End User License Agreement
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... was originally purchased. TRANSFER. Any transfer must include all the EULA terms. Upon transfer of the Software Product, your HP Product, whether in relation to support services related to United States copyright, trade secret, and trademark law, as well as a consignment. You agree that... HP and its suppliers and are protected by HP unless HP provides other terms will also terminate upon conditions set forth elsewhere in this ...
... was originally purchased. TRANSFER. Any transfer must include all the EULA terms. Upon transfer of the Software Product, your HP Product, whether in relation to support services related to United States copyright, trade secret, and trademark law, as well as a consignment. You agree that... HP and its suppliers and are protected by HP unless HP provides other terms will also terminate upon conditions set forth elsewhere in this ...
End User License Agreement
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...products and services . Rev. 10/03 5096-031* 355096-031 This EULA is subject to the Software Product or any HP policies or programs for support services conflict with respect to change without notice. Nothing herein should be trademarks of any other product names mentioned herein may...terms of their respective companies. You represent that you are duly authorized by your state of residence and, if applicable, you and HP relating to the Software Product and it supersedes all prior or contemporaneous oral or written communications, proposals and representations with the terms ...
...products and services . Rev. 10/03 5096-031* 355096-031 This EULA is subject to the Software Product or any HP policies or programs for support services conflict with respect to change without notice. Nothing herein should be trademarks of any other product names mentioned herein may...terms of their respective companies. You represent that you are duly authorized by your state of residence and, if applicable, you and HP relating to the Software Product and it supersedes all prior or contemporaneous oral or written communications, proposals and representations with the terms ...
HP Omnibook PC - Password Removal Form
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... THE ABOVE PROOF-OF-OWNERSHIP TO THE NUMBER PROVIDED TO YOU BY HP SUPPORT Possible fee based support, Once all information is received, we will contact you via phone ... purchase 4. Requester's address (print 2. B) Attested Ownership with the following information 1. From whom was the notebook acquired? (Company, store, gift, etc 3. Date of Hewlett-Packard Company Product Number. (e.g., F2083WT, F1980KT... of the following options must be held responsible for Hewlett Packard OmniBook/Pavilion password removals. Please use either Section A or Section B. Product Number (e.g., F2083WT...
... THE ABOVE PROOF-OF-OWNERSHIP TO THE NUMBER PROVIDED TO YOU BY HP SUPPORT Possible fee based support, Once all information is received, we will contact you via phone ... purchase 4. Requester's address (print 2. B) Attested Ownership with the following information 1. From whom was the notebook acquired? (Company, store, gift, etc 3. Date of Hewlett-Packard Company Product Number. (e.g., F2083WT, F1980KT... of the following options must be held responsible for Hewlett Packard OmniBook/Pavilion password removals. Please use either Section A or Section B. Product Number (e.g., F2083WT...
HP OmniBook Hardware Diagnostics
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5. The Support Ticket 5-1 What is the Support Ticket 5-2 Creating a Support Ticket 5-2 Adding Comments to the Support Ticket 5-3 6. Hewlett-Packard Support and Information Services 6-1 Your HP Authorized Reseller 6-2 Hewlett-Packard Information Services 6-3 HP OmniBook World Wide Web 6-3 HP PC & Peripheral Self-Help and Direct-Help Tools 6-3 iv
5. The Support Ticket 5-1 What is the Support Ticket 5-2 Creating a Support Ticket 5-2 Adding Comments to the Support Ticket 5-3 6. Hewlett-Packard Support and Information Services 6-1 Your HP Authorized Reseller 6-2 Hewlett-Packard Information Services 6-3 HP OmniBook World Wide Web 6-3 HP PC & Peripheral Self-Help and Direct-Help Tools 6-3 iv
HP OmniBook Hardware Diagnostics
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...fails • Provide HP-dedicated Support Agents with a PC is diagnosis. The basic test phase is described in chapter 2. • The Basic Tests, which automatically detects the complete hardware configuration of the test results and the PC's configuration. HP's OmniBook Hardware Diagnostics (DiagTools)... hardwarerelated problems on an OmniBook notebook PC • Understand the purpose of the PC as a whole. What is not a repair tool. These provide complete, in chapter 4. • The Support Ticket, which is a complete record of an OmniBook PC. The advanced test phase...
...fails • Provide HP-dedicated Support Agents with a PC is diagnosis. The basic test phase is described in chapter 2. • The Basic Tests, which automatically detects the complete hardware configuration of the test results and the PC's configuration. HP's OmniBook Hardware Diagnostics (DiagTools)... hardwarerelated problems on an OmniBook notebook PC • Understand the purpose of the PC as a whole. What is not a repair tool. These provide complete, in chapter 4. • The Support Ticket, which is a complete record of an OmniBook PC. The advanced test phase...
HP OmniBook Hardware Diagnostics
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... run on the following HP OmniBook PCs: • All OmniBook PCs released after June, 1998. • OmniBook 800. • OmniBook 2000. • OmniBook 5500. • OmniBook 5700. • OmniBook 3000. • OmniBook 2100. • OmniBook 3100. • OmniBook 4100. • OmniBook 7100. • OmniBook Sojourn. Note You should verify you use the correct version of OmniBook Hardware Diagnostics for the OmniBook you are testing. Compatibility OmniBook Hardware Diagnostics can...
... run on the following HP OmniBook PCs: • All OmniBook PCs released after June, 1998. • OmniBook 800. • OmniBook 2000. • OmniBook 5500. • OmniBook 5700. • OmniBook 3000. • OmniBook 2100. • OmniBook 3100. • OmniBook 4100. • OmniBook 7100. • OmniBook Sojourn. Note You should verify you use the correct version of OmniBook Hardware Diagnostics for the OmniBook you are testing. Compatibility OmniBook Hardware Diagnostics can...
HP OmniBook Hardware Diagnostics
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...: • For any compatible OmniBook PC, you can create the OmniBook Hardware Diagnostics floppy diskette from a file downloaded from the World Wide Web. • For OmniBook PCs introduced after October 1997, you can download the latest version of charge from HP's World Wide Web site.) 1-2...as well as network administrators, you must not be downloaded free of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook. OmniBook Hardware Diagnostics will function correctly only under the DOS operating system and once the...
...: • For any compatible OmniBook PC, you can create the OmniBook Hardware Diagnostics floppy diskette from a file downloaded from the World Wide Web. • For OmniBook PCs introduced after October 1997, you can download the latest version of charge from HP's World Wide Web site.) 1-2...as well as network administrators, you must not be downloaded free of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook. OmniBook Hardware Diagnostics will function correctly only under the DOS operating system and once the...
HP OmniBook Hardware Diagnostics
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Quit all applications, shut down the operating system, and restart your local or HP-dedicated Support Agent. Contact your PC. Replace and press any key when ready" appears when the PC starts. To do this in Windows 95 or Windows NT 4.0, click the Start button then ... the Welcome screen (refer to page 1-2). 1-6 The PC will start from the hard disk drive as "Non-System disk or disk error. To do this : 1. Starting OmniBook Hardware Diagnostics Starting OmniBook Hardware Diagnostics Starting OmniBook Hardware Diagnostics Once you have created the diskette, you can...
Quit all applications, shut down the operating system, and restart your local or HP-dedicated Support Agent. Contact your PC. Replace and press any key when ready" appears when the PC starts. To do this in Windows 95 or Windows NT 4.0, click the Start button then ... the Welcome screen (refer to page 1-2). 1-6 The PC will start from the hard disk drive as "Non-System disk or disk error. To do this : 1. Starting OmniBook Hardware Diagnostics Starting OmniBook Hardware Diagnostics Starting OmniBook Hardware Diagnostics Once you have created the diskette, you can...
HP OmniBook Hardware Diagnostics
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Note The ability to detect devices depends in the hardware detection phase: • Product name • Serial number • HP BIOS version • Processor type • Cache memory type and size • Total main memory • Graphics adapter • Flexible disk drive ...Serial ports • Parallel port If your PC has one or more of the above . 2-5 Not all OmniBook products have the level of DMI support assumed for the listing above components and it is not detected by OmniBook Hardware Diagnostics, then refer to "If a PC Component is Detected The following can be detected...
Note The ability to detect devices depends in the hardware detection phase: • Product name • Serial number • HP BIOS version • Processor type • Cache memory type and size • Total main memory • Graphics adapter • Flexible disk drive ...Serial ports • Parallel port If your PC has one or more of the above . 2-5 Not all OmniBook products have the level of DMI support assumed for the listing above components and it is not detected by OmniBook Hardware Diagnostics, then refer to "If a PC Component is Detected The following can be detected...
HP OmniBook Hardware Diagnostics
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... you continue with the PC for information about the PC's Setup program.) 3. Not all OmniBook products have not been detected. Note OmniBook Hardware Diagnostics does not test components that the PC is on the version of components that supports the drive. If the problem persists, contact your PC (such as a hard... component is normal. Even if the CD-ROM drive is not detected, do the following: 1. Hardware Detection If a PC Component is Not Detected If a PC Component is Not Detected If a component or device in your local or HP-dedicated Support Agent for assistance. 2-6
... you continue with the PC for information about the PC's Setup program.) 3. Not all OmniBook products have not been detected. Note OmniBook Hardware Diagnostics does not test components that the PC is on the version of components that supports the drive. If the problem persists, contact your PC (such as a hard... component is normal. Even if the CD-ROM drive is not detected, do the following: 1. Hardware Detection If a PC Component is Not Detected If a PC Component is Not Detected If a component or device in your local or HP-dedicated Support Agent for assistance. 2-6
HP OmniBook Hardware Diagnostics
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Basic System Test Test Result: PASS Test Result: PASS It the basic system test is successful, a screen similar to the following will appear: The following action is recommended: • If you are running the Hardware Diagnostics for verification purposes only, there is no need to continue with the Advanced Tests or to exit OmniBook Hardware Diagnostics. 3-3 Remove the diagnostic diskette from the floppy drive and press F3 to create a support ticket.
Basic System Test Test Result: PASS Test Result: PASS It the basic system test is successful, a screen similar to the following will appear: The following action is recommended: • If you are running the Hardware Diagnostics for verification purposes only, there is no need to continue with the Advanced Tests or to exit OmniBook Hardware Diagnostics. 3-3 Remove the diagnostic diskette from the floppy drive and press F3 to create a support ticket.
HP OmniBook Hardware Diagnostics
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...can repeat the basic system test if desired. Although no failure was detected, the Support Ticket will be asked by your local or HPdedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) For a known hardware problem, intermediate and experienced users... investigating a known hardware problem, press F4 to create a Support Ticket. For a known hardware problem, if you are a less experienced user, contact your local or HP-dedicated support agent for communicating the test results and PC configuration to your support agent to conduct an advanced system test.
...can repeat the basic system test if desired. Although no failure was detected, the Support Ticket will be asked by your local or HPdedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) For a known hardware problem, intermediate and experienced users... investigating a known hardware problem, press F4 to create a Support Ticket. For a known hardware problem, if you are a less experienced user, contact your local or HP-dedicated support agent for communicating the test results and PC configuration to your support agent to conduct an advanced system test.
HP OmniBook Hardware Diagnostics
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.... For example, it may simply mean that there is the most effective way to communicate the problem to the following actions are recommended: • Create a Support Ticket now. The Support Ticket is a complete record of the basic tests failed, a screen similar to your local or 3-5 It is a loose cable.
.... For example, it may simply mean that there is the most effective way to communicate the problem to the following actions are recommended: • Create a Support Ticket now. The Support Ticket is a complete record of the basic tests failed, a screen similar to your local or 3-5 It is a loose cable.
HP OmniBook Hardware Diagnostics
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...to learn how to do this, press F5. 3-6 You can e-mail or fax them the Support Ticket. You can exit OmniBook Hardware Diagnostics after creating the Support Ticket. To do this point, you may have sufficient information to investigate the error in greater ...depth if necessary. If so, you can repeat the basic system test if desired. Basic System Test Test Result: FAIL HP-dedicated support agent. (To learn more about the Support...
...to learn how to do this, press F5. 3-6 You can e-mail or fax them the Support Ticket. You can exit OmniBook Hardware Diagnostics after creating the Support Ticket. To do this point, you may have sufficient information to investigate the error in greater ...depth if necessary. If so, you can repeat the basic system test if desired. Basic System Test Test Result: FAIL HP-dedicated support agent. (To learn more about the Support...
HP OmniBook Hardware Diagnostics
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... and press ENTER. Some tests are familiar with the test, select Continue. We recommend that have just done. • Browse All Test Errors: to create a Support Ticket (test report). To change these configuration values only if you abort the test, the message "Test Aborted" is used to Run an Advanced System...
... and press ENTER. Some tests are familiar with the test, select Continue. We recommend that have just done. • Browse All Test Errors: to create a Support Ticket (test report). To change these configuration values only if you abort the test, the message "Test Aborted" is used to Run an Advanced System...
HP OmniBook Hardware Diagnostics
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... If you need assistance, contact your own comments to the Support Ticket (to learn more about the Support Ticket, refer to create a Support Ticket. The Support Ticket is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn how to do this, refer to do... if a Test Fails What to page 5-3). 4-7 Press F4 to chapter 5.) 3. You can e-mail or fax them the Support Ticket. Advanced System Tests What to do if a Test...
... If you need assistance, contact your own comments to the Support Ticket (to learn more about the Support Ticket, refer to create a Support Ticket. The Support Ticket is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn how to do this, refer to do... if a Test Fails What to page 5-3). 4-7 Press F4 to chapter 5.) 3. You can e-mail or fax them the Support Ticket. Advanced System Tests What to do if a Test...
HP OmniBook Hardware Diagnostics
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... After you want to your computer for repair. The Support Ticket What is a complete record of the test results and the PC's configuration. CAUTION What is the most effective way of communicating this by copying the support ticket file to another diskette or to a suitable directory ... file using a text editor such as Microsoft Windows Notepad. 5-2 Creating a Support Ticket The Support Ticket can do this essential information to keep a support ticket, ensure that you send your local reseller or HP-dedicated Support Agent. If you want to a safe place before creating the new one ...
... After you want to your computer for repair. The Support Ticket What is a complete record of the test results and the PC's configuration. CAUTION What is the most effective way of communicating this by copying the support ticket file to another diskette or to a suitable directory ... file using a text editor such as Microsoft Windows Notepad. 5-2 Creating a Support Ticket The Support Ticket can do this essential information to keep a support ticket, ensure that you send your local reseller or HP-dedicated Support Agent. If you want to a safe place before creating the new one ...
HP OmniBook Hardware Diagnostics
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...the name of the file. 4. Type in your own comments to the Support Ticket. The Support Ticket Adding Comments to the Support Ticket CAUTION Adding Comments to the Support Ticket You can help your support agent solve the problem more quickly and effectively. We recommend you use text ... guideline. Do not remove any information from the Support Ticket. Go to preserve the Support Ticket's layout. 2. Save the file and exit the text editor. 5-3 Run a text editor. Open the support Ticket file. (The filename and location of the Support Ticket is given directly after it is created.) ...
...the name of the file. 4. Type in your own comments to the Support Ticket. The Support Ticket Adding Comments to the Support Ticket CAUTION Adding Comments to the Support Ticket You can help your support agent solve the problem more quickly and effectively. We recommend you use text ... guideline. Do not remove any information from the Support Ticket. Go to preserve the Support Ticket's layout. 2. Save the file and exit the text editor. 5-3 Run a text editor. Open the support Ticket file. (The filename and location of the Support Ticket is given directly after it is created.) ...
HP OmniBook Hardware Diagnostics
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6 Hewlett-Packard Support and Information Services
6 Hewlett-Packard Support and Information Services
HP OmniBook Hardware Diagnostics
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... answer queries about usage not intended for, or not commonly used with its configuration and environment. Hewlett-Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP OmniBook equipment and are familiar with the HP OmniBook. Authorized Resellers can also offer consulting services tailored to your country. 6-2
... answer queries about usage not intended for, or not commonly used with its configuration and environment. Hewlett-Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP OmniBook equipment and are familiar with the HP OmniBook. Authorized Resellers can also offer consulting services tailored to your country. 6-2
