Limited Warranty and Support Guide
Page 11
... other support tools on your product model number, serial number, and date of purchase available. Go to better handle your needs. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for fast resolutions. Click Start, All Programs, PC Help & Tools,... with qualified online support specialists. • There is free during your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Support Information Don't Forget to Get ...
... other support tools on your product model number, serial number, and date of purchase available. Go to better handle your needs. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for fast resolutions. Click Start, All Programs, PC Help & Tools,... with qualified online support specialists. • There is free during your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Support Information Don't Forget to Get ...
Limited Warranty and Support Guide - Refurbished
Page 11
... quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that ...are preinstalled on your computer. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you call, please have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven ...
... quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that ...are preinstalled on your computer. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you call, please have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven ...
Troubleshooting & Maintenance Guide
Page 12
...screen instructions. If you have a problem that might not be due to software that are shipped without a version of a driver, click Rollback Driver, and then follow the on -screen instructions. You can also set restore points manually. Some features might be available on systems... Driver tab. 6. To update a driver, click Update Driver, and then follow the on your computer, use this table). - NOTE: Always use System Restore to return the computer to an earlier version of Microsoft Windows. Close all open programs. 2. Under Protection Settings, select the disk for example, HP ...
...screen instructions. If you have a problem that might not be due to software that are shipped without a version of a driver, click Rollback Driver, and then follow the on -screen instructions. You can also set restore points manually. Some features might be available on systems... Driver tab. 6. To update a driver, click Update Driver, and then follow the on your computer, use this table). - NOTE: Always use System Restore to return the computer to an earlier version of Microsoft Windows. Close all open programs. 2. Under Protection Settings, select the disk for example, HP ...
Troubleshooting & Maintenance Guide
Page 13
... All Programs, click Recovery Manager, and then click Recovery Manager. 2. You must restart the computer after recovering software programs or hardware drivers. To uninstall a program: 1. Click Start, and then click Control Panel. 3. Reinstall these programs directly from where you initially installed... from the CDs or DVDs. Under Programs, click Uninstall a program. 4. Check whether your factory-installed software programs or hardware drivers are shipped without a version of your program is in the list of programs opens. Before you have a way to continue....
... All Programs, click Recovery Manager, and then click Recovery Manager. 2. You must restart the computer after recovering software programs or hardware drivers. To uninstall a program: 1. Click Start, and then click Control Panel. 3. Reinstall these programs directly from where you initially installed... from the CDs or DVDs. Under Programs, click Uninstall a program. 4. Check whether your factory-installed software programs or hardware drivers are shipped without a version of your program is in the list of programs opens. Before you have a way to continue....
Troubleshooting & Maintenance Guide
Page 14
... Through the hard disk drive, from a recovery image stored on the computer at the factory. To purchase recovery discs, visit http://www.hp.com/support. Run the System Recovery from the Windows 7 Start menu. 2. Back up any software programs you created or installed. 3 ... deletes all data files you use the System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers. System Recovery from the Windows 7 Start Menu on page 8. To create recovery media, see Microsoft System Restore under Software troubleshooting on...
... Through the hard disk drive, from a recovery image stored on the computer at the factory. To purchase recovery discs, visit http://www.hp.com/support. Run the System Recovery from the Windows 7 Start menu. 2. Back up any software programs you created or installed. 3 ... deletes all data files you use the System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers. System Recovery from the Windows 7 Start Menu on page 8. To create recovery media, see Microsoft System Restore under Software troubleshooting on...
Troubleshooting & Maintenance Guide
Page 19
...external hard disk drive. ENWW Schedules and tasks 15 Make a backup of your computer. As needed Backing up , creating a blanket effect; Visit www.hp.com/support for programs you no longer need and uninstall them. as a result, components can build up your data Use CD or DVD recording software...Sometimes a failing hard disk can also move data to ensure that it about once every three months. You can be sure to check for driver updates for your hardware and new versions of dust and debris, and clean it works at the recommended intervals for proper maintenance. 4 Maintenance It...
...external hard disk drive. ENWW Schedules and tasks 15 Make a backup of your computer. As needed Backing up , creating a blanket effect; Visit www.hp.com/support for programs you no longer need and uninstall them. as a result, components can build up your data Use CD or DVD recording software...Sometimes a failing hard disk can also move data to ensure that it about once every three months. You can be sure to check for driver updates for your hardware and new versions of dust and debris, and clean it works at the recommended intervals for proper maintenance. 4 Maintenance It...
Getting Started Guide
Page 5
... 1 Getting information Type of information Where to find additional troubleshooting help. Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows ..., tap Find and fix problems (troubleshooting). Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Tap the Start...
... 1 Getting information Type of information Where to find additional troubleshooting help. Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows ..., tap Find and fix problems (troubleshooting). Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Tap the Start...
Getting Started Guide
Page 29
...your problem: 1. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Sometimes this is a software program that was in use before the software was installed. ... Recovery (see Microsoft System Restore on page 26) - Double-tap the specific item (for example, HP DVD Writer 640b). 5. Getting Started Software troubleshooting 25 To update a driver, tap Update Driver, and then follow the onscreen instructions. You can also go to open the Device Manager window. 3....
...your problem: 1. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Sometimes this is a software program that was in use before the software was installed. ... Recovery (see Microsoft System Restore on page 26) - Double-tap the specific item (for example, HP DVD Writer 640b). 5. Getting Started Software troubleshooting 25 To update a driver, tap Update Driver, and then follow the onscreen instructions. You can also go to open the Device Manager window. 3....
Getting Started Guide
Page 30
...to reinstall software programs that the program is in the computer box. Make sure that came on your factory-installed software programs or hardware drivers are damaged, you initially installed it (for which you use System Restore to return the computer to reinstall it by using the Recovery ... instructions. Or verify that you can also set restore points manually. You can reinstall from the CDs or DVDs. Software program and hardware driver reinstallation If any of programs you have a problem that might be due to software that was installed on CDs or DVDs included in the...
...to reinstall software programs that the program is in the computer box. Make sure that came on your factory-installed software programs or hardware drivers are damaged, you initially installed it (for which you use System Restore to return the computer to reinstall it by using the Recovery ... instructions. Or verify that you can also set restore points manually. You can reinstall from the CDs or DVDs. Software program and hardware driver reinstallation If any of programs you have a problem that might be due to software that was installed on CDs or DVDs included in the...
Getting Started Guide
Page 31
... the computer. Tap Software Program Reinstallation, and then tap Next at the Welcome screen. You must restart the computer after recovering software programs or hardware drivers. Maintenance It is there. To check the list of installable programs in good condition and improve system performance. Uninstall the damaged program: a. c. If prompted, tap...
... the computer. Tap Software Program Reinstallation, and then tap Next at the Welcome screen. You must restart the computer after recovering software programs or hardware drivers. Maintenance It is there. To check the list of installable programs in good condition and improve system performance. Uninstall the damaged program: a. c. If prompted, tap...
Getting Started Guide
Page 32
...Ethernet and USB connectors). 28 Chapter 4 Troubleshooting and maintenance Getting Started as a result, components can be sure to check for driver updates for additional cleaning instructions. Cleaning the computer vents Air vents keep track of your computer. Software updates Use Windows Updates ... months. Use System Recovery to fix operating system bugs and improve performance. Make a backup of electric shock.) 1. Visit www.hp.com/support for your hardware and new versions of this automatically. Remove any debris that has accumulated in the case of important...
...Ethernet and USB connectors). 28 Chapter 4 Troubleshooting and maintenance Getting Started as a result, components can be sure to check for driver updates for additional cleaning instructions. Cleaning the computer vents Air vents keep track of your computer. Software updates Use Windows Updates ... months. Use System Recovery to fix operating system bugs and improve performance. Make a backup of electric shock.) 1. Visit www.hp.com/support for your hardware and new versions of this automatically. Remove any debris that has accumulated in the case of important...
Getting Started Guide
Page 33
... hard disk drive, deleting all data files you use the System Recovery program - If you have created, and then reinstalls the operating system, programs, and drivers. Tap the Start button, and then tap Shut Down. 2. spray the cleaner into the cloth, and then wipe the sides and surface of the mouse...
... hard disk drive, deleting all data files you use the System Recovery program - If you have created, and then reinstalls the operating system, programs, and drivers. Tap the Start button, and then tap Shut Down. 2. spray the cleaner into the cloth, and then wipe the sides and surface of the mouse...
Getting Started (For 3D Models Only)
Page 5
...and Support: common computer hardware and software issues. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Tap the Start .../go/win7 ● Find electronic user guides and specifications for your computer. Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows®...
...and Support: common computer hardware and software issues. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Tap the Start .../go/win7 ● Find electronic user guides and specifications for your computer. Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows®...
Getting Started (For 3D Models Only)
Page 39
...Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Or, to revert to fix a problem. ● Update the drivers (see Updating drivers on page 35). ● Use Microsoft System Restore (...your problem: 1. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Getting Started Software troubleshooting 35 Complete the following procedure to update a driver, or to revert to an earlier version of a driver, tap Rollback Driver, and then follow the on-screen instructions. Follow the on ...
...Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Or, to revert to fix a problem. ● Update the drivers (see Updating drivers on page 35). ● Use Microsoft System Restore (...your problem: 1. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Getting Started Software troubleshooting 35 Complete the following procedure to update a driver, or to revert to an earlier version of a driver, tap Rollback Driver, and then follow the on-screen instructions. Follow the on ...
Getting Started (For 3D Models Only)
Page 40
...computer box. NOTE: Some features might not be available on systems that was installed on your factory-installed software programs or hardware drivers are damaged, you can reinstall it by using the Recovery Manager program (select models only). Tap the Start button, tap Computer...be due to software that are shipped without a version of programs you can also set restore points manually. Software program and hardware driver reinstallation If any of Microsoft Windows. 36 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started NOTE: Always use the System...
...computer box. NOTE: Some features might not be available on systems that was installed on your factory-installed software programs or hardware drivers are damaged, you can reinstall it by using the Recovery Manager program (select models only). Tap the Start button, tap Computer...be due to software that are shipped without a version of programs you can also set restore points manually. Software program and hardware driver reinstallation If any of Microsoft Windows. 36 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started NOTE: Always use the System...
Getting Started (For 3D Models Only)
Page 41
..., tap Uninstall a program. d. Tap Yes if you want to continue with the uninstall process. You must restart the computer after recovering software programs or hardware drivers. Check whether your program is there. Choose the program you have finished reinstalling, restart the computer. Tap the Start button, and then tap Control Panel...
..., tap Uninstall a program. d. Tap Yes if you want to continue with the uninstall process. You must restart the computer after recovering software programs or hardware drivers. Check whether your program is there. Choose the program you have finished reinstalling, restart the computer. Tap the Start button, and then tap Control Panel...
Getting Started (For 3D Models Only)
Page 44
...System Recovery on page 42 for additional cleaning instructions. 40 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started Visit www.hp.com/support for further details. As needed Backing up , creating a blanket effect; Keeping the computer free of dust, dirt, ...your favorite programs. Windows Update Run Windows Update monthly to install updates. Software updates Use Windows Updates to check for driver updates for visible signs of important data files before proceeding with a System Recovery. Defragmentation Run Disk Defragmenter to keep track...
...System Recovery on page 42 for additional cleaning instructions. 40 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started Visit www.hp.com/support for further details. As needed Backing up , creating a blanket effect; Keeping the computer free of dust, dirt, ...your favorite programs. Windows Update Run Windows Update monthly to install updates. Software updates Use Windows Updates to check for driver updates for visible signs of important data files before proceeding with a System Recovery. Defragmentation Run Disk Defragmenter to keep track...
Getting Started (For 3D Models Only)
Page 46
... a copy of Microsoft Windows. To purchase recovery discs, visit www.hp.com/ support. However, you installed after purchase. Through the hard disk drive, from HP Support. Back up any software that you have created, and then reinstalls the operating system, programs, and drivers. NOTE: Some features might not be used for data storage...
... a copy of Microsoft Windows. To purchase recovery discs, visit www.hp.com/ support. However, you installed after purchase. Through the hard disk drive, from HP Support. Back up any software that you have created, and then reinstalls the operating system, programs, and drivers. NOTE: Some features might not be used for data storage...
Getting Started (For 3D Models Only)
Page 51
... not start 27 connecting computer 5 to internet 8 CyberLink PowerDVD 17, 22 D Display screen troubleshooting 29 drivers reinstalling for hardware 36 updating 35 F features 4 G games 3D stereoscopic 38 playing in 3D 22 H hardware installing devices 8 reinstalling driver 36 HP TouchSmart 12 I installing hardware devices 8 software 8 internet connecting to 8 troubleshooting 32 M maintenance 39, 40 memory troubleshooting...
... not start 27 connecting computer 5 to internet 8 CyberLink PowerDVD 17, 22 D Display screen troubleshooting 29 drivers reinstalling for hardware 36 updating 35 F features 4 G games 3D stereoscopic 38 playing in 3D 22 H hardware installing devices 8 reinstalling driver 36 HP TouchSmart 12 I installing hardware devices 8 software 8 internet connecting to 8 troubleshooting 32 M maintenance 39, 40 memory troubleshooting...
Getting Started (For 3D Models Only)
Page 52
Power troubleshooting 28 protecting computer 7 R Recovery media choosing 46 creating 46 overview 45 reinstallation software program and hardware driver 36 S safety information, 3D 15 software installing 8 reinstalling programs 36 troubleshooting 34 sound 32 speakers 32 stereoscopic vision 17 synching issues 26 System Recovery 42 ... wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
Power troubleshooting 28 protecting computer 7 R Recovery media choosing 46 creating 46 overview 45 reinstallation software program and hardware driver 36 S safety information, 3D 15 software installing 8 reinstalling programs 36 troubleshooting 34 sound 32 speakers 32 stereoscopic vision 17 synching issues 26 System Recovery 42 ... wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started