Limited Warranty and Support Guide
Page 11
...help with qualified online support specialists. • There is free during your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Click Start, and then... click Help and Support. and out-of purchase available. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The Help and Support Center provides useful troubleshooting information and includes the following: ...
...help with qualified online support specialists. • There is free during your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Click Start, and then... click Help and Support. and out-of purchase available. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. The Help and Support Center provides useful troubleshooting information and includes the following: ...
User Guide
Page 29
...to access the Support Web site: 1 Go to display the file in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of your computer, and then click Search . Click an item to technical support options, and information about your keyboard. Or Click...Internet to access the Support Web site address listed in the Limited Warranty and Support Guide, or use the following steps: 1 Go to http://www.hp.com/support in Adobe® Acrobat® Reader (which you want to save the file, rename the file (retaining the .pdf extension), and ...
...to access the Support Web site: 1 Go to display the file in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of your computer, and then click Search . Click an item to technical support options, and information about your keyboard. Or Click...Internet to access the Support Web site address listed in the Limited Warranty and Support Guide, or use the following steps: 1 Go to http://www.hp.com/support in Adobe® Acrobat® Reader (which you want to save the file, rename the file (retaining the .pdf extension), and ...
User Guide
Page 42
...drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) The driver may be corrupted or outdated. Turn on page 46. Ensure the disc is inserted with a disc cleaning kit, available from the menu.... right side. 2 Press the Eject button to open. 3 Select Eject from most computer stores. For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start the desired program. Internet access (continued) Symptom Internet programs do not start . Possible solution Log in ...
...drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) The driver may be corrupted or outdated. Turn on page 46. Ensure the disc is inserted with a disc cleaning kit, available from the menu.... right side. 2 Press the Eject button to open. 3 Select Eject from most computer stores. For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start the desired program. Internet access (continued) Symptom Internet programs do not start . Possible solution Log in ...
User Guide
Page 44
... to disc. Note that were recorded onto the DVD as data files. If the correct codec is an update available for updated driver software. 6 Follow the instructions to update the driver. 7 If you are on a DVD player. For more information, open the Device Manager window. 3 Click the plus sign ..., use a video recording program. I try to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for Windows Media Player. Codec error messages appear when I cannot play certain video files.
... to disc. Note that were recorded onto the DVD as data files. If the correct codec is an update available for updated driver software. 6 Follow the instructions to update the driver. 7 If you are on a DVD player. For more information, open the Device Manager window. 3 Click the plus sign ..., use a video recording program. I try to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for Windows Media Player. Codec error messages appear when I cannot play certain video files.
User Guide
Page 45
... device does not work. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are not bent. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins... the device vendor directly for accepting the changes. If you must be logged in with the computer. Possible solution Install the device driver from the CD provided with administrative privileges. Restart the computer, and follow the instructions for an update. You may need to switch...
... device does not work. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are not bent. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins... the device vendor directly for accepting the changes. If you must be logged in with the computer. Possible solution Install the device driver from the CD provided with administrative privileges. Restart the computer, and follow the instructions for an update. You may need to switch...
User Guide
Page 46
... or respond. If there are not logged in. To resolve a device conflict, you have removed a hardware device, but the device driver is available, click the Troubleshoot button, and follow the onscreen instructions in simultaneously, system resources must be causing the device conflict. If ... shared among them. 42 Getting Started (features vary by model) Performance Symptom Possible solution Computer displays a processor speed that the new device driver works properly, right-click the device, click Uninstall, and then click OK. 5 Right-click the name of the device, and then ...
... or respond. If there are not logged in. To resolve a device conflict, you have removed a hardware device, but the device driver is available, click the Troubleshoot button, and follow the onscreen instructions in simultaneously, system resources must be causing the device conflict. If ... shared among them. 42 Getting Started (features vary by model) Performance Symptom Possible solution Computer displays a processor speed that the new device driver works properly, right-click the device, click Uninstall, and then click OK. 5 Right-click the name of the device, and then ...
User Guide
Page 49
... existed. Clean the contacts with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. Allows reinstallation of isopropyl alcohol. Troubleshooting and Maintenance 45 Some software repairs are experiencing software problems..., Secure Digital, SmartMedia, or xD. Restores your computer if you have created, and then reinstalls the operating system, programs, and drivers. Inspect the ends of the memory cards for fixing your computer configuration to restart the computer or turn the computer off completely and...
... existed. Clean the contacts with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. Allows reinstallation of isopropyl alcohol. Troubleshooting and Maintenance 45 Some software repairs are experiencing software problems..., Secure Digital, SmartMedia, or xD. Restores your computer if you have created, and then reinstalls the operating system, programs, and drivers. Inspect the ends of the memory cards for fixing your computer configuration to restart the computer or turn the computer off completely and...
User Guide
Page 50
...click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Or To revert to communicate with an attached device, such...Computer, and then click Properties. 3 Choose System protection, System Restore, and then click Next. 4 Follow the onscreen instructions. Updating drivers A driver is installed, the operating system automatically creates a restore point before you want to update or rollback. (For example, DVD/CD-ROM...
...click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Or To revert to communicate with an attached device, such...Computer, and then click Properties. 3 Choose System protection, System Restore, and then click Next. 4 Follow the onscreen instructions. Updating drivers A driver is installed, the operating system automatically creates a restore point before you want to update or rollback. (For example, DVD/CD-ROM...
User Guide
Page 51
... d Click Yes if you want to remove, and then click Uninstall. You must restart the computer after recovering software programs or hardware drivers. Or check that the program is damaged, you can reinstall from the Recovery Manager. If prompted, click Yes to allow the program to... reinstall it . Before you uninstall a program, be sure you initially installed it is there. Software program and hardware driver reinstallation If an individual factory-installed software program or hardware driver is in the list of installable programs in the Search Help box, and then press Enter.
... d Click Yes if you want to remove, and then click Uninstall. You must restart the computer after recovering software programs or hardware drivers. Or check that the program is damaged, you can reinstall from the Recovery Manager. If prompted, click Yes to allow the program to... reinstall it . Before you uninstall a program, be sure you initially installed it is there. Software program and hardware driver reinstallation If an individual factory-installed software program or hardware driver is in the list of installable programs in the Search Help box, and then press Enter.
User Guide
Page 52
... bogged down your system. Use System Recovery to keep track of surprises in good condition, as well as improves system performance. Remember to check for driver updates for programs you a lot of this task does not harm your system. Maintenance tasks It is important that you perform simple maintenance of your...
... bogged down your system. Use System Recovery to keep track of surprises in good condition, as well as improves system performance. Remember to check for driver updates for programs you a lot of this task does not harm your system. Maintenance tasks It is important that you perform simple maintenance of your...
User Guide
Page 54
To maintain efficient air flow, keep the computer and monitor cool. System recovery reinstalls the operating system, programs, and drivers. Run the system recovery from a set of recovery discs that has accumulated in the computer accessory box, and software programs you installed after purchase. However, ...
To maintain efficient air flow, keep the computer and monitor cool. System recovery reinstalls the operating system, programs, and drivers. Run the system recovery from a set of recovery discs that has accumulated in the computer accessory box, and software programs you installed after purchase. However, ...
User Guide
Page 55
... may be rejected. The number of discs in this section to make it left off. You can create only one set of recovery discs from HP Support. You may see error messages such as you create. 4 Through recovery discs purchased from the recovery image stored on your hard disk drive. The... use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to http://www.hp.com/support and visit the Software & Driver downloads page for the recovery disc creation process is very high. Use high-quality discs to verify that the information written on...
... may be rejected. The number of discs in this section to make it left off. You can create only one set of recovery discs from HP Support. You may see error messages such as you create. 4 Through recovery discs purchased from the recovery image stored on your hard disk drive. The... use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to http://www.hp.com/support and visit the Software & Driver downloads page for the recovery disc creation process is very high. Use high-quality discs to verify that the information written on...
User Guide
Page 59
.../Cable Ant 9 VGA 3 creating a LightScribe disc label 23 CyberLink LabelPrint using to create a LightScribe label 23 D digital picture 21 display see monitor documentation, onscreen 26 drivers, update 46 Index 55
.../Cable Ant 9 VGA 3 creating a LightScribe disc label 23 CyberLink LabelPrint using to create a LightScribe label 23 D digital picture 21 display see monitor documentation, onscreen 26 drivers, update 46 Index 55
User Guide
Page 61
... remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless...
... remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless...
Limited Warranty and Support Guide - Refurbished
Page 11
... period. Click the Start button, and then click Help and Support. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Telephone support is quick and easy, and it offers: • E-mail updates containing...; Support phone numbers. • Link to Register! only), and French (Canada only) at : http://subscription.support.hp.com Where to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have your product model number, serial number, and date of product...
... period. Click the Start button, and then click Help and Support. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Telephone support is quick and easy, and it offers: • E-mail updates containing...; Support phone numbers. • Link to Register! only), and French (Canada only) at : http://subscription.support.hp.com Where to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have your product model number, serial number, and date of product...
Limited Warranty and Support Guide - 2YR
Page 11
Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you have not solved the problem, call , please...; Support phone numbers. 3 If you think you have your computer. Go to Register! HP Total Care HP Total Care provides fast, friendly, and effective expert advice for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish...
Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you have not solved the problem, call , please...; Support phone numbers. 3 If you think you have your computer. Go to Register! HP Total Care HP Total Care provides fast, friendly, and effective expert advice for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish...