User Guide
Page 8
... ...62 Clean the scanning strips ...62 Clean the paper path ...63 Clean the rollers ...64 Replace parts ...68 Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models 69 Replace the pickup roller module 69 Replace the separation rollers ...70 Replace the roller kit (5000 s5...the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check that the scanner has power ......
... ...62 Clean the scanning strips ...62 Clean the paper path ...63 Clean the rollers ...64 Replace parts ...68 Replace the roller kit (2000 s2, 3000 s4 and N4000 snw1 models 69 Replace the pickup roller module 69 Replace the separation rollers ...70 Replace the roller kit (5000 s5...the scanner(N4000 snw1 and N7000 snw1 models 76 Interpret control panel lights and patterns (2000 s2 and 3000 s4 models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check that the scanner has power ......
User Guide
Page 21
... page. 2. Linux: For information and scan drivers for the scanner: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1...
... page. 2. Linux: For information and scan drivers for the scanner: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 snw1...
User Guide
Page 86
... page to locate software, firmware, and driver updates for assistance: ○ 2000 s2 models: www.hp.com/support/sj2000s2 ○ 3000 s4 models: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1...
... page to locate software, firmware, and driver updates for assistance: ○ 2000 s2 models: www.hp.com/support/sj2000s2 ○ 3000 s4 models: www.hp.com/support/sj3000s4 ○ N4000 snw1 models: www.hp.com/support/sjn4000snw1 ○ 5000 s5 models: www.hp.com/support/sjflow5000s5 ○ 7000 s3 models: www.hp.com/support/sjflow7000s3 ○ N7000 snw1...
User Guide
Page 88
...scanner. ● Ensure that order. Another USB cable might have occurred because of the computer. Try uninstalling and then reinstalling the HP ScanJet drivers and tools. 78 Chapter 4 Solve problems ENWW The USB cable is connected between the scanner and the computer. ● If...USB troubleshooting topics. ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ●...
...scanner. ● Ensure that order. Another USB cable might have occurred because of the computer. Try uninstalling and then reinstalling the HP ScanJet drivers and tools. 78 Chapter 4 Solve problems ENWW The USB cable is connected between the scanner and the computer. ● If...USB troubleshooting topics. ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ●...
User Guide
Page 91
... for assistance: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ●...be compatible with the next step. 1. After each step, start a scan to uninstall the following applications: ● HP ScanJet Basic Device Software ● HP ScanJet ISIS Driver ENWW Power issues 81 If the problem persists, proceed with the scanner. 2. Use the cable that was included with the...
... for assistance: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ●...be compatible with the next step. 1. After each step, start a scan to uninstall the following applications: ● HP ScanJet Basic Device Software ● HP ScanJet ISIS Driver ENWW Power issues 81 If the problem persists, proceed with the scanner. 2. Use the cable that was included with the...
User Guide
Page 99
...turned on the computer. ● Verify that the computer and scanner connect to check the wireless connection. ● Verify that the scan driver is within 30 m (100 ft) of the wireless network. If the security information is incorrect, run the wireless setup again. ... a problem with the wireless signal. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89...
...turned on the computer. ● Verify that the computer and scanner connect to check the wireless connection. ● Verify that the scan driver is within 30 m (100 ft) of the wireless network. If the security information is incorrect, run the wireless setup again. ... a problem with the wireless signal. Contact HP Support at: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89...
User Guide
Page 105
...Product support home page: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 .../support ENWW Additional troubleshooting 95 Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Where to get Country/region phone numbers are on the flyer that the email ...
...Product support home page: ● 2000 s2 models: www.hp.com/support/sj2000s2 ● 3000 s4 models: www.hp.com/support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ● 7000 s3 models: www.hp.com/support/sjflow7000s3 ● N7000 .../support ENWW Additional troubleshooting 95 Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Where to get Country/region phone numbers are on the flyer that the email ...