Getting Started Guide
Page 26
... a sure that all other lights on outside and inside the printer. When the printer is first • Make sure that the USB drive letter. or Ethernet cable) are closed . drivers have been removed from the HP Web site (www.hp.com/support). • If the computer does not recognize the... • If you are using a computer running path to warm up the printer • Make sure that the printer is working • Make sure...
... a sure that all other lights on outside and inside the printer. When the printer is first • Make sure that the USB drive letter. or Ethernet cable) are closed . drivers have been removed from the HP Web site (www.hp.com/support). • If the computer does not recognize the... • If you are using a computer running path to warm up the printer • Make sure that the printer is working • Make sure...
User Guide
Page 5
...area ...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media ...19 ...a memory device ...27 Install the accessories ...28 Install the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the...
...area ...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media ...19 ...a memory device ...27 Install the accessories ...28 Install the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the...
User Guide
Page 9
...mail 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired (...firewall software is blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141...
...mail 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired (...firewall software is blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141...
User Guide
Page 32
...the following topics: • Install the duplexer • Install Tray 2 • Turn on the front of the printer. Insert the USB storage device or the other end of the USB cable to the camera. NOTE: If your USB ... drive setting is shorter than 11 mm (0.43 in), you will need to purchase a USB extension cable in the printer driver 28 Get started Chapter 1 To connect a storage device 1. If you might need to the USB port on accessories ... camera, change the USB mode of the camera to storage mode, and then connect one end of the camera's USB cable to upgrade the camera firmware.
...the following topics: • Install the duplexer • Install Tray 2 • Turn on the front of the printer. Insert the USB storage device or the other end of the USB cable to the camera. NOTE: If your USB ... drive setting is shorter than 11 mm (0.43 in), you will need to purchase a USB extension cable in the printer driver 28 Get started Chapter 1 To connect a storage device 1. If you might need to the USB port on accessories ... camera, change the USB mode of the camera to storage mode, and then connect one end of the camera's USB cable to upgrade the camera firmware.
User Guide
Page 33
use them only for removing the unit from the printer. For more information, see Turn on accessories in the printer driver. Tray 2 can print on using the duplexer, see HP supplies and accessories. Turn off the printer, and disconnect the power cord. 3. Connect the power cord and turn on top of the tray. Install the accessories...
use them only for removing the unit from the printer. For more information, see Turn on accessories in the printer driver. Tray 2 can print on using the duplexer, see HP supplies and accessories. Turn off the printer, and disconnect the power cord. 3. Connect the power cord and turn on top of the tray. Install the accessories...
User Guide
Page 34
...and then click Properties. 3. To turn on accessories on Macintosh computers The Mac OS automatically turns on all accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on, click...and then select Print & Fax. 2. Chapter 1 Turn on accessories in the printer driver when you install the printer software. For more information, see Turn the printer off . Or Click Start, click Control Panel, and then double-click Printers. 2. Perform these steps: 1. Select the Device Settings tab. Click the ...
...and then click Properties. 3. To turn on accessories on Macintosh computers The Mac OS automatically turns on all accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on, click...and then select Print & Fax. 2. Chapter 1 Turn on accessories in the printer driver when you install the printer software. For more information, see Turn the printer off . Or Click Start, click Control Panel, and then double-click Printers. 2. Perform these steps: 1. Select the Device Settings tab. Click the ...
User Guide
Page 43
... might need to reformat existing documents to begin printing. Make sure the printer you want , and then click Print to print them . 6. Select the desired printer in the HP software provided with the printer. Print borderless documents 39 NOTE: With certain types of paper, you ...print to customize them correctly on the left side of paper (called "two-sided printing" or "duplex printing"). Select Manage Custom Sizes in the printer driver. For ...
... might need to reformat existing documents to begin printing. Make sure the printer you want , and then click Print to print them . 6. Select the desired printer in the HP software provided with the printer. Print borderless documents 39 NOTE: With certain types of paper, you ...print to customize them correctly on the left side of paper (called "two-sided printing" or "duplex printing"). Select Manage Custom Sizes in the printer driver. For ...
User Guide
Page 45
... duplexer. For more information, see Guidelines for printing on the printer. Select the binding type on both sides of miles away. NOTE: You can print documents to a printer that is enabled in -One series printer. Print on the Layout panel. A duplexer is standard on both... mobile phones, netbooks, or other settings, and then click OK. 5. Print on both sides of a sheet of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. Perform two-sided printing (Windows) 1. Make sure the duplexer is not available, verify that has a functioning email capability ...
... duplexer. For more information, see Guidelines for printing on the printer. Select the binding type on both sides of miles away. NOTE: You can print documents to a printer that is enabled in -One series printer. Print on the Layout panel. A duplexer is standard on both... mobile phones, netbooks, or other settings, and then click OK. 5. Print on both sides of a sheet of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. Perform two-sided printing (Windows) 1. Make sure the duplexer is not available, verify that has a functioning email capability ...
User Guide
Page 91
...Solve a problem suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • ... qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems • Troubleshoot installation...
...Solve a problem suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following topics: • HP support • General troubleshooting tips and resources • ... qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems • Troubleshoot installation...
User Guide
Page 92
... and associated costs listed here are those in front of the computer and the printer. Chapter 9 Obtain electronic support To find support and warranty information, go to the HP Web site at time of publication and are applicable only for calls made on ...Telephone support numbers • After the phone support period Before you call costs information, see Printer management tools. HP support by printer, country/region, and language. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. ...
... and associated costs listed here are those in front of the computer and the printer. Chapter 9 Obtain electronic support To find support and warranty information, go to the HP Web site at time of publication and are applicable only for calls made on ...Telephone support numbers • After the phone support period Before you call costs information, see Printer management tools. HP support by printer, country/region, and language. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. ...
User Guide
Page 97
...quality problems like blank or partial pages. More than one page is being picked For more information, see Set minimum margins. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the document do not exceed the printable area... of the printer. Solve printing problems 93 Check the HP software settings Print speed is no blank page. Blank or partial page printed Clean ...
...quality problems like blank or partial pages. More than one page is being picked For more information, see Set minimum margins. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the document do not exceed the printable area... of the printer. Solve printing problems 93 Check the HP software settings Print speed is no blank page. Blank or partial page printed Clean ...
User Guide
Page 98
...tray is less than 3 meters (9.8 feet) long to minimize the effects of the application to minimize the effects of media loaded in the printer driver. Check the media size • Content on a page might be caused by USB cables) can sometimes cause slight distortions to printouts. Solve... margin settings If the text or graphics are using. • Make sure the media size selected in the printer driver. Check the printer location and length of your printer. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings...
...tray is less than 3 meters (9.8 feet) long to minimize the effects of the application to minimize the effects of media loaded in the printer driver. Check the media size • Content on a page might be caused by USB cables) can sometimes cause slight distortions to printouts. Solve... margin settings If the text or graphics are using. • Make sure the media size selected in the printer driver. Check the printer location and length of your printer. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings...
User Guide
Page 99
... type of white paper. Check the paper quality Make sure the media meets HP specifications, and try to use a USB cable that you have loaded. Check the type of media loaded in the printer driver that contains the media that you want to use. For more information, see... and length of USB cable It is recommended that is printing, the printer might not recognize the rest of these electromagnetic fields. NOTE: HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. For more information, see Media specifications. • Make sure you use a ...
... type of white paper. Check the paper quality Make sure the media meets HP specifications, and try to use a USB cable that you have loaded. Check the type of media loaded in the printer driver that contains the media that you want to use. For more information, see... and length of USB cable It is recommended that is printing, the printer might not recognize the rest of these electromagnetic fields. NOTE: HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. For more information, see Media specifications. • Make sure you use a ...
User Guide
Page 100
..., disconnect the cable from the print spooler. Ink is especially true for the printer to return to the ready state, cancel all jobs in the printer driver. For more information, see Print. In the printer driver, select the Best print quality, and also increase the ink drying time and ...reduce the ink saturation, using the Best print quality. For more information, see Media specifications. 96 Solve a problem For more slowly and smearing may be due to reduce ink, or use HP Premium...
..., disconnect the cable from the print spooler. Ink is especially true for the printer to return to the ready state, cancel all jobs in the printer driver. For more information, see Print. In the printer driver, select the Best print quality, and also increase the ink drying time and ...reduce the ink saturation, using the Best print quality. For more information, see Media specifications. 96 Solve a problem For more slowly and smearing may be due to reduce ink, or use HP Premium...
User Guide
Page 101
Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in the printer driver. For more information, see Printhead maintenance. Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, ...page on a clean sheet of refilled, remanufactured, or non-HP ink cartridges. Evaluate any problem areas, and perform the recommended actions. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you are printing as black and white Check the print...
Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in the printer driver. For more information, see Printhead maintenance. Printout shows bleeding colors Check the ink cartridges Make sure you to print at a faster rate, ...page on a clean sheet of refilled, remanufactured, or non-HP ink cartridges. Evaluate any problem areas, and perform the recommended actions. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you are printing as black and white Check the print...
User Guide
Page 103
... Grayscale is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Check the health of the printer. Evaluate any problem areas, and perform the recommended actions. Clean the printheads. For more information, see Printhead maintenance. 3. For more information, see To check printhead...; To clean the printhead contacts manually • To replace the printheads Solve print quality problems 99 Something on the page is not selected in the printer driver.
... Grayscale is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Check the health of the printer. Evaluate any problem areas, and perform the recommended actions. Clean the printheads. For more information, see Printhead maintenance. 3. For more information, see To check printhead...; To clean the printhead contacts manually • To replace the printheads Solve print quality problems 99 Something on the page is not selected in the printer driver.
User Guide
Page 140
... are setting up the wireless connection, and you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. To turn them back on wireless, touch right arrow , touch Network, touch Wireless, touch Wireless Radio, and then.... Step 2 - Chapter 9 Network port created does not match printer IP address (Windows) If you are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the power and then...
... are setting up the wireless connection, and you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. To turn them back on wireless, touch right arrow , touch Network, touch Wireless, touch Wireless Radio, and then.... Step 2 - Chapter 9 Network port created does not match printer IP address (Windows) If you are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the power and then...
User Guide
Page 141
...Network Test. If the Ethernet connection is on , try the following suggestions in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to see if the ... Help button in the Dock, and then click Network. NOTE: Macintosh computers do not see if the indicator lights are two indicator lights, one that is working correctly, Built-in Ethernet appears in the order presented: • Step 1: Make sure your computer is connected to your network...
...Network Test. If the Ethernet connection is on , try the following suggestions in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to see if the ... Help button in the Dock, and then click Network. NOTE: Macintosh computers do not see if the indicator lights are two indicator lights, one that is working correctly, Built-in Ethernet appears in the order presented: • Step 1: Make sure your computer is connected to your network...
User Guide
Page 144
... firewall settings to allow the computer and printer to use the printer, your firewall might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you still cannot use the printer over the network, continue to see Configure...one of the printer is paused or offline, preventing you from your computer are not being displayed in the Dock, and then click Print & Fax. 2. If you can check the printer's status from using the printer over the network. Step 5: Make sure the wireless version of the following steps: Windows 1. If you have the HP...
... firewall settings to allow the computer and printer to use the printer, your firewall might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you still cannot use the printer over the network, continue to see Configure...one of the printer is paused or offline, preventing you from your computer are not being displayed in the Dock, and then click Print & Fax. 2. If you can check the printer's status from using the printer over the network. Step 5: Make sure the wireless version of the following steps: Windows 1. If you have the HP...
User Guide
Page 145
...right click HP Network Devices Support, and then click Restart. 5. After the service restarts, try using the printer over the network, your printer over the network again. If you have the hardware address of the printer driver in the Printers or Printers and Faxes folder is more than one icon in... order to use the printer over the network, your network or ...
...right click HP Network Devices Support, and then click Restart. 5. After the service restarts, try using the printer over the network, your printer over the network again. If you have the hardware address of the printer driver in the Printers or Printers and Faxes folder is more than one icon in... order to use the printer over the network, your network or ...