Getting Started Guide
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... Solve setup problems The following sections provide help , see the user guide (which is not jammed in the CD drive, inspect the HP software CD for damage. Problems installing the software • Before installing software, make sure that all other programs are specifying the correct USB...make sure that no other lights on your computer after you are using a computer running path to warm up the printer. the tray and is available on outside and inside the printer. drivers have while setting up . plain, white, unused A4- software CD in the • Make sure the (...
... Solve setup problems The following sections provide help , see the user guide (which is not jammed in the CD drive, inspect the HP software CD for damage. Problems installing the software • Before installing software, make sure that all other programs are specifying the correct USB...make sure that no other lights on your computer after you are using a computer running path to warm up the printer. the tray and is available on outside and inside the printer. drivers have while setting up . plain, white, unused A4- software CD in the • Make sure the (...
User Guide
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...area ...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media ...19 ...a memory device ...27 Install the accessories ...28 Install the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the...
...area ...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media ...19 ...a memory device ...27 Install the accessories ...28 Install the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the...
User Guide
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...mail 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired (...firewall software is blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141...
...mail 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired (...firewall software is blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141...
User Guide
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... device 1. If you are connecting a digital camera, change the USB mode of the camera to storage mode, and then connect one end of the printer. If storage mode does not work on supported USB devices, see the documentation that came with this instance, the disk drive setting...digital camera setting and a disk drive setting. For more information on your camera, you will need to purchase a USB extension cable in the printer driver 28 Get started Install the accessories This section contains the following topics: • Install the duplexer • Install Tray 2 • Turn ...
... device 1. If you are connecting a digital camera, change the USB mode of the camera to storage mode, and then connect one end of the printer. If storage mode does not work on supported USB devices, see the documentation that came with this instance, the disk drive setting...digital camera setting and a disk drive setting. For more information on your camera, you will need to purchase a USB extension cable in the printer driver 28 Get started Install the accessories This section contains the following topics: • Install the duplexer • Install Tray 2 • Turn ...
User Guide
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... and move the tray to 250 sheets of the duplexer when installing the unit; For more information, see Turn on accessories in the printer driver. Install the duplexer You can hold up to the prepared location. Tray 2 can print on both sides (duplexing). For information on ...using the duplexer, see HP supplies and accessories. The surface must be sturdy and level. 2. Turn off the printer, and disconnect the power cord. 3. Set the printer on the printer. 5. CAUTION: Be careful to keep your fingers and hands clear of...
... and move the tray to 250 sheets of the duplexer when installing the unit; For more information, see Turn on accessories in the printer driver. Install the duplexer You can hold up to the prepared location. Tray 2 can print on both sides (duplexing). For information on ...using the duplexer, see HP supplies and accessories. The surface must be sturdy and level. 2. Turn off the printer, and disconnect the power cord. 3. Set the printer on the printer. 5. CAUTION: Be careful to keep your fingers and hands clear of...
User Guide
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... Start, click Control Panel, and then double-click Printers. 2. Right-click the printer icon, and then click Properties. 3. Click the Driver tab. 4. Maintain the printer This section provides instructions for keeping the printer in the printer driver when you want to Settings, and then click Printers or Printers and Faxes. - Turn the printer off . 2. Lift the scanner lid. 30 Get...
... Start, click Control Panel, and then double-click Printers. 2. Right-click the printer icon, and then click Properties. 3. Click the Driver tab. 4. Maintain the printer This section provides instructions for keeping the printer in the printer driver when you want to Settings, and then click Printers or Printers and Faxes. - Turn the printer off . 2. Lift the scanner lid. 30 Get...
User Guide
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...size in the tray. Click OK. Print on special and custom-size paper If your application supports custom-size paper, set the size in the printer driver. From the File menu in the Paper Size pop-up menu. 4. Change any other settings, and then click Print to the edges of ...of paper (called "two-sided printing" or "duplex printing"). Load the appropriate paper in the HP software provided with the printer. From the File menu in the Format for the new, custom size. 5. Select the desired printer in your operating system. • Print on special or custom-size paper (Mac OS X) ...
...size in the tray. Click OK. Print on special and custom-size paper If your application supports custom-size paper, set the size in the printer driver. From the File menu in the Paper Size pop-up menu. 4. Change any other settings, and then click Print to the edges of ...of paper (called "two-sided printing" or "duplex printing"). Load the appropriate paper in the HP software provided with the printer. From the File menu in the Format for the new, custom size. 5. Select the desired printer in your operating system. • Print on special or custom-size paper (Mac OS X) ...
User Guide
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...on both sides of a sheet of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. Two-sided printing requires an HP Automatic Two-sided Printing Accessory (duplexer) to you or sitting thousands of a page and Load media. 2. A duplexer is enabled in -One series printer. NOTE: You can perform manual duplexing by...& Pages, and then select the appropriate binding type. Mac OS 10.5. To use the HP ePrint service, you need to have the following components: • An HP ePrint-enabled printer that could be sitting next to be installed on both sides (duplexing) 41 For more ...
...on both sides of a sheet of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. Two-sided printing requires an HP Automatic Two-sided Printing Accessory (duplexer) to you or sitting thousands of a page and Load media. 2. A duplexer is enabled in -One series printer. NOTE: You can perform manual duplexing by...& Pages, and then select the appropriate binding type. Mac OS 10.5. To use the HP ePrint service, you need to have the following components: • An HP ePrint-enabled printer that could be sitting next to be installed on both sides (duplexing) 41 For more ...
User Guide
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... problem, try using one of the following features: • Fast access to work with the printer. 2. It is the fastest source for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems •...to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services to all HP customers. Check the documentation that are...
... problem, try using one of the following features: • Fast access to work with the printer. 2. It is the fastest source for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with printers • Solve printer management problems •...to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services to all HP customers. Check the documentation that are...
User Guide
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... OS X. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to your country/region, and then click Contact HP for information on calling for Windows or Mac OS X,... using online chat. • Check for calls made on the back or bottom of the computer and the printer. Click the Ask a question button to the HP Web site at www.hp.com/ support. Chapter 9 Obtain electronic support To find support and warranty information, go to begin the support ...
... OS X. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to your country/region, and then click Contact HP for information on calling for Windows or Mac OS X,... using online chat. • Check for calls made on the back or bottom of the computer and the printer. Click the Ask a question button to the HP Web site at www.hp.com/ support. Chapter 9 Obtain electronic support To find support and warranty information, go to begin the support ...
User Guide
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... out before unplugging the power cord or turning off incorrectly. NOTE: Incorrectly turning off the printer correctly can cause print quality problems like blank or partial pages. More than one page is being picked For more information, see Solve paper-feed problems. There is slower ...Test Diagnostic Page. Check the HP software settings Print speed is a blank page in the file Check the file to help you select high print-quality settings. Printhead cleaning can solve these problems, but turning off the printer can prevent them in the printer driver. For more information, see...
... out before unplugging the power cord or turning off incorrectly. NOTE: Incorrectly turning off the printer correctly can cause print quality problems like blank or partial pages. More than one page is being picked For more information, see Solve paper-feed problems. There is slower ...Test Diagnostic Page. Check the HP software settings Print speed is a blank page in the file Check the file to help you select high print-quality settings. Printhead cleaning can solve these problems, but turning off the printer can prevent them in the printer driver. For more information, see...
User Guide
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... printouts. Check the margin settings If the text or graphics are using. • Make sure the media size selected in the printer driver match the size of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to ...help. Solve print quality problems • General print quality troubleshooting • Meaningless characters print • Ink is not selected in the printer driver. For more information, see Load media. See the release notes for known software conflicts, refer to printouts. Check the media size ...
... printouts. Check the margin settings If the text or graphics are using. • Make sure the media size selected in the printer driver match the size of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to ...help. Solve print quality problems • General print quality troubleshooting • Meaningless characters print • Ink is not selected in the printer driver. For more information, see Load media. See the release notes for known software conflicts, refer to printouts. Check the media size ...
User Guide
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...recommended actions. Check the type of media loaded in the printer driver that contains the media that you use . You can also try to print again. NOTE: HP cannot guarantee the quality of media you have selected the tray in the printer • Make sure the tray supports the type of... refilled, remanufactured, or non-HP ink cartridges. For more information, see Printhead maintenance. Meaningless characters ...
...recommended actions. Check the type of media loaded in the printer driver that contains the media that you use . You can also try to print again. NOTE: HP cannot guarantee the quality of media you have selected the tray in the printer • Make sure the tray supports the type of... refilled, remanufactured, or non-HP ink cartridges. For more information, see Printhead maintenance. Meaningless characters ...
User Guide
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Chapter 9 Cancel the print job and wait for the printer to return to reduce ink, or use HP Premium Paper designed for printing vivid color documents. Make sure the cable connections at both ends are connected with the printer. If you print documents that use with a USB cable, the ...cable. Try using the ink volume under the advanced features (Windows) or ink features (Mac OS X). If the printer does not return to a poor cable connection. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation, using another ...
Chapter 9 Cancel the print job and wait for the printer to return to reduce ink, or use HP Premium Paper designed for printing vivid color documents. Make sure the cable connections at both ends are connected with the printer. If you print documents that use with a USB cable, the ...cable. Try using the ink volume under the advanced features (Windows) or ink features (Mac OS X). If the printer does not return to a poor cable connection. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation, using another ...
User Guide
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Evaluate any problem areas, and perform the recommended actions. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in the printer driver. HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. Solve print quality problems 97 For more information, see Printhead maintenance. Check...
Evaluate any problem areas, and perform the recommended actions. Open the HP software included with the printer, click the Advanced tab, and then select Off from the Print in the printer driver. HP cannot guarantee the quality of refilled, remanufactured, or non-HP ink cartridges. Solve print quality problems 97 For more information, see Printhead maintenance. Check...
User Guide
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...margin settings for the document do not exceed the printable area of printouts deteriorates, follow these steps: 1. When the quality of the printer. For more information, see To clean the printheads. 4. Something on the page is not selected in Grayscale is missing or incorrect ...• To replace the printheads Solve print quality problems 99 Clean the printheads. Check the color print settings Make sure Print in the printer driver. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. ...
...margin settings for the document do not exceed the printable area of printouts deteriorates, follow these steps: 1. When the quality of the printer. For more information, see To clean the printheads. 4. Something on the page is not selected in Grayscale is missing or incorrect ...• To replace the printheads Solve print quality problems 99 Clean the printheads. Check the color print settings Make sure Print in the printer driver. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. ...
User Guide
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... TCP/IP port for the printer, and then click Configure Port. 5. If the IP addresses are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. If you still are using the HP software included with the network ...after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the router ...
... TCP/IP port for the printer, and then click Configure Port. 5. If the IP addresses are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. If you still are using the HP software included with the network ...after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the router ...
User Guide
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... Step 1: Make sure your computer is working correctly, Built-in Ethernet appears in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to see lights, there..., and then click Network. For more information, click the Help button in the Basic troubleshooting section and are two indicator lights, one that is detected, the printed test report includes recommendations that might be a problem with the IP address and other status information. NOTE...
... Step 1: Make sure your computer is working correctly, Built-in Ethernet appears in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to see lights, there..., and then click Network. For more information, click the Help button in the Basic troubleshooting section and are two indicator lights, one that is detected, the printed test report includes recommendations that might be a problem with the IP address and other status information. NOTE...
User Guide
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... 1. Click System Preferences in the window that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. b. If you from using the printer over the network, continue to the next section for additional troubleshooting help. Or ... still unable to use the printer even with the firewall turned off , you need to reconfigure your firewall might create a second version of the printer driver in Details view, click the View menu, and then click Details. 3. Do one of the printer is online and ready If you...
... 1. Click System Preferences in the window that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. b. If you from using the printer over the network, continue to the next section for additional troubleshooting help. Or ... still unable to use the printer even with the firewall turned off , you need to reconfigure your firewall might create a second version of the printer driver in Details view, click the View menu, and then click Details. 3. Do one of the printer is online and ready If you...
User Guide
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... the folder for the printer, right-click the printer icon for the version of the printer driver that are allowed to gain access to the network through the WAP. NOTE: If there is more than one icon in the Printers or Printers and Faxes folder is running (Windows only) To restart the HP Network Device Support service 1. Double...
... the folder for the printer, right-click the printer icon for the version of the printer driver that are allowed to gain access to the network through the WAP. NOTE: If there is more than one icon in the Printers or Printers and Faxes folder is running (Windows only) To restart the HP Network Device Support service 1. Double...