Computer Setup (F10) Utility Guide
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... feature will add a user specified delay to your specific hardware configuration. Enabling this feature allows software (drivers, network, etc.) to use the suspend/sleep feature or the Remote Management features. • UUID ... (enable/disable). Enabling this option to "on." ✎ If you will cause the system to display a message before loading options ROMs. (This feature is sometimes needed for hard disks... prompt (enable/disable). Computer Setup (F10) Utility Guide www.hp.com 15 Every HP computer has a unique identifier (serial number, date/time of manufacture, etc.). so ...
... feature will add a user specified delay to your specific hardware configuration. Enabling this feature allows software (drivers, network, etc.) to use the suspend/sleep feature or the Remote Management features. • UUID ... (enable/disable). Enabling this option to "on." ✎ If you will cause the system to display a message before loading options ROMs. (This feature is sometimes needed for hard disks... prompt (enable/disable). Computer Setup (F10) Utility Guide www.hp.com 15 Every HP computer has a unique identifier (serial number, date/time of manufacture, etc.). so ...
Getting Started (3rd Edition)
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Contents Getting Started Configuring the Software 1 Configuring the Operating System 1 Accessibility 2 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 4 Protecting the Software 4 Restoring the Software 4 Turning Off the Computer 5 Finding More Information 5 Using the Documentation CD 7 Before You Call for Technical Support 8 Helpful Hints 10 Basic Troubleshooting 11 Solving General Problems 11 Solving Hardware Installation Problems 17 POST Diagnostic Front Panel LEDs and Audible Codes 21 Getting Started www.hp.com iii
Contents Getting Started Configuring the Software 1 Configuring the Operating System 1 Accessibility 2 Installing or Upgrading Device Drivers 2 Customizing the Monitor Display 4 Protecting the Software 4 Restoring the Software 4 Turning Off the Computer 5 Finding More Information 5 Using the Documentation CD 7 Before You Call for Technical Support 8 Helpful Hints 10 Basic Troubleshooting 11 Solving General Problems 11 Solving Hardware Installation Problems 17 POST Diagnostic Front Panel LEDs and Audible Codes 21 Getting Started www.hp.com iii
Getting Started (3rd Edition)
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... industry-leading Assistive Technology products to locate the I386 folder. This action points the operating system to anyone. to the appropriate drivers. 2 www.hp.com Getting Started Getting Started Ä CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Additional ...
... industry-leading Assistive Technology products to locate the I386 folder. This action points the operating system to anyone. to the appropriate drivers. 2 www.hp.com Getting Started Getting Started Ä CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Additional ...
Getting Started (3rd Edition)
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... press Enter. Obtain the latest support software, including support software for Point of Service, you may need to the drive (see the CDs that came with the system). Getting Started www.hp.com 3 Go to www.hp.com, click Driver Downloads, make sure Download drivers and software is selected, enter the product name/number, and press...
... press Enter. Obtain the latest support software, including support software for Point of Service, you may need to the drive (see the CDs that came with the system). Getting Started www.hp.com 3 Go to www.hp.com, click Driver Downloads, make sure Download drivers and software is selected, enter the product name/number, and press...
Getting Started (3rd Edition)
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... and the monitor serial number before calling. ■ Spend time troubleshooting the problem with self-solve diagnostics. Getting Started www.hp.com 9 Getting Started Ä CAUTION: Running the Restore Plus! If you need to your computer when you with the service.... ✎ For sales information and warranty upgrades (HP Care Pack), call for the latest online support information, software and drivers, proactive notification, and worldwide community of your system. ■ Remove any hardware that was recently added to contact HP support, use HP Instant Support Profession Edition...
... and the monitor serial number before calling. ■ Spend time troubleshooting the problem with self-solve diagnostics. Getting Started www.hp.com 9 Getting Started Ä CAUTION: Running the Restore Plus! If you need to your computer when you with the service.... ✎ For sales information and warranty upgrades (HP Care Pack), call for the latest online support information, software and drivers, proactive notification, and worldwide community of your system. ■ Remove any hardware that was recently added to contact HP support, use HP Instant Support Profession Edition...
Getting Started (3rd Edition)
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... board or other than the factory-installed operating system, check to be able to the system board. For example, if you have connected a printer, you need to install a printer driver. ■ Remove all the needed device drivers have installed an operating system other option. Getting Started www.hp.com 11 Basic Troubleshooting This section concentrates on...
... board or other than the factory-installed operating system, check to be able to the system board. For example, if you have connected a printer, you need to install a printer driver. ■ Remove all the needed device drivers have installed an operating system other option. Getting Started www.hp.com 11 Basic Troubleshooting This section concentrates on...
Getting Started (3rd Edition)
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...key may need to be used to update the RTC date and time). Establish a network connection, or use the arrow keys. 12 www.hp.com Getting Started Cursor will not respond to disable the network controller. *You must be on installing a new battery, or contact an ... Ä CAUTION: When attempting to access the Device Manager. RTC (real-time clock) battery may be logged in standby mode. Network driver is loaded and no network connection is incorrect. Getting Started Solving General Problems Problem Cause Solution Computer appears locked up and will lose your data...
...key may need to be used to update the RTC date and time). Establish a network connection, or use the arrow keys. 12 www.hp.com Getting Started Cursor will not respond to disable the network controller. *You must be on installing a new battery, or contact an ... Ä CAUTION: When attempting to access the Device Manager. RTC (real-time clock) battery may be logged in standby mode. Network driver is loaded and no network connection is incorrect. Getting Started Solving General Problems Problem Cause Solution Computer appears locked up and will lose your data...
Troubleshooting Guide (2nd Edition)
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... Problems" for that model printer. ■ Remove all the needed device drivers have been installed. The AGP slot in this computer only supports the HP USB+Power card. Ä CAUTION: When the computer is supported on the system. ■ If the system has multiple video sources (embedded or PCI adapter) installed (embedded video on...
... Problems" for that model printer. ■ Remove all the needed device drivers have been installed. The AGP slot in this computer only supports the HP USB+Power card. Ä CAUTION: When the computer is supported on the system. ■ If the system has multiple video sources (embedded or PCI adapter) installed (embedded video on...
Troubleshooting Guide (2nd Edition)
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...resolve it yourself or if you want to resume from standby mode, do not hold the power button for more than four seconds. Network driver is loaded and no network connection is incorrect. Press and hold down and you will not respond to update the RTC date and time...when the power button is in this section. Computer will lose your data. Establish a network connection, or use the arrow keys. Troubleshooting Guide www.hp.com 2-5 Cursor will not turn off . Press the Num Lock key. Troubleshooting Without Diagnostics Solving General Problems You may be on. RTC (real-...
...resolve it yourself or if you want to resume from standby mode, do not hold the power button for more than four seconds. Network driver is loaded and no network connection is incorrect. Press and hold down and you will not respond to update the RTC date and time...when the power button is in this section. Computer will lose your data. Establish a network connection, or use the arrow keys. Troubleshooting Guide www.hp.com 2-5 Cursor will not turn off . Press the Num Lock key. Troubleshooting Without Diagnostics Solving General Problems You may be on. RTC (real-...
Troubleshooting Guide (2nd Edition)
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Drive not found (identified). Cable could be loose. The system may have automatically recognized a newly installed device. Solution Use a utility to check for hard drive problems. Troubleshooting Guide www.hp.com 2-15 If this is disabled in Advanced > Power-On Options. Run Computer Setup and ...Problem Cause Hard drive error occurs. Drive responds slowly immediately after power-up. If it is not listed, the probable cause is a driver problem. Run Computer Setup and increase the POST Delay in Computer Setup. Select File > Properties > Tools. If it is listed, ...
Drive not found (identified). Cable could be loose. The system may have automatically recognized a newly installed device. Solution Use a utility to check for hard drive problems. Troubleshooting Guide www.hp.com 2-15 If this is disabled in Advanced > Power-On Options. Run Computer Setup and ...Problem Cause Hard drive error occurs. Drive responds slowly immediately after power-up. If it is not listed, the probable cause is a driver problem. Run Computer Setup and increase the POST Delay in Computer Setup. Select File > Properties > Tools. If it is listed, ...
Troubleshooting Guide (2nd Edition)
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...not function properly when used with energy saver features. Monitor needs to be too close proximity, be loaded. Install the video drivers included in close to the computer. 2. Fluorescent lights or fans may not be sure the monitors are not properly connected. ...Cables are not interfering with the monitor for instructions. 2-20 www.hp.com Troubleshooting Guide Dim characters. The picture is not capable of displaying requested resolution. Change requested resolution. 1. In a two-monitor system or if another monitor is being used with energy saver features enabled...
...not function properly when used with energy saver features. Monitor needs to be too close proximity, be loaded. Install the video drivers included in close to the computer. 2. Fluorescent lights or fans may not be sure the monitors are not properly connected. ...Cables are not interfering with the monitor for instructions. 2-20 www.hp.com Troubleshooting Guide Dim characters. The picture is not capable of displaying requested resolution. Change requested resolution. 1. In a two-monitor system or if another monitor is being used with energy saver features enabled...
Troubleshooting Guide (2nd Edition)
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...not turn it off for the application. Check the paper tray and refill it if it is not installed. Troubleshooting Guide www.hp.com 2-23 Printer prints garbled information. Solution Turn the printer on and online. Printer may be out of the printer being ...DOS command: DIR C:\ > [printer port] where [printer port] is the address of paper. If the printer works, reload the printer driver. The cables may not be connected properly. Troubleshooting Without Diagnostics Solving Printer Problems If you may not have failed. Printer is empty. Printer is...
...not turn it off for the application. Check the paper tray and refill it if it is not installed. Troubleshooting Guide www.hp.com 2-23 Printer prints garbled information. Solution Turn the printer on and online. Printer may be out of the printer being ...DOS command: DIR C:\ > [printer port] where [printer port] is the address of paper. If the printer works, reload the printer driver. The cables may not be connected properly. Troubleshooting Without Diagnostics Solving Printer Problems If you may not have failed. Printer is empty. Printer is...
Troubleshooting Guide (2nd Edition)
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...the Network & Internet Communications Guide on the Documentation CD. Disable auto-sensing capabilities and force the system into the correct operating mode. Network driver does not detect network controller. See the Desktop Management Guide on the Documentation CD. Solving Network ...Computer Setup and enable network controller. Troubleshooting Guide www.hp.com 2-29 Troubleshooting Without Diagnostics Solving Network Problems Some common causes and solutions for the correct driver or obtain the latest driver from the manufacturer's Web site. Solution Use the ...
...the Network & Internet Communications Guide on the Documentation CD. Disable auto-sensing capabilities and force the system into the correct operating mode. Network driver does not detect network controller. See the Desktop Management Guide on the Documentation CD. Solving Network ...Computer Setup and enable network controller. Troubleshooting Guide www.hp.com 2-29 Troubleshooting Without Diagnostics Solving Network Problems Some common causes and solutions for the correct driver or obtain the latest driver from the manufacturer's Web site. Solution Use the ...
Troubleshooting Guide (2nd Edition)
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...controller requires drivers. Ensure that the drivers were not accidentally deleted when the drivers for the board. Make sure the network drivers are operating correctly. Under the Computer Setup Advanced menu, change the resource settings for a new expansion board were installed. 2-30 www.hp.com Troubleshooting ... the cable is shared with the network. Verify that the cable is attached to the network connector and that the driver parameters match the configuration of the cable. The cable is attached to the computer. Diagnostics passes, but the computer ...
...controller requires drivers. Ensure that the drivers were not accidentally deleted when the drivers for the board. Make sure the network drivers are operating correctly. Under the Computer Setup Advanced menu, change the resource settings for a new expansion board were installed. 2-30 www.hp.com Troubleshooting ... the cable is shared with the network. Verify that the cable is attached to the network connector and that the driver parameters match the configuration of the cable. The cable is attached to the computer. Diagnostics passes, but the computer ...
Troubleshooting Guide (2nd Edition)
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...attached to the network connector and that the other end of the cable is not configured properly. Troubleshooting Guide www.hp.com 2-31 New network card will not boot. Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Network ...controller stopped working when an expansion board was added to the correct device. System setup utility reports unprogrammed EEPROM. Contact an authorized service provider. The files containing the network drivers are corrupted. CD. Install a working without apparent cause. Solution Under the Computer...
...attached to the network connector and that the other end of the cable is not configured properly. Troubleshooting Guide www.hp.com 2-31 New network card will not boot. Troubleshooting Without Diagnostics Solving Network Problems (Continued) Problem Cause Network ...controller stopped working when an expansion board was added to the correct device. System setup utility reports unprogrammed EEPROM. Contact an authorized service provider. The files containing the network drivers are corrupted. CD. Install a working without apparent cause. Solution Under the Computer...
Troubleshooting Guide (2nd Edition)
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... or DVD boot is not loaded. CD-ROM or DVD devices are not detected or driver is not enabled through the Computer Setup utility. Movie may be regionalized for this topic. 2-34 www.hp.com Troubleshooting Guide Solution Run the Computer Setup utility and enable booting to let the DVD...and solutions listed in the following table or to the documentation that came with the DVD drive. Solving CD-ROM and DVD Problems Problem Cause System will not play in drive. CD-ROM or DVD-ROM drive cannot read the other solutions listed for a different country. Drive is not ...
... or DVD boot is not loaded. CD-ROM or DVD devices are not detected or driver is not enabled through the Computer Setup utility. Movie may be regionalized for this topic. 2-34 www.hp.com Troubleshooting Guide Solution Run the Computer Setup utility and enable booting to let the DVD...and solutions listed in the following table or to the documentation that came with the DVD drive. Solving CD-ROM and DVD Problems Problem Cause System will not play in drive. CD-ROM or DVD-ROM drive cannot read the other solutions listed for a different country. Drive is not ...
Troubleshooting Guide (2nd Edition)
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..., available from the CD or DVD drive. Make sure your recording software is difficult or impossible. Troubleshooting Guide www.hp.com 2-35 Restart the computer and let Windows detect the CD or DVD driver. Try using the correct media for the drive. 3. Windows does not detect the CD-ROM or DVD-ROM...
..., available from the CD or DVD drive. Make sure your recording software is difficult or impossible. Troubleshooting Guide www.hp.com 2-35 Restart the computer and let Windows detect the CD or DVD driver. Try using the correct media for the drive. 3. Windows does not detect the CD-ROM or DVD-ROM...
Troubleshooting Guide (2nd Edition)
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...Observe the beeps and LED lights on the Documentation CD for details. If possible, save all data, close all the needed device drivers have been installed. ■ If you encounter software problems, see the applicable solutions listed in the following : ■ The application... Solving Software Problems Most software problems occur as a result of the following table. System files may be damaged. Verify that all programs, and restart the computer. Troubleshooting Guide www.hp.com 2-37 See the Restore Kit or the Worldwide Limited Warranty for more information....
...Observe the beeps and LED lights on the Documentation CD for details. If possible, save all data, close all the needed device drivers have been installed. ■ If you encounter software problems, see the applicable solutions listed in the following : ■ The application... Solving Software Problems Most software problems occur as a result of the following table. System files may be damaged. Verify that all programs, and restart the computer. Troubleshooting Guide www.hp.com 2-37 See the Restore Kit or the Worldwide Limited Warranty for more information....
Desktop Management Guide (2nd Edition)
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...system software on desktops, workstations, and notebooks: ■ HP System Software Manager ■ HP Client Manager ■ HP Client Management Solutions using Altiris ■ HP Local Recovery ■ Dantz Backup and Recovery ■ HP Proactive Change Notification ■ HP Subscriber's Choice HP System Software Manager HP System .... Since SSM only allows distribution of drivers and BIOS installed on each networked client system and compares this inventory against system software SoftPaqs that automates remote deployment of device drivers and BIOS updates for managing and updating...
...system software on desktops, workstations, and notebooks: ■ HP System Software Manager ■ HP Client Manager ■ HP Client Management Solutions using Altiris ■ HP Local Recovery ■ Dantz Backup and Recovery ■ HP Proactive Change Notification ■ HP Subscriber's Choice HP System Software Manager HP System .... Since SSM only allows distribution of drivers and BIOS installed on each networked client system and compares this inventory against system software SoftPaqs that automates remote deployment of device drivers and BIOS updates for managing and updating...
Desktop Management Guide (2nd Edition)
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... database, you get complete and consistent inventory reports as well as system health and security information. You use a single, consistent console interface for scheduling and tracking progress of HP client systems. Use HP Client Manager to: ■ Get valuable hardware information such as ... as CPU, memory, video, and security settings ■ Monitor system health to fix problems before they occur ■ Automatically collect and remotely distribute SoftPaqs that will update the hardware's BIOS, drivers, and security settings ■ Remotely configure BIOS and security settings ...
... database, you get complete and consistent inventory reports as well as system health and security information. You use a single, consistent console interface for scheduling and tracking progress of HP client systems. Use HP Client Manager to: ■ Get valuable hardware information such as ... as CPU, memory, video, and security settings ■ Monitor system health to fix problems before they occur ■ Automatically collect and remotely distribute SoftPaqs that will update the hardware's BIOS, drivers, and security settings ■ Remotely configure BIOS and security settings ...