Maintenance and Service Guide
Page 8
... Optane memory module 32 Memory module ...34 Hard drive assembly ...35 6 Removal and replacement procedures for authorized service provider parts 37 Component replacement procedures ...37 Thermal material ...37 Battery ...38 WLAN module ...39 Power connector ...41 Speaker assembly ...42 Touchpad button board ...43 Heat sink/fan assembly ...44 Card reader/USB board ...47 Power button board ...48 System board ...49 Thermal sensor board ...51 Display assembly ...52 Keyboard/top cover ...59 7 Using Setup Utility (BIOS) ...60 Starting Setup Utility (BIOS) ...60 Updating Setup Utility (BIOS) ...60...
... Optane memory module 32 Memory module ...34 Hard drive assembly ...35 6 Removal and replacement procedures for authorized service provider parts 37 Component replacement procedures ...37 Thermal material ...37 Battery ...38 WLAN module ...39 Power connector ...41 Speaker assembly ...42 Touchpad button board ...43 Heat sink/fan assembly ...44 Card reader/USB board ...47 Power button board ...48 System board ...49 Thermal sensor board ...51 Display assembly ...52 Keyboard/top cover ...59 7 Using Setup Utility (BIOS) ...60 Starting Setup Utility (BIOS) ...60 Updating Setup Utility (BIOS) ...60...
Maintenance and Service Guide
Page 49
... RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Spare part number L22634-005 L35282-005 924813-855 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with two antennas, the #1/white WLAN antenna cable connects to restore device functionality, and then contact technical support. If you replace the module and then receive a warning message, remove the module to the WLAN module #1/Main terminal.
... RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Spare part number L22634-005 L35282-005 924813-855 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with two antennas, the #1/white WLAN antenna cable connects to restore device functionality, and then contact technical support. If you replace the module and then receive a warning message, remove the module to the WLAN module #1/Main terminal.
Maintenance and Service Guide
Page 71
... install a BIOS update while the computer is running on the screen after it to locate the update later, after the download is more recent than your hard drive designation. You will need this path when you are ready to a network, consult the network administrator before installing any instructions that contains the update. 4. Follow any software updates, especially system BIOS updates. 1. Updating Setup Utility (BIOS) 61 NOTE: If your selection to reliable external power using the AC adapter. BIOS installation...
... install a BIOS update while the computer is running on the screen after it to locate the update later, after the download is more recent than your hard drive designation. You will need this path when you are ready to a network, consult the network administrator before installing any instructions that contains the update. 4. Follow any software updates, especially system BIOS updates. 1. Updating Setup Utility (BIOS) 61 NOTE: If your selection to reliable external power using the AC adapter. BIOS installation...
Maintenance and Service Guide
Page 73
... enter the product name or number in . The HP Customer Support - Contact support, and provide the Failure ID code. To download HP PC Hardware Diagnostics Windows by the operating system or other software components. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you to run diagnostic tests to a USB flash drive on -screen instructions. Using HP PC Hardware Diagnostics UEFI 63 The HP PC Diagnostics home page is functioning properly. The tool is displayed. 3. Service...
... enter the product name or number in . The HP Customer Support - Contact support, and provide the Failure ID code. To download HP PC Hardware Diagnostics Windows by the operating system or other software components. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you to run diagnostic tests to a USB flash drive on -screen instructions. Using HP PC Hardware Diagnostics UEFI 63 The HP PC Diagnostics home page is functioning properly. The tool is displayed. 3. Service...
Maintenance and Service Guide
Page 84
...)/audio-in (microphone) combo jack, identifying 7 B back cover spare part number 21 backup, creating 67 backups 67 battery removal 38 spare part number 17, 38 bezel spare part number 20, 53 BIOS determining version 60 downloading an update 61 starting the Setup Utility 60 updating 60 Bluetooth label 14 boot order, changing 68 bottom components 13 bottom cover removal 30 spare part number 30 bottom cover, spare part numbers 18 buttons left touchpad 9 power 11 right touchpad 9 C camera identifying 8 camera light, identifying 8 caps lock light, identifying 10 card reader/USB board removal...
...)/audio-in (microphone) combo jack, identifying 7 B back cover spare part number 21 backup, creating 67 backups 67 battery removal 38 spare part number 17, 38 bezel spare part number 20, 53 BIOS determining version 60 downloading an update 61 starting the Setup Utility 60 updating 60 Bluetooth label 14 boot order, changing 68 bottom components 13 bottom cover removal 30 spare part number 30 bottom cover, spare part numbers 18 buttons left touchpad 9 power 11 right touchpad 9 C camera identifying 8 camera light, identifying 8 caps lock light, identifying 10 card reader/USB board removal...
Maintenance and Service Guide
Page 85
... battery 6 camera 8 caps lock 10 drive 5 mute 10 power 10 RJ-45 (network) status 6 touchpad 10 M media card reader, product description 3 memory module removal 34 spare part numbers 34 memory, product description 1 microphone product description 2 model name 1 mute light, identifying 10 N network jack, identifying 6 num lock light, identifying 10 O OMEN key 15 operating system, product description 4 Optane memory module removal 32 spare part numbers 32 P packaging guidelines 28 ports HDMI 6 product description 3 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type-C power...
... battery 6 camera 8 caps lock 10 drive 5 mute 10 power 10 RJ-45 (network) status 6 touchpad 10 M media card reader, product description 3 memory module removal 34 spare part numbers 34 memory, product description 1 microphone product description 2 model name 1 mute light, identifying 10 N network jack, identifying 6 num lock light, identifying 10 O OMEN key 15 operating system, product description 4 Optane memory module removal 32 spare part numbers 32 P packaging guidelines 28 ports HDMI 6 product description 3 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type-C power...
BIOS Simulator
Page 10
... software image. HP Setup Utility Main Security Configuration Boot Options Exit Boot Options Setup mode select POST HotKey Delay 1 (sec) USB Boot 2 Network Boot 3 Network Boot Protocol Legacy Support Secure Boot 4 Platform Key Pending Action Graphic T0ext 51205 IPv4 (UEFI) IPv64+(UIPEvF6I)(UEFI) Enrolled - Secure Boot When Secure Boot is enabled. MSFT None Boot Keys Boot Order UEFI Boot Order OS Boot Manager Windows Boot Manager (Intel RAIDVOL) USB Diskette on Key/USB Hard Disk USB CD/DVD ROM Drive Network Adapter Legacy Boot Order Internal Hard Drive USB Diskette on Key/USB Hard Disk...
... software image. HP Setup Utility Main Security Configuration Boot Options Exit Boot Options Setup mode select POST HotKey Delay 1 (sec) USB Boot 2 Network Boot 3 Network Boot Protocol Legacy Support Secure Boot 4 Platform Key Pending Action Graphic T0ext 51205 IPv4 (UEFI) IPv64+(UIPEvF6I)(UEFI) Enrolled - Secure Boot When Secure Boot is enabled. MSFT None Boot Keys Boot Order UEFI Boot Order OS Boot Manager Windows Boot Manager (Intel RAIDVOL) USB Diskette on Key/USB Hard Disk USB CD/DVD ROM Drive Network Adapter Legacy Boot Order Internal Hard Drive USB Diskette on Key/USB Hard Disk...
User Guide
Page 7
Table of contents 1 Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Rear ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button ...10 Special keys ...11 Action keys ...12 Bottom ...13 Labels ...14 HP OMEN Command Center ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products ...
Table of contents 1 Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Rear ...6 Display ...7 Keyboard area ...8 TouchPad ...8 Lights ...9 Button ...10 Special keys ...11 Action keys ...12 Bottom ...13 Labels ...14 HP OMEN Command Center ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products ...
User Guide
Page 9
...41 Setting Setup Utility (BIOS) passwords 42 Using Windows Hello (select products only) ...43 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...44 Using HP Device as a Service (select products only 44 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional security cable (select products only 44 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating Setup Utility (BIOS) ...45 Determining the BIOS version ...45 Downloading a BIOS...
...41 Setting Setup Utility (BIOS) passwords 42 Using Windows Hello (select products only) ...43 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...44 Using HP Device as a Service (select products only 44 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional security cable (select products only 44 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating Setup Utility (BIOS) ...45 Determining the BIOS version ...45 Downloading a BIOS...
User Guide
Page 24
... icons on . Press the key repeatedly to a simultaneous display on the computer. To conserve battery power, turn off . Starts, pauses, or resumes playback of the keys listed in Windows 10" webpage. Decreases the screen brightness incrementally as long as you can adjust the brightness of a DVD or a Blu-ray Disc (BD). The keyboard backlight will revert to know your computer perform specific functions and vary by computer. Plays...
... icons on . Press the key repeatedly to a simultaneous display on the computer. To conserve battery power, turn off . Starts, pauses, or resumes playback of the keys listed in Windows 10" webpage. Decreases the screen brightness incrementally as long as you can adjust the brightness of a DVD or a Blu-ray Disc (BD). The keyboard backlight will revert to know your computer perform specific functions and vary by computer. Plays...
User Guide
Page 28
... even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to other . All the wireless devices on your computer using your computer and a wired or wireless network connection. But even at the factory. In a PAN, each other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. This chapter will...
... even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to other . All the wireless devices on your computer using your computer and a wired or wireless network connection. But even at the factory. In a PAN, each other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. This chapter will...
User Guide
Page 33
.... To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. To connect wireless headsets to your product. You can be controlled through an audio control panel specific to your system. Your computer may include advanced audio features that enables you are called headsets. Follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in a setting free of personal injury, lower the volume setting before...
.... To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. To connect wireless headsets to your product. You can be controlled through an audio control panel specific to your system. Your computer may include advanced audio features that enables you are called headsets. Follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in a setting free of personal injury, lower the volume setting before...
User Guide
Page 46
... battery charge, place the mouse pointer over the Power icon . Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on page 33. Type support...
... battery charge, place the mouse pointer over the Power icon . Displaying battery charge To view the percentage of the display. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on page 33. Type support...
User Guide
Page 47
... charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to external power, see the Setup Instructions poster provided in the computer box. Exit Hibernation by users themselves. If a battery is no longer holding a charge, contact support. WARNING! If HP Battery Check indicates that your battery should be easily replaced by pressing the power button. Running on external power For information about connecting to a disc...
... charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to external power, see the Setup Instructions poster provided in the computer box. Exit Hibernation by users themselves. If a battery is no longer holding a charge, contact support. WARNING! If HP Battery Check indicates that your battery should be easily replaced by pressing the power button. Running on external power For information about connecting to a disc...
User Guide
Page 54
... Windows button. 2. Tap f10. 2. Errors can prevent the computer from operating properly. 1. or Turn on or restart the tablet, and then quickly hold down the volume down the volume up button. - Your changes take effect when the computer restarts. 42 Chapter 8 Securing your power-on password, you cannot turn on or restart the computer. ● If you forget your computer and information Setting Setup Utility (BIOS) passwords Table 8-2 Types...
... Windows button. 2. Tap f10. 2. Errors can prevent the computer from operating properly. 1. or Turn on or restart the tablet, and then quickly hold down the volume down the volume up button. - Your changes take effect when the computer restarts. 42 Chapter 8 Securing your power-on password, you cannot turn on or restart the computer. ● If you forget your computer and information Setting Setup Utility (BIOS) passwords Table 8-2 Types...
User Guide
Page 58
... connected to reliable external power using the AC adapter. If no instructions appear, follow these steps: a. Using the hard drive path you are ready to install the update. Double-click the file that contains the update. 4. NOTE: After a message on your hard drive. 46 Chapter 9 Using Setup Utility (BIOS) Type support in the taskbar. 2. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - b. BIOS installation...
... connected to reliable external power using the AC adapter. If no instructions appear, follow these steps: a. Using the hard drive path you are ready to install the update. Double-click the file that contains the update. 4. NOTE: After a message on your hard drive. 46 Chapter 9 Using Setup Utility (BIOS) Type support in the taskbar. 2. Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - b. BIOS installation...
User Guide
Page 60
... HP PC Hardware Diagnostics Windows detects a failure that is functioning properly. Contact support, and provide the Failure ID code. 48 Chapter 10 Using HP PC Hardware Diagnostics Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Select Get software and drivers, select your Failure ID and product number automatically filled in the search box that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. If your computer or a USB flash drive...
... HP PC Hardware Diagnostics Windows detects a failure that is functioning properly. Contact support, and provide the Failure ID code. 48 Chapter 10 Using HP PC Hardware Diagnostics Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - Select Get software and drivers, select your Failure ID and product number automatically filled in the search box that requires hardware replacement, a 24-digit Failure ID code is displayed. 2. If your computer or a USB flash drive...
User Guide
Page 76
... downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing 53 bottom components 13 buttons left TouchPad 8 power 10 right TouchPad 8 C camera identifying 7 using 20 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 38 cleaning your computer 38 components bottom 13 display 7 keyboard area 8 left side 5 rear 6 right side 4 connecting to a network 16 connecting to a wireless network 16 connecting to a WLAN 17 connecting to LAN 19 connectors Dual-Mode DisplayPort 5 power...
... downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth device 16, 18 Bluetooth label 15 boot order, changing 53 bottom components 13 buttons left TouchPad 8 power 10 right TouchPad 8 C camera identifying 7 using 20 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 38 cleaning your computer 38 components bottom 13 display 7 keyboard area 8 left side 5 rear 6 right side 4 connecting to a network 16 connecting to a wireless network 16 connecting to a WLAN 17 connecting to LAN 19 connectors Dual-Mode DisplayPort 5 power...
User Guide
Page 77
... MEID number 18 mute light, identifying 9 mute volume action key 13 N network jack, identifying 5 next track action key 12 num lock light, identifying 9 O OMEN key 15 one-finger slide touch screen gesture 30 operating environment 55 operating system controls 16 P passwords Setup Utility (BIOS) 42 Windows 41 pause action key 12 play action key 12 ports HDMI 5, 23, 24 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 25 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge 5 USB Type-C Thunderbolt 22 USB Type-C with HP Sleep and Charge 5 power battery...
... MEID number 18 mute light, identifying 9 mute volume action key 13 N network jack, identifying 5 next track action key 12 num lock light, identifying 9 O OMEN key 15 one-finger slide touch screen gesture 30 operating environment 55 operating system controls 16 P passwords Setup Utility (BIOS) 42 Windows 41 pause action key 12 play action key 12 ports HDMI 5, 23, 24 USB SuperSpeed 5 USB SuperSpeed port with HP Sleep and Charge 4 USB Type-C 25 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge 5 USB Type-C Thunderbolt 22 USB Type-C with HP Sleep and Charge 5 power battery...
User Guide
Page 78
...partition 53 media 53 USB flash drive 53 recovery media creating using HP Cloud Recovery Download Tool 52 creating using Windows tools 52 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 51 using 50 resources, accessibility 62 restoring 52 right side components 4 RJ-45 (network) jack, identifying 5 RJ-45 (network) status lights, identifying 5 S screen brightness action keys 12 Section 508 accessibility standards 59, 60 security cable, installing 44 serial number, computer 14 service labels, locating 14 Setup...
...partition 53 media 53 USB flash drive 53 recovery media creating using HP Cloud Recovery Download Tool 52 creating using Windows tools 52 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 51 using 50 resources, accessibility 62 restoring 52 right side components 4 RJ-45 (network) jack, identifying 5 RJ-45 (network) status lights, identifying 5 S screen brightness action keys 12 Section 508 accessibility standards 59, 60 security cable, installing 44 serial number, computer 14 service labels, locating 14 Setup...