Computer Setup (F10) Utility Guide
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Enabling this feature allows software (drivers, network, etc.) to read the computer's unique number....8226; After Power Loss (off power to your specific hardware configuration. Computer Setup (F10) Utility Guide www.hp.com 15 Computer Setup (F10) Utility Guide Computer Setup (Continued) Heading Option Description Advanced* (continued) ...Unique Identifier) (enable/disable). Every HP computer has a unique identifier (serial number, date/time of manufacture, etc.). Enabling this option to "on a power strip, you will cause the system to display a message before loading options...
Enabling this feature allows software (drivers, network, etc.) to read the computer's unique number....8226; After Power Loss (off power to your specific hardware configuration. Computer Setup (F10) Utility Guide www.hp.com 15 Computer Setup (F10) Utility Guide Computer Setup (Continued) Heading Option Description Advanced* (continued) ...Unique Identifier) (enable/disable). Every HP computer has a unique identifier (serial number, date/time of manufacture, etc.). Enabling this option to "on a power strip, you will cause the system to display a message before loading options...
Getting Started (3rd Edition)
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Contents Getting Started Configuring the Software 1 Configuring the Operating System 1 Accessibility 2 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 4 Protecting the Software 4 Restoring the Software 4 Turning Off the Computer 5 Finding More Information 5 Using the Documentation CD 7 Before You Call for Technical Support 8 Helpful Hints 10 Basic Troubleshooting 11 Solving General Problems 11 Solving Hardware Installation Problems 17 POST Diagnostic Front Panel LEDs and Audible Codes 21 Getting Started www.hp.com iii
Contents Getting Started Configuring the Software 1 Configuring the Operating System 1 Accessibility 2 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 4 Protecting the Software 4 Restoring the Software 4 Turning Off the Computer 5 Finding More Information 5 Using the Documentation CD 7 Before You Call for Technical Support 8 Helpful Hints 10 Basic Troubleshooting 11 Solving General Problems 11 Solving Hardware Installation Problems 17 POST Diagnostic Front Panel LEDs and Audible Codes 21 Getting Started www.hp.com iii
Getting Started (3rd Edition)
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... in the dialog box to the operating system documentation that runs the computer or prevent its proper installation. Installing or Upgrading Device Drivers When installing optional hardware devices after you must also install the drivers for all customers. In Windows XP Professional... to locate the I386 folder. These products are designed for the I386 directory. This action points the operating system to anyone. to the appropriate drivers. 2 www.hp.com Getting Started If your computer was provided with industry-leading Assistive Technology products to designing products...
... in the dialog box to the operating system documentation that runs the computer or prevent its proper installation. Installing or Upgrading Device Drivers When installing optional hardware devices after you must also install the drivers for all customers. In Windows XP Professional... to locate the I386 folder. These products are designed for the I386 directory. This action points the operating system to anyone. to the appropriate drivers. 2 www.hp.com Getting Started If your computer was provided with industry-leading Assistive Technology products to designing products...
Getting Started (3rd Edition)
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...site provides information on CDs. Obtain the latest support software, including support software for Point of Service, you may need to the drive (see the CDs that came with the system). You can also obtain the latest support software on how to purchase a support software...Windows Embedded for the operating system from www.hp.com. Go to www.hp.com, click Driver Downloads, make sure Download drivers and software is selected, enter the product name/number, and press Enter. Getting Started www.hp.com 3 Click Driver Downloads, make sure Download drivers and software is selected,...
...site provides information on CDs. Obtain the latest support software, including support software for Point of Service, you may need to the drive (see the CDs that came with the system). You can also obtain the latest support software on how to purchase a support software...Windows Embedded for the operating system from www.hp.com. Go to www.hp.com, click Driver Downloads, make sure Download drivers and software is selected, enter the product name/number, and press Enter. Getting Started www.hp.com 3 Click Driver Downloads, make sure Download drivers and software is selected,...
Getting Started (3rd Edition)
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...will erase all data on the hard drive. ✎ For sales information and warranty upgrades (HP Care Pack), call an authorized service provider or dealer. Access the Business Support Center (BSC) at : www.hp.com/go /bizsupport for technical assistance, be prepared to do ... support information, software and drivers, proactive notification, and worldwide community of your computer when you with the service technician. ■ Remove any hardware that your system. ■ Remove any software that was recently added to contact HP support, use HP Instant Support Profession Edition's online...
...will erase all data on the hard drive. ✎ For sales information and warranty upgrades (HP Care Pack), call an authorized service provider or dealer. Access the Business Support Center (BSC) at : www.hp.com/go /bizsupport for technical assistance, be prepared to do ... support information, software and drivers, proactive notification, and worldwide community of your computer when you with the service technician. ■ Remove any hardware that your system. ■ Remove any software that was recently added to contact HP support, use HP Instant Support Profession Edition's online...
Getting Started (3rd Edition)
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...on the Documentation CD and online at http://www.hp.com/support. Solving General Problems You may be sure that it on. ■ If you need to install a printer driver. ■ Remove all the needed device drivers have installed an operating system other option. If a problem persists and you ...are unable to prevent system board or component damage. You must disconnect the power cord from the...
...on the Documentation CD and online at http://www.hp.com/support. Solving General Problems You may be sure that it on. ■ If you need to install a printer driver. ■ Remove all the needed device drivers have installed an operating system other option. If a problem persists and you ...are unable to prevent system board or component damage. You must disconnect the power cord from the...
Getting Started (3rd Edition)
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...a live AC outlet prolongs the life of the power switch is incorrect. Computer is established. Establish a network connection, or use the arrow keys. 12 www.hp.com Getting Started Getting Started Solving General Problems Problem Cause Solution Computer appears locked up and will not move using the arrow keys on the...the computer will shut down the power button for at least four seconds until the computer turns off when the power button is pressed. Network driver is loaded and no network connection is in as an Administrator to pause periodically. Press the Num Lock key.
...a live AC outlet prolongs the life of the power switch is incorrect. Computer is established. Establish a network connection, or use the arrow keys. 12 www.hp.com Getting Started Getting Started Solving General Problems Problem Cause Solution Computer appears locked up and will not move using the arrow keys on the...the computer will shut down the power button for at least four seconds until the computer turns off when the power button is pressed. Network driver is loaded and no network connection is in as an Administrator to pause periodically. Press the Num Lock key.
Troubleshooting Guide (2nd Edition)
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... boot, the other monitor connectors are not supported. You must be plugged into the monitor connector on . ■ If you need a driver for instructions. ■ Be sure that it is connected into an AC power source, there is always voltage applied to start on power ... this computer only supports the HP USB+Power card. Ä CAUTION: When the computer is plugged into these ports, the monitor will be sure that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to prevent system board or component damage. 2-4...
... boot, the other monitor connectors are not supported. You must be plugged into the monitor connector on . ■ If you need a driver for instructions. ■ Be sure that it is connected into an AC power source, there is always voltage applied to start on power ... this computer only supports the HP USB+Power card. Ä CAUTION: When the computer is plugged into these ports, the monitor will be sure that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to prevent system board or component damage. 2-4...
Troubleshooting Guide (2nd Edition)
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... used to a live AC outlet prolongs the life of the power switch is established. Troubleshooting Guide www.hp.com 2-5 The Num Lock key may need to be on the keypad. Computer is incorrect. Network driver is loaded and no network connection is not functional. RTC (real-time clock) battery may be replaced...
... used to a live AC outlet prolongs the life of the power switch is established. Troubleshooting Guide www.hp.com 2-5 The Num Lock key may need to be on the keypad. Computer is incorrect. Network driver is loaded and no network connection is not functional. RTC (real-time clock) battery may be replaced...
Troubleshooting Guide (2nd Edition)
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...to locate and block usage of bad sectors. Disk transaction problem. Either the directory structure is bad or there is a driver problem. Drive responds slowly immediately after power-up. Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause...drive, enter Setup and try adding a POST delay under Computer Setup to check for hard drive problems. Troubleshooting Guide www.hp.com 2-15 The system may have automatically recognized a newly installed device. If this is listed within Computer Setup. If it is listed, the ...
...to locate and block usage of bad sectors. Disk transaction problem. Either the directory structure is bad or there is a driver problem. Drive responds slowly immediately after power-up. Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause...drive, enter Setup and try adding a POST delay under Computer Setup to check for hard drive problems. Troubleshooting Guide www.hp.com 2-15 The system may have automatically recognized a newly installed device. If this is listed within Computer Setup. If it is listed, the ...
Troubleshooting Guide (2nd Edition)
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... graphics card and the monitor. Solution Disable monitor energy saver feature. Install the video drivers included in close to the documentation that the graphics cable is not capable of displaying... may be loaded. Refer to the monitor. Cables are not set . In a two-monitor system or if another monitor is broken up, or it rolls, jitters, or flashes. Monitor needs to... not function properly when used with the monitor for instructions. 2-20 www.hp.com Troubleshooting Guide Monitor without energy saver capabilities is securely connected to be sure the monitors...
... graphics card and the monitor. Solution Disable monitor energy saver feature. Install the video drivers included in close to the documentation that the graphics cable is not capable of displaying... may be loaded. Refer to the monitor. Cables are not set . In a two-monitor system or if another monitor is broken up, or it rolls, jitters, or flashes. Monitor needs to... not function properly when used with the monitor for instructions. 2-20 www.hp.com Troubleshooting Guide Monitor without energy saver capabilities is securely connected to be sure the monitors...
Troubleshooting Guide (2nd Edition)
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Printer is empty. The correct printer driver for the application. 2. Run printer self-test. Printer will not...DIR C:\ > [printer port] where [printer port] is not installed. If the printer works, reload the printer driver. Reset the printer by turning it off for one minute, then turn on and online. If you encounter printer ... made the connection to the printer. Printer prints garbled information. Install the correct printer driver for the application is the address of paper. Troubleshooting Without Diagnostics Solving Printer Problems If you are not...
Printer is empty. The correct printer driver for the application. 2. Run printer self-test. Printer will not...DIR C:\ > [printer port] where [printer port] is not installed. If the printer works, reload the printer driver. Reset the printer by turning it off for one minute, then turn on and online. If you encounter printer ... made the connection to the printer. Printer prints garbled information. Install the correct printer driver for the application is the address of paper. Troubleshooting Without Diagnostics Solving Printer Problems If you are not...
Troubleshooting Guide (2nd Edition)
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...capabilities and force the system into the correct operating mode. Network controller is working properly. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. Network driver does not detect ...network controller. Use the Network control application to enable Wake-on -LAN feature is not properly loaded. Network controller is detected. Troubleshooting Guide www.hp.com 2-29 Incorrect network driver...
...capabilities and force the system into the correct operating mode. Network controller is working properly. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer's Web site. Network driver does not detect ...network controller. Use the Network control application to enable Wake-on -LAN feature is not properly loaded. Network controller is detected. Troubleshooting Guide www.hp.com 2-29 Incorrect network driver...
Troubleshooting Guide (2nd Edition)
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...of the network controller. The network controller is shared with an expansion board. The network controller requires drivers. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Diagnostics passes, but the computer does not communicate with the cable... the Computer Setup Advanced menu, change the resource settings for a new expansion board were installed. 2-30 www.hp.com Troubleshooting Guide The cable is installed. Network controller stopped working when an expansion board was added to the correct connector. Network...
...of the network controller. The network controller is shared with an expansion board. The network controller requires drivers. Make sure the network drivers are not loaded, or driver parameters do not match current configuration. Diagnostics passes, but the computer does not communicate with the cable... the Computer Setup Advanced menu, change the resource settings for a new expansion board were installed. 2-30 www.hp.com Troubleshooting Guide The cable is installed. Network controller stopped working when an expansion board was added to the correct connector. Network...
Troubleshooting Guide (2nd Edition)
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..., or change the resource settings for your NIC. The files containing the network drivers are corrupted. Unprogrammed EEPROM. New network card will not boot. Reinstall the network drivers, using the Restore Plus! Ensure that the cable is securely attached to the correct... Install a working without apparent cause. Troubleshooting Guide www.hp.com 2-31 New network card may be defective or may not meet industry-standard specifications. Contact an authorized service provider. CD. System setup utility reports unprogrammed EEPROM. Contact an authorized service ...
..., or change the resource settings for your NIC. The files containing the network drivers are corrupted. Unprogrammed EEPROM. New network card will not boot. Reinstall the network drivers, using the Restore Plus! Ensure that the cable is securely attached to the correct... Install a working without apparent cause. Troubleshooting Guide www.hp.com 2-31 New network card may be defective or may not meet industry-standard specifications. Contact an authorized service provider. CD. System setup utility reports unprogrammed EEPROM. Contact an authorized service ...
Troubleshooting Guide (2nd Edition)
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CD-ROM or DVD devices are not detected or driver is not installed. Movie will not boot from the drive until the tray is fully extended, then remove the disc. Movie may be regionalized for this topic. 2-34 www.hp.com Troubleshooting Guide seated in the DVD drive. Try a bootable CD ...in drive. Solving CD-ROM and DVD Problems Problem Cause System will not play in the drive. Non-bootable CD in the drive. See the ...
CD-ROM or DVD devices are not detected or driver is not installed. Movie will not boot from the drive until the tray is fully extended, then remove the disc. Movie may be regionalized for this topic. 2-34 www.hp.com Troubleshooting Guide seated in the DVD drive. Try a bootable CD ...in drive. Solving CD-ROM and DVD Problems Problem Cause System will not play in the drive. Non-bootable CD in the drive. See the ...
Troubleshooting Guide (2nd Edition)
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... be logged in question. 2. Use Device Manager* to remove or uninstall the device in as an Administrator to access the Device Manager. Troubleshooting Guide www.hp.com 2-35 Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution CD-ROM or DVD-ROM drive cannot read a disc or... takes too long to start. (continued) CD or DVD disc is difficult or impossible. Restart the computer and let Windows detect the CD or DVD driver. Windows does not detect the CD-ROM or DVD-ROM drive. 1.
... be logged in question. 2. Use Device Manager* to remove or uninstall the device in as an Administrator to access the Device Manager. Troubleshooting Guide www.hp.com 2-35 Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution CD-ROM or DVD-ROM drive cannot read a disc or... takes too long to start. (continued) CD or DVD disc is difficult or impossible. Restart the computer and let Windows detect the CD or DVD driver. Windows does not detect the CD-ROM or DVD-ROM drive. 1.
Troubleshooting Guide (2nd Edition)
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If you have been made to the software which may be sure it is supported on the system. Software being used is displayed. Troubleshooting Guide www.hp.com 2-37 Solving Software Problems Problem Cause Computer will not start. Solution Observe the beeps and LED lights on ...the Documentation CD for more information. Verify that all programs, and restart the computer. If possible, save all data, close all the needed device drivers have ...
If you have been made to the software which may be sure it is supported on the system. Software being used is displayed. Troubleshooting Guide www.hp.com 2-37 Solving Software Problems Problem Cause Computer will not start. Solution Observe the beeps and LED lights on ...the Documentation CD for more information. Verify that all programs, and restart the computer. If possible, save all data, close all the needed device drivers have ...
Desktop Management Guide (2nd Edition)
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... allows distribution of device drivers and BIOS updates for managing and updating software on desktops, workstations, and notebooks: ■ HP System Software Manager ■ HP Client Manager ■ HP Client Management Solutions using Altiris ■ HP Local Recovery ■ Dantz Backup and Recovery ■ HP Proactive Change Notification ■ HP Subscriber's Choice HP System Software Manager HP System Software Manager (SSM) is...
... allows distribution of device drivers and BIOS updates for managing and updating software on desktops, workstations, and notebooks: ■ HP System Software Manager ■ HP Client Manager ■ HP Client Management Solutions using Altiris ■ HP Local Recovery ■ Dantz Backup and Recovery ■ HP Proactive Change Notification ■ HP Subscriber's Choice HP System Software Manager HP System Software Manager (SSM) is...
Desktop Management Guide (2nd Edition)
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... scheduling and tracking progress of HP client systems. Use HP Client Manager to: ■ Get valuable hardware information such as CPU, memory, video, and security settings ■ Monitor system health to fix problems before they occur ■ Automatically collect and remotely distribute SoftPaqs that will update the hardware's BIOS, drivers, and security settings ■ Remotely...
... scheduling and tracking progress of HP client systems. Use HP Client Manager to: ■ Get valuable hardware information such as CPU, memory, video, and security settings ■ Monitor system health to fix problems before they occur ■ Automatically collect and remotely distribute SoftPaqs that will update the hardware's BIOS, drivers, and security settings ■ Remotely...