User's Manual
Page 7
...Your Camera without Installing the HP Image Zone Software 77 Transferring Images to a Computer without HP Image Zone Software 77 Connecting Your Camera as a Digital Camera 77 Using a Memory Card Reader 78 Configuring the Camera as a Disk Drive. . 81 Problems and Solutions 83 Error Messages... on the Camera 95 Error Messages on the Computer 104 Getting Assistance 106 HP Accessibility Website 106 HP Photosmart Website 106 Support Process 106 Phone Support 107 Phone Support Numbers 109 ...
...Your Camera without Installing the HP Image Zone Software 77 Transferring Images to a Computer without HP Image Zone Software 77 Connecting Your Camera as a Digital Camera 77 Using a Memory Card Reader 78 Configuring the Camera as a Disk Drive. . 81 Problems and Solutions 83 Error Messages... on the Camera 95 Error Messages on the Computer 104 Getting Assistance 106 HP Accessibility Website 106 HP Photosmart Website 106 Support Process 106 Phone Support 107 Phone Support Numbers 109 ...
User's Manual
Page 64
... manufacturer. See your printer's manual for specific instructions. 64 HP Photosmart E217 User's Manual See your printer has a memory card slot, remove the optional memory card from the camera and insert it into the printer's memory card slot to a non-HP printer and encounter problems with printing, contact your printer can print video clips, you...
... manufacturer. See your printer's manual for specific instructions. 64 HP Photosmart E217 User's Manual See your printer has a memory card slot, remove the optional memory card from the camera and insert it into the printer's memory card slot to a non-HP printer and encounter problems with printing, contact your printer can print video clips, you...
User's Manual
Page 73
...following topics: • Resetting the camera (page 74) • HP Image Zone software, including system requirements and HP Image Zone Express (page 75) • Using the camera without installing the HP Image Zone software (page 77) • Possible problems, causes, and solutions (page 83) • Error messages on... (page 95) • Error messages on the computer (page 104) • Getting assistance from HP, including web and phone support (page 106) NOTE: For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the...
...following topics: • Resetting the camera (page 74) • HP Image Zone software, including system requirements and HP Image Zone Express (page 75) • Using the camera without installing the HP Image Zone software (page 77) • Possible problems, causes, and solutions (page 83) • Error messages on... (page 95) • Error messages on the computer (page 104) • Getting assistance from HP, including web and phone support (page 106) NOTE: For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the...
User's Manual
Page 74
... an optional memory card, turn off the camera. 2. If you have one. 74 HP Photosmart E217 User's Manual Turn off the camera and reinsert the card if you press any buttons, try resetting the camera as a possible cause of the problem.) 3. Resetting the Camera If your camera does not respond when you have an...
... an optional memory card, turn off the camera. 2. If you have one. 74 HP Photosmart E217 User's Manual Turn off the camera and reinsert the card if you press any buttons, try resetting the camera as a possible cause of the problem.) 3. Resetting the Camera If your camera does not respond when you have an...
User's Manual
Page 83
... Lithium AA or rechargeable NiMH AA batteries. The batteries • The charge in the batteries are functioning could be low or completely incorrectly, are drained. Problems and Solutions Problem The camera does not turn on.
... Lithium AA or rechargeable NiMH AA batteries. The batteries • The charge in the batteries are functioning could be low or completely incorrectly, are drained. Problems and Solutions Problem The camera does not turn on.
User's Manual
Page 84
...the camera (see page 74). 84 HP Photosmart E217 User's Manual Press the Live View/Playback button to re-activate the Image Display. Reset the camera (see stopped page 74). If you can turn on but the Image Display is corrupted. Problem Possible Cause Solution The camera does ... of inactivity. The Power/ Memory light is probably corrupted. Reset the camera (see page 129). The camera may have experienced a transient problem. Ensure that the memory card is on (continued). If the camera still does not turn on but the camera seems stuck and won't...
...the camera (see page 74). 84 HP Photosmart E217 User's Manual Press the Live View/Playback button to re-activate the Image Display. Reset the camera (see stopped page 74). If you can turn on but the Image Display is corrupted. Problem Possible Cause Solution The camera does ... of inactivity. The Power/ Memory light is probably corrupted. Reset the camera (see page 129). The camera may have experienced a transient problem. Ensure that the memory card is on (continued). If the camera still does not turn on but the camera seems stuck and won't...
User's Manual
Page 85
... new or have not been charged recently must be recharged to replace or recharge the batteries frequently. The NiMH batteries you are installed in a camera. Problem Possible Cause Solution I press a button. The camera does not respond when I have to reach full capacity (see page 117). See Extending Battery Life on page...
... new or have not been charged recently must be recharged to replace or recharge the batteries frequently. The NiMH batteries you are installed in a camera. Problem Possible Cause Solution I press a button. The camera does not respond when I have to reach full capacity (see page 117). See Extending Battery Life on page...
User's Manual
Page 86
... camera taking a long exposure. • Use the flash. • If using flash is connected to keep the camera steady during the long exposure time. 86 HP Photosmart E217 User's Manual The optional memory card is not a supported card or is probably corrupted. Most of the camera buttons do not respond when the camera.../Memory light turns solid green, indicating the camera has completed processing the previously taken image. The camera has Reset the camera (see page 129). operating. Problem Possible Cause Solution The camera does not respond when I press a button (continued).
... camera taking a long exposure. • Use the flash. • If using flash is connected to keep the camera steady during the long exposure time. 86 HP Photosmart E217 User's Manual The optional memory card is not a supported card or is probably corrupted. Most of the camera buttons do not respond when the camera.../Memory light turns solid green, indicating the camera has completed processing the previously taken image. The camera has Reset the camera (see page 129). operating. Problem Possible Cause Solution The camera does not respond when I press a button (continued).
User's Manual
Page 87
... is locked. With the camera turned off, remove the memory card and switch the locking tab on the card to take a picture with a new one. Problem Possible Cause Solution A long delay occurs between pressing the Shutter button and the camera taking another picture. Press the Shutter button all the way down...
... is locked. With the camera turned off, remove the memory card and switch the locking tab on the card to take a picture with a new one. Problem Possible Cause Solution A long delay occurs between pressing the Shutter button and the camera taking another picture. Press the Shutter button all the way down...
User's Manual
Page 88
...subject was close to the camera, so the camera should have been set to hold the camera steady for more than 1/60 of a second. Problem My image is difficult to hold the camera steady, improve lighting conditions, or set the flash to Auto Flash (see page 34). The subject ...try taking the picture again (see page 32). • Hold the camera with two hands as you press the Shutter button or use a tripod. 88 HP Photosmart E217 User's Manual Set the camera to Flash Off . • In dim light, the camera requires a longer exposure, and it is blurry. Possible Cause Solution...
...subject was close to the camera, so the camera should have been set to hold the camera steady for more than 1/60 of a second. Problem My image is difficult to hold the camera steady, improve lighting conditions, or set the flash to Auto Flash (see page 34). The subject ...try taking the picture again (see page 32). • Hold the camera with two hands as you press the Shutter button or use a tripod. 88 HP Photosmart E217 User's Manual Set the camera to Flash Off . • In dim light, the camera requires a longer exposure, and it is blurry. Possible Cause Solution...
User's Manual
Page 89
... directly toward a bright light or reflective surface on a dark background. Set the Display Brightness in the Setup Menu to Low or Medium (see page 44). Problem My image is too bright. The scene had many dark objects, such as a black object on a sunny day. • Decrease EV Compensation (see page 44...
... directly toward a bright light or reflective surface on a dark background. Set the Display Brightness in the Setup Menu to Low or Medium (see page 44). Problem My image is too bright. The scene had many dark objects, such as a black object on a sunny day. • Decrease EV Compensation (see page 44...
User's Manual
Page 90
... a picture. 90 HP Photosmart E217 User's Manual This is within the flash working distance (see page 44). The scene had many lightcolored objects, such as a white object on , but the subject was not enough light. • Wait for natural lighting conditions to brighten the subject. There was too far away. Problem My image is...
... a picture. 90 HP Photosmart E217 User's Manual This is within the flash working distance (see page 44). The scene had many lightcolored objects, such as a white object on , but the subject was not enough light. • Wait for natural lighting conditions to brighten the subject. There was too far away. Problem My image is...
User's Manual
Page 91
... was not enough light. • Wait for a long time or stored in very hot locations. Use a higher Image Quality setting, such as the camera cools. Problem My image is grainy. My image is too dark (continued). Use a lower ISO Speed setting (see page 66). For best image quality, avoid storing the...
... was not enough light. • Wait for a long time or stored in very hot locations. Use a higher Image Quality setting, such as the camera cools. Problem My image is grainy. My image is too dark (continued). Use a lower ISO Speed setting (see page 66). For best image quality, avoid storing the...
User's Manual
Page 92
...Menu (see page 68). Transfer the images from the camera to the memory card (see page 61), then view or modify them using the HP Image Zone software. The batteries were drained or were removed from the internal memory to your computer (see page 71) or remove the memory ... Reset the date and time by using the Date & Time option in internal memory are not visible. Problem Possible Cause Solution Images are grayed out in the Setup Menu (see page 68). 92 HP Photosmart E217 User's Manual Reset the date and time by using the Date & Time option in the Playback Menu....
...Menu (see page 68). Transfer the images from the camera to the memory card (see page 61), then view or modify them using the HP Image Zone software. The batteries were drained or were removed from the internal memory to your computer (see page 71) or remove the memory ... Reset the date and time by using the Date & Time option in internal memory are not visible. Problem Possible Cause Solution Images are grayed out in the Setup Menu (see page 68). 92 HP Photosmart E217 User's Manual Reset the date and time by using the Date & Time option in the Playback Menu....
User's Manual
Page 93
...page 77. Wait until the Power/Memory light turns solid green, indicating that is not installed on the card can affect processing times. Problem Possible Cause Solution The camera responds very sluggishly when trying to my computer. I cannot transfer images from the camera to review images. The... HP Image Zone software is installed or too many images on the computer. The computer is unable to act as a Disk Drive (see Using...
...page 77. Wait until the Power/Memory light turns solid green, indicating that is not installed on the card can affect processing times. Problem Possible Cause Solution The camera responds very sluggishly when trying to my computer. I cannot transfer images from the camera to review images. The... HP Image Zone software is installed or too many images on the computer. The computer is unable to act as a Disk Drive (see Using...
User's Manual
Page 94
...problem does not have interrupted the transfer. installing or enough RAM to • Refer to my computer. Then, restart the image transfer process (see page 75). I receive an error message while transferring images from the computer, and reset the camera (see page 74). Zone software. 94 HP Photosmart E217... User's Manual Close the HP Jmage Zone Transfer software, disconnect the camera from the camera to the HP Customer using the install the Support website: HP Image software. A power surge or electrostatic ...
...problem does not have interrupted the transfer. installing or enough RAM to • Refer to my computer. Then, restart the image transfer process (see page 75). I receive an error message while transferring images from the computer, and reset the camera (see page 74). Zone software. 94 HP Photosmart E217... User's Manual Close the HP Jmage Zone Transfer software, disconnect the camera from the camera to the HP Customer using the install the Support website: HP Image software. A power surge or electrostatic ...
User's Manual
Page 100
... be taken with was • The image may have experienced a transient problem. Or connect the camera to a PictBridge-certified printer. Unsupported printer Possible Cause Solution The image was corrupted the HP Image Zone when the camera software. Make sure that it is shutting down... • Do not remove the improperly. If the problem persists, note the error code and then call HP Support (see page 74). Connect the camera to a computer and print from there instead. 100 HP Photosmart E217 User's Manual Unknown USB device. Transfer the another camera image...
... be taken with was • The image may have experienced a transient problem. Or connect the camera to a PictBridge-certified printer. Unsupported printer Possible Cause Solution The image was corrupted the HP Image Zone when the camera software. Make sure that it is shutting down... • Do not remove the improperly. If the problem persists, note the error code and then call HP Support (see page 74). Connect the camera to a computer and print from there instead. 100 HP Photosmart E217 User's Manual Unknown USB device. Transfer the another camera image...
User's Manual
Page 102
... are trying to print a picture larger than the paper size, you are trying to make borderless prints. Close the top cover of high quality. 102 HP Photosmart E217 User's Manual or Incorrect or missing print head. Install a supported printer cartridge, turn the printer off , then turn it back on plain paper, or your... type and size is running low on . Low ink. Install a new printer cartridge, turn the printer off , then turn it back on ink. There is a problem with the printer's ink. Incorrect or missing print cartridge. open .
... are trying to print a picture larger than the paper size, you are trying to make borderless prints. Close the top cover of high quality. 102 HP Photosmart E217 User's Manual or Incorrect or missing print head. Install a supported printer cartridge, turn the printer off , then turn it back on plain paper, or your... type and size is running low on . Low ink. Install a new printer cartridge, turn the printer off , then turn it back on ink. There is a problem with the printer's ink. Incorrect or missing print cartridge. open .
User's Manual
Page 103
... the printer. The printer is not Realign the paper in the loaded correctly in the paper tray. Printer error. Message Possible Cause Solution Printer is a problem with the printer. There is out of ink. Printer has a paper jam.
... the printer. The printer is not Realign the paper in the loaded correctly in the paper tray. Printer error. Message Possible Cause Solution Printer is a problem with the printer. There is out of ink. Printer has a paper jam.
User's Manual
Page 106
...Problems and Solutions on using your camera more effectively and creatively • HP digital camera driver updates and software • Register your digital camera. Review the troubleshooting section of the support process, and support phone numbers. Access the HP Customer Support website for product help by visiting www.hp.com/hpinfo/community/accessibility/prodserv. HP Photosmart... Process The HP support process works most effectively if you can get help , drivers, and software updates at www.hp.com/support. 106 HP Photosmart E217 User's Manual HP Accessibility Website ...
...Problems and Solutions on using your camera more effectively and creatively • HP digital camera driver updates and software • Register your digital camera. Review the troubleshooting section of the support process, and support phone numbers. Access the HP Customer Support website for product help by visiting www.hp.com/hpinfo/community/accessibility/prodserv. HP Photosmart... Process The HP support process works most effectively if you can get help , drivers, and software updates at www.hp.com/support. 106 HP Photosmart E217 User's Manual HP Accessibility Website ...