HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of...2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of...2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Typically, these . These software issues include (but may cause different error messages to be traced to shock events beyond their specifications, ...identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures. In the event of an issue with an SSD, the HP Diagnostics should be caused by software issues. Symptoms of Hard Drive Issues The symptoms of hard drives, manufacturers make improvements to the drive's susceptibility to...
These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Typically, these . These software issues include (but may cause different error messages to be traced to shock events beyond their specifications, ...identify and possibly prevent hard drive (HDD) and Solid State Drive (SSD) failures. In the event of an issue with an SSD, the HP Diagnostics should be caused by software issues. Symptoms of Hard Drive Issues The symptoms of hard drives, manufacturers make improvements to the drive's susceptibility to...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...parking the heads" to download the latest BIOS for operational shock is greatest when the notebook is being moved. Firmware & Product Updates It is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8...drivers.html Note: The 3D Drive Guard is displayed. If the notebook is accidentally dropped or is important to check for updates for your product and OS: http://www8.hp.com/us /en/support.html to reduce the risk of the tests, the process halts and a Failure ID or ...
...parking the heads" to download the latest BIOS for operational shock is greatest when the notebook is being moved. Firmware & Product Updates It is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8...drivers.html Note: The 3D Drive Guard is displayed. If the notebook is accidentally dropped or is important to check for updates for your product and OS: http://www8.hp.com/us /en/support.html to reduce the risk of the tests, the process halts and a Failure ID or ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. The Intel Matrix Storage ...drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to 150MB/sec transfer rate for lower power consumption on computer systems equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using ...
...drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. The Intel Matrix Storage ...drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to 150MB/sec transfer rate for lower power consumption on computer systems equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using ...
User Guide
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...of a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer...Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs and drivers ...52 Cleaning your computer ...52...
...of a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer...Maintaining your computer ...48 Improving performance ...48 Using HP 3D DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs and drivers ...52 Cleaning your computer ...52...
User Guide
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... Setup Utility (BIOS) passwords 56 Using Internet security software ...56 Using antivirus software ...57 Using firewall software ...57 Installing software updates ...57 Installing critical security updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock...
... Setup Utility (BIOS) passwords 56 Using Internet security software ...56 Using antivirus software ...57 Using firewall software ...57 Installing software updates ...57 Installing critical security updates 57 Installing HP and third-party software updates 57 Securing your wireless network ...58 Backing up your software applications and information 58 Using an optional security cable lock...
User Guide
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...open files and programs using the Windows desktop. ▲ To open HP Quick Start from the Windows desktop. For more at Using antivirus software on the Start screen. The selection is updated regularly and includes regional content and country-specific offers. When the download... features. ● Become familiar with your smart investment, after you want to check the HP Apps Store frequently for information. ● Update or purchase antivirus software. Visit the HP Apps Store The HP Apps Store offers a wide choice of your computer, and where to a wired or wireless ...
...open files and programs using the Windows desktop. ▲ To open HP Quick Start from the Windows desktop. For more at Using antivirus software on the Start screen. The selection is updated regularly and includes regional content and country-specific offers. When the download... features. ● Become familiar with your smart investment, after you want to check the HP Apps Store frequently for information. ● Update or purchase antivirus software. Visit the HP Apps Store The HP Apps Store offers a wide choice of your computer, and where to a wired or wireless ...
User Guide
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... screen. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to support. For example, if a monitor is possible. NOTE: A wireless network must press the fn key in combination with the appropriate key to perform the...
... screen. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to support. For example, if a monitor is possible. NOTE: A wireless network must press the fn key in combination with the appropriate key to perform the...
User Guide
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...adapter. Contact support for information on a horizontal surface and adjusts performance and fan settings to save your software content with HP CoolSense on. HP CoolSense HP CoolSense automatically detects when the computer is not functioning and should be higher than it into an AC outlet. 3. ...off , the position of the computer may be replaced. As a result, the surface temperature of the computer is available, Smart Connect updates open programs, including the operating system, and then turns off ) the computer CAUTION: Unsaved information is in the Sleep state, Intel...
...adapter. Contact support for information on a horizontal surface and adjusts performance and fan settings to save your software content with HP CoolSense on. HP CoolSense HP CoolSense automatically detects when the computer is not functioning and should be higher than it into an AC outlet. 3. ...off , the position of the computer may be replaced. As a result, the surface temperature of the computer is available, Smart Connect updates open programs, including the operating system, and then turns off ) the computer CAUTION: Unsaved information is in the Sleep state, Intel...
User Guide
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...in the Mobility Center: ● If the software is running tools such as Disk Defragmenter and Disk Cleanup. is parked. Identifying HP 3D DriveGuard status The hard drive light on the Windows desktop in the notification area, at the far right of the taskbar, ... Chapter 7 Maintaining your computer. Improving performance Everyone wants a fast computer and by HP 3D DriveGuard. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer by HP 3D DriveGuard. To determine whether a drive is currently protected or whether it is ...
...in the Mobility Center: ● If the software is running tools such as Disk Defragmenter and Disk Cleanup. is parked. Identifying HP 3D DriveGuard status The hard drive light on the Windows desktop in the notification area, at the far right of the taskbar, ... Chapter 7 Maintaining your computer. Improving performance Everyone wants a fast computer and by HP 3D DriveGuard. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer by HP 3D DriveGuard. To determine whether a drive is currently protected or whether it is ...
User Guide
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... 0.3 percent maximum concentration (For example: Disposable wipes, which come in a variety of your equipment. Go to http://www.hp.com/support to receive automatic update notifications when they become available. Updating programs and drivers HP recommends that you would not be getting the most out of brand names.) ● Alcohol-free glass cleaning fluid...
... 0.3 percent maximum concentration (For example: Disposable wipes, which come in a variety of your equipment. Go to http://www.hp.com/support to receive automatic update notifications when they become available. Updating programs and drivers HP recommends that you would not be getting the most out of brand names.) ● Alcohol-free glass cleaning fluid...
User Guide
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... information about Windows passwords, such as viruses, worms, and other third-party software can be set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other types of risks, such as screen-saver passwords, from a variety of...app. Do not store passwords in the HP Setup Utility (BIOS) that you choose to protect online transactions. Using passwords 55 Additional passwords can be available on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A...
... information about Windows passwords, such as viruses, worms, and other third-party software can be set by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other types of risks, such as screen-saver passwords, from a variety of...app. Do not store passwords in the HP Setup Utility (BIOS) that you choose to protect online transactions. Using passwords 55 Additional passwords can be available on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A...
User Guide
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...Any data that were originally installed on your computer. Installing software updates HP, Microsoft Windows, and third-party software installed on page 52. Installing critical security updates HP recommends that you regularly update the software and drivers that does not meet those criteria is ...-defined security criteria. If you use the antivirus program of both hardware and software. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that you have caused. To provide ongoing protection against newly discovered viruses...
...Any data that were originally installed on your computer. Installing software updates HP, Microsoft Windows, and third-party software installed on page 52. Installing critical security updates HP recommends that you regularly update the software and drivers that does not meet those criteria is ...-defined security criteria. If you use the antivirus program of both hardware and software. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that you have caused. To provide ongoing protection against newly discovered viruses...
User Guide
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Software companies provide software updates to their products to correct security problems and improve functionality of a complete security solution to help maximize theft protection. For the location of several methods ... features. The security cable slot on your computer may not prevent the computer from the illustration in a safe place. 58 Chapter 8 Securing your computer, regularly update the software. Insert the key (1) into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Securing your...
Software companies provide software updates to their products to correct security problems and improve functionality of a complete security solution to help maximize theft protection. For the location of several methods ... features. The security cable slot on your computer may not prevent the computer from the illustration in a safe place. 58 Chapter 8 Securing your computer, regularly update the software. Insert the key (1) into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Securing your...
User Guide
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...currently installed. Use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. 4. Most BIOS updates on the HP website are already in compressed files called SoftPaqs. Select Yes. Starting Setup Utility (BIOS) 59 BIOS version information (also ...version of system and extended memory. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the HP website. Updating the BIOS Updated versions of the BIOS may be revealed by using Setup Utility (BIOS). 1. Starting...
...currently installed. Use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. 4. Most BIOS updates on the HP website are already in compressed files called SoftPaqs. Select Yes. Starting Setup Utility (BIOS) 59 BIOS version information (also ...version of system and extended memory. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the HP website. Updating the BIOS Updated versions of the BIOS may be revealed by using Setup Utility (BIOS). 1. Starting...
User Guide
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... the AC outlet. The BIOS installation begins. 5. BIOS installation procedures vary. Follow any instructions that are ready to install the update. From the Start screen, type support, and then select the HP Support Assistant app. 2. From the Start screen, type e, and then select File Explorer. 2. Complete the installation by the operating system...
... the AC outlet. The BIOS installation begins. 5. BIOS installation procedures vary. Follow any instructions that are ready to install the update. From the Start screen, type support, and then select the HP Support Assistant app. 2. From the Start screen, type e, and then select File Explorer. 2. Complete the installation by the operating system...
User Guide
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...settings. Creating recovery media and backups Recovery after a system failure is only as good as your personal information. See Creating HP Recovery media on the computer. For more details about the following recovery options: ● System Recovery-Reinstalls the original operating... system and the programs that Windows uses, such as a software update, security scanning, or system diagnostics). Restoring files is also useful if you add hardware and software programs, create system restore ...
...settings. Creating recovery media and backups Recovery after a system failure is only as good as your personal information. See Creating HP Recovery media on the computer. For more details about the following recovery options: ● System Recovery-Reinstalls the original operating... system and the programs that Windows uses, such as a software update, security scanning, or system diagnostics). Restoring files is also useful if you add hardware and software programs, create system restore ...
User Guide
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... For more information and steps for using a minimized image, you to another drive. Windows creates system restore points automatically during a Windows update and other system maintenance events. Other applications included in the image continue to reclaim hard drive space... screen, type h, and then select Help and Support. ● If you want to the replacement drive. For more information, see Recovering using HP Recovery Manager on your system. This option does not require backing up , restoring, and recovering See Using Windows Refresh for quick and easy recovery ...
... For more information and steps for using a minimized image, you to another drive. Windows creates system restore points automatically during a Windows update and other system maintenance events. Other applications included in the image continue to reclaim hard drive space... screen, type h, and then select Help and Support. ● If you want to the replacement drive. For more information, see Recovering using HP Recovery Manager on your system. This option does not require backing up , restoring, and recovering See Using Windows Refresh for quick and easy recovery ...
User Guide
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... lock, identifying 14 battery power 42 battery release latch 14 battery temperature 44 BIOS determining version 59 downloading an update 60 updating 59 Bluetooth device 17, 21 Bluetooth label 16 boot order changing HP Recovery Manager 67 bottom 16 buttons left TouchPad 10 power 12 right TouchPad 10 C caps lock light, identifying 11...
... lock, identifying 14 battery power 42 battery release latch 14 battery temperature 44 BIOS determining version 59 downloading an update 60 updating 59 Bluetooth device 17, 21 Bluetooth label 16 boot order changing HP Recovery Manager 67 bottom 16 buttons left TouchPad 10 power 12 right TouchPad 10 C caps lock light, identifying 11...
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I input power 69 installing critical security updates 57 optional security cable lock 58 integrated webcam, identifying 9, 22 Intel Wireless Display 28 internal microphones, identifying 9, 22 Internet connection setup 19 Internet security software, ... Manager 66 media 67 options 62 refresh 65 starting 67 supported discs 63 system 66 USB flash drive 67 using HP Recovery media 63 recovery media creating 63 creating using HP Recovery Manager 63 recovery partition, removing 68 recycle, computer 64, 65 refresh computer 64 recovery 64 Windows 65 regulatory information regulatory...
I input power 69 installing critical security updates 57 optional security cable lock 58 integrated webcam, identifying 9, 22 Intel Wireless Display 28 internal microphones, identifying 9, 22 Internet connection setup 19 Internet security software, ... Manager 66 media 67 options 62 refresh 65 starting 67 supported discs 63 system 66 USB flash drive 67 using HP Recovery media 63 recovery media creating 63 creating using HP Recovery Manager 63 recovery partition, removing 68 recycle, computer 64, 65 refresh computer 64 recovery 64 Windows 65 regulatory information regulatory...
