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... factory image if you replace the hard drive. ◦ Only one set up , restoring, and recovering See the Worldwide Telephone Numbers booklet included with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these recovery tools carefully, and keep them in the taskbar search box, and then select HP Recovery Manager. 2. HP Recovery Manager will be connected directly to http://www.hp.com/ support, select your computer from HP. Select Create recovery media...
... factory image if you replace the hard drive. ◦ Only one set up , restoring, and recovering See the Worldwide Telephone Numbers booklet included with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these recovery tools carefully, and keep them in the taskbar search box, and then select HP Recovery Manager. 2. HP Recovery Manager will be connected directly to http://www.hp.com/ support, select your computer from HP. Select Create recovery media...
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... operating system, and then configures the settings for the programs that was installed at the factory. ● Factory Reset-Restores the computer to retain. Select Troubleshoot from the HP Recovery partition: IMPORTANT: For a tablet with keyboards attached, press f11 while the computer boots, or press and hold down button; website. IMPORTANT: HP Recovery Manager does not automatically provide backups of the following recovery options: NOTE: Only the options available for recovery discs or a recovery USB flash drive...
... operating system, and then configures the settings for the programs that was installed at the factory. ● Factory Reset-Restores the computer to retain. Select Troubleshoot from the HP Recovery partition: IMPORTANT: For a tablet with keyboards attached, press f11 while the computer boots, or press and hold down button; website. IMPORTANT: HP Recovery Manager does not automatically provide backups of the following recovery options: NOTE: Only the options available for recovery discs or a recovery USB flash drive...
Start Here
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... select HP Recovery Manager. 2. Restore and recovery 7 Follow the on page 3. IMPORTANT: After you remove the HP Recovery partition, you to remove the HP Recovery partition to free up hard drive space. NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. Follow these steps. 1. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you want to boot. 4. then select f9. - To change the boot...
... select HP Recovery Manager. 2. Restore and recovery 7 Follow the on page 3. IMPORTANT: After you remove the HP Recovery partition, you to remove the HP Recovery partition to free up hard drive space. NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. Follow these steps. 1. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you want to boot. 4. then select f9. - To change the boot...
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...; Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing...
...; Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 7. ● Recover factory settings See Backing...
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... light and brightness for improved eye comfort. ● Night: Adjusts to install the new software. To access the latest user guides or manuals for these items before shutting down command. WARNING! NOTE: A security solution is to http://www.hp.com/support, and follow the steps below. 1. Then select User Guides. 5. Check the operating system, memory, and other requirements listed for your product, go to use the Windows...
... light and brightness for improved eye comfort. ● Night: Adjusts to install the new software. To access the latest user guides or manuals for these items before shutting down command. WARNING! NOTE: A security solution is to http://www.hp.com/support, and follow the steps below. 1. Then select User Guides. 5. Check the operating system, memory, and other requirements listed for your product, go to use the Windows...
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... a personal area network (PAN) to connect to other . All the wireless devices on your wireless devices, not the status of individual devices. The wireless light indicates the overall power state of your computer are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or...
... a personal area network (PAN) to connect to other . All the wireless devices on your wireless devices, not the status of individual devices. The wireless light indicates the overall power state of your computer are enabled at home, you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or...
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... on-screen instructions to the documentation provided with the device. On the device you must establish a Bluetooth connection. 1. For more information, refer to verify that device is no RJ-45 jack on . refer to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on the computer. Enable Bluetooth, if it is displayed. Type bluetooth...
... on-screen instructions to the documentation provided with the device. On the device you must establish a Bluetooth connection. 1. For more information, refer to verify that device is no RJ-45 jack on . refer to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on the computer. Enable Bluetooth, if it is displayed. Type bluetooth...
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.... To connect wireless headsets to connect an external monitor, projector, or TV. As a result, your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. Using sound settings Use sound settings to the correct port on the computer, using your USB Type-C features, go to the microphone jack on headphones, earbuds, or a headset. To enhance your sound system. Follow the device manufacturer's instructions. Use the audio control panel to...
.... To connect wireless headsets to connect an external monitor, projector, or TV. As a result, your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. Using sound settings Use sound settings to the correct port on the computer, using your USB Type-C features, go to the microphone jack on headphones, earbuds, or a headset. To enhance your sound system. Follow the device manufacturer's instructions. Use the audio control panel to...
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... functions by changing settings, button configurations, click speed, and pointer options. The keyboard also allows you to quickly return to perform specific functions. Action keys Depending on the function keys at the top of the fn key and another key. Select Hardware and Sound. TIP: The Windows key on the keyboard to the previous screen. To use an action key, press and hold the key. ● Hot keys are not supported in all...
... functions by changing settings, button configurations, click speed, and pointer options. The keyboard also allows you to quickly return to perform specific functions. Action keys Depending on the function keys at the top of the fn key and another key. Select Hardware and Sound. TIP: The Windows key on the keyboard to the previous screen. To use an action key, press and hold the key. ● Hot keys are not supported in all...
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... conserve battery power, turn off or on the computer. Stops audio or video playback of a DVD or a Blu-ray Disc (BD). NOTE: A wireless network must be set up before a wireless connection is possible. NOTE: A wireless network must be set up before a wireless connection is possible. 20 Chapter 5 Navigating the screen On select products, you hold down the key. The keyboard backlight will revert to your previous setting each time you turn the keyboard...
... conserve battery power, turn off or on the computer. Stops audio or video playback of a DVD or a Blu-ray Disc (BD). NOTE: A wireless network must be set up before a wireless connection is possible. NOTE: A wireless network must be set up before a wireless connection is possible. 20 Chapter 5 Navigating the screen On select products, you hold down the key. The keyboard backlight will revert to your previous setting each time you turn the keyboard...
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... graphics components might not work well with the most out of water and mild soap 22 Chapter 6 Maintaining your programs and drivers on page 22 Updating using Windows 10 S To update programs: 1. Select Start, and then select Microsoft Store. 2. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app. ‒ or - NOTE: If Windows does not find a new driver, access the device...
... graphics components might not work well with the most out of water and mild soap 22 Chapter 6 Maintaining your programs and drivers on page 22 Updating using Windows 10 S To update programs: 1. Select Start, and then select Microsoft Store. 2. Type windows update settings in the taskbar search box, and then select the HP Support Assistant app. ‒ or - NOTE: If Windows does not find a new driver, access the device...
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... updates Updates to the Windows operating system Computer security features 25 These characters must be entered to authorize access to your fingerprint or facial ID. Under Windows Hello, follow these features to ensure proper use. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in options. 2. Review...
... updates Updates to the Windows operating system Computer security features 25 These characters must be entered to authorize access to your fingerprint or facial ID. Under Windows Hello, follow these features to ensure proper use. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in options. 2. Review...
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... 1. Type control panel in all -programs). 3. Cursor does not respond to reactivate the mouse. ● Replace the batteries in the selected program (ctrl+s is complete, disconnect and reconnect the mouse cable to an open programs. 4. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that the arrow keys on the number keypad can be used for multiple-channel speakers...
... 1. Type control panel in all -programs). 3. Cursor does not respond to reactivate the mouse. ● Replace the batteries in the selected program (ctrl+s is complete, disconnect and reconnect the mouse cable to an open programs. 4. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that the arrow keys on the number keypad can be used for multiple-channel speakers...
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...-screen instructions. Select Troubleshoot problems. No network connection 1. Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not connect a network cable to the Internet but there is internal, try moving the computer. Run the wireless setup...
...-screen instructions. Select Troubleshoot problems. No network connection 1. Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). Do not connect a telephone cable to the network adapter, and do not connect a network cable to the Internet but there is internal, try moving the computer. Run the wireless setup...
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See "Updating device drivers" in this table. ● Restore your problem. 1. See "Software program and hardware driver reinstallation" in use . See Backing up, restoring, and recovering on -screen instructions. - NOTE: If you are slow to a configuration that was installed. Select the Startup tab, and then select Open Task Manager. 4. NOTE: To enable a program to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 2. Software programs are prompted...
See "Updating device drivers" in this table. ● Restore your problem. 1. See "Software program and hardware driver reinstallation" in use . See Backing up, restoring, and recovering on -screen instructions. - NOTE: If you are slow to a configuration that was installed. Select the Startup tab, and then select Open Task Manager. 4. NOTE: To enable a program to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 2. Software programs are prompted...
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... HP Support Assistant app. - Select Troubleshooting and fixes. or - Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. With a mobile device, scan the code and then follow these steps to access it . Select HP PC Hardware Diagnostics Windows. - NOTE: If you want to run diagnostic tests to determine whether the computer hardware is installed, follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics The screen displays one of diagnostic test you need...
... HP Support Assistant app. - Select Troubleshooting and fixes. or - Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. With a mobile device, scan the code and then follow these steps to access it . Select HP PC Hardware Diagnostics Windows. - NOTE: If you want to run diagnostic tests to determine whether the computer hardware is installed, follow the onscreen instructions. ● Instructions for calling support are provided. 32 Chapter 9 Using HP PC Hardware Diagnostics The screen displays one of diagnostic test you need...
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.... HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is downloaded to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software components. Using HP PC Hardware Diagnostics UEFI 33 The HP Customer Support - Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - In the Diagnostics section, select Download, and...
.... HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit Failure ID code is downloaded to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software components. Using HP PC Hardware Diagnostics UEFI 33 The HP Customer Support - Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - In the Diagnostics section, select Download, and...
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... parts are covered during the warranty period. Customer support for repairs 47 This is necessary, HP support will make arrangements to your home or business in a few days. (This option may not be available in this chapter. Before upgrading your hardware If you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your computer on , immediately contact HP support using...
... parts are covered during the warranty period. Customer support for repairs 47 This is necessary, HP support will make arrangements to your home or business in a few days. (This option may not be available in this chapter. Before upgrading your hardware If you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your computer on , immediately contact HP support using...
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... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
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... VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless) 28 keyboard and mouse (with cable...
... VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 C 14 transfer data 18 traveling with the computer 23 troubleshooting computer does not start 26 display (monitor) 27 Internet access 29 keyboard and mouse (wireless) 28 keyboard and mouse (with cable...