User Guide
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... external AC Adapters 129 Products with my printer is not long enough 104 The computer cannot receive faxes (HP Digital Fax 104 Solve problems using Web Services ...104 Solve network problems ...105 General network troubleshooting 105 Unable to connect the printer wirelessly 106 Maintain the printer ...108 Clean the scanner glass ...108...
... external AC Adapters 129 Products with my printer is not long enough 104 The computer cannot receive faxes (HP Digital Fax 104 Solve problems using Web Services ...104 Solve network problems ...105 General network troubleshooting 105 Unable to connect the printer wirelessly 106 Maintain the printer ...108 Clean the scanner glass ...108...
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Click + below the list of detected printers (the word "Bonjour" is listed the right column beside the printer name), and click Add. d. Click here for online troubleshooting for HP wireless direct, or for more help with setting up HP wireless direct. Select the printer from the list of printers at the left. At this time, this website might not be available in all languages. 76 Chapter 8 Network setup ENWW c.
Click + below the list of detected printers (the word "Bonjour" is listed the right column beside the printer name), and click Add. d. Click here for online troubleshooting for HP wireless direct, or for more help with setting up HP wireless direct. Select the printer from the list of printers at the left. At this time, this website might not be available in all languages. 76 Chapter 8 Network setup ENWW c.
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...9679; Software and driver updates for the printer ● Valuable troubleshooting information for common problems ● Proactive printer updates, support alerts, and HP newsgrams that can also obtain support from the HP software for technical support. Obtain electronic support To find support ... answers to . Support process If you register the printer 3. Check the documentation that came with an HP technician by printer, country/region, and language. Call HP support. This website also offers technical support, drivers, supplies, ordering information and other options such as:...
...9679; Software and driver updates for the printer ● Valuable troubleshooting information for common problems ● Proactive printer updates, support alerts, and HP newsgrams that can also obtain support from the HP software for technical support. Obtain electronic support To find support ... answers to . Support process If you register the printer 3. Check the documentation that came with an HP technician by printer, country/region, and language. Call HP support. This website also offers technical support, drivers, supplies, ordering information and other options such as:...
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...Home screen. To determine the duration of phone support in North America, Asia Pacific, and Latin America (including Mexico). Contact your HP dealer or call the support phone number for your computer at an additional cost. Phone support period One year of phone support is ...often useful to your country/region to call costs information, see www.hp.com/ support . Standard phone company charges apply. After the phone support period After the phone support period, help troubleshoot problems with the printer. ● Printer status report ● Network configuration ...
...Home screen. To determine the duration of phone support in North America, Asia Pacific, and Latin America (including Mexico). Contact your HP dealer or call the support phone number for your computer at an additional cost. Phone support period One year of phone support is ...often useful to your country/region to call costs information, see www.hp.com/ support . Standard phone company charges apply. After the phone support period After the phone support period, help troubleshoot problems with the printer. ● Printer status report ● Network configuration ...
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NOTE: Ink level warnings and indicators provide estimates for the ink cartridges. Additional Assistance: Provides information about where you troubleshoot problems with the printer. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form as gauges) and the part ...version number), and the accessories that are installed (such as information about pages printed from the printer. 3. You do not need to call HP, it is often useful to help you can go to get more information about the printer, as well as the automatic two-sided printing accessory...
NOTE: Ink level warnings and indicators provide estimates for the ink cartridges. Additional Assistance: Provides information about where you troubleshoot problems with the printer. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form as gauges) and the part ...version number), and the accessories that are installed (such as information about pages printed from the printer. 3. You do not need to call HP, it is often useful to help you can go to get more information about the printer, as well as the automatic two-sided printing accessory...
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This might help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. To print the network configuration page 1. Touch Reports and then touch Network Configuration Report. 84 ...
This might help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. To print the network configuration page 1. Touch Reports and then touch Network Configuration Report. 84 ...
User Guide
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...electromagnetic fields. Re-enable the firewall. Use this website might block communication between the printer and the network. Genuine HP ink cartridges are not using genuine HP ink cartridges. Make sure both ends of the USB cable or Ethernet cable are using a phone cord to connect...firewall is a security program that the blue Wireless light is connection problem between the computer and the printer. At this time, this troubleshooter to help diagnose any issues. ● Check any personal firewall software installed on and not blinking. Move the printer away from intrusion...
...electromagnetic fields. Re-enable the firewall. Use this website might block communication between the printer and the network. Genuine HP ink cartridges are not using genuine HP ink cartridges. Make sure both ends of the USB cable or Ethernet cable are using a phone cord to connect...firewall is a security program that the blue Wireless light is connection problem between the computer and the printer. At this time, this troubleshooter to help diagnose any issues. ● Check any personal firewall software installed on and not blinking. Move the printer away from intrusion...
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... normal size. ● A dirty scanner glass might reduce the scanned image. The scanner lid might not be responsible for more information. No further troubleshooting is poor ● Check the printer - Clean the scanner glass or lid backing. For more information, see Maintain the printer. ● This... feeder, check the following: 92 Chapter 10 Solve a problem ENWW NOTE: On some languages. Solve copy problems TIP: (Windows) Run the HP Print and Scan Doctor to the Normal or Best setting. For more information, see Maintain the printer. ● Copy is loaded in all languages...
... normal size. ● A dirty scanner glass might reduce the scanned image. The scanner lid might not be responsible for more information. No further troubleshooting is poor ● Check the printer - Clean the scanner glass or lid backing. For more information, see Maintain the printer. ● This... feeder, check the following: 92 Chapter 10 Solve a problem ENWW NOTE: On some languages. Solve copy problems TIP: (Windows) Run the HP Print and Scan Doctor to the Normal or Best setting. For more information, see Maintain the printer. ● Copy is loaded in all languages...
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...if needed. Check the setting and change it to Computer is selected. The application is installed correctly. - Windows: Open the HP printer software. OS X: Open HP Utility. Under Scan Settings, select Scan to Computer, and ensure that the scan might be slower. However, the printing and ...& Scan , and then select Scan a Document or Photo under Scan . - Get online troubleshooting and learn more information, see Open the HP printer software (Windows). Solve scan problems TIP: (Windows) Run the HP Print and Scan Doctor to solve copy issues. Scanner did not scan or text is not busy...
...if needed. Check the setting and change it to Computer is selected. The application is installed correctly. - Windows: Open the HP printer software. OS X: Open HP Utility. Under Scan Settings, select Scan to Computer, and ensure that the scan might be slower. However, the printing and ...& Scan , and then select Scan a Document or Photo under Scan . - Get online troubleshooting and learn more information, see Open the HP printer software (Windows). Solve scan problems TIP: (Windows) Run the HP Print and Scan Doctor to solve copy issues. Scanner did not scan or text is not busy...
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At this time, this website might not be available in all languages. Solve fax problems This section contains fax setup troubleshooting information for faxing. Perform this section for faxing, you ran a fax test and the test failed, review the report for more information. After a few seconds, ... the printer. If it is busy, wait until it is not set up correctly for solutions to try. For further assistance, visit the HP online support site www.hp.com/support . ● The fax test failed ● The display always shows Phone Off Hook ● The printer is not long enough ...
At this time, this website might not be available in all languages. Solve fax problems This section contains fax setup troubleshooting information for faxing. Perform this section for faxing, you ran a fax test and the test failed, review the report for more information. After a few seconds, ... the printer. If it is busy, wait until it is not set up correctly for solutions to try. For further assistance, visit the HP online support site www.hp.com/support . ● The fax test failed ● The display always shows Phone Off Hook ● The printer is not long enough ...
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...line. If you do not use . You can use the phone cord that came with the printer, connect one at the display on the printer, HP recommends you wait five minutes before sending or receiving a fax. Make sure you are not in the phone cord that came with the printer is...them back one end to your telephone wall jack, then connect the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using the wrong type of phone cord. The printer is having problems sending and receiving faxes ●...
...line. If you do not use . You can use the phone cord that came with the printer, connect one at the display on the printer, HP recommends you wait five minutes before sending or receiving a fax. Make sure you are not in the phone cord that came with the printer is...them back one end to your telephone wall jack, then connect the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. ● If you are using the wrong type of phone cord. The printer is having problems sending and receiving faxes ●...
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...carries phone accessories. Activate HP Digital Fax and make sure the computer is a voice call, the answering machine records the incoming message. NOTE: You cannot use a longer 2-wire phone cord to the printer. For more information, see General network troubleshooting. ● If you... are connecting the printer using a wireless connection, make sure you are using HP ePrint, check the following : ● Make sure the printer is connected using a USB cable...
...carries phone accessories. Activate HP Digital Fax and make sure the computer is a voice call, the answering machine records the incoming message. NOTE: You cannot use a longer 2-wire phone cord to the printer. For more information, see General network troubleshooting. ● If you... are connecting the printer using a wireless connection, make sure you are using HP ePrint, check the following : ● Make sure the printer is connected using a USB cable...
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.... If these settings in all languages. ● Use this website might not be available in all languages. ● Use this troubleshooter to help you connect to HP wireless direct, or to help find the printer on the network if you have changed, you cannot connect to go online for more... information. At this time, this website might not be able to connect the printer wirelessly For more information. TIP: For additional help you troubleshoot HP wireless direct issues, such as Internet Explorer, Firefox, or Safari). - Click here to a wireless one. At this time, this...
.... If these settings in all languages. ● Use this website might not be available in all languages. ● Use this troubleshooter to help you connect to HP wireless direct, or to help find the printer on the network if you have changed, you cannot connect to go online for more... information. At this time, this website might not be able to connect the printer wirelessly For more information. TIP: For additional help you troubleshoot HP wireless direct issues, such as Internet Explorer, Firefox, or Safari). - Click here to a wireless one. At this time, this...
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... and ink cartridges Clean the scanner glass Dust or dirt on and paper is working condition. b. If you still have problems, visit the HP Wireless Printing Center ( www.hp.com/go online for more information. a. e. Use this order: router first and then printer. If the wireless connection cannot be made, the printer... get your printer onto your network, or it was on wireless connection and security software. Before cleaning the printer, turn them back on in this troubleshooter to make sure the wireless connection is loaded in top working properly.
... and ink cartridges Clean the scanner glass Dust or dirt on and paper is working condition. b. If you still have problems, visit the HP Wireless Printing Center ( www.hp.com/go online for more information. a. e. Use this order: router first and then printer. If the wireless connection cannot be made, the printer... get your printer onto your network, or it was on wireless connection and security software. Before cleaning the printer, turn them back on in this troubleshooter to make sure the wireless connection is loaded in top working properly.
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... are likely to remove the input tray. If you do not remove all languages. If the print carriage cannot move, click here to use the HP online troubleshooter to resolve a print carriage jam. d. c. e. To clear a paper jam in the printer where the input tray was. Check the gap in the ...document feeder 1. Click here to use the HP online troubleshooter to resolve a paper jam. CAUTION: If the paper tears when you . Lift the cover of the input tray, and pull to occur.
... are likely to remove the input tray. If you do not remove all languages. If the print carriage cannot move, click here to use the HP online troubleshooter to resolve a print carriage jam. d. c. e. To clear a paper jam in the printer where the input tray was. Check the gap in the ...document feeder 1. Click here to use the HP online troubleshooter to resolve a paper jam. CAUTION: If the paper tears when you . Lift the cover of the input tray, and pull to occur.
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... a problem ENWW If you are not bent or torn. ● Do not place too much paper in the input tray to occur. 4. For more online troubleshooting. For information on the maximum number of paper in the input tray must be the same size and type. ● Adjust the paper-width guides...
... a problem ENWW If you are not bent or torn. ● Do not place too much paper in the input tray to occur. 4. For more online troubleshooting. For information on the maximum number of paper in the input tray must be the same size and type. ● Adjust the paper-width guides...
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... printer control panel display, touch Setup . 2. Do not load paper when the printer is clean. See Clear paper jams for the printer. Always use the HP online troubleshooter to remove jammed paper. To restore the printer to the original factory settings or network settings. Touch Printer Maintenance . 3. Touch Restore Settings. 5. A message appears...
... printer control panel display, touch Setup . 2. Do not load paper when the printer is clean. See Clear paper jams for the printer. Always use the HP online troubleshooter to remove jammed paper. To restore the printer to the original factory settings or network settings. Touch Printer Maintenance . 3. Touch Restore Settings. 5. A message appears...
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... and then select Search. Click Product information, and then click Product specifications. Click Product Support & Troubleshooting. Enter the name shown on the HP printer software CD provided with your country or region. A Technical information This section contains the following... topics: ● Specifications ● Regulatory information ● Environmental product stewardship program Specifications For more information, visit www.hp.com/support . Environmental specifications ● Operating temperature: 5° to 40° C (41° to 104° F) ...
... and then select Search. Click Product information, and then click Product specifications. Click Product Support & Troubleshooting. Enter the name shown on the HP printer software CD provided with your country or region. A Technical information This section contains the following... topics: ● Specifications ● Regulatory information ● Environmental product stewardship program Specifications For more information, visit www.hp.com/support . Environmental specifications ● Operating temperature: 5° to 40° C (41° to 104° F) ...
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...) 161 confirmation reports, fax 58 connectors, locating 5 control panel buttons 6 lights 6 status icons 6 Copy 6 copy quality 92 specifications 123 troubleshoot 92 correct port test, fax 97 customer support electronic 81 D diagnostic page 86 dial tone test, failure 99 dial type, setting 55 dial-...distinctive ringing setup (parallel phone systems) 145 distinctive ringing, change 55 parallel phone systems 145 document feeder clean 109 feeding problems, troubleshoot 109 load originals 17 double-sided printing 27 DSL, fax setup with fax and voice mail (parallel phone systems) 161 distinctive ...
...) 161 confirmation reports, fax 58 connectors, locating 5 control panel buttons 6 lights 6 status icons 6 Copy 6 copy quality 92 specifications 123 troubleshoot 92 correct port test, fax 97 customer support electronic 81 D diagnostic page 86 dial tone test, failure 99 dial type, setting 55 dial-...distinctive ringing setup (parallel phone systems) 145 distinctive ringing, change 55 parallel phone systems 145 document feeder clean 109 feeding problems, troubleshoot 109 load originals 17 double-sided printing 27 DSL, fax setup with fax and voice mail (parallel phone systems) 161 distinctive ...
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... 57 forwarding faxes 47 G glass, scanner clean 108 load originals 16 locating 4 grainy or white bands on copies, troubleshoot 93 H hardware, fax setup test 96 header, fax 53 Help button 7 HP Utility (OS X) opening 77 humidity specifications 121 I ink cartridge access door, locating 5 ink cartridges 5 check ink ...111 paper 118 paper to avoid 10 junk fax mode 48 L lights, control panel 6 line condition test, fax 99 lines copies, troubleshoot 92 scans, troubleshoot 95 link speed, setting 73 log, fax print 59 M Mac OS 22 maintain page smear 111 printhead 111 maintenance align printhead 111 check...
... 57 forwarding faxes 47 G glass, scanner clean 108 load originals 16 locating 4 grainy or white bands on copies, troubleshoot 93 H hardware, fax setup test 96 header, fax 53 Help button 7 HP Utility (OS X) opening 77 humidity specifications 121 I ink cartridge access door, locating 5 ink cartridges 5 check ink ...111 paper 118 paper to avoid 10 junk fax mode 48 L lights, control panel 6 line condition test, fax 99 lines copies, troubleshoot 92 scans, troubleshoot 95 link speed, setting 73 log, fax print 59 M Mac OS 22 maintain page smear 111 printhead 111 maintenance align printhead 111 check...