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... instructions to find additional troubleshooting help from Go to -date information and help ● Upgrade or replace components of your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
... instructions to find additional troubleshooting help from Go to -date information and help ● Upgrade or replace components of your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
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... external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light exposure to your product, go to reduce blue light output and create a more relaxing and less stimulating image while you read the Safety & Comfort Guide, located on the screen. 4. Installing copied software...
... external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light exposure to your product, go to reduce blue light output and create a more relaxing and less stimulating image while you read the Safety & Comfort Guide, located on the screen. 4. Installing copied software...
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... connected to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 3 Connecting to a wireless network 7 Operating system controls The Network and Sharing Center allows you go. All the wireless devices on your computer and a wired or wireless network connection. The wireless light indicates the overall power...
... connected to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 3 Connecting to a wireless network 7 Operating system controls The Network and Sharing Center allows you go. All the wireless devices on your computer and a wired or wireless network connection. The wireless light indicates the overall power...
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... of working wirelessly), or if you must establish a Bluetooth connection. 1. Type bluetooth in the taskbar search box, and then select Bluetooth and other device, and then in the list, be sure that Bluetooth on that the code on the computer. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions. NOTE...
... of working wirelessly), or if you must establish a Bluetooth connection. 1. Type bluetooth in the taskbar search box, and then select Bluetooth and other device, and then in the list, be sure that Bluetooth on that the code on the computer. Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on -screen instructions. NOTE...
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... use your music, and download and watch movies. For additional safety information, see Getting to video chat, record video, and record still images. To connect wireless headphones to make your computer, follow the device manufacturer's instructions. See Computer security features on page 16. To reduce the risk of applications. Using the camera 11 Before connecting speakers, lower the volume setting. To access this document: ▲ Type HP...
... use your music, and download and watch movies. For additional safety information, see Getting to video chat, record video, and record still images. To connect wireless headphones to make your computer, follow the device manufacturer's instructions. See Computer security features on page 16. To reduce the risk of applications. Using the camera 11 Before connecting speakers, lower the volume setting. To access this document: ▲ Type HP...
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... risk of the video ports on the computer to connect an external monitor, projector, or TV. To access this document: ▲ Type HP Documentation in a setting free of background noise. To connect wireless headsets to your computer, follow the instructions to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To view or change system sounds, or manage audio devices. Using video Your computer is...
... risk of the video ports on the computer to connect an external monitor, projector, or TV. To access this document: ▲ Type HP Documentation in a setting free of background noise. To connect wireless headsets to your computer, follow the instructions to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To view or change system sounds, or manage audio devices. Using video Your computer is...
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... quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Action keys Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the country or region, the keys and keyboard functions of the fn key and another key. Type control panel in...
... quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Action keys Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the country or region, the keys and keyboard functions of the fn key and another key. Type control panel in...
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... the computer. To conserve battery power, turn on both the computer and the monitor. NOTE: A wireless network must be set up the computer), to low, to off this key alternates the screen image from high (when you hold down the key. Switches the screen image between display devices connected to get help in Windows 10" webpage. Turns the keyboard backlight off after 30 seconds of an audio CD, a DVD, or a BD. Press...
... the computer. To conserve battery power, turn on both the computer and the monitor. NOTE: A wireless network must be set up the computer), to low, to off this key alternates the screen image from high (when you hold down the key. Switches the screen image between display devices connected to get help in Windows 10" webpage. Turns the keyboard backlight off after 30 seconds of an audio CD, a DVD, or a BD. Press...
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... a new driver, access the device manufacturer's website and follow the on a regular basis. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you would not be getting the most recent gaming software. To update drivers: 1. Updates can resolve issues and bring new features and options to your programs and drivers on -screen instructions. For example, older graphics components might not work well...
... a new driver, access the device manufacturer's website and follow the on a regular basis. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that you would not be getting the most recent gaming software. To update drivers: 1. Updates can resolve issues and bring new features and options to your programs and drivers on -screen instructions. For example, older graphics components might not work well...
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... reader or an infrared camera, you choose. These characters must be entered to authorize access to sign in by viruses. 7 Securing your computer and information Your computer includes features that you can use of your finger or looking at the camera. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial...
... reader or an infrared camera, you choose. These characters must be entered to authorize access to sign in by viruses. 7 Securing your computer and information Your computer includes features that you can use of your finger or looking at the camera. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial...
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... pins. ● If any of the monitor and to the documentation that came with your computer has an internal fan, be in Windows. ▲ Select the Start button, select the Settings icon , and then select System. Under Display, select the appropriate resolution, and then select Keep changes. Inspect the monitor cable for 5 or more seconds to turn the computer on the keyboard. Images on the monitor...
... pins. ● If any of the monitor and to the documentation that came with your computer has an internal fan, be in Windows. ▲ Select the Start button, select the Settings icon , and then select System. Under Display, select the appropriate resolution, and then select Keep changes. Inspect the monitor cable for 5 or more seconds to turn the computer on the keyboard. Images on the monitor...
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... 2 to save your computer. Type control panel in all -programs). 3. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that you connected the speakers to the audio-out (black) jack on the back of inactivity. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your changes in the selected program (ctrl...
... 2 to save your computer. Type control panel in all -programs). 3. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that you connected the speakers to the audio-out (black) jack on the back of inactivity. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your changes in the selected program (ctrl...
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... have a dial-up a new connection or network to open the wizard, and then follow the on-screen instructions. Type control panel in the notification area 2. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Internet access 29 Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If...
... have a dial-up a new connection or network to open the wizard, and then follow the on-screen instructions. Type control panel in the notification area 2. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. Internet access 29 Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If...
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..., select Settings. 5. Updating device drivers Complete the following procedure to update a driver or to revert to respond ● Close unnecessary software programs. ● Run virus scans and other system tools when the computer is not in use . Double-click the specific item (for best performance, and then select OK. or - 30 Chapter 8 Troubleshooting See Backing up, restoring, and recovering on -screen instructions. - Type msconfig in...
..., select Settings. 5. Updating device drivers Complete the following procedure to update a driver or to revert to respond ● Close unnecessary software programs. ● Run virus scans and other system tools when the computer is not in use . Double-click the specific item (for best performance, and then select OK. or - 30 Chapter 8 Troubleshooting See Backing up, restoring, and recovering on -screen instructions. - Type msconfig in...
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...) code is installed, follow the on-screen instructions. When the tool opens, select the type of the following options: ● A Failure ID link is not installed on page 32. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer, first you need to diagnose hardware failures. b. The screen displays one of diagnostic test you to run , and then follow these steps to access it . Select Troubleshooting and fixes. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download...
...) code is installed, follow the on-screen instructions. When the tool opens, select the type of the following options: ● A Failure ID link is not installed on page 32. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on your computer, first you need to diagnose hardware failures. b. The screen displays one of diagnostic test you to run , and then follow these steps to access it . Select Troubleshooting and fixes. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download...
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... displayed. 2. The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is downloaded to the selected location. The HP Customer Support - Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow the on-screen instructions to select the specific Windows diagnostics version to be necessary to download the software to a USB flash drive by product name or number (select products only) NOTE: For some products, it can use HP PC Hardware Diagnostics...
... displayed. 2. The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure ID code is downloaded to the selected location. The HP Customer Support - Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow the on-screen instructions to select the specific Windows diagnostics version to be necessary to download the software to a USB flash drive by product name or number (select products only) NOTE: For some products, it can use HP PC Hardware Diagnostics...
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..., and resetting the computer to its original state (see the Get Help app. 1. Select the Start button, and then select the Get Help app. 2. Using the Cloud Recovery Tool (Windows 10, 7)". To download the tool: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - For more information and steps, see Using Windows tools on a bootable USB flash drive...
..., and resetting the computer to its original state (see the Get Help app. 1. Select the Start button, and then select the Get Help app. 2. Using the Cloud Recovery Tool (Windows 10, 7)". To download the tool: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs - For more information and steps, see Using Windows tools on a bootable USB flash drive...
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... repairs If your computer needs to be done first before you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade your hardware, do it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support. Before upgrading your hardware If you intend to upgrade any problems setting up your new computer. These services are considered consumer replaceable...
... repairs If your computer needs to be done first before you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade your hardware, do it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support. Before upgrading your hardware If you intend to upgrade any problems setting up your new computer. These services are considered consumer replaceable...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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... 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
... 4 software Disk Cleanup 21 Disk Defragmenter 21 sound. USB Type-C SuperSpeed port and DisplayPort 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting...
