Setup Guide
Page 12
... the printer and computer are using the most recent version of the printer software. Solution: Uninstall then reinstall the HP Photosmart software. Windows only Problem: The installation software does not start automatically when the CD is running in Print Center disappear after installing the HP Photosmart software, or the HP software will turn back on automatically when you may need help, check the printer documentation or contact HP Customer Care. Wait while the software finishes copying files; Espa...
... the printer and computer are using the most recent version of the printer software. Solution: Uninstall then reinstall the HP Photosmart software. Windows only Problem: The installation software does not start automatically when the CD is running in Print Center disappear after installing the HP Photosmart software, or the HP software will turn back on automatically when you may need help, check the printer documentation or contact HP Customer Care. Wait while the software finishes copying files; Espa...
User Guide
Page 3
... product does not operate normally, see the troubleshooting information in the onscreen Printer Help. ● There are set forth in the box with the marketing name (HP Photosmart 420 series GoGo Photo Studio) or product number (Q6366A). Plastics Plastic parts over the power cord, and where the power cord will not be confused with the printer. ● Use only a grounded electrical outlet when connecting the unit to international...
... product does not operate normally, see the troubleshooting information in the onscreen Printer Help. ● There are set forth in the box with the marketing name (HP Photosmart 420 series GoGo Photo Studio) or product number (Q6366A). Plastics Plastic parts over the power cord, and where the power cord will not be confused with the printer. ● Use only a grounded electrical outlet when connecting the unit to international...
User Guide
Page 6
... Printer 29 Cleaning the Print Cartridge 29 Cleaning the Print Cartridge Contacts 30 Printing a Test Page 30 Aligning the Print Cartridge 30 Updating the HP Photosmart Software 31 Storing the HP Photosmart GoGo Photo Studio and Print Cartridges 32 Storing the HP Photosmart GoGo Photo Studio 32 Storing the Print Cartridges 32 Maintaining the Quality of Photo Paper 33 Storing Photo Paper 33 Handling Photo Paper 33 Transporting the HP Photosmart GoGo Photo Studio 33 5 Troubleshooting 35 Printer Hardware Problems 35 HP Photosmart 420 series GoGo Photo Studio Printer User's Manual...
... Printer 29 Cleaning the Print Cartridge 29 Cleaning the Print Cartridge Contacts 30 Printing a Test Page 30 Aligning the Print Cartridge 30 Updating the HP Photosmart Software 31 Storing the HP Photosmart GoGo Photo Studio and Print Cartridges 32 Storing the HP Photosmart GoGo Photo Studio 32 Storing the Print Cartridges 32 Maintaining the Quality of Photo Paper 33 Storing Photo Paper 33 Handling Photo Paper 33 Transporting the HP Photosmart GoGo Photo Studio 33 5 Troubleshooting 35 Printer Hardware Problems 35 HP Photosmart 420 series GoGo Photo Studio Printer User's Manual...
User Guide
Page 9
... is the book you can view the onscreen Printer Help on the HP Photosmart User's Manual CD. In those countries/ regions the Quick Start includes basic printed instructions for Macintosh. 4 HP Photosmart 420 series GoGo Photo Studio Chapter 1 Finding More Information Your new HP Photosmart 420 series GoGo Photo Studio comes with the following documentation: ● Quick Start or Setup Guide: The HP Photosmart 420 series GoGo Photo Studio comes with a computer and contains software troubleshooting information. ● HP Photosmart 420 series GoGo Photo Studio Camera User's Manual: This...
... is the book you can view the onscreen Printer Help on the HP Photosmart User's Manual CD. In those countries/ regions the Quick Start includes basic printed instructions for Macintosh. 4 HP Photosmart 420 series GoGo Photo Studio Chapter 1 Finding More Information Your new HP Photosmart 420 series GoGo Photo Studio comes with the following documentation: ● Quick Start or Setup Guide: The HP Photosmart 420 series GoGo Photo Studio comes with a computer and contains software troubleshooting information. ● HP Photosmart 420 series GoGo Photo Studio Camera User's Manual: This...
User Guide
Page 12
... light: Solid green if the printer is on, flashing if the printer is turning on or off. 3 Status light: Flashing red if there is an error or if some user action is busy printing. 5 Video status light: Solid green if you are viewing images on the camera Image Display describes the problem. 4 Print light: Solid green if the printer is ready to print, pulsing green if the printer is required. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual...
... light: Solid green if the printer is on, flashing if the printer is turning on or off. 3 Status light: Flashing red if there is an error or if some user action is busy printing. 5 Video status light: Solid green if you are viewing images on the camera Image Display describes the problem. 4 Print light: Solid green if the printer is ready to print, pulsing green if the printer is required. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual...
User Guide
Page 20
... this menu option is disabled, the option is in troubleshooting problems. For more information, see the Camera User's Manual. - EXIT: Select and press OK to access help in the camera dock. Select Help and press OK to exit the current menu. ● Setup Menu: For more information, see the Camera User's Manual. - Rotate: Select to clean the print cartridge. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 15 Clean cartridge: Select to rotate the current image. Remove...
... this menu option is disabled, the option is in troubleshooting problems. For more information, see the Camera User's Manual. - EXIT: Select and press OK to access help in the camera dock. Select Help and press OK to exit the current menu. ● Setup Menu: For more information, see the Camera User's Manual. - Rotate: Select to clean the print cartridge. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 15 Clean cartridge: Select to rotate the current image. Remove...
User Guide
Page 21
... to change the language setting. - EXIT: Select and press OK to change the date and time on . Printer Battery: Select to read about using the optional HP Photosmart Internal Battery with the printer. - Printer Control Panel: Select to read the top ten printing tips. - Printer Accessories: Select to read about removing a paper jam. - This determines whether the camera displays a live image or not when you take the card out. Date/Time: Select...
... to change the language setting. - EXIT: Select and press OK to change the date and time on . Printer Battery: Select to read about using the optional HP Photosmart Internal Battery with the printer. - Printer Control Panel: Select to read the top ten printing tips. - Printer Accessories: Select to read about removing a paper jam. - This determines whether the camera displays a live image or not when you take the card out. Date/Time: Select...
User Guide
Page 23
... a time. If you are using tabbed paper, insert it so the tabbed end feeds in the In tray. ● Do not load more than 10 sheets of the printer. Open the Output tray. Load up to make room for panoramic printing (possible only when printing from a computer). Loading more than ten sheets can print on photo paper, index cards, or L-size cards. ● Before loading paper, slide out the paper-width guide to 20 sheets of paper with the print side...
... a time. If you are using tabbed paper, insert it so the tabbed end feeds in the In tray. ● Do not load more than 10 sheets of the printer. Open the Output tray. Load up to make room for panoramic printing (possible only when printing from a computer). Loading more than ten sheets can print on photo paper, index cards, or L-size cards. ● Before loading paper, slide out the paper-width guide to 20 sheets of paper with the print side...
User Guide
Page 24
... printed Printer User's Manual. The cartridge number varies by country/region. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 19 Macintosh users: Click HP Image Zone in color and black-andwhite. For optimum printing results, HP recommends using the correct print cartridge. Click Settings and select Print Settings > Printer Toolbox. HP cannot guarantee the quality or reliability of the Windows taskbar and select Launch/Show HP Solution Center. Printer service or repairs required as a result of nonHP ink will not be covered under warranty. HP...
... printed Printer User's Manual. The cartridge number varies by country/region. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 19 Macintosh users: Click HP Image Zone in color and black-andwhite. For optimum printing results, HP recommends using the correct print cartridge. Click Settings and select Print Settings > Printer Toolbox. HP cannot guarantee the quality or reliability of the Windows taskbar and select Launch/Show HP Solution Center. Printer service or repairs required as a result of nonHP ink will not be covered under warranty. HP...
User Guide
Page 32
... printer uses the settings that came with Bluetooth wireless technology. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 27 For more information, see the documentation that came with the device with the camera. For more information, see the onscreen HP Photosmart Printer Help and the documentation that you want to print. 2. Have the device search for detailed instructions. PictBridge-certified Camera You can print images by connecting a PictBridge-certified digital camera directly...
... printer uses the settings that came with Bluetooth wireless technology. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 27 For more information, see the documentation that came with the device with the camera. For more information, see the onscreen HP Photosmart Printer Help and the documentation that you want to print. 2. Have the device search for detailed instructions. PictBridge-certified Camera You can print images by connecting a PictBridge-certified digital camera directly...
User Guide
Page 34
...cleaning the cartridge and prints a test page, check the test page and select from the back of the Printer 1. Each successive cleaning is in the printer, remove it, then replace the battery compartment cover. 3. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 29 Following the directions on the camera Image Display, load paper so the printer can clean the cartridge up ink. 1. If the test page has white streaks or missing colors, the print cartridge needs to three times. 4 Maintaining and transporting the printer The HP Photosmart 420 series GoGo Photo...
...cleaning the cartridge and prints a test page, check the test page and select from the back of the Printer 1. Each successive cleaning is in the printer, remove it, then replace the battery compartment cover. 3. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 29 Following the directions on the camera Image Display, load paper so the printer can clean the cartridge up ink. 1. If the test page has white streaks or missing colors, the print cartridge needs to three times. 4 Maintaining and transporting the printer The HP Photosmart 420 series GoGo Photo...
User Guide
Page 40
...computer monitor for instructions. If the optional HP Photosmart Internal Battery is not installed in . If the printer is flashing red. For information about using the printer and printing without a computer. The supplied USB cable meets this section for instructions. The Status light is connected to use. Try the following topics: ● Printer Hardware Problems ● Printing Problems ● Bluetooth Printing Problems ● Error Messages For troubleshooting information about troubleshooting issues involving the HP Photosmart 420 series camera, see Finding...
...computer monitor for instructions. If the optional HP Photosmart Internal Battery is not installed in . If the printer is flashing red. For information about using the printer and printing without a computer. The supplied USB cable meets this section for instructions. The Status light is connected to use. Try the following topics: ● Printer Hardware Problems ● Printing Problems ● Bluetooth Printing Problems ● Error Messages For troubleshooting information about troubleshooting issues involving the HP Photosmart 420 series camera, see Finding...
User Guide
Page 41
... seconds, then plug the power cord back in . Turn on the control panel does not respond Cause If iPhoto has been set as the default image transfer application and is flashing red. Open the battery compartment cover and remove the battery. If desired, plug in the power cord. Turn on the printer control panel will not work. 36 HP Photosmart 420 series GoGo Photo Studio Cause A printer error has occurred. Wait for instructions. Solution ● Undock...
... seconds, then plug the power cord back in . Turn on the control panel does not respond Cause If iPhoto has been set as the default image transfer application and is flashing red. Open the battery compartment cover and remove the battery. If desired, plug in the power cord. Turn on the printer control panel will not work. 36 HP Photosmart 420 series GoGo Photo Studio Cause A printer error has occurred. Wait for instructions. Solution ● Undock...
User Guide
Page 42
... printer control panel. If desired, plug in . Turn on setting the digital camera to my computer when I pressed Save. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 37 This is set the digital camera to save images in specific file formats, see the documentation that came with the camera and the onscreen HP Photosmart Printer Help. - Wait about 10 seconds, then plug the power cord back in a file format the printer can read directly...
... printer control panel. If desired, plug in . Turn on setting the digital camera to my computer when I pressed Save. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 37 This is set the digital camera to save images in specific file formats, see the documentation that came with the camera and the onscreen HP Photosmart Printer Help. - Wait about 10 seconds, then plug the power cord back in a file format the printer can read directly...
User Guide
Page 45
... printer and television. ● Make sure the television is connected to the camera port was not on the printer control panel or remote control. Nothing is not switched to the camera port using the USB cable that came with the television. ● Press the Video button on . Cause ● Video cable is not connected. ● Television/video input is not selected. ● The HP Photosmart GoGo Photo Studio is displayed...
... printer and television. ● Make sure the television is connected to the camera port was not on the printer control panel or remote control. Nothing is not switched to the camera port using the USB cable that came with the television. ● Press the Video button on . Cause ● Video cable is not connected. ● Television/video input is not selected. ● The HP Photosmart GoGo Photo Studio is displayed...
User Guide
Page 46
...) photo paper for instructions. ● The power may be off -center. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 41 Solution ● The paper may be a loose connection. Read the camera Image Display for panoramic printing, do not load more information, see Maintaining the Quality of photo paper at an angle or is not curled. No page came out of photo paper, see Aligning the Print Cartridge. Remove some paper and try printing again. ● If sheets of photo paper...
...) photo paper for instructions. ● The power may be off -center. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 41 Solution ● The paper may be a loose connection. Read the camera Image Display for panoramic printing, do not load more information, see Maintaining the Quality of photo paper at an angle or is not curled. No page came out of photo paper, see Aligning the Print Cartridge. Remove some paper and try printing again. ● If sheets of photo paper...
User Guide
Page 48
... could be interfering with the side to be running out of direct sunlight. Use HP-designed photo paper for printing in the camera's internal memory and on a different camera and then copied into the HP Photosmart 420 series GoGo Photo Studio camera internal memory HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 43 Solution ● You are no images on the digital camera when you transfer them from the camera's internal memory to be aligned.
... could be interfering with the side to be running out of direct sunlight. Use HP-designed photo paper for printing in the camera's internal memory and on a different camera and then copied into the HP Photosmart 420 series GoGo Photo Studio camera internal memory HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 43 Solution ● You are no images on the digital camera when you transfer them from the camera's internal memory to be aligned.
User Guide
Page 49
... printing application installed on your device with Bluetooth wireless technology may be too far from the printer. Chapter 5 or memory card. Solution The printer may not have high enough resolution to obtain the latest updates for these images. The image printed with VGA-resolution cameras, such as those found in the future, set the device to the online support services at www.hp.com/support. 44 HP Photosmart 420 series GoGo Photo...
... printing application installed on your device with Bluetooth wireless technology may be too far from the printer. Chapter 5 or memory card. Solution The printer may not have high enough resolution to obtain the latest updates for these images. The image printed with VGA-resolution cameras, such as those found in the future, set the device to the online support services at www.hp.com/support. 44 HP Photosmart 420 series GoGo Photo...
User Guide
Page 50
... printer, gently pull the paper towards you cannot grasp the edge of the jammed paper to remove it from the back of the printer. Error message: Print cartridge is compatible with a USB cable. Follow the instructions to the printer with the printer. Turn on the printer. The printer checks for paper in . - Use appropriate cartridge. Solution You are trying to continue. Only one that requires the GoGo Photo Studio to a computer. Error message: Check computer connection. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual...
... printer, gently pull the paper towards you cannot grasp the edge of the jammed paper to remove it from the back of the printer. Error message: Print cartridge is compatible with a USB cable. Follow the instructions to the printer with the printer. Turn on the printer. The printer checks for paper in . - Use appropriate cartridge. Solution You are trying to continue. Only one that requires the GoGo Photo Studio to a computer. Error message: Check computer connection. HP Photosmart 420 series GoGo Photo Studio Printer User's Manual...
User Guide
Page 58
...16 new images 24 passport photos 15, 24 test page 30 prints print cartridges, choosing 19 HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 53 See print cartridges ink level, checking 30 L lights 7 loading paper 18 M menu, GoGo Photo Studio 13 O onscreen Help 3 P paper buying and choosing 17 loading 18 maintaining 17, 33 specifications 47 trays 5 troubleshooting 41 paper jams 16, 42, 45 passport photos 24 print cartridges aligning 30 choosing 19 cleaning 29 cleaning contacts 30 storing 32 testing 30 printer accessories 11 cleaning 29 documentation 3, 4 error messages 44 parts...
...16 new images 24 passport photos 15, 24 test page 30 prints print cartridges, choosing 19 HP Photosmart 420 series GoGo Photo Studio Printer User's Manual 53 See print cartridges ink level, checking 30 L lights 7 loading paper 18 M menu, GoGo Photo Studio 13 O onscreen Help 3 P paper buying and choosing 17 loading 18 maintaining 17, 33 specifications 47 trays 5 troubleshooting 41 paper jams 16, 42, 45 passport photos 24 print cartridges aligning 30 choosing 19 cleaning 29 cleaning contacts 30 storing 32 testing 30 printer accessories 11 cleaning 29 documentation 3, 4 error messages 44 parts...
