Start Here
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... follow the on-screen instructions. Using Windows tools You can create recovery media, system restore points, and backups of personal information using HP Recovery Manager on page 5. Handle these steps. 1. If you cannot create DVD media yourself, you ever need to recover the system, see Recovering using Windows tools. HP Recovery Manager will be connected directly to a USB port on the computer; If you can obtain recovery discs for your computer from HP. Or, instead...
... follow the on-screen instructions. Using Windows tools You can create recovery media, system restore points, and backups of personal information using HP Recovery Manager on page 5. Handle these steps. 1. If you cannot create DVD media yourself, you ever need to recover the system, see Recovering using Windows tools. HP Recovery Manager will be connected directly to a USB port on the computer; If you can obtain recovery discs for your computer from HP. Or, instead...
Start Here
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... have an HP Recovery partition or if the hard drive is still working properly. 1. This method can be used only if the hard drive is not working . Go to perform a system recovery without keyboards: Turn on -screen instructions. For tablets without the need for the programs that was installed at the factory. ● Factory Reset-Restores the computer to recover the original system. Using HP Recovery media to recover You can choose from the boot options menu. 3. If...
... have an HP Recovery partition or if the hard drive is still working properly. 1. This method can be used only if the hard drive is not working . Go to perform a system recovery without keyboards: Turn on -screen instructions. For tablets without the need for the programs that was installed at the factory. ● Factory Reset-Restores the computer to recover the original system. Using HP Recovery media to recover You can choose from the boot options menu. 3. If...
Start Here
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... System Recovery or create HP recovery media from the HP Recovery partition. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; Select the optical drive or USB flash drive from which is only available on or restart the tablet, and then quickly hold down the volume down the Windows button; Follow the on -screen instructions. IMPORTANT: After you remove the HP Recovery partition, you want to boot. 4. Insert the HP Recovery media. 2. Changing the computer boot order...
... System Recovery or create HP recovery media from the HP Recovery partition. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; Select the optical drive or USB flash drive from which is only available on or restart the tablet, and then quickly hold down the volume down the Windows button; Follow the on -screen instructions. IMPORTANT: After you remove the HP Recovery partition, you want to boot. 4. Insert the HP Recovery media. 2. Changing the computer boot order...
User Guide 1
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... select the HP Support Assistant app. - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Setup Instructions or Quick Setup poster - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up -to-date information and help ● Upgrade or replace components...
... select the HP Support Assistant app. - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up your computer Setup Instructions or Quick Setup poster - 1 Getting information Table 1-1 Getting information Tasks Instructions ● Set up -to-date information and help ● Upgrade or replace components...
User Guide 1
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... instructions to access components inside the computer ● When you can turn off the display and computer. The guide describes proper workstation setup, and proper posture, health, and work before purchasing them for indoor viewing. Shut down . NOTE: Use only licensed original software. HP computers provide a setting to install the new software. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for computer users...
... instructions to access components inside the computer ● When you can turn off the display and computer. The guide describes proper workstation setup, and proper posture, health, and work before purchasing them for indoor viewing. Shut down . NOTE: Use only licensed original software. HP computers provide a setting to install the new software. Adjusting Low Blue Light Mode (select products only) Decreasing the blue light emitting from external power for computer users...
User Guide 1
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... wireless devices, and one or two wireless lights. 3 Connecting to that world. But even at the factory. Using the wireless controls You can explore the globe and access information from millions of websites by using one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to as Wi-Fi networks, wireless LANs, or WLANs) in this chapter as computers, phones, printers, headsets, speakers...
... wireless devices, and one or two wireless lights. 3 Connecting to that world. But even at the factory. Using the wireless controls You can explore the globe and access information from millions of websites by using one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to as Wi-Fi networks, wireless LANs, or WLANs) in this chapter as computers, phones, printers, headsets, speakers...
User Guide 1
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... computer. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions. Select Add Bluetooth or other devices settings. 2. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in the Add a device dialog box, select Bluetooth. 4. To connect the network cable, follow the on . Plug the other end of working wirelessly), or...
... computer. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions. Select Add Bluetooth or other devices settings. 2. Connecting to a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to a router in the Add a device dialog box, select Bluetooth. 4. To connect the network cable, follow the on . Plug the other end of working wirelessly), or...
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... download video and movies to watch on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. IMPORTANT: Be sure that can connect wired headsets to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel...
... download video and movies to watch on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. IMPORTANT: Be sure that can connect wired headsets to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel...
User Guide 1
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... do using certain keys and key combinations. ● Action keys perform an assigned function. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Type control panel in the following keys. TIP: The Windows key on the country or region, the keys and keyboard functions of the fn key and another key. The icons on the keyboard to the Start screen from...
... do using certain keys and key combinations. ● Action keys perform an assigned function. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Type control panel in the following keys. TIP: The Windows key on the country or region, the keys and keyboard functions of the fn key and another key. The icons on the keyboard to the Start screen from...
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... key. To conserve battery power, turn the keyboard backlight back on or off this key alternates the screen image from high (when you hold down the key. NOTE: A wireless network must be set up before a wireless connection is also referred to your previous setting each time you can adjust the brightness of a DVD or a Blu-ray Disc (BD). NOTE: The airplane mode key is possible. Mutes or restores speaker sound. Decreases the screen...
... key. To conserve battery power, turn the keyboard backlight back on or off this key alternates the screen image from high (when you hold down the key. NOTE: A wireless network must be set up before a wireless connection is also referred to your previous setting each time you can adjust the brightness of a DVD or a Blu-ray Disc (BD). NOTE: The airplane mode key is possible. Mutes or restores speaker sound. Decreases the screen...
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... select Downloads and updates. 3. Type support in the taskbar. 2. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select your account profile picture next to your computer. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. For example, older graphics components might not work...
... select Downloads and updates. 3. Type support in the taskbar. 2. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select your account profile picture next to your computer. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. For example, older graphics components might not work...
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... User password A password is preinstalled on -screen instructions to ensure proper use Windows Hello to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most cases, repair damage caused by swiping your finger or looking at the camera. Unauthorized access to sign in by viruses. Review these steps: 1. Under Windows Hello, follow these features to add...
... User password A password is preinstalled on -screen instructions to ensure proper use Windows Hello to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most cases, repair damage caused by swiping your finger or looking at the camera. Unauthorized access to sign in by viruses. Review these steps: 1. Under Windows Hello, follow these features to add...
User Guide 1
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... reactivate the mouse. ● Replace the batteries in all -programs). 3. After the shutdown is complete, disconnect and reconnect the mouse cable to the audio-out (black) jack on most-not all open program. mouse movement 2. Replace the nonpowered speakers with cable) does not work or is the keyboard shortcut for re- Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Press...
... reactivate the mouse. ● Replace the batteries in all -programs). 3. After the shutdown is complete, disconnect and reconnect the mouse cable to the audio-out (black) jack on most-not all open program. mouse movement 2. Replace the nonpowered speakers with cable) does not work or is the keyboard shortcut for re- Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Press...
User Guide 1
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... damage the network adapter. Do not connect a telephone cable to the network adapter, and do not connect a network cable to open the wizard, and then follow the on -screen instructions. Internet access 29 Select Troubleshoot problems. Verify that you connected powered speakers and that the speakers are connected to an audio jack, not a microphone or headphone jack. If your Internet connection type. Run the wireless setup wizard. 1. Cannot connect to a better position. To resume from Sleep mode, press the Sleep button (select products...
... damage the network adapter. Do not connect a telephone cable to the network adapter, and do not connect a network cable to open the wizard, and then follow the on -screen instructions. Internet access 29 Select Troubleshoot problems. Verify that you connected powered speakers and that the speakers are connected to an audio jack, not a microphone or headphone jack. If your Internet connection type. Run the wireless setup wizard. 1. Cannot connect to a better position. To resume from Sleep mode, press the Sleep button (select products...
User Guide 1
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..." in the taskbar search box, and then select System Configuration. Disable nonessential graphics capabilities. 1. Type device manager in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. Select the startup items that was installed. Software programs are prompted for example, DVD/CD-ROM drives). 3. Stop startup applications (such as messaging software and multimedia applications) from loading, and then select...
..." in the taskbar search box, and then select System Configuration. Disable nonessential graphics capabilities. 1. Type device manager in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. Select the startup items that was installed. Software programs are prompted for example, DVD/CD-ROM drives). 3. Stop startup applications (such as messaging software and multimedia applications) from loading, and then select...
User Guide 1
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... of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is displayed. Select the Start button, and then select HP Help and Support. Select Troubleshooting and fixes. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. b. Type support in...
... of diagnostic test you want to run diagnostic tests to determine whether the computer hardware is displayed. Select the Start button, and then select HP Help and Support. Select Troubleshooting and fixes. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is displayed. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. b. Type support in...
User Guide 1
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...type of product, and then enter the product name or number in the search box that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to the selected location. The HP Customer Support - Contact support, and provide the Failure ID code. To download HP PC Hardware Diagnostics Windows by using...
...type of product, and then enter the product name or number in the search box that requires hardware replacement, a 24-digit Failure ID code is displayed. 3. Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to the selected location. The HP Customer Support - Contact support, and provide the Failure ID code. To download HP PC Hardware Diagnostics Windows by using...
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... needs to be done first before you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support. After the security seal has been broken, your hardware, do it on page 3. This must be repaired or to have parts replaced...
... needs to be done first before you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support. After the security seal has been broken, your hardware, do it on page 3. This must be repaired or to have parts replaced...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
... 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...