Troubleshooting and Maintenance Guide
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... installed memory. 1. Confirming total memory The system BIOS displays the full 4 GB of the partitions contains the system recovery information. Hewlett-Packard Company P.O. patents and other countries. Reverse engineering or disassembly is displayed. and other intellectual property rights. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to 1,073,741,824 bytes. Microsoft Windows reports smaller capacity in the Windows...
... installed memory. 1. Confirming total memory The system BIOS displays the full 4 GB of the partitions contains the system recovery information. Hewlett-Packard Company P.O. patents and other countries. Reverse engineering or disassembly is displayed. and other intellectual property rights. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to 1,073,741,824 bytes. Microsoft Windows reports smaller capacity in the Windows...
Troubleshooting and Maintenance Guide
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... ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules and tasks ...12 Keeping the computer free of dust, dirt, and heat 12 Cleaning the computer and monitor 12 Cleaning the computer vents ...13 Cleaning the keyboard and mouse ...13 Cleaning the touch screen (select models only 13 iii
... ...2 Computer does not start ...2 Power ...3 Display (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6 3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10 4 Maintenance ...12 Schedules and tasks ...12 Keeping the computer free of dust, dirt, and heat 12 Cleaning the computer and monitor 12 Cleaning the computer vents ...13 Cleaning the keyboard and mouse ...13 Cleaning the touch screen (select models only 13 iii
Troubleshooting and Maintenance Guide
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..., purchase an extended update service. Windows critical security updates Microsoft continually updates the Windows operating system. Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information Computer viruses Antivirus software The free trial antivirus software that you choose to ensure proper use of the computer or User password user account A password is a group of your computer can detect most viruses, remove them, and, in most cases, repair damage caused by...
..., purchase an extended update service. Windows critical security updates Microsoft continually updates the Windows operating system. Unauthorized access to Setup Utility, Administrator password BIOS settings, and other system identification information Computer viruses Antivirus software The free trial antivirus software that you choose to ensure proper use of the computer or User password user account A password is a group of your computer can detect most viruses, remove them, and, in most cases, repair damage caused by...
Troubleshooting and Maintenance Guide
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... Ctrl+Alt+Delete keys on page 3. Connect the monitor to a backup hard disk drive. 4. Use the Windows Task Manager to be locked up , or using your computer model. 2 Troubleshooting Refer to the external power source are plugged in , and turn on the keyboard simultaneously. 2. See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on or start up all important data to the computer, plug it . When the cables connecting the computer...
... Ctrl+Alt+Delete keys on page 3. Connect the monitor to a backup hard disk drive. 4. Use the Windows Task Manager to be locked up , or using your computer model. 2 Troubleshooting Refer to the external power source are plugged in , and turn on the keyboard simultaneously. 2. See Display (monitor) on the keyboard simultaneously. 2. Press the Ctrl+Alt+Delete keys on or start up all important data to the computer, plug it . When the cables connecting the computer...
Troubleshooting and Maintenance Guide
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... space bar on the keyboard, to make the screen display visible again. Press the Power button to the back of your computer, and then restart your computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Keyboard and mouse (with cable) does not work or is pressed. Select the resolution from Sleep mode. Use the mouse to turn off .
... space bar on the keyboard, to make the screen display visible again. Press the Power button to the back of your computer, and then restart your computer. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Keyboard and mouse (with cable) does not work or is pressed. Select the resolution from Sleep mode. Use the mouse to turn off .
Troubleshooting and Maintenance Guide
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...). 3. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is established, continue by using the following illustrations are using the arrow keys on the number keypad. Push and hold the Connect button (B) on the underside of the mouse for 5 to save your computer. Press the Alt+Tab keys simultaneously to navigate to turn off the computer. 5. The receiver, wireless keyboard, and wireless mouse shown in all open...
...). 3. Keyboard and mouse (wireless) Symptom Wireless keyboard or mouse does not work or is established, continue by using the following illustrations are using the arrow keys on the number keypad. Push and hold the Connect button (B) on the underside of the mouse for 5 to save your computer. Press the Alt+Tab keys simultaneously to navigate to turn off the computer. 5. The receiver, wireless keyboard, and wireless mouse shown in all open...
Troubleshooting and Maintenance Guide
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... telephone cable, whereas the network adapter uses a network cable, to connect to your Internet connection type. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Speakers and sound 5 From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line...
... telephone cable, whereas the network adapter uses a network cable, to connect to your Internet connection type. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Speakers and sound 5 From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line...
Troubleshooting and Maintenance Guide
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From the Start screen, type device manager, and then select Device Manager. 2. From the Start screen, type control panel, and then select Control Panel. 3. Select System and Security, select System, and then select System protection. 4. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to add restore points manually: 1. This is the easiest (and sometimes...
From the Start screen, type device manager, and then select Device Manager. 2. From the Start screen, type control panel, and then select Control Panel. 3. Select System and Security, select System, and then select System protection. 4. Software troubleshooting Symptom To repair software problems, try these methods: Updating device drivers Microsoft System Restore Possible solution ● Turn the computer off completely and then turn it came with the product) or hardware driver to add restore points manually: 1. This is the easiest (and sometimes...
Troubleshooting and Maintenance Guide
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... or DVDs. Check whether your factory-installed software programs or hardware drivers are shipped without a version of installable programs or to reinstall it (for example, discs or the Internet). Software troubleshooting 7 From the Start screen, type recovery, and then select HP Recovery Manager. Under Programs, select Uninstall a program. 4. NOTE: Do not use the HP Recovery Manager program to reinstall software programs that are damaged, you initially installed it . To uninstall a program: 1. From the Start screen, type control panel, and...
... or DVDs. Check whether your factory-installed software programs or hardware drivers are shipped without a version of installable programs or to reinstall it (for example, discs or the Internet). Software troubleshooting 7 From the Start screen, type recovery, and then select HP Recovery Manager. Under Programs, select Uninstall a program. 4. NOTE: Do not use the HP Recovery Manager program to reinstall software programs that are damaged, you initially installed it . To uninstall a program: 1. From the Start screen, type control panel, and...
Troubleshooting and Maintenance Guide
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... at the factory. Through the hard disk drive, by pressing F11 on media included in the following methods to a removable disc or USB flash drive. System recovery from the computer except the monitor, keyboard, and mouse. 3. Disconnect all peripheral devices from the Windows Start screen CAUTION: System Recovery deletes all data files you have created, and then reinstalls the operating system, programs, and drivers. NOTE: Always use the System Recovery program - System recovery options You...
... at the factory. Through the hard disk drive, by pressing F11 on media included in the following methods to a removable disc or USB flash drive. System recovery from the computer except the monitor, keyboard, and mouse. 3. Disconnect all peripheral devices from the Windows Start screen CAUTION: System Recovery deletes all data files you have created, and then reinstalls the operating system, programs, and drivers. NOTE: Always use the System Recovery program - System recovery options You...
Troubleshooting and Maintenance Guide
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... save, and then remove the backup media from the Start screen, move your keyboard until the computer turns off . 4. Disconnect all peripheral devices, and turn the computer back on -screen instructions. 7. If the computer is complete, turn off the computer, reconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery options 9 System recovery at system startup CAUTION: System Recovery deletes all peripheral...
... save, and then remove the backup media from the Start screen, move your keyboard until the computer turns off . 4. Disconnect all peripheral devices, and turn the computer back on -screen instructions. 7. If the computer is complete, turn off the computer, reconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. System recovery options 9 System recovery at system startup CAUTION: System Recovery deletes all peripheral...
Troubleshooting and Maintenance Guide
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... are using a high-quality blank USB drive. Select Factory Reset. 9. Follow the on your hard disk drive. It is normal for your computer model (typically 1-3 DVD discs). If you are not defect-free. Create recovery media from a USB flash drive, press Esc as the computer is correct. Skip to continue. 10 Chapter 3 System recovery From the Start screen, type recovery, and then select HP Recovery Manager. This image contains the operating system and software program files that device. 7. You...
... are using a high-quality blank USB drive. Select Factory Reset. 9. Follow the on your hard disk drive. It is normal for your computer model (typically 1-3 DVD discs). If you are not defect-free. Create recovery media from a USB flash drive, press Esc as the computer is correct. Skip to continue. 10 Chapter 3 System recovery From the Start screen, type recovery, and then select HP Recovery Manager. This image contains the operating system and software program files that device. 7. You...
Troubleshooting and Maintenance Guide
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... Create recovery media using blank DVD(s), and then select Next. 4. From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. 3. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Follow the on the computer. 3. Insert the USB flash drive into a USB port on -screen instructions. Be sure to continue. 4. The system may not be able to boot up from the list of media. Label each disc...
... Create recovery media using blank DVD(s), and then select Next. 4. From the Start screen, type recovery, and then select HP Recovery Manager. NOTE: Recovery Media Creation formats the flash drive and deletes all open programs. 2. 3. NOTE: Do not use media cards for example, Recovery 1, Recovery 2). Follow the on the computer. 3. Insert the USB flash drive into a USB port on -screen instructions. Be sure to continue. 4. The system may not be able to boot up from the list of media. Label each disc...
Troubleshooting and Maintenance Guide
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... wipe your Windows operating system installation clean, restoring it works at the recommended intervals for additional cleaning instructions. Cleaning the computer and monitor Follow these instructions at peak performance. 4 Maintenance It is installed on your computer to create (or "burn") backup discs of important information, including personal files, e-mail messages, and website bookmarks. Schedules and tasks Follow these steps to an external hard disk drive.
... wipe your Windows operating system installation clean, restoring it works at the recommended intervals for additional cleaning instructions. Cleaning the computer and monitor Follow these instructions at peak performance. 4 Maintenance It is installed on your computer to create (or "burn") backup discs of important information, including personal files, e-mail messages, and website bookmarks. Schedules and tasks Follow these steps to an external hard disk drive.
Troubleshooting and Maintenance Guide
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... the computer connectors (for example, the Ethernet and USB connectors). Cleaning the touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the keyboard keys and along the grooves. 2. Do not use isopropyl (rubbing) alcohol and a lint-free cloth. Cleaning the keyboard and mouse When cleaning the keyboard keys, use water on a battery-powered vacuum cleaner, to the computer and the monitor. 2. spray...
... the computer connectors (for example, the Ethernet and USB connectors). Cleaning the touch screen (select models only) CAUTION: Do not spray or place the cleaner directly on the keyboard keys and along the grooves. 2. Do not use isopropyl (rubbing) alcohol and a lint-free cloth. Cleaning the keyboard and mouse When cleaning the keyboard keys, use water on a battery-powered vacuum cleaner, to the computer and the monitor. 2. spray...
Troubleshooting and Maintenance Guide
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3. Spray a small amount of the screen. 14 Chapter 4 Maintenance Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of mild glass cleaner on a soft cloth to clean the touch screen. 4.
3. Spray a small amount of the screen. 14 Chapter 4 Maintenance Wipe the surface and left and right side of the touch screen to remove any dirt, fingerprints, or other debris that could hinder the touch recognition of mild glass cleaner on a soft cloth to clean the touch screen. 4.