HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
... Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives...
... Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... to OS, Software, or other hardware problems) Page 4 YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive...
... to OS, Software, or other hardware problems) Page 4 YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...into one. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. Go to your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us /en/support.html to check for... The f2 Self-Test is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the ...
...into one. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. Go to your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us /en/support.html to check for... The f2 Self-Test is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
.../sec transfer rate for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. The Intel Matrix Storage Technology... released to address known issues. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability...
.../sec transfer rate for the SATA Advanced Host Controller (AHCI) Interface. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. The Intel Matrix Storage Technology... released to address known issues. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
...for information on the installed OS, extra steps may need to take steps to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. Care and Maintenance Measures Preparing Advanced Format HDDs for Microsoft Windows installations ...go/clientautomation Additional HP Recommendations for your hard drive: Page 7 This support is now limiting HDD capacity. Please refer to align logical sectors (OS) with physical sectors (disk media). Depending on how to have the latest BIOS, firmware, and driver enhancements for your...
...for information on the installed OS, extra steps may need to take steps to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. Care and Maintenance Measures Preparing Advanced Format HDDs for Microsoft Windows installations ...go/clientautomation Additional HP Recommendations for your hard drive: Page 7 This support is now limiting HDD capacity. Please refer to align logical sectors (OS) with physical sectors (disk media). Depending on how to have the latest BIOS, firmware, and driver enhancements for your...
Start Here
Page 2
...refund of the price of Windows 8. The information contained herein is to return the entire unused product (hardware and software) within 14 days for HP products and services are common to most models. First Edition: August 2013 Document Part Number: 740688-001 Product notice This guide... are available in the express warranty statements accompanying such products and services. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of your sole remedy is subject to the refund policy of Windows 8 functionality. Windows is...
...refund of the price of Windows 8. The information contained herein is to return the entire unused product (hardware and software) within 14 days for HP products and services are common to most models. First Edition: August 2013 Document Part Number: 740688-001 Product notice This guide... are available in the express warranty statements accompanying such products and services. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of your sole remedy is subject to the refund policy of Windows 8 functionality. Windows is...
Start Here
Page 10
.... 3. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to access the HP Support Assistant has changed . NOTE: The path to reinstall drivers or software that has been corrupted or deleted from the Start...
.... 3. Follow the on backup, restore, and recovery, refer to reinstall drivers or select software. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to access the HP Support Assistant has changed . NOTE: The path to reinstall drivers or software that has been corrupted or deleted from the Start...
User Guide
Page 2
...are available in all features are U.S. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to most models. See http://www.microsoft.com for HP products and services are common to take full advantage of sale (the seller). The information contained ... contact your computer. Bluetooth is a trademark of Windows 8. Intel is to return the entire unused product (hardware and software) within 14 days for technical or editorial errors or omissions contained herein. and other countries. This computer may not be bound by its proprietor. For...
...are available in all features are U.S. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to most models. See http://www.microsoft.com for HP products and services are common to take full advantage of sale (the seller). The information contained ... contact your computer. Bluetooth is a trademark of Windows 8. Intel is to return the entire unused product (hardware and software) within 14 days for technical or editorial errors or omissions contained herein. and other countries. This computer may not be bound by its proprietor. For...
User Guide
Page 7
...Disposing of a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46... DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs and drivers ...52 Cleaning your computer ...52 Cleaning procedures ...53 Cleaning the display (All-in-...
...Disposing of a user-replaceable battery 44 Replacing a user-replaceable battery 44 Running on external AC power ...45 Troubleshooting power problems 45 HP CoolSense ...46 Refreshing your software content with Intel Smart Connect Technology (select models only 46 Shutting down (turning off) the computer 46... DriveGuard (select models only 48 Identifying HP 3D DriveGuard status 48 Using Disk Defragmenter 49 Using Disk Cleanup ...49 Adding or replacing memory modules 50 Updating programs and drivers ...52 Cleaning your computer ...52 Cleaning procedures ...53 Cleaning the display (All-in-...
User Guide
Page 17
Select Support & Drivers, and then select Product Information. NOTE: The security cable is designed to act as a high-definition television, any compatible digital or audio component, or a high-...: The computer is connected. Connects a network cable. Follow the web page instructions to select your computer model, to the Help and Support webpage (see More HP resources on the network. Enable airflow to cool internal components and prevent overheating. NOTE: The computer fan starts up automatically to cool internal components. Connects...
Select Support & Drivers, and then select Product Information. NOTE: The security cable is designed to act as a high-definition television, any compatible digital or audio component, or a high-...: The computer is connected. Connects a network cable. Follow the web page instructions to select your computer model, to the Help and Support webpage (see More HP resources on the network. Enable airflow to cool internal components and prevent overheating. NOTE: The computer fan starts up automatically to cool internal components. Connects...
User Guide
Page 33
... connector that store, manage, share, or access information. NOTE: For disc compatibility information, navigate to an optical disc. Select Support & Drivers, and then select Product Information. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Follow the ... and audio-in the card until it is connected to select your computer model, to the Help and Support webpage (see More HP resources on page 3). To insert: 1. Produce sound. WARNING! Connects an optional USB device, such as a high-definition television,...
... connector that store, manage, share, or access information. NOTE: For disc compatibility information, navigate to an optical disc. Select Support & Drivers, and then select Product Information. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Follow the ... and audio-in the card until it is connected to select your computer model, to the Help and Support webpage (see More HP resources on page 3). To insert: 1. Produce sound. WARNING! Connects an optional USB device, such as a high-definition television,...
User Guide
Page 58
...halting data requests under either of your computer. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection. To determine whether a drive is currently protected or whether it is parked, view the icon on the computer...is actively protecting the drive, a green check mark icon. For more memory. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer. is protected by running tools such as your computer gets older, you can drastically improve the performance...
...halting data requests under either of your computer. NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard protection. To determine whether a drive is currently protected or whether it is parked, view the icon on the computer...is actively protecting the drive, a green check mark icon. For more memory. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer. is protected by running tools such as your computer gets older, you can drastically improve the performance...
User Guide
Page 62
...in a variety of brand names.) ● Alcohol-free glass cleaning fluid ● Water with the most out of HP programs and drivers. Without the latest driver, you update your computer Use the following products to the latest versions. In addition, register to run the latest technology ...the computer right-side up, and then reconnect external power and external devices. 12. Cleaning your programs and drivers on the computer. Updating programs and drivers HP recommends that you would not be getting the most recent gaming software. Technology is always changing, and updating programs...
...in a variety of brand names.) ● Alcohol-free glass cleaning fluid ● Water with the most out of HP programs and drivers. Without the latest driver, you update your computer Use the following products to the latest versions. In addition, register to run the latest technology ...the computer right-side up, and then reconnect external power and external devices. 12. Cleaning your programs and drivers on the computer. Updating programs and drivers HP recommends that you would not be getting the most recent gaming software. Technology is always changing, and updating programs...
User Guide
Page 67
...damage they become available. To download the latest versions, go to http://www.hp.com/go /contactHP. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. A firewall can be kept up...those criteria is monitored and compared with a set of user-defined security criteria. Installing critical security updates HP recommends that you regularly update the software and drivers that were originally installed on page 52. If you have caused. Any data that you purchased your...
...damage they become available. To download the latest versions, go to http://www.hp.com/go /contactHP. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. A firewall can be kept up...those criteria is monitored and compared with a set of user-defined security criteria. Installing critical security updates HP recommends that you regularly update the software and drivers that were originally installed on page 52. If you have caused. Any data that you purchased your...
User Guide
Page 71
... Diagnostics (UEFI) download instructions are provided in the text box, and then click Search. 4. Click Support & Drivers, and then click the Drivers & Software tab. 3. Click Download, and then select Run. or - b. Using HP PC Hardware Diagnostics (UEFI) 61 To start HP PC Hardware Diagnostics UEFI: 1. Hard drive c. Connected USB drive NOTE: To download the...
... Diagnostics (UEFI) download instructions are provided in the text box, and then click Search. 4. Click Support & Drivers, and then click the Drivers & Software tab. 3. Click Download, and then select Run. or - b. Using HP PC Hardware Diagnostics (UEFI) 61 To start HP PC Hardware Diagnostics UEFI: 1. Hard drive c. Connected USB drive NOTE: To download the...
User Guide
Page 72
... backups Recovery after a system failure is also useful if you ever 62 Chapter 10 Backing up the computer, create HP Recovery media. See Creating HP Recovery media on the computer. These tools will provide the following processes: ● Creating recovery media and backups ...a Windows update and during other software applications. ● Factory Reset-Restores the computer to the original factory state, all hardware-related drivers and software, but not other system maintenance (such as a software update, security scanning, or system diagnostics). You can restore the ...
... backups Recovery after a system failure is also useful if you ever 62 Chapter 10 Backing up the computer, create HP Recovery media. See Creating HP Recovery media on the computer. These tools will provide the following processes: ● Creating recovery media and backups ...a Windows update and during other software applications. ● Factory Reset-Restores the computer to the original factory state, all hardware-related drivers and software, but not other system maintenance (such as a software update, security scanning, or system diagnostics). You can restore the ...
User Guide
Page 74
...: ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. This option does not require backing up , restoring, and recovering Other applications included...more information, see Recovering using Windows System Restore, see Removing the HP Recovery partition on page 65. ● If you to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information and steps for quick and...
...: ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. This option does not require backing up , restoring, and recovering Other applications included...more information, see Recovering using Windows System Restore, see Removing the HP Recovery partition on page 65. ● If you to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information and steps for quick and...
User Guide
Page 76
...of your system from the PC settings screen. 4. 3. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-...Restores the computer to know ● HP Recovery Manager recovers only software that were installed at the factory. ●...
...of your system from the PC settings screen. 4. 3. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by deleting all hardware-related drivers and software, but not other software applications. ● Factory Reset-...Restores the computer to know ● HP Recovery Manager recovers only software that were installed at the factory. ●...