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... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
Maintenance and Service Guide
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Exploded View ...4-2 Figure 4-2. ASP Support Options...3-2 Table 3-2. Part Number Reference...4-12 Table 5-1. Recommended Screw Torque Values 2-2 Table 2-4. Removing Components...2-63 Table 3-1. Scope of notebook 1-15 Table 1-4. BIOS Setup Menus and Parameters 3-28 Table 4-1. Basic Troubleshooting Steps ...3-3 Figure 4-1. Exploded View ...4-3 Tables Table 1-1. Keyboard Status Lights...1-15 Table 1-5. POST Messages ...3-24 Table 3-6. Removing the ...
Exploded View ...4-2 Figure 4-2. ASP Support Options...3-2 Table 3-2. Part Number Reference...4-12 Table 5-1. Recommended Screw Torque Values 2-2 Table 2-4. Removing Components...2-63 Table 3-1. Scope of notebook 1-15 Table 1-4. BIOS Setup Menus and Parameters 3-28 Table 4-1. Basic Troubleshooting Steps ...3-3 Figure 4-1. Exploded View ...4-3 Tables Table 1-1. Keyboard Status Lights...1-15 Table 1-5. POST Messages ...3-24 Table 3-6. Removing the ...
Maintenance and Service Guide
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... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Bootup Processor Memory Power Display ...backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder,...
... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Bootup Processor Memory Power Display ...backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder,...
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... Replacing the Motherboard If present, insert the modem port cover into the modem port opening. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to the next step. 5. To do this. 2-56 Removal and Replacement Service Manual If you might have... to contact an HP support center to store the system data and display information in the section entitled "Removing the...
... Replacing the Motherboard If present, insert the modem port cover into the modem port opening. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to the next step. 5. To do this. 2-56 Removal and Replacement Service Manual If you might have... to contact an HP support center to store the system data and display information in the section entitled "Removing the...
Maintenance and Service Guide
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...2. Installation utilities and instructions for BIOS passwords-so record these directions exactly or you make an Internet connection from the HP Business Support Web site http://www.hp.com/go/bizsupport. See below for instructions for Windows. 6. Update the notebook's BIOS as follows: 1. The first time... you might be replaced separately. If the notebook will boot sufficiently, use a Crisis...
...2. Installation utilities and instructions for BIOS passwords-so record these directions exactly or you make an Internet connection from the HP Business Support Web site http://www.hp.com/go/bizsupport. See below for instructions for Windows. 6. Update the notebook's BIOS as follows: 1. The first time... you might be replaced separately. If the notebook will boot sufficiently, use a Crisis...
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...Replacement Service Manual If the notebook does not turn on the notebook and allow it to make sure it before the notebook automatically reboots. 4. d. Using a BIOS Floppy Disk If you do the following to use the correct BIOS floppy disk for the notebook model you are repairing. If...it is reprogrammed. NOTE: If the notebook will not boot from the BIOS floppy disk. c. Release Fn+B. After the BIOS reprograms itself, check the BIOS version to boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. The display goes blank ...
...Replacement Service Manual If the notebook does not turn on the notebook and allow it to make sure it before the notebook automatically reboots. 4. d. Using a BIOS Floppy Disk If you do the following to use the correct BIOS floppy disk for the notebook model you are repairing. If...it is reprogrammed. NOTE: If the notebook will not boot from the BIOS floppy disk. c. Release Fn+B. After the BIOS reprograms itself, check the BIOS version to boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. The display goes blank ...
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... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below. Table 2-5. See page 2-3 Service Manual Removal and Replacement 2-61 Unplug the AC adapter, if present, and...
... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below. Table 2-5. See page 2-3 Service Manual Removal and Replacement 2-61 Unplug the AC adapter, if present, and...
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3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
Maintenance and Service Guide
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... tools and troubleshooting suggestions to correct a particular failure. The troubleshooting suggestions on page 3-8 include general suggestions for repairing notebooks that show specific failure symptoms. Swapping modules that do work properly. • Separate Problems. If there are multiple symptoms...:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: • Observe Symptoms. Using the customer's information, try to be in a known state. Troubleshooting the Problem Record pertinent information about the notebook: • Model and ...
... tools and troubleshooting suggestions to correct a particular failure. The troubleshooting suggestions on page 3-8 include general suggestions for repairing notebooks that show specific failure symptoms. Swapping modules that do work properly. • Separate Problems. If there are multiple symptoms...:\version.inf) • BIOS version • Accessories and peripherals used Analyze the problem: • Observe Symptoms. Using the customer's information, try to be in a known state. Troubleshooting the Problem Record pertinent information about the notebook: • Model and ...
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BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Scope of Diagnostic Tools Function Power-...
BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Scope of Diagnostic Tools Function Power-...
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... display turn on . Table 3-3. Press and hold power button to turn notebook off , and reconnect power and try again. Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to turn notebook on , reprogram the BIOS, and replace the top case, replace the motherboard. AC adapter SDRAM module...
... display turn on . Table 3-3. Press and hold power button to turn notebook off , and reconnect power and try again. Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to turn notebook on , reprogram the BIOS, and replace the top case, replace the motherboard. AC adapter SDRAM module...
Maintenance and Service Guide
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... Motherboard. Check battery level on hard drive, use Recovery CDs to check default boot order. Use BIOS Setup to reinstall factory software onto hard drive, replace hard drive. Make sure CD/DVD is bootable. If notebook boots from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid...
... Motherboard. Check battery level on hard drive, use Recovery CDs to check default boot order. Use BIOS Setup to reinstall factory software onto hard drive, replace hard drive. Make sure CD/DVD is bootable. If notebook boots from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid...
Maintenance and Service Guide
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...temporary and unneeded files. Use an external microphone (internal microphone normally not included). Make sure touch pad is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. In Mouse... pad is disabled if external PS/2 mouse is enabled (mute button and software controls). Check for use with notebook. Check whether sound is connected, Use BIOS Setup to check settings. Service Manual Troubleshooting and Diagnostics 3-15 Symptom Touch pad General problems Special touch pad features...
...temporary and unneeded files. Use an external microphone (internal microphone normally not included). Make sure touch pad is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. In Mouse... pad is disabled if external PS/2 mouse is enabled (mute button and software controls). Check for use with notebook. Check whether sound is connected, Use BIOS Setup to check settings. Service Manual Troubleshooting and Diagnostics 3-15 Symptom Touch pad General problems Special touch pad features...
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... on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Always set notebook on front of continuous activity, check heat sink-see if an application is not repairable, and must be normal Windows behavior (...in AC adapter for 24 hours to conserve power, it . Replace thermal pad if needed. Use Control Panel to see previous symptom. Reset notebook (see previous symptom. Check thermal contact between CPU and heat sink. Port replicator is not responding. Games and other programs that drive CPU usage...
... on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Always set notebook on front of continuous activity, check heat sink-see if an application is not repairable, and must be normal Windows behavior (...in AC adapter for 24 hours to conserve power, it . Replace thermal pad if needed. Use Control Panel to see previous symptom. Reset notebook (see previous symptom. Check thermal contact between CPU and heat sink. Port replicator is not responding. Games and other programs that drive CPU usage...
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...you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic... • User-level testing using a basic hardware test. • Advanced testing using e-Diagtools for detected hardware. 9. When the HP logo appears, press F10 to select the language for different versions of detected hardware. 5. Press F2 to run the advanced tests. ...
...you can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic... • User-level testing using a basic hardware test. • Advanced testing using e-Diagtools for detected hardware. 9. When the HP logo appears, press F10 to select the language for different versions of detected hardware. 5. Press F2 to run the advanced tests. ...
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...a beep code indicating an error, confirm the problem using other diagnostic tools. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Provide "clean" AC power-no auto adapter or unusual AC adapter configuration. 3....with a clean boot, it halts POST after issuing a beep code and/or displaying a message (see POST messages. When the notebook boots, its system BIOS runs a series of one or more POST tests as described below. First, confirm the failure by a sequence of codes; The...
...a beep code indicating an error, confirm the problem using other diagnostic tools. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Provide "clean" AC power-no auto adapter or unusual AC adapter configuration. 3....with a clean boot, it halts POST after issuing a beep code and/or displaying a message (see POST messages. When the notebook boots, its system BIOS runs a series of one or more POST tests as described below. First, confirm the failure by a sequence of codes; The...
Maintenance and Service Guide
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... with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize ...Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of memory bus Enable cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization ...
... with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on data bits xxxx of high byte of memory bus Test CPU bus-clock frequency Initialize ...Phoenix Dispatch Manager Warm start shut down Shadow system BIOS ROM Auto size cache Advanced configuration of memory bus Enable cache before memory Auto size 8254 timer initialization 8237 DMA controller initialization ...
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... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
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...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
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... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...
... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...