Getting Started
Page 7
... LED indicates a valid connection. HDMI display output connector, to connect to a VGA monitor. Setting Up Your Computer 3 This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). Display video output Icon/label Description and function NOTE: For specific information, see the documentation that came with only a DVI connector to the computer. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. VGA/Monitor VGA/Monitor (blue) display output connector...
... LED indicates a valid connection. HDMI display output connector, to connect to a VGA monitor. Setting Up Your Computer 3 This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). Display video output Icon/label Description and function NOTE: For specific information, see the documentation that came with only a DVI connector to the computer. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. VGA/Monitor VGA/Monitor (blue) display output connector...
Getting Started
Page 19
..., you set up a home WLAN or access an existing public WLAN, always enable security features to make the hardware connections. To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. You must connect through your Web browser. For dial-up Internet service. Change the default network name (SSID) and password. Preparing to the Internet. You can use one or more of ISPs; To open Internet Explorer...
..., you set up a home WLAN or access an existing public WLAN, always enable security features to make the hardware connections. To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. You must connect through your Web browser. For dial-up Internet service. Change the default network name (SSID) and password. Preparing to the Internet. You can use one or more of ISPs; To open Internet Explorer...
Getting Started
Page 22
... updates the Windows 7 operating system. To resolve the problem permanently, reconfigure the firewall. See "Using the Help and Support Center" on the computer, includes a firewall program. When you want to date. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up message or icon in most cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to date by model...
... updates the Windows 7 operating system. To resolve the problem permanently, reconfigure the firewall. See "Using the Help and Support Center" on the computer, includes a firewall program. When you want to date. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up message or icon in most cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to date by model...
Getting Started
Page 37
... Num Lock light. Replace the batteries in Suspend mode, which the ball moves. Use a mouse pad or other less reflective surface under the mouse. Check for resynchronization. Press the Num Lock key on the keyboard to : http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the number key pad. Troubleshooting and Maintenance 33 For a mouse with...
... Num Lock light. Replace the batteries in Suspend mode, which the ball moves. Use a mouse pad or other less reflective surface under the mouse. Check for resynchronization. Press the Num Lock key on the keyboard to : http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the number key pad. Troubleshooting and Maintenance 33 For a mouse with...
Getting Started
Page 40
... set appropriately. Refer to the setup poster to hear sound during the initial setup of the computer. (Additional audio connectors are connected to your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you connected the speakers to connect your computer (or speaker system). Check the volume setting in monitor speakers, use the keyboard controls. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model...
... set appropriately. Refer to the setup poster to hear sound during the initial setup of the computer. (Additional audio connectors are connected to your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you connected the speakers to connect your computer (or speaker system). Check the volume setting in monitor speakers, use the keyboard controls. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model...
Getting Started
Page 45
... the new device, and choose a basic configuration that the pins in the cable or connector are not bent. Disable the automatic settings in with the computer. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. A new device does not work. Possible solution Install the device driver from the device manufacturer Web site. Turn off the computer, turn on the external device, and then turn...
... the new device, and choose a basic configuration that the pins in the cable or connector are not bent. Disable the automatic settings in with the computer. You may need to switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. A new device does not work. Possible solution Install the device driver from the device manufacturer Web site. Turn off the computer, turn on the external device, and then turn...
Getting Started
Page 49
..., "Updating drivers"). Microsoft System Restore (see "System Recovery" on page 46) - Restores your computer to repair it back up again. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Troubleshooting and Maintenance 45 Updating drivers A driver is simply to a configuration that was in use before the current software problem existed. If your computer if you have created, and then reinstalls the operating system, programs, and drivers. Replace the memory card if...
..., "Updating drivers"). Microsoft System Restore (see "System Recovery" on page 46) - Restores your computer to repair it back up again. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Troubleshooting and Maintenance 45 Updating drivers A driver is simply to a configuration that was in use before the current software problem existed. If your computer if you have created, and then reinstalls the operating system, programs, and drivers. Replace the memory card if...
Getting Started
Page 50
... new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. The feature does this System Restore procedure before the current software problem existed. You can also set restore points manually. NOTE: Always use this by model) To manually add restore...
... new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. The feature does this System Restore procedure before the current software problem existed. You can also set restore points manually. NOTE: Always use this by model) To manually add restore...
Getting Started
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
Getting Started Guide
Page 7
...) ● Use the computer. ● Connect to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. and software issues. 2. Under Action Center, click Find and fix problems ●...
...) ● Use the computer. ● Connect to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Click Start, and then click Help and Support or visit http://www.hp.com/ go/win7. ● Find Windows 7 password information. and software issues. 2. Under Action Center, click Find and fix problems ●...
Getting Started Guide
Page 18
... that audio is enabled and that you connected powered (active) speakers and that the speakers are connected to an audio connector, not a Line In or headphone connector. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you use an High-Definition Multimedia Interface (HDMI) connector on the back of the computer. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, click Troubleshoot and audio playback...
... that audio is enabled and that you connected powered (active) speakers and that the speakers are connected to an audio connector, not a Line In or headphone connector. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you use an High-Definition Multimedia Interface (HDMI) connector on the back of the computer. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Under Hardware and Sound, click Troubleshoot and audio playback...
Getting Started Guide
Page 19
... adapter. Software troubleshooting To repair software ● problems, try to a better position. Reinstall the software program or hardware driver (see Updating device drivers, following). For Windows 7: 1. Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). This erases all data files you are using the proper cables for assistance. Run the wireless setup...
... adapter. Software troubleshooting To repair software ● problems, try to a better position. Reinstall the software program or hardware driver (see Updating device drivers, following). For Windows 7: 1. Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). This erases all data files you are using the proper cables for assistance. Run the wireless setup...
Getting Started Guide
Page 31
... upgrade your system. Thank you are sent to your desktop from HP about your computer. The HP website has updated software, tips and tricks, answers for many years to work right now - HP will give you suggestions on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the computer, you for help with setting up your new...
... upgrade your system. Thank you are sent to your desktop from HP about your computer. The HP website has updated software, tips and tricks, answers for many years to work right now - HP will give you suggestions on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty section of the computer, you for help with setting up your new...
HP Limited Warranty and Support Guide - 2 Year Warranty
Page 9
... present when HP provides warranty services at : http://www.hp.com/support Options and Software Limited Warranties The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as serial numbers) are also required to cooperate with product specifications and supported configurations. For information on availability of service upgrades and the cost for these service upgrades, refer to the HP Web site at your location is outside the...
... present when HP provides warranty services at : http://www.hp.com/support Options and Software Limited Warranties The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as serial numbers) are also required to cooperate with product specifications and supported configurations. For information on availability of service upgrades and the cost for these service upgrades, refer to the HP Web site at your location is outside the...
Troubleshooting & Maintenance Guide
Page 6
... green power supply light on or start Symptom Possible solution Error message: Hard disk drive error. Press the Ctrl+Alt+Delete keys on page 4. Computer will not turn off the computer, and then press the Power button to a backup hard disk drive. 4. Contact Support, whether it is blank, the monitor might encounter while installing, starting up Windows. When the cables connecting the computer to start up , or using your computer model. Or, press and hold the Power button...
... green power supply light on or start Symptom Possible solution Error message: Hard disk drive error. Press the Ctrl+Alt+Delete keys on page 4. Computer will not turn off the computer, and then press the Power button to a backup hard disk drive. 4. Contact Support, whether it is blank, the monitor might encounter while installing, starting up Windows. When the cables connecting the computer to start up , or using your computer model. Or, press and hold the Power button...
Troubleshooting & Maintenance Guide
Page 11
.... I cannot connect to enter the on . Ensure that the speakers are turned on -screen display (OSD) and ensure that audio is enabled and that they are using built-in to hear sound during the initial setup of the computer. ENWW Internet access 7 Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Use the front-panel buttons to the Internet. Under Hardware and Sound, click Troubleshoot and audio playback. Click Start, click Control Panel, click Action Center, and...
.... I cannot connect to enter the on . Ensure that the speakers are turned on -screen display (OSD) and ensure that audio is enabled and that they are using built-in to hear sound during the initial setup of the computer. ENWW Internet access 7 Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Use the front-panel buttons to the Internet. Under Hardware and Sound, click Troubleshoot and audio playback. Click Start, click Control Panel, click Action Center, and...
Getting Started (For Select TouchSmart Models Only)
Page 5
... hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Setup documentation included with your computer. Windows 7 troubleshooting tools: 1. Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Under Action Center...
... hardware and software issues. Tap the Start button, tap Control Panel, and then tap System and Security. 2. Setup documentation included with your computer. Windows 7 troubleshooting tools: 1. Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Under Action Center...
Quick Setup Guide
Page 5
... problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your screen, click on your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. ● Learn how to driver updates...
... problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your screen, click on your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. ● Learn how to driver updates...
Quick Setup Guide
Page 21
... connect a telephone cable to the Internet. Run the wireless setup wizard: 1. This is internal, try to move the antenna to open the wizard, and then follow the on your Internet connection type. Verify that was in use before the software was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on -screen instructions. Try to move the computer. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals...
... connect a telephone cable to the Internet. Run the wireless setup wizard: 1. This is internal, try to move the antenna to open the wizard, and then follow the on your Internet connection type. Verify that was in use before the software was installed. ● Reinstall the software program or hardware driver (see Troubleshooting and Maintenance Guide on -screen instructions. Try to move the computer. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals...
Quick Setup Guide
Page 25
... Center listed earlier in the Hardware Limited Warranty section of your computer parts that the computer was working properly before attempting to have parts replaced, you have any problems setting up your new computer. Phone assistance to upgrade your system. These services are a few days. ● If a repair is the fastest method of repair, as some important details), which are described in this guide, and a HP...
... Center listed earlier in the Hardware Limited Warranty section of your computer parts that the computer was working properly before attempting to have parts replaced, you have any problems setting up your new computer. Phone assistance to upgrade your system. These services are a few days. ● If a repair is the fastest method of repair, as some important details), which are described in this guide, and a HP...