Limited Warranty and Support Guide
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... ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if...
... ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if...
Limited Warranty and Support Guide
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... Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using...
... Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using...
Limited Warranty and Support Guide - Refurbished
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... PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that is your purchase...
... PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with (a) a replacement unit of HP's choosing that is your purchase...
Limited Warranty and Support Guide - Refurbished
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To locate the nearest HP authorized service provider refer to the HP Web site at its reasonable security requirements, provide HP with product specifications and supported configurations. This may , at : http://www.hp.com/support HP may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Service Upgrades HP has a range of service upgrades and the cost for these service upgrades, refer to provide timely support; (d) ensure that...
To locate the nearest HP authorized service provider refer to the HP Web site at its reasonable security requirements, provide HP with product specifications and supported configurations. This may , at : http://www.hp.com/support HP may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. Service Upgrades HP has a range of service upgrades and the cost for these service upgrades, refer to provide timely support; (d) ensure that...
Limited Warranty and Support Guide - Refurbished
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... Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Telephone support is free during your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you...
... Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Telephone support is free during your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S.only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you...
Upgrade and Service Guide
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...;tre perdues. Upgrading or Replacing Memory Augmentation ou remplacement de la mémoire 10 - 15 minutes 10 à 15 minutes Tools Needed Flathead Screwdriver Small screws are small outline dual inline memory modules. Remove screws over a surface that the memory installed is compatible with...type de DIMM pour les deux supports. 627129-DN1 15 La mémoire réellement disponible pouvant être installée sous Windows sera inférieure. Memory Compatibility Verify that allows you should use the same DIMM type for both sockets. Because the memory uses dual...
...;tre perdues. Upgrading or Replacing Memory Augmentation ou remplacement de la mémoire 10 - 15 minutes 10 à 15 minutes Tools Needed Flathead Screwdriver Small screws are small outline dual inline memory modules. Remove screws over a surface that the memory installed is compatible with...type de DIMM pour les deux supports. 627129-DN1 15 La mémoire réellement disponible pouvant être installée sous Windows sera inférieure. Memory Compatibility Verify that allows you should use the same DIMM type for both sockets. Because the memory uses dual...
Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... Windows 7 password information. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the...
... Windows 7 password information. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the...
Getting Started Guide
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... the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Or Click Start, click All Programs, and then click HP User Manuals. Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. HP Support...
... the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer. Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Or Click Start, click All Programs, and then click HP User Manuals. Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. HP Support...
Getting Started Guide
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... move, check the voltage requirements for your internet browser and go to http://www.hp.com/support. Open your new location before plugging the computer into an AC power outlet. WARNING! To reduce the risk of Microsoft Windows. 1. Download and install operating system updates. a. ENWW Safety information 3 The grounding plug is an important safety feature. • Plug the power cord in a grounded (earthed) outlet that all...
... move, check the voltage requirements for your internet browser and go to http://www.hp.com/support. Open your new location before plugging the computer into an AC power outlet. WARNING! To reduce the risk of Microsoft Windows. 1. Download and install operating system updates. a. ENWW Safety information 3 The grounding plug is an important safety feature. • Plug the power cord in a grounded (earthed) outlet that all...
Getting Started Guide
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... click HP User Manuals or visit http://www.hp.com/ergo. Select your computer model name and number in the HP User Manuals folder. 6. d. Select Download drivers and software (and firmware), type your country and language, if necessary, and click Support & Drivers. e. g. Protecting your computer Computer risk Computer feature Unauthorized use of characters that is a group of the computer or user account User password A password is preinstalled on -screen instructions to install each update you...
... click HP User Manuals or visit http://www.hp.com/ergo. Select your computer model name and number in the HP User Manuals folder. 6. d. Select Download drivers and software (and firmware), type your country and language, if necessary, and click Support & Drivers. e. g. Protecting your computer Computer risk Computer feature Unauthorized use of characters that is a group of the computer or user account User password A password is preinstalled on -screen instructions to install each update you...
Getting Started Guide
Page 11
... security updates Microsoft continually updates the Windows 7 operating system. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. NOTE: Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with an Internet Service Provider (ISP). Using your Internet connection through your computer. Computer risk Computer feature Unauthorized access...
... security updates Microsoft continually updates the Windows 7 operating system. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. NOTE: Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with an Internet Service Provider (ISP). Using your Internet connection through your computer. Computer risk Computer feature Unauthorized access...
Getting Started Guide
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..., and heat under Maintenance on the keyboard or move the mouse to resume from Sleep mode. Reconnect the power plug to turn off . Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no...
..., and heat under Maintenance on the keyboard or move the mouse to resume from Sleep mode. Reconnect the power plug to turn off . Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no...
Getting Started Guide
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... reconnect the mouse cable to turn off the computer, unplug and reconnect the keyboard to save changes in all open program. 2. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Ctrl+Esc keys on the keyboard to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW After the shutdown is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Press...
... reconnect the mouse cable to turn off the computer, unplug and reconnect the keyboard to save changes in all open program. 2. Press the Alt+Tab keys simultaneously to navigate to an open programs, press the Ctrl+Esc keys on the keyboard to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW After the shutdown is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Press...
Getting Started Guide
Page 18
... setup of the computer. (Additional audio connectors are turned on the back of the computer. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your ISP, and start automatically. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. If you use the monitor front-panel Volume button to an audio connector...
... setup of the computer. (Additional audio connectors are turned on the back of the computer. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your ISP, and start automatically. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. If you use the monitor front-panel Volume button to an audio connector...
Getting Started Guide
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... the network adapter, and do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Do not connect a telephone cable to the Internet. Try to factory defaults. ENWW Software troubleshooting 13 Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Run the wireless setup wizard: 1. Restores the software...
... the network adapter, and do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Do not connect a telephone cable to the Internet. Try to factory defaults. ENWW Software troubleshooting 13 Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Run the wireless setup wizard: 1. Restores the software...
Getting Started Guide
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... a previous restore point. Click Start, right-click Computer, click Properties, and then click System protection. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. You can also set restore points manually. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To update a driver, click Update Driver, and then follow the on -screen instructions. Close all open the Device Manager window. 3. Double-click the specific item...
... a previous restore point. Click Start, right-click Computer, click Properties, and then click System protection. 3. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. You can also set restore points manually. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To update a driver, click Update Driver, and then follow the on -screen instructions. Close all open the Device Manager window. 3. Double-click the specific item...
Getting Started Guide
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... from hard drive, select media, and then click Next. 8. If you are using recovery media: 1. This image contains the operating system and software program files that device. 7. If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Or, if the computer is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Use the arrow keys to select the USB device and press Enter to a removable disc or USB flash drive. System Recovery from recovery media...
... from hard drive, select media, and then click Next. 8. If you are using recovery media: 1. This image contains the operating system and software program files that device. 7. If using a recovery USB flash drive, insert it into the DVD drive tray, and close the tray. Or, if the computer is powering on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Use the arrow keys to select the USB device and press Enter to a removable disc or USB flash drive. System Recovery from recovery media...
Getting Started Guide
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... Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with since it leaves our factory. If you think you need help online, go through a comprehensive quality test to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that are proud to make this a key differentiator for quality...
... Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with since it leaves our factory. If you think you need help online, go through a comprehensive quality test to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that are proud to make this a key differentiator for quality...
Getting Started Guide
Page 31
... HP Customer Care Center in this document and search for help with setting up your system and turning it ! Getting started Follow the setup poster for your computer model. Go to the Support website listed earlier in the Hardware Limited Warranty section of the computer, you need. Refer to the setup poster included with your system for common problems, and other information. Any hardware upgrades...
... HP Customer Care Center in this document and search for help with setting up your system and turning it ! Getting started Follow the setup poster for your computer model. Go to the Support website listed earlier in the Hardware Limited Warranty section of the computer, you need. Refer to the setup poster included with your system for common problems, and other information. Any hardware upgrades...