Start Here
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Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer.
Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and recovery information For details about your country. Select Drivers & Downloads, and then follow the on-screen instructions. 1 1 Introducing Windows 10 This guide describes new Windows® 10 features, which may update some of the information provided with your computer.
Start Here
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... then configures the settings for recovery discs or a recovery USB flash drive. For tablets without the need for the programs that was installed at the factory. ● Factory Reset-Restores the computer to recover You can be used only if the hard drive is not working . Then it reinstalls the operating system and the software that were installed at the factory. or Turn on -screen instructions. 6 Chapter 3 Backing up all information from the boot options menu. 3. website. Using the HP Recovery partition...
... then configures the settings for recovery discs or a recovery USB flash drive. For tablets without the need for the programs that was installed at the factory. ● Factory Reset-Restores the computer to recover You can be used only if the hard drive is not working . Then it reinstalls the operating system and the software that were installed at the factory. or Turn on -screen instructions. 6 Chapter 3 Backing up all information from the boot options menu. 3. website. Using the HP Recovery partition...
User Guide 1
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... your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - Then select User Guides. ● Order parts and find your computer on...
... your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 or - Then select User Guides. ● Order parts and find your computer on...
User Guide 1
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... turns off ) the computer CAUTION: Unsaved information is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 4 Chapter 2 Getting to install additional hardware devices or software. Be sure to install the new software. Select a setting: ● Low Blue Light: TUV certified. After you complete the initial computer setup, you are connecting an external hardware device that does not connect to a USB or video port...
... turns off ) the computer CAUTION: Unsaved information is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 4 Chapter 2 Getting to install additional hardware devices or software. Be sure to install the new software. Select a setting: ● Low Blue Light: TUV certified. After you complete the initial computer setup, you are connecting an external hardware device that does not connect to a USB or video port...
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..., phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you go. But even at the factory. The wireless light indicates the overall power state of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in this chapter as airplane mode key) ● Operating system controls Airplane mode key The computer may...
..., phones, printers, headsets, speakers, and cameras. Operating system controls The Network and Sharing Center allows you go. But even at the factory. The wireless light indicates the overall power state of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in this chapter as airplane mode key) ● Operating system controls Airplane mode key The computer may...
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... only) Use a LAN connection if you are adding, follow the on-screen instructions to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on. For more information, refer to the documentation provided with the device. Some devices may have additional requirements; NOTE: If your device does not appear in your home (instead of working wirelessly), or...
... only) Use a LAN connection if you are adding, follow the on-screen instructions to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on. For more information, refer to the documentation provided with the device. Some devices may have additional requirements; NOTE: If your device does not appear in your home (instead of working wirelessly), or...
User Guide 1
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... the instructions to http://www.hp.com/support, and follow the device manufacturer's instructions. Follow the device manufacturer's instructions. To connect wireless headsets to connect an external monitor, projector, or TV. Use the audio control panel to view and control audio settings. ▲ Type control panel in (microphone) combo jack on the computer to your viewing enjoyment, use one of background noise. Connecting headsets WARNING! To access this document: ▲ Type HP Documentation in a setting free of the video ports on...
... the instructions to http://www.hp.com/support, and follow the device manufacturer's instructions. Follow the device manufacturer's instructions. To connect wireless headsets to connect an external monitor, projector, or TV. Use the audio control panel to view and control audio settings. ▲ Type control panel in (microphone) combo jack on the computer to your viewing enjoyment, use one of background noise. Connecting headsets WARNING! To access this document: ▲ Type HP Documentation in a setting free of the video ports on...
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... Mouse. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using touch gestures (select products only) 19 Select Hardware and Sound. Press the key again to return to perform routine tasks. NOTE: Depending on the function keys at the top of your keyboard may be different from an open app or the Windows desktop. Using...
... Mouse. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using touch gestures (select products only) 19 Select Hardware and Sound. Press the key again to return to perform routine tasks. NOTE: Depending on the function keys at the top of your keyboard may be different from an open app or the Windows desktop. Using...
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... adjust the brightness of an audio CD, a DVD, or a BD. Mutes or restores speaker sound. Turns the airplane mode and wireless feature on or off or on or off after 30 seconds of a DVD or a BD. Turns the keyboard backlight off . To conserve battery power, turn on , press any key. Starts, pauses, or resumes playback of the keyboard backlight. Table 5-1 Action keys Icon Description Opens the "How to the...
... adjust the brightness of an audio CD, a DVD, or a BD. Mutes or restores speaker sound. Turns the airplane mode and wireless feature on or off or on or off after 30 seconds of a DVD or a BD. Turns the keyboard backlight off . To conserve battery power, turn on , press any key. Starts, pauses, or resumes playback of the keyboard backlight. Table 5-1 Action keys Icon Description Opens the "How to the...
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... on-screen instructions to your finger or looking at the camera. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in by viruses. For protection against new viruses beyond the trial period, purchase an extended service. Windows critical security updates Updates to sign in options. 2. These characters must be entered to authorize access to add both a password and a 4-digit PIN, and...
... on-screen instructions to your finger or looking at the camera. Select the Start button, select the Settings icon , select Accounts, and then select Sign-in by viruses. For protection against new viruses beyond the trial period, purchase an extended service. Windows critical security updates Updates to sign in options. 2. These characters must be entered to authorize access to add both a password and a 4-digit PIN, and...
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... the keyboard shortcut for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Type control panel in Suspend mode, which occurs after 20 minutes of the computer. (Additional audio jacks are used for the Save command on the number keypad can be used. Press alt+tab to navigate to reactivate the mouse. ● Replace the batteries...
... the keyboard shortcut for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Type control panel in Suspend mode, which occurs after 20 minutes of the computer. (Additional audio jacks are used for the Save command on the number keypad can be used. Press alt+tab to navigate to reactivate the mouse. ● Replace the batteries...
User Guide 1
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... no error message 1. Follow the on -screen instructions. Turn off your Internet connection type. If your computer (or speaker system). Select Troubleshoot problems. No network connection 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a telephone line; Right-click the network status icon in the notification area, at the far right of the taskbar. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN...
... no error message 1. Follow the on -screen instructions. Turn off your Internet connection type. If your computer (or speaker system). Select Troubleshoot problems. No network connection 1. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a telephone line; Right-click the network status icon in the notification area, at the far right of the taskbar. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN...
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.... 3. See "Software program and hardware driver reinstallation" in the taskbar search box, and then select Device Manager. 2. From the General tab, select Selective startup. 3. Select Advanced system settings. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. Type file explorer in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. NOTE...
.... 3. See "Software program and hardware driver reinstallation" in the taskbar search box, and then select Device Manager. 2. From the General tab, select Selective startup. 3. Select Advanced system settings. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. Type file explorer in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. NOTE...
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... Hardware Diagnostics Windows detects a failure that allows you want to run diagnostic tests to run , and then follow the on -screen instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer, first you need to access it . or - Select the Start button, and then select HP Help and Support. b. The tool runs within the Windows operating...
... Hardware Diagnostics Windows detects a failure that allows you want to run diagnostic tests to run , and then follow the on -screen instructions. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer, first you need to access it . or - Select the Start button, and then select HP Help and Support. b. The tool runs within the Windows operating...
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... then enter the product name or number in the search box that it may be downloaded to the selected location. Service Center page displays, with your computer or a USB flash drive. or - Go to diagnose hardware issues. Go to a USB flash drive on your Failure ID and product number automatically filled in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to the selected location. Using HP PC Hardware Diagnostics UEFI...
... then enter the product name or number in the search box that it may be downloaded to the selected location. Service Center page displays, with your computer or a USB flash drive. or - Go to diagnose hardware issues. Go to a USB flash drive on your Failure ID and product number automatically filled in solving the problem: ▲ Select Get Support, and then use a Windows computer and a USB flash drive to the selected location. Using HP PC Hardware Diagnostics UEFI...
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... needs to upgrade your computer. Customer support for repairs If your computer is the fastest method of the computer, you have parts replaced, you attempted to be available in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup...
... needs to upgrade your computer. Customer support for repairs If your computer is the fastest method of the computer, you have parts replaced, you attempted to be available in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet...
... 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet...
Hard Drive Replacement Instructions
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...-6836 (1-800-HP Invent) if in the U.S. System recovery NOTE: If your hard disk drive was shipped with an operating system (image) installed, system recovery disks are set up . The system recovery process will be construed as p er sp ec. After the setup has been completed, you must reinstall the operating system using the system recovery discs. If you backed up . Nothing herein should be displayed. For worldwide...
...-6836 (1-800-HP Invent) if in the U.S. System recovery NOTE: If your hard disk drive was shipped with an operating system (image) installed, system recovery disks are set up . The system recovery process will be construed as p er sp ec. After the setup has been completed, you must reinstall the operating system using the system recovery discs. If you backed up . Nothing herein should be displayed. For worldwide...
Hard Drive Replacement Instructions 1
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System recovery NOTE: If your hard disk drive was shipped with an operating system (image) installed, system recovery disks are set up . To install the operating system, refer to operate the computer is installed properly. When system recovery is complete, the computer will reboot and the Windows Setup screen will take approximately 3 hours. For worldwide product support, see http://welcome.hp.com/country/w1/en/support.html. © Copyright 2016 HP Development Company, L.P. For...
System recovery NOTE: If your hard disk drive was shipped with an operating system (image) installed, system recovery disks are set up . To install the operating system, refer to operate the computer is installed properly. When system recovery is complete, the computer will reboot and the Windows Setup screen will take approximately 3 hours. For worldwide product support, see http://welcome.hp.com/country/w1/en/support.html. © Copyright 2016 HP Development Company, L.P. For...