Getting Started
Page 14
...and holding the power button for instructions. ■ Be sure that it in again. For example, if you have connected a printer, you need to install a printer driver. ■ Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check ... power button to start the computer. ■ Reconfigure your system before opening the computer to prevent system board or component damage. 10 www.hp.com If the system will not function. You can select the default VGA source in suspend mode, shut down , unplug the power cord,...
...and holding the power button for instructions. ■ Be sure that it in again. For example, if you have connected a printer, you need to install a printer driver. ■ Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check ... power button to start the computer. ■ Reconfigure your system before opening the computer to prevent system board or component damage. 10 www.hp.com If the system will not function. You can select the default VGA source in suspend mode, shut down , unplug the power cord,...
Getting Started - Business Desktops
Page 14
...from your system before opening the computer to the system board. During startup, the other option. For example, if you have connected a printer, you have been installed. You can select the default VGA source in Computer (F10) Setup. Be sure that it will not function..... 10 Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check to install a printer driver. Getting Started Reconfigure your computer after installing a non-plug and play expansion board or other monitor connectors are disabled; See "Solving...
...from your system before opening the computer to the system board. During startup, the other option. For example, if you have connected a printer, you have been installed. You can select the default VGA source in Computer (F10) Setup. Be sure that it will not function..... 10 Remove all the needed device drivers have installed an operating system other than the factory-installed operating system, check to install a printer driver. Getting Started Reconfigure your computer after installing a non-plug and play expansion board or other monitor connectors are disabled; See "Solving...
Troubleshooting Guide
Page 3
... 2-3 Solving General Problems 2-5 Solving Power Supply Problems 2-8 Solving Diskette Problems 2-11 Solving Hard Drive Problems 2-14 Solving Display Problems 2-17 Solving Audio Problems 2-21 Solving Printer Problems 2-24 Solving Keyboard and Mouse Problems 2-25 Solving Hardware Installation Problems 2-27 Solving Network Problems 2-29 Troubleshooting Guide www...
... 2-3 Solving General Problems 2-5 Solving Power Supply Problems 2-8 Solving Diskette Problems 2-11 Solving Hard Drive Problems 2-14 Solving Display Problems 2-17 Solving Audio Problems 2-21 Solving Printer Problems 2-24 Solving Keyboard and Mouse Problems 2-25 Solving Hardware Installation Problems 2-27 Solving Network Problems 2-29 Troubleshooting Guide www...
Troubleshooting Guide
Page 9
..., Help At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down menus: ■ File-Save As, Print, Printer Setup, Exit ■ Categories-See the list of categories in the following section ■ Navigation-Previous Category (F5), Next Category (F6) ■ Level-Less (F7... Map information ■ Health-Status of system temperature and hard drives ■ Miscellaneous-CMOS, DMI, BIOS, System, Product Name, and Serial Number Troubleshooting Guide www.hp.com 1-5
..., Help At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down menus: ■ File-Save As, Print, Printer Setup, Exit ■ Categories-See the list of categories in the following section ■ Navigation-Previous Category (F5), Next Category (F6) ■ Level-Less (F7... Map information ■ Health-Status of system temperature and hard drives ■ Miscellaneous-CMOS, DMI, BIOS, System, Product Name, and Serial Number Troubleshooting Guide www.hp.com 1-5
Troubleshooting Guide
Page 20
...if automatic start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other monitor connectors are using a printer, you need a driver for instructions. ■ Be sure that all the needed device drivers have installed an operating system other than the factory-...installed operating system, check to be sure that model printer. ■ Remove all diskettes from the system before opening the computer to prevent system board or component damage. 2-4 www...
...if automatic start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other monitor connectors are using a printer, you need a driver for instructions. ■ Be sure that all the needed device drivers have installed an operating system other than the factory-...installed operating system, check to be sure that model printer. ■ Remove all diskettes from the system before opening the computer to prevent system board or component damage. 2-4 www...
Troubleshooting Guide
Page 40
... the power cord and electrical outlet. Printer will not print. The correct printer driver for one minute, then turn on ....Printer is offline. The cables may have made the connection to the printer. Run printer self-test. Reset the printer by turning it off for the application is empty. Solving Printer Problems Problem Cause Printer...printer port] where [printer port] is online. 1. Install the correct printer driver for the application. 2. If the printer works, reload the printer driver. Printer may not be out of the printer being used. Install the correct printer...
... the power cord and electrical outlet. Printer will not print. The correct printer driver for one minute, then turn on ....Printer is offline. The cables may have made the connection to the printer. Run printer self-test. Reset the printer by turning it off for the application is empty. Solving Printer Problems Problem Cause Printer...printer port] where [printer port] is online. 1. Install the correct printer driver for the application. 2. If the printer works, reload the printer driver. Printer may not be out of the printer being used. Install the correct printer...
Troubleshooting Guide
Page 85
... 2-17 general 2-5 hard drive 2-14 installing hardware 2-27 Internet access 2-36 keyboard 2-25 memory 2-32 minor 2-3 mouse 2-26 network 2-29 optical drives 2-34 power supply 2-8 printer 2-24 software 2-40 processor error codes A-4, A-8 Q Quick Boot A-1 R Remote Diagnostics Enabling Agent installing 1-12 overview 1-11 running 1-12 resetting CMOS B-1 password jumper B-1 RTC battery A-3 S ... A-8 setup password B-1 SMART Hard Drive A-9 software problems 2-40 software, protecting and restoring 1-12 system board, error codes A-2 W Wake-on-LAN feature 2-29 Index-2 www.hp.com Troubleshooting Guide
... 2-17 general 2-5 hard drive 2-14 installing hardware 2-27 Internet access 2-36 keyboard 2-25 memory 2-32 minor 2-3 mouse 2-26 network 2-29 optical drives 2-34 power supply 2-8 printer 2-24 software 2-40 processor error codes A-4, A-8 Q Quick Boot A-1 R Remote Diagnostics Enabling Agent installing 1-12 overview 1-11 running 1-12 resetting CMOS B-1 password jumper B-1 RTC battery A-3 S ... A-8 setup password B-1 SMART Hard Drive A-9 software problems 2-40 software, protecting and restoring 1-12 system board, error codes A-2 W Wake-on-LAN feature 2-29 Index-2 www.hp.com Troubleshooting Guide
Computer Setup (F10) Utility Guide
Page 24
... arrow (left and right) keys to select the Advanced > Device Options menu and set : • Printer mode (bi-directional, EPP & ECP, output only). • Num Lock state at power-on the hardware configuration. 20 www.hp.com Computer Setup (F10) Utility Guide This prevents the network controller from S5 via the network...
... arrow (left and right) keys to select the Advanced > Device Options menu and set : • Printer mode (bi-directional, EPP & ECP, output only). • Num Lock state at power-on the hardware configuration. 20 www.hp.com Computer Setup (F10) Utility Guide This prevents the network controller from S5 via the network...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
Page 11
...installation process, you are directed to repair the system. Service Reference Guide, d300, dx6050 319865-008 1-1 Click Start > Programs > Accessories > System Tools > Backup. ... process, do so. 1.0.1 Installing or Upgrading Device Drivers To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating system... the operating system is automatically installed. The I386 directory and its subdirectories provide the HP- Press Enter to start the repair process, then choose to do not turn off...
...installation process, you are directed to repair the system. Service Reference Guide, d300, dx6050 319865-008 1-1 Click Start > Programs > Accessories > System Tools > Backup. ... process, do so. 1.0.1 Installing or Upgrading Device Drivers To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating system... the operating system is automatically installed. The I386 directory and its subdirectories provide the HP- Press Enter to start the repair process, then choose to do not turn off...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
Page 24
... VGA controller will allow the unit to boot through the network to a PXE server. Processor cache (enable/disable). Frame Buffer Size* Allows you to set: Printer mode (bi-directional, EPP+ECP, output only). Allows ROM to as DOS Compatibility Hole (DCH) space. The AUTO setting attempts to optimize the frame buffer...
... VGA controller will allow the unit to boot through the network to a PXE server. Processor cache (enable/disable). Frame Buffer Size* Allows you to set: Printer mode (bi-directional, EPP+ECP, output only). Allows ROM to as DOS Compatibility Hole (DCH) space. The AUTO setting attempts to optimize the frame buffer...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
Page 27
... Windows screen is displayed when first starting the utility. Selecting an item will provide the following information on the system: ■ File-Save As, Print, Printer Setup, Exit ■ Categories ❏ System-System board, ROM, date, and time ❏ Asset Control-Asset tag, system serial number, and processor ❏ Input Devices...
... Windows screen is displayed when first starting the utility. Selecting an item will provide the following information on the system: ■ File-Save As, Print, Printer Setup, Exit ■ Categories ❏ System-System board, ROM, date, and time ❏ Asset Control-Asset tag, system serial number, and processor ❏ Input Devices...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
Page 181
... 5 8 Data Bit 6 9 Data Bit 7 10 Acknowledge 11 Busy 12 Paper End Pin 13 14 15 16 17 18-25 Signal Select Auto Linefeed Error Initialize Printer Select IN Signal Ground Serial Interface, Powered and Non-Powered Connector and Icon Pin 1 2 3 4 5 6 7 8 9 Signal Carrier Detect (12V if powered) Receive Data Transmit Data Data... Icon Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Microphone Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio Power Ground Service Reference Guide, d300, dx6050 319865-008 A-3
... 5 8 Data Bit 6 9 Data Bit 7 10 Acknowledge 11 Busy 12 Paper End Pin 13 14 15 16 17 18-25 Signal Select Auto Linefeed Error Initialize Printer Select IN Signal Ground Serial Interface, Powered and Non-Powered Connector and Icon Pin 1 2 3 4 5 6 7 8 9 Signal Carrier Detect (12V if powered) Receive Data Transmit Data Data... Icon Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Microphone Connector and Icon (1/8" miniphone) 1 23 Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio Power Ground Service Reference Guide, d300, dx6050 319865-008 A-3
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
Page 197
During boot, the other option, such as the primary VGA adapter. Service Reference Guide, d300, dx6050 319865-008 D-1 If the system beeps, then the keyboard is operating correctly. ■ Check all cables for loose or incorrect connections. ■ Reconfigure the computer... connected to the appropriate voltage for each application? ■ Remove all diskettes from the diskette drives before you turn on the system. ■ Are all printer drivers been installed for your region (115V or 230V)? ■ Is the computer turned on? ■ Is the green power light illuminated? ■ Is the...
During boot, the other option, such as the primary VGA adapter. Service Reference Guide, d300, dx6050 319865-008 D-1 If the system beeps, then the keyboard is operating correctly. ■ Check all cables for loose or incorrect connections. ■ Reconfigure the computer... connected to the appropriate voltage for each application? ■ Remove all diskettes from the diskette drives before you turn on the system. ■ Are all printer drivers been installed for your region (115V or 230V)? ■ Is the computer turned on? ■ Is the green power light illuminated? ■ Is the...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
Page 210
... the connection to the printer. Check the paper tray and refill it if it back on. 1. D-14 319865-008 Service Reference Guide, d300, dx6050 Printer may not be connected properly. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address... of paper. Reconnect all cables. Reconnect all cables. Printer is not turned on and make sure it ...
... the connection to the printer. Check the paper tray and refill it if it back on. 1. D-14 319865-008 Service Reference Guide, d300, dx6050 Printer may not be connected properly. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address... of paper. Reconnect all cables. Reconnect all cables. Printer is not turned on and make sure it ...
HP Business Desktop d300 and dx6050 Series Personal Computers Service Reference Guide (8th Edition)
Page 235
... D-22 diskette D-5 display D-9 drive key D-23 hard drive D-7 installing hardware D-16 Internet access D-23 keyboard D-15 memory D-20 network D-18 optical drives D-22 power supply D-4 printer D-14 processor DT removal and replacement 8-30 µT removal and replacement 6-26 ST removal and replacement 7-31, 7-32 protecting hard drive 3-20 ROM, caution 3-4 software...;T speaker 6-33 µT system board 6-28 ST battery 7-28 ST cable lock 7-6 ST chassis fan 7-27 ST diskette drive bezel 7-10 Service Reference Guide, d300, dx6050 319865-008 Index-5
... D-22 diskette D-5 display D-9 drive key D-23 hard drive D-7 installing hardware D-16 Internet access D-23 keyboard D-15 memory D-20 network D-18 optical drives D-22 power supply D-4 printer D-14 processor DT removal and replacement 8-30 µT removal and replacement 6-26 ST removal and replacement 7-31, 7-32 protecting hard drive 3-20 ROM, caution 3-4 software...;T speaker 6-33 µT system board 6-28 ST battery 7-28 ST cable lock 7-6 ST chassis fan 7-27 ST diskette drive bezel 7-10 Service Reference Guide, d300, dx6050 319865-008 Index-5