User Guide
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... CHANGE WITHOUT NOTICE. ALL RIGHTS RESERVED. and other countries. Mac, OS X, macOS, and AirPrint are trademarks of Cisco in a protected location where no user-serviceable parts inside. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN. © Copyright 2021 HP Development Company, L.P. Read and understand all warnings and instructions marked on the product. - Do not install...
... CHANGE WITHOUT NOTICE. ALL RIGHTS RESERVED. and other countries. Mac, OS X, macOS, and AirPrint are trademarks of Cisco in a protected location where no user-serviceable parts inside. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN. © Copyright 2021 HP Development Company, L.P. Read and understand all warnings and instructions marked on the product. - Do not install...
User Guide
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... error codes ...7 Power button light ...8 Document icon and paper errors ...9 Printhead icons and errors ...9 Printheads alignment icon...10 Ink icons and errors ...11 Wi-Fi status, light, and icons ...12 Perform common tasks on the printer control panel ...12 Print reports from the printer control panel ...13 To print the printer information page ...14 To print other reports ...14 Change printer settings ...14 To change printer settings from the embedded web server (EWS 15 To change printer settings from HP Smart (iOS, Android, and Windows 10 15 Use the HP printer software ...15 To install...
... error codes ...7 Power button light ...8 Document icon and paper errors ...9 Printhead icons and errors ...9 Printheads alignment icon...10 Ink icons and errors ...11 Wi-Fi status, light, and icons ...12 Perform common tasks on the printer control panel ...12 Print reports from the printer control panel ...13 To print the printer information page ...14 To print other reports ...14 Change printer settings ...14 To change printer settings from the embedded web server (EWS 15 To change printer settings from HP Smart (iOS, Android, and Windows 10 15 Use the HP printer software ...15 To install...
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Wireless to a USB connection ...21 3 Load media and paper basics ...22 Load paper ...22 To load standard paper ...22 To load legal paper...25 To load an envelope ...28 To load cards and photo paper ...29 Load original ...30 To load an original on the scanner glass ...30 To load an original in the document feeder (some printer models 31 Change the paper settings from the embedded web server (EWS 32 Paper basics ...32 Recommended papers for printing ...32 Order HP paper supplies ...34 4 Print...35 Print from a Windows computer...
Wireless to a USB connection ...21 3 Load media and paper basics ...22 Load paper ...22 To load standard paper ...22 To load legal paper...25 To load an envelope ...28 To load cards and photo paper ...29 Load original ...30 To load an original on the scanner glass ...30 To load an original in the document feeder (some printer models 31 Change the paper settings from the embedded web server (EWS 32 Paper basics ...32 Recommended papers for printing ...32 Order HP paper supplies ...34 4 Print...35 Print from a Windows computer...
User Guide
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...55 Ink tips...55 Move printer ...55 8 Solve a problem ...56 Jams and paper-feed issues ...56 Clear a paper or print carriage jam ...56 Learn how to avoid paper jams...62 Solve paper-feed problems ...62 Printhead problem...64 To verify the printheads are installed properly...65 To clean printhead contacts...66 Printing issues ...68 To resolve print issues (Windows) ...68 To resolve print issues (macOS)...70 Copy and scan issues ...70 Network and connection issues...71 Fix network connection issues ...71 Fix Wi-Fi Direct connection issues ...71 Fix Ethernet connection issues (some printer models...
...55 Ink tips...55 Move printer ...55 8 Solve a problem ...56 Jams and paper-feed issues ...56 Clear a paper or print carriage jam ...56 Learn how to avoid paper jams...62 Solve paper-feed problems ...62 Printhead problem...64 To verify the printheads are installed properly...65 To clean printhead contacts...66 Printing issues ...68 To resolve print issues (Windows) ...68 To resolve print issues (macOS)...70 Copy and scan issues ...70 Network and connection issues...71 Fix network connection issues ...71 Fix Wi-Fi Direct connection issues ...71 Fix Ethernet connection issues (some printer models...
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... 2 Power connection 3 USB port 4 Ethernet port (Ethernet model only) Printer inner view Table 1-4 Printer inner view Feature Description 1 Tank covers Tank covers enclose the ink tanks on the print carriage secures the printheads in the carriage. Each tank contains a different colored ink: black, yellow, magenta, and cyan. 4 Printhead cover The printhead cover on both sides of the ink tanks. 3 Ink tanks There are four ink tanks. CAUTION: After you have set up the printer, do so. 6 Ink tubes button Printer inner view 3 Make sure the printhead cover is...
... 2 Power connection 3 USB port 4 Ethernet port (Ethernet model only) Printer inner view Table 1-4 Printer inner view Feature Description 1 Tank covers Tank covers enclose the ink tanks on the print carriage secures the printheads in the carriage. Each tank contains a different colored ink: black, yellow, magenta, and cyan. 4 Printhead cover The printhead cover on both sides of the ink tanks. 3 Ink tanks There are four ink tanks. CAUTION: After you have set up the printer, do so. 6 Ink tubes button Printer inner view 3 Make sure the printhead cover is...
User Guide
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... the side of the card to the color printhead. See Control panel error codes. 4 Document icon The Document icon appears when the printer is in Document Copy mode, for copying on photo paper. Copy Back icons (some printer models) 6 Printhead icons A flashing left icon indicates an error related to place on the scanner glass. Indicates an error or warning state. 3 Number Counter icon Shows the number counter when you are used to copy and print. Each set of icons corresponds to an ink tank: black, yellow...
... the side of the card to the color printhead. See Control panel error codes. 4 Document icon The Document icon appears when the printer is in Document Copy mode, for copying on photo paper. Copy Back icons (some printer models) 6 Printhead icons A flashing left icon indicates an error related to place on the scanner glass. Indicates an error or warning state. 3 Number Counter icon Shows the number counter when you are used to copy and print. Each set of icons corresponds to an ink tank: black, yellow...
User Guide
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... embedded web server (EWS). To resolve wireless connection issues, see Network and connection issues. Load paper that the paper size of the printing job does not match the width or length of the page you are using. 3. stalled. 2. Control panel error codes This topic describes the error codes on the printer display changes to continue Understand control panel lights and display icons 7 If the Number Counter icon on the printer display. to a letter E and a number, the printer is in your application to cancel printing. Table 1-6 Control panel display icons...
... embedded web server (EWS). To resolve wireless connection issues, see Network and connection issues. Load paper that the paper size of the printing job does not match the width or length of the page you are using. 3. stalled. 2. Control panel error codes This topic describes the error codes on the printer display changes to continue Understand control panel lights and display icons 7 If the Number Counter icon on the printer display. to a letter E and a number, the printer is in your application to cancel printing. Table 1-6 Control panel display icons...
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... turning on . Power button light Status On Off Dimmed Blinking Fast blinking Cause and Solution The printer is not working . The printer is not working . Check your computer or device for any messages that is powered off , or processing a job. E5 The scanner is on or off . The printer can help provide more information, see Jams and paper-feed issues. If the problem persists, contact HP. If the problem persists, contact HP. E9 Firmware update error. See Sleep mode. Table 1-7 Control panel error codes (continued) Error code...
... turning on . Power button light Status On Off Dimmed Blinking Fast blinking Cause and Solution The printer is not working . The printer is not working . Check your computer or device for any messages that is powered off , or processing a job. E5 The scanner is on or off . The printer can help provide more information, see Jams and paper-feed issues. If the problem persists, contact HP. If the problem persists, contact HP. E9 Firmware update error. See Sleep mode. Table 1-7 Control panel error codes (continued) Error code...
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... button . See Load paper. ● The Attention light and Document icon are blinking. If the Cancel light is off. Cause Solution The printer receives a printing job, and detects that there is no paper in the document feeder, or the original is not inserted properly into the document feeder. Cause Solution There is only available in the document feeder (some printer models. For more information, see Control panel error codes. ● The Attention light and Document...
... button . See Load paper. ● The Attention light and Document icon are blinking. If the Cancel light is off. Cause Solution The printer receives a printing job, and detects that there is no paper in the document feeder, or the original is not inserted properly into the document feeder. Cause Solution There is only available in the document feeder (some printer models. For more information, see Control panel error codes. ● The Attention light and Document...
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..., Wi-Fi Direct, Web Services, ink, and so on Web Services, set up . 2. settings, including connectivity settings, as well as print or scan settings and usage. and the Resume Wi-Fi Quick Start Guide Provides instructions to print (must be in the support mode. To print the printer information page From the printer control panel, press the Information button . Network Configuration Page shows the network status, hostname, network name, and more. Change printer settings NOTE: You can print a diagnostics page to determine if cleaning or aligning the printheads is recommended...
..., Wi-Fi Direct, Web Services, ink, and so on Web Services, set up . 2. settings, including connectivity settings, as well as print or scan settings and usage. and the Resume Wi-Fi Quick Start Guide Provides instructions to print (must be in the support mode. To print the printer information page From the printer control panel, press the Information button . Network Configuration Page shows the network status, hostname, network name, and more. Change printer settings NOTE: You can print a diagnostics page to determine if cleaning or aligning the printheads is recommended...
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... factory defaults and settings. 1. Click Connect a new device. 4. If the printer is available from a label in Wi-Fi setup mode, restore the printer network settings. To connect your computer or mobile device. Select Manual Setup, select the wireless option, and then follow the on your printer using HP printer software (Windows) If connecting the printer wirelessly using a router. If prompted for a password during the process, enter the PIN which is no longer in the ink access area or cartridge access...
... factory defaults and settings. 1. Click Connect a new device. 4. If the printer is available from a label in Wi-Fi setup mode, restore the printer network settings. To connect your computer or mobile device. Select Manual Setup, select the wireless option, and then follow the on your printer using HP printer software (Windows) If connecting the printer wirelessly using a router. If prompted for a password during the process, enter the PIN which is no longer in the ink access area or cartridge access...
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... Wi-Fi status, see Wi-Fi status, light, and icons. 4. See Use the HP Smart app to print, scan, and manage. 6. See To restore the printer network settings from the printer. 2. Open the HP Smart app on your printer using a USB cable. 3. When prompted, create an HP account and register the printer. Make sure your computer or mobile device is available from a label in the ink access area or cartridge access area. Connect your computer. Change the connection type This...
... Wi-Fi status, see Wi-Fi status, light, and icons. 4. See Use the HP Smart app to print, scan, and manage. 6. See To restore the printer network settings from the printer. 2. Open the HP Smart app on your printer using a USB cable. 3. When prompted, create an HP account and register the printer. Make sure your computer or mobile device is available from a label in the ink access area or cartridge access area. Connect your computer. Change the connection type This...
User Guide
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..., remove the label covering the USB port at the back of the printer. 2. If you have not installed the HP printer software on your computer. When prompted, create an HP account and register the printer. Open the HP Smart app on -screen instructions. Windows 7 21 See Use the HP Smart app to add the printer. 5. Follow the instructions to print, scan, and manage. 4. Connect the printer and computer using a USB cable. 3. In the printer software, click Tools, and then click Device Setup & Software. 3. Wireless...
..., remove the label covering the USB port at the back of the printer. 2. If you have not installed the HP printer software on your computer. When prompted, create an HP account and register the printer. Open the HP Smart app on -screen instructions. Windows 7 21 See Use the HP Smart app to add the printer. 5. Follow the instructions to print, scan, and manage. 4. Connect the printer and computer using a USB cable. 3. In the printer software, click Tools, and then click Device Setup & Software. 3. Wireless...
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... the instructions provided in the appropriate URLs below, depending on . To scan a document or photo to a file (Windows) 1. In the HP printer software (available from the Start menu), click Scan, and then click Scan a Document or Photo. 3. See Change scan settings (Windows). ● If Show Viewer After Scan is blinking or lit to the corner with an icon). 2. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned to copy...
... the instructions provided in the appropriate URLs below, depending on . To scan a document or photo to a file (Windows) 1. In the HP printer software (available from the Start menu), click Scan, and then click Scan a Document or Photo. 3. See Change scan settings (Windows). ● If Show Viewer After Scan is blinking or lit to the corner with an icon). 2. Place the original print-side up in the document feeder or print-side down on the scanner glass (aligned to copy...
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... the left menu, click Webscan. 5. To scan using Webscan Scanning using a web browser. The scanner interprets anything it detects on the glass as part of the image. ● Load the original print-side down on a label in the EWS or the default PIN on the scanner glass (aligned to meet your new shortcut, and then click Create. 5. Scan using Webscan Webscan is the password you scan photos and documents from the HP printer software. 1. This...
... the left menu, click Webscan. 5. To scan using Webscan Scanning using a web browser. The scanner interprets anything it detects on the glass as part of the image. ● Load the original print-side down on a label in the EWS or the default PIN on the scanner glass (aligned to meet your new shortcut, and then click Create. 5. Scan using Webscan Webscan is the password you scan photos and documents from the HP printer software. 1. This...
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... Print tab. 3. Make sure your device and the printer are connected using HP Printer software (Windows 7) 1. See Print while connected to print an information page. 2. From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open EWS using HP Smart (iOS, Android, and Windows 10) 1. To open EWS using Wi-Fi Direct. Open a web browser, type the following sections to configure the printer network settings...
... Print tab. 3. Make sure your device and the printer are connected using HP Printer software (Windows 7) 1. See Print while connected to print an information page. 2. From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select the icon with the printer's name, and then open EWS using HP Smart (iOS, Android, and Windows 10) 1. To open EWS using Wi-Fi Direct. Open a web browser, type the following sections to configure the printer network settings...
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... the printer is connected to finish the setup. Click the Web Services tab. 3. From the left menu, click Web Services Settings, click Remove Web Services, and then follow the on the information page to the server, the printer prints an information page. Open EWS. To remove Web Services using the embedded web server (EWS) 1. HP periodically releases firmware updates to accept the terms of use. Open EWS. Click the Web Services tab. 3. Follow the instructions on -screen instructions to enhance product functionality and fix issues.
... the printer is connected to finish the setup. Click the Web Services tab. 3. From the left menu, click Web Services Settings, click Remove Web Services, and then follow the on the information page to the server, the printer prints an information page. Open EWS. To remove Web Services using the embedded web server (EWS) 1. HP periodically releases firmware updates to accept the terms of use. Open EWS. Click the Web Services tab. 3. Follow the instructions on -screen instructions to enhance product functionality and fix issues.
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... print job. ● Resume: Continue a paused print job. ● Pause Printer: Pause all documents or Purge Print Document, and then click Yes to print again. 4. b. Check the print queue again to print again. Click the Open Print Queue button. Click a print job to select it is clear, and then try to make sure it . Use the following : ● Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. Copy and scan issues This topic helps...
... print job. ● Resume: Continue a paused print job. ● Pause Printer: Pause all documents or Purge Print Document, and then click Yes to print again. 4. b. Check the print queue again to print again. Click the Open Print Queue button. Click a print job to select it is clear, and then try to make sure it . Use the following : ● Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. Copy and scan issues This topic helps...
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... number and serial number (on a label in -warranty customers (HP agent-assisted support for out-of options for in the ink access area) Register printer By taking just a few quick minutes to print, scan, and manage. If you did not register your printer while installing the software, you need help with your printer. Contact HP If you can also use the HP Smart app to solve a problem, visit the Contact Support website. HP support HP online support provides...
... number and serial number (on a label in -warranty customers (HP agent-assisted support for out-of options for in the ink access area) Register printer By taking just a few quick minutes to print, scan, and manage. If you did not register your printer while installing the software, you need help with your printer. Contact HP If you can also use the HP Smart app to solve a problem, visit the Contact Support website. HP support HP online support provides...
Setup Poster_Reference Guide
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English Choose an option to continue printer setup Recommended Option 1: Guided setup with HP Smart Go to 123.hp.com on a mobile device or computer to install HP Smart. 123.hp.com View animations to connect to Wi-Fi and finish setup. 3 HP Smart has everything you need to finish setup. 1 2 3 1 2 3 1 2 3 1 2 3 Option 2: Manual setup Follow illustrations in this guide to set up the hardware, then use HP Smart software to connect to Wi-Fi, fill ink tanks, install printheads, load paper, and perform printheads alignment in the HP Smart software.
English Choose an option to continue printer setup Recommended Option 1: Guided setup with HP Smart Go to 123.hp.com on a mobile device or computer to install HP Smart. 123.hp.com View animations to connect to Wi-Fi and finish setup. 3 HP Smart has everything you need to finish setup. 1 2 3 1 2 3 1 2 3 1 2 3 Option 2: Manual setup Follow illustrations in this guide to set up the hardware, then use HP Smart software to connect to Wi-Fi, fill ink tanks, install printheads, load paper, and perform printheads alignment in the HP Smart software.