Limited Warranty and Support Guide - Refurbished
Page 4
... TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP - Replacement parts are installed, whichever is the same or equivalent to be free from defects in which the serial number has been removed or that has been discontinued. You may repair or replace HP Hardware Products (a) with the product; (c) by software, interfacing, parts or supplies not supplied by an authorized representative of the HP Hardware Product they are...
... TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP - Replacement parts are installed, whichever is the same or equivalent to be free from defects in which the serial number has been removed or that has been discontinued. You may repair or replace HP Hardware Products (a) with the product; (c) by software, interfacing, parts or supplies not supplied by an authorized representative of the HP Hardware Product they are...
Limited Warranty and Support Guide - Refurbished
Page 6
... service upgrades and the cost for these service upgrades, refer to an authorized service location for warranty repair. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. However, some support and related products may be fixed by HP. For information on instructions and documentation provided by the use of carry-in service...
... service upgrades and the cost for these service upgrades, refer to an authorized service location for warranty repair. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. However, some support and related products may be fixed by HP. For information on instructions and documentation provided by the use of carry-in service...
Limited Warranty and Support Guide - Refurbished
Page 18
... recent support alerts, and driver updates specific to the User Guides for your computer. Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Registration is also available at http://www.hp.com/support where you need help 1 Check the setup poster and product documentation for help with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888...
... recent support alerts, and driver updates specific to the User Guides for your computer. Click the Windows Vista start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Registration is also available at http://www.hp.com/support where you need help 1 Check the setup poster and product documentation for help with setting up customer service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
Page 17
... from lightning and power line surges. TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is left unattended and unused for the grounding electrode. Lightning Protection For added protection of the lead-in Wire ENWW TV Antenna Connectors Protection 11 Article...
... from lightning and power line surges. TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is left unattended and unused for the grounding electrode. Lightning Protection For added protection of the lead-in Wire ENWW TV Antenna Connectors Protection 11 Article...
Warranty
Page 7
... firmware, install software patches, run HP diagnostics tests, or use of all facilities, information and systems determined necessary by HP. On-Site Warranty Service Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. Listed below are the types of warranty support service that all component replacements, support uplift contracts are also required to co-operate with local business practices. If your hardware. Types...
... firmware, install software patches, run HP diagnostics tests, or use of all facilities, information and systems determined necessary by HP. On-Site Warranty Service Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. Listed below are the types of warranty support service that all component replacements, support uplift contracts are also required to co-operate with local business practices. If your hardware. Types...
Warranty
Page 23
...completely set up your specific needs. If you . This must pass extensive quality tests to purchase a desktop computer! Customer Support Easy to use. Easy...Center listed earlier in the "Hardware Limited Warranty" section. Vietnam: Call your retailer. Award-winning HP Customer Support is a complex, powerful machine, and sometimes things go through your computer is working properly before attempting to indicate that you may wish to upgrade your computer to the setup poster included with your system for our computers and understand that have any problems setting...
...completely set up your specific needs. If you . This must pass extensive quality tests to purchase a desktop computer! Customer Support Easy to use. Easy...Center listed earlier in the "Hardware Limited Warranty" section. Vietnam: Call your retailer. Award-winning HP Customer Support is a complex, powerful machine, and sometimes things go through your computer is working properly before attempting to indicate that you may wish to upgrade your computer to the setup poster included with your system for our computers and understand that have any problems setting...
Getting Started
Page 5
... using the surge protection with an HDMI (High-Definition Multimedia Interface) connector. Do not place any cable in the proper location so that: All ventilation openings are unobstructed. Use a power strip specifically labeled as well. Setting Up Your Computer 1 Your computer may have a graphics card with these signal inputs, as having surge protection, or an uninterruptible power supply (UPS), or similar device. Checking the Computer Installation...
... using the surge protection with an HDMI (High-Definition Multimedia Interface) connector. Do not place any cable in the proper location so that: All ventilation openings are unobstructed. Use a power strip specifically labeled as well. Setting Up Your Computer 1 Your computer may have a graphics card with these signal inputs, as having surge protection, or an uninterruptible power supply (UPS), or similar device. Checking the Computer Installation...
Getting Started
Page 11
... setting up a wireless network: Click the Windows Vista start button™ on , check the indicator lights (B) next to a wireless network supporting IEEE 802.11b, 802.11g, or 802.11n (select models only) by using the antenna that the integrated WLAN device is a valid network connection NOTE: Your Ethernet connector may be called a network interface adapter, network interface card, or NIC. Setting up a wireless network into the Search Help box and press Enter. Setting Up Your Computer 7 Connect the external...
... setting up a wireless network: Click the Windows Vista start button™ on , check the indicator lights (B) next to a wireless network supporting IEEE 802.11b, 802.11g, or 802.11n (select models only) by using the antenna that the integrated WLAN device is a valid network connection NOTE: Your Ethernet connector may be called a network interface adapter, network interface card, or NIC. Setting up a wireless network into the Search Help box and press Enter. Setting Up Your Computer 7 Connect the external...
Getting Started
Page 23
... Microsoft Internet Explorer®. You can verify that the integrated WLAN device is not properly installed. 4 Click the Windows Vista start button on the taskbar. 2 Type Device Manager into the Start Search box, and then click Network and Sharing Center to open the Network and Sharing Center window. 6 Click Connect to a network, and then follow the instructions provided by the ISP. 3 Connect to this step and follow the instructions provided by using Online Services...
... Microsoft Internet Explorer®. You can verify that the integrated WLAN device is not properly installed. 4 Click the Windows Vista start button on the taskbar. 2 Type Device Manager into the Start Search box, and then click Network and Sharing Center to open the Network and Sharing Center window. 6 Click Connect to a network, and then follow the instructions provided by the ISP. 3 Connect to this step and follow the instructions provided by using Online Services...
Getting Started
Page 26
... Windows Vista updates Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Ongoing or future threats to act as deterrents, but they are designed to the computer Windows Vista critical security updates from a variety of passwords can be entered at a Windows Vista prompt. See "Using the Onscreen Help and Support Center" on the computer. Antivirus software. Firewall software. A password set in the Windows Vista operating system on page 35. 22 Getting Started...
... Windows Vista updates Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Ongoing or future threats to act as deterrents, but they are designed to the computer Windows Vista critical security updates from a variety of passwords can be entered at a Windows Vista prompt. See "Using the Onscreen Help and Support Center" on the computer. Antivirus software. Firewall software. A password set in the Windows Vista operating system on page 35. 22 Getting Started...
Getting Started
Page 27
... Windows Vista Update message, allow the updates to download to information about computer viruses: Click the Windows Vista start button on the computer, includes antivirus and firewall components. Using firewall software When you use the computer for the First Time 23 Turning On Your Computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to your data. See "Using the Onscreen Help and Support Center...
... Windows Vista Update message, allow the updates to download to information about computer viruses: Click the Windows Vista start button on the computer, includes antivirus and firewall components. Using firewall software When you use the computer for the First Time 23 Turning On Your Computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to your data. See "Using the Onscreen Help and Support Center...
Getting Started
Page 43
... peripheral-specific problems, such as issues with cable)" on page 43 "Wireless keyboard and mouse" on page 44 "Audio and speakers" on page 47 "Internet access" on page 49 "CD and DVD players" on page 50 "Video" on page 52 "Hardware installation" on page 53 "Performance" on page 55 "Wireless devices" on page 55 "Remote control" on page 56 "Memory card reader" on page 56 Troubleshooting and Maintenance 39 Software repair information in "Troubleshooting Computer Problems" on...
... peripheral-specific problems, such as issues with cable)" on page 43 "Wireless keyboard and mouse" on page 44 "Audio and speakers" on page 47 "Internet access" on page 49 "CD and DVD players" on page 50 "Video" on page 52 "Hardware installation" on page 53 "Performance" on page 55 "Wireless devices" on page 55 "Remote control" on page 56 "Memory card reader" on page 56 Troubleshooting and Maintenance 39 Software repair information in "Troubleshooting Computer Problems" on...
Getting Started
Page 48
... use the arrow keys on the keyword cleaning. For detailed cleaning instructions, go to turn off the battery cover, remove the old batteries, and insert new alkaline batteries, and then turn the mouse off, take off the Num Lock light. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse; Press the Num Lock key on the keyboard to : http://www.hp.com/support...
... use the arrow keys on the keyword cleaning. For detailed cleaning instructions, go to turn off the battery cover, remove the old batteries, and insert new alkaline batteries, and then turn the mouse off, take off the Num Lock light. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse; Press the Num Lock key on the keyboard to : http://www.hp.com/support...
Getting Started
Page 51
... use an HDMI connector on the graphics card (select models only) to connect your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you are using built-in your HDMI-connected display. Or 1 Click the Windows Vista start button, and then click Control Panel. 2 Click Hardware and Sound, and then click Adjust system volume. 3 If programs are turned on the keyboard. Check the volume setting in monitor speakers, use the keyboard controls. Troubleshooting and Maintenance...
... use an HDMI connector on the graphics card (select models only) to connect your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you are using built-in your HDMI-connected display. Or 1 Click the Windows Vista start button, and then click Control Panel. 2 Click Hardware and Sound, and then click Adjust system volume. 3 If programs are turned on the keyboard. Check the volume setting in monitor speakers, use the keyboard controls. Troubleshooting and Maintenance...
Getting Started
Page 53
... onscreen instructions. Do not plug a network cable into a telephone service line; see "Using the Onscreen Help and Support Center" on page 35. Log in to open the Help and Support Center; doing so may have a modem and an Ethernet network adapter (also called a network interface card, or NIC). Run the wireless setup wizard: 1 Click the Windows Vista start button, and then select Network. 2 In the Network window, click Network and Sharing Center. 3 In the Network and Sharing Center window, click Set up connection...
... onscreen instructions. Do not plug a network cable into a telephone service line; see "Using the Onscreen Help and Support Center" on page 35. Log in to open the Help and Support Center; doing so may have a modem and an Ethernet network adapter (also called a network interface card, or NIC). Run the wireless setup wizard: 1 Click the Windows Vista start button, and then select Network. 2 In the Network window, click Network and Sharing Center. 3 In the Network and Sharing Center window, click Set up connection...
Getting Started
Page 54
... down inside the tray, and then press the front of the tray to open. 3 Select Eject from most computer stores. To use a minidisc with the Eject button itself: 1 Click the Windows Vista start . Ensure the disc is falling down on page 57. For the CD/DVD drive with a tray that is installed in the tray. For detailed information about restoring and updating drivers, see "Updating drivers...
... down inside the tray, and then press the front of the tray to open. 3 Select Eject from most computer stores. To use a minidisc with the Eject button itself: 1 Click the Windows Vista start . Ensure the disc is falling down on page 57. For the CD/DVD drive with a tray that is installed in the tray. For detailed information about restoring and updating drivers, see "Updating drivers...
Getting Started
Page 56
..., use a video recording program. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Windows Vista start button, right-click Computer, and then click Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to download the codec file. Open the video file...
..., use a video recording program. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Windows Vista start button, right-click Computer, and then click Properties. 2 Under Tasks, click Device Manager. 3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for updated driver software. 6 Follow the instructions to download the codec file. Open the video file...
Getting Started
Page 57
... device vendor directly for accepting the changes. Troubleshooting and Maintenance 53 For HP peripheral devices, visit the HP Web site. Disable the automatic settings in the cable or connector are properly and securely connected and that the pins in the operating system for Windows Vista. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that does not cause a resource conflict. Possible solution Install the device driver from the device...
... device vendor directly for accepting the changes. Troubleshooting and Maintenance 53 For HP peripheral devices, visit the HP Web site. Disable the automatic settings in the cable or connector are properly and securely connected and that the pins in the operating system for Windows Vista. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that does not cause a resource conflict. Possible solution Install the device driver from the device...
Getting Started
Page 61
... the driver if the new one of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Memory card reader (continued) Symptom Memory card reader (select models only) cannot read the memory card. (continued) Possible solution Ensure the memory card is one does not solve your problem: 1 Click the Windows Vista start button, right-click Computer, and then click Properties. 2 Under Tasks, click Device Manager. 3 Click...
... the driver if the new one of the supported types: CompactFlash (I, II, and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD. Memory card reader (continued) Symptom Memory card reader (select models only) cannot read the memory card. (continued) Possible solution Ensure the memory card is one does not solve your problem: 1 Click the Windows Vista start button, right-click Computer, and then click Properties. 2 Under Tasks, click Device Manager. 3 Click...
Getting Started
Page 62
... the onscreen instructions. You can also set restore points manually. If you experience a problem that time and date. NOTE: Always use this by model) To manually add restore points: 1 Close all open programs. 2 Click the Windows Vista start button, and then click Help and Support. 2 Type system restore in the Search Help box, and then press Enter. 58 Getting Started (features vary by creating a restore point where it adds the new software. 4 Double-click...
... the onscreen instructions. You can also set restore points manually. If you experience a problem that time and date. NOTE: Always use this by model) To manually add restore points: 1 Close all open programs. 2 Click the Windows Vista start button, and then click Help and Support. 2 Type system restore in the Search Help box, and then press Enter. 58 Getting Started (features vary by creating a restore point where it adds the new software. 4 Double-click...