Limited Warranty and Support Guide - Refurbished
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... your own installation of a replacement. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS - No change to any component or hardware product...
... your own installation of a replacement. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS - No change to any component or hardware product...
Limited Warranty and Support Guide - Refurbished
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... specifications and supported configurations. HP provides on -site labor support to repair your product that all component replacements, support uplift contracts are required to replace yourself based on instructions and documentation provided by HP to HP. For information on -site warranty service is diagnosed as serial numbers) are also required to resolve the problem over the telephone. However, some support and related products may result in place, accessible...
... specifications and supported configurations. HP provides on -site labor support to repair your product that all component replacements, support uplift contracts are required to replace yourself based on instructions and documentation provided by HP to HP. For information on -site warranty service is diagnosed as serial numbers) are also required to resolve the problem over the telephone. However, some support and related products may result in place, accessible...
Limited Warranty and Support Guide - Refurbished
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... service and support options available 24/7 to your computer's Help and Support Center for all your needs. Telephone support is free during your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) 13 The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software...
... service and support options available 24/7 to your computer's Help and Support Center for all your needs. Telephone support is free during your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) 13 The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software...
Warranty and Support Guide
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... PARTY. (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...
... PARTY. (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...
Warranty and Support Guide
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... performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If you will pick up the defective unit from the service location. HP provides on instructions and documentation provided by the use of carry-in many cases, the defect can be fixed by HP. Carry-in Warranty Service Under the terms of all manufacturer's labels (such as serial numbers) are...
... performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. If you will pick up the defective unit from the service location. HP provides on instructions and documentation provided by the use of carry-in many cases, the defect can be fixed by HP. Carry-in Warranty Service Under the terms of all manufacturer's labels (such as serial numbers) are...
Warranty and Support Guide
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... qualified online support specialists. • There is free during your limited warranty period. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have not solved the problem, call , please have Internet access or cannot connect to the Internet to use the HP Technical Support Web site...
... qualified online support specialists. • There is free during your limited warranty period. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. 3 If you think you have not solved the problem, call , please have Internet access or cannot connect to the Internet to use the HP Technical Support Web site...
Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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...) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Setup poster included with your computer. ● See how-to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Windows 7 troubleshooting tools ● Troubleshoot the...
...) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Setup poster included with your computer. ● See how-to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Windows 7 troubleshooting tools ● Troubleshoot the...
Getting Started Guide
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... to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Or Click Start, click All Programs, and then click HP User Manuals. Click Start, click All Programs, click HP, and then click HP Support Assistant. Click Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information ENWW...
... to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Or Click Start, click All Programs, and then click HP User Manuals. Click Start, click All Programs, click HP, and then click HP Support Assistant. Click Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information ENWW...
Getting Started Guide
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... device. The operating system and version are shipped without a version of the CD or DVD drives. • The power supply is not in a location away from the monitor, computer, and accessories to use ergonomically correct lifting procedures when moving the computer. Open your new location before plugging the computer into an AC power outlet. Connect all ventilation openings are unobstructed and cabling is preset for your internet browser...
... device. The operating system and version are shipped without a version of the CD or DVD drives. • The power supply is not in a location away from the monitor, computer, and accessories to use ergonomically correct lifting procedures when moving the computer. Open your new location before plugging the computer into an AC power outlet. Connect all ventilation openings are unobstructed and cabling is preset for your internet browser...
Getting Started Guide
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... the product field, and press Enter. Select your country and language, if necessary, and click Support & Drivers. h. Select your computer operating system. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. f. g. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you wish to each downloaded update. 4. c.
... the product field, and press Enter. Select your country and language, if necessary, and click Support & Drivers. h. Select your computer operating system. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. f. g. Unauthorized access to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you wish to each downloaded update. 4. c.
Getting Started Guide
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... operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by using Online Services: a. Installing copied software could result in an unstable installation, infect the computer with an ISP, skip this computer. Connect the hardware as shown on the computer, includes firewall software. Get Internet service. ● Sign up Internet service. Follow the on-screen instructions to install additional software programs or hardware devices...
... operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by using Online Services: a. Installing copied software could result in an unstable installation, infect the computer with an ISP, skip this computer. Connect the hardware as shown on the computer, includes firewall software. Get Internet service. ● Sign up Internet service. Follow the on-screen instructions to install additional software programs or hardware devices...
Getting Started Guide
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... the monitor connector cable to the wall outlet. Screen is running - Inspect the monitor video connector for bent pins: ● If any of the monitor and to the computer. 8 Chapter 3 Troubleshooting and maintenance ENWW see Keeping the computer free of dust, dirt, and heat under Maintenance on the keyboard. Computer shuts down . ● Ensure that the internal fan is blank. Check Power Settings. When drive activity stops, remove the disc and press...
... the monitor connector cable to the wall outlet. Screen is running - Inspect the monitor video connector for bent pins: ● If any of the monitor and to the computer. 8 Chapter 3 Troubleshooting and maintenance ENWW see Keeping the computer free of dust, dirt, and heat under Maintenance on the keyboard. Computer shuts down . ● Ensure that the internal fan is blank. Check Power Settings. When drive activity stops, remove the disc and press...
Getting Started Guide
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... maintenance ENWW Unplug and reconnect the mouse cable to an open program. 2. Press the Alt+Tab keys simultaneously to navigate to your computer. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Use the keyboard to Shut Down. Keyboard and mouse (with cable) does not work...
... maintenance ENWW Unplug and reconnect the mouse cable to an open program. 2. Press the Alt+Tab keys simultaneously to navigate to your computer. Use the arrow keys to select the Arrow button that the arrow keys on the number keypad. Mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer. Use the keyboard to Shut Down. Keyboard and mouse (with cable) does not work...
Getting Started Guide
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...-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. For Windows 7: 1. Use the front-panel buttons to your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display...
...-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. For Windows 7: 1. Use the front-panel buttons to your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on -screen display...
Getting Started Guide
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Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. For Windows 7: 1. Do not connect a telephone cable to a local area network (LAN). Run the wireless setup wizard: 1. Use Microsoft System Restore Software program and hardware driver ...
Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. For Windows 7: 1. Do not connect a telephone cable to a local area network (LAN). Run the wireless setup wizard: 1. Use Microsoft System Restore Software program and hardware driver ...
Getting Started Guide
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... -screen instructions. To add restore points manually: 1. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW Click the Driver tab. 6. Close all open the Device Manager window. 3. Click Start, right-click Computer, click Properties, and then click System protection. 3. Microsoft System Restore If you want to expand the type of a driver, click Rollback Driver, and then follow the on your problem: 1. You can also set restore...
... -screen instructions. To add restore points manually: 1. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW Click the Driver tab. 6. Close all open the Device Manager window. 3. Click Start, right-click Computer, click Properties, and then click System protection. 3. Microsoft System Restore If you want to expand the type of a driver, click Rollback Driver, and then follow the on your problem: 1. You can also set restore...
Getting Started Guide
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... next recovery disc, do so. 11. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from that were originally installed on your files first (recommended), and then click Next. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can create only one or the other, but not both). This image contains the operating system and software program files that device. 7. Use the arrow keys to select the USB device...
... next recovery disc, do so. 11. To perform a System Recovery using a recovery DVD, the computer automatically runs Recovery Manager from that were originally installed on your files first (recommended), and then click Next. Under I need help immediately, click Factory Reset. 9. Recovery media Recovery media can create only one or the other, but not both). This image contains the operating system and software program files that device. 7. Use the arrow keys to select the USB device...
Getting Started Guide
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... tests to indicate that have placed a security seal on your specific needs. 24 Chapter 4 Customer care ENWW To our valued customer Congratulations on your computer to meet your decision to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that expanding and upgrading are preinstalled on the keyboard at http://www.hp.com/support...
... tests to indicate that have placed a security seal on your specific needs. 24 Chapter 4 Customer care ENWW To our valued customer Congratulations on your computer to meet your decision to ensure the computer is working correctly before calling the Customer Care Center, run the hardware diagnostic tools that expanding and upgrading are preinstalled on the keyboard at http://www.hp.com/support...
Getting Started Guide
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... you have any problems setting up and using your computer. Call HP Customer Care Center Finally, if these steps don't help . This must be done after you need. Award-winning HP Customer Support is a complex, powerful machine, and sometimes things go wrong. Next, try a little surfing! The HP website has updated software, tips and tricks, answers for many years to upgrade your system. Easy...
... you have any problems setting up and using your computer. Call HP Customer Care Center Finally, if these steps don't help . This must be done after you need. Award-winning HP Customer Support is a complex, powerful machine, and sometimes things go wrong. Next, try a little surfing! The HP website has updated software, tips and tricks, answers for many years to upgrade your system. Easy...