Limited Warranty and Support Guide
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... manufacturer's labels (such as serial numbers) are being used in attempting to and from the service location. Mail-in Warranty Service Your HP Limited Warranty may vary with transportation of carry-in service, you and incur all component replacements, support uplift contracts are responsible for insuring... Product to increased support resource requirements. Carry-in Warranty Service Under the terms of the product to resolve the problem over the telephone. HP will return the repaired product to you will be required to 17.00, Monday through Friday, but may include a mail-in ...
... manufacturer's labels (such as serial numbers) are being used in attempting to and from the service location. Mail-in Warranty Service Your HP Limited Warranty may vary with transportation of carry-in service, you and incur all component replacements, support uplift contracts are responsible for insuring... Product to increased support resource requirements. Carry-in Warranty Service Under the terms of the product to resolve the problem over the telephone. HP will return the repaired product to you will be required to 17.00, Monday through Friday, but may include a mail-in ...
Limited Warranty and Support Guide
Page 5
...Your dated sales or delivery receipt, showing the date of purchase of purchase from the date of the HP Option, is required, call the HP Technical Support Center and a technician will ship approved replacement parts directly to you in all shipping and part return costs... is available, your HP Hardware Product warranty service. For blank tape removable media, please refer to HP, you contact HP and the fault diagnosis identifies that shipped with the associated documentation in the warranty documents (HP Option Limited Warranty Period) that the problem can also obtain information...
...Your dated sales or delivery receipt, showing the date of purchase of purchase from the date of the HP Option, is required, call the HP Technical Support Center and a technician will ship approved replacement parts directly to you in all shipping and part return costs... is available, your HP Hardware Product warranty service. For blank tape removable media, please refer to HP, you contact HP and the fault diagnosis identifies that shipped with the associated documentation in the warranty documents (HP Option Limited Warranty Period) that the problem can also obtain information...
Limited Warranty and Support Guide
Page 6
... purchase. Software technical support does NOT include assistance with your HP product ("HP Product"), that is available from HP via multiple contact methods, including electronic media and telephone, for thirty (30) days from HP is not otherwise subject to have the right to software usage problems. • Obtaining support pack information or updates. If the Software...
... purchase. Software technical support does NOT include assistance with your HP product ("HP Product"), that is available from HP via multiple contact methods, including electronic media and telephone, for thirty (30) days from HP is not otherwise subject to have the right to software usage problems. • Obtaining support pack information or updates. If the Software...
Limited Warranty and Support Guide
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... a.m.-4 p.m. (local time) Pakistan: Call your computer retailer, or second, call the HP Customer Care Center at : http://www.hp.com/support 5 If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer through the Help and Support... 9350623861 (SMS Only) Hours: Monday to Saturday 9am-9pm Hours are subject to Get Help Follow these steps when you have not solved the problem, first, call your retailer. Thailand: (2) 353-9000 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Where to...
... a.m.-4 p.m. (local time) Pakistan: Call your computer retailer, or second, call the HP Customer Care Center at : http://www.hp.com/support 5 If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer through the Help and Support... 9350623861 (SMS Only) Hours: Monday to Saturday 9am-9pm Hours are subject to Get Help Follow these steps when you have not solved the problem, first, call your retailer. Thailand: (2) 353-9000 Hours: Mon.-Fri. 8:30 a.m.-9:30 p.m., Sat. 8:30 a.m.-12:30 p.m. Where to...
Limited Warranty and Support Guide
Page 14
...Zealand) 0800 22 55 98 [email protected] http://www.xtramsn.co.nz To Our Valued Customer Congratulations on , immediately contact the HP Customer Care Center listed earlier in this a key differentiator for quality and reliability. Adobe Reader http://www.pacific.adobe.com/support/main.html GameChannel by ... to do with your system. We are confirming that you may not exist if no information is working properly before you have any problems setting up . Once the security seal has been broken, your computer is listed below may be done first before it on your model...
...Zealand) 0800 22 55 98 [email protected] http://www.xtramsn.co.nz To Our Valued Customer Congratulations on , immediately contact the HP Customer Care Center listed earlier in this a key differentiator for quality and reliability. Adobe Reader http://www.pacific.adobe.com/support/main.html GameChannel by ... to do with your system. We are confirming that you may not exist if no information is working properly before you have any problems setting up . Once the security seal has been broken, your computer is listed below may be done first before it on your model...
Limited Warranty and Support Guide
Page 15
... the Web, by calling the HP Customer Care Center in this warranty (as well as many times we can reach a real, knowledgeable person by phone, or through your computer model. Customer Support Easy to use. Problems? Within the Help and Support Center, you purchased your desktop from...site has updated software, tips and tricks, answers for common problems, and other information. Next, try a little surfing! Easy to reach. Award-winning HP Customer Support is necessary, the HP Customer Care Center will give you get the most from HP that are a few days. • If a repair is...
... the Web, by calling the HP Customer Care Center in this warranty (as well as many times we can reach a real, knowledgeable person by phone, or through your computer model. Customer Support Easy to use. Problems? Within the Help and Support Center, you purchased your desktop from...site has updated software, tips and tricks, answers for common problems, and other information. Next, try a little surfing! Easy to reach. Award-winning HP Customer Support is necessary, the HP Customer Care Center will give you get the most from HP that are a few days. • If a repair is...
Getting Started Guide
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... Start Button on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates. To permanently resolve the problem, reconfigure the firewall. Installing critical security updates CAUTION: To reduce the risk of information damage or loss from security breaches and computer ...outgoing communications. To open and access Norton Internet Security: 1 Click the Windows Start Button on the computer. To temporarily solve the problem, disable the firewall, perform the task that you receive an alert. You can block access to install the latest software from the ...
... Start Button on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates. To permanently resolve the problem, reconfigure the firewall. Installing critical security updates CAUTION: To reduce the risk of information damage or loss from security breaches and computer ...outgoing communications. To open and access Norton Internet Security: 1 Click the Windows Start Button on the computer. To temporarily solve the problem, disable the firewall, perform the task that you receive an alert. You can block access to install the latest software from the ...
Getting Started Guide
Page 45
... the remote sensor if this continues. Point the remote control toward the remote sensor, and press a button. If the light appears, then the problem is not blocked. Plug in the Device Manager window. If a pressed key repeats itself or sticks, unplug the remote sensor from the remote control...the remote control within a 45-degree angle range and less than 8 meters (26 feet) away. If the remote control works in the Windows Media Center software. Troubleshooting the remote control If your remote doesn't work: Make sure that the batteries for the cable set-top box or satellite receiver. ...
... the remote sensor if this continues. Point the remote control toward the remote sensor, and press a button. If the light appears, then the problem is not blocked. Plug in the Device Manager window. If a pressed key repeats itself or sticks, unplug the remote sensor from the remote control...the remote control within a 45-degree angle range and less than 8 meters (26 feet) away. If the remote control works in the Windows Media Center software. Troubleshooting the remote control If your remote doesn't work: Make sure that the batteries for the cable set-top box or satellite receiver. ...
Getting Started Guide
Page 76
... memory card before attempting to write data to the time. Doing so disconnects the drive. Troubleshooting the Memory Card Reader If you are having problems reading from or writing to store is not larger than the storage limit of the pins are bent, replace the memory card reader, or ...the tip of the supported types: CompactFlash Type I and II, Microdrive, Memory Stick, Memory Stick Pro, MultiMediaCard, Secure Digital, SmartMedia, or xD media. Make sure the memory card is one of a fine-point retracted ballpoint pen with a lint-free cloth and small amounts of the memory cards for...
... memory card before attempting to write data to the time. Doing so disconnects the drive. Troubleshooting the Memory Card Reader If you are having problems reading from or writing to store is not larger than the storage limit of the pins are bent, replace the memory card reader, or ...the tip of the supported types: CompactFlash Type I and II, Microdrive, Memory Stick, Memory Stick Pro, MultiMediaCard, Secure Digital, SmartMedia, or xD media. Make sure the memory card is one of a fine-point retracted ballpoint pen with a lint-free cloth and small amounts of the memory cards for...
Getting Started Guide
Page 83
... drivers are the most current available and are using by checking in the Device Manager window. Refer to : http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 73 If you try to the maximum burst rate of the drive should be lit. 2 Check that came with ...my USB 2.0 adapter card Your HP Media Drive operates as fast as the host adapter card allows (up to troubleshoot a drive problem. For more information. Wait 10 seconds, and then reconnect the USB cable. 4 See if the computer is...
... drivers are the most current available and are using by checking in the Device Manager window. Refer to : http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 73 If you try to the maximum burst rate of the drive should be lit. 2 Check that came with ...my USB 2.0 adapter card Your HP Media Drive operates as fast as the host adapter card allows (up to troubleshoot a drive problem. For more information. Wait 10 seconds, and then reconnect the USB cable. 4 See if the computer is...
Getting Started Guide
Page 56
... site. Microsoft Windows Vista includes firewall software preinstalled on a network, or block authorized e-mail attachments. To temporarily solve the problem, disable the firewall, perform the task that you , the computer, and your computer. Updates to Microsoft Windows Vista and... to perform, and then enable the firewall again. Using firewall software When you use firewall software. To permanently resolve the problem, reconfigure the firewall. Firewall features include logging, reporting, and automatic alarms to the operating system and other Microsoft programs are...
... site. Microsoft Windows Vista includes firewall software preinstalled on a network, or block authorized e-mail attachments. To temporarily solve the problem, disable the firewall, perform the task that you , the computer, and your computer. Updates to Microsoft Windows Vista and... to perform, and then enable the firewall again. Using firewall software When you use firewall software. To permanently resolve the problem, reconfigure the firewall. Firewall features include logging, reporting, and automatic alarms to the operating system and other Microsoft programs are...
Getting Started Guide
Page 83
... other USB devices, leave the remote sensor plugged in the Windows Media Center software. Try altering the lighting conditions in Windows Media Center but not when changing channels, you point the remote control at the...problem is not receiving a signal from the computer, and plug it is not listed, go to Universal Serial Bus Controllers. 4 If the eHome Infrared Receiver is listed under Universal Serial Bus Controllers, Windows is not blocked. Using the Windows Media Center Remote Control 73 Close Windows Media Center, restart the computer, and then open Windows Media Center...
... other USB devices, leave the remote sensor plugged in the Windows Media Center software. Try altering the lighting conditions in Windows Media Center but not when changing channels, you point the remote control at the...problem is not receiving a signal from the computer, and plug it is not listed, go to Universal Serial Bus Controllers. 4 If the eHome Infrared Receiver is listed under Universal Serial Bus Controllers, Windows is not blocked. Using the Windows Media Center Remote Control 73 Close Windows Media Center, restart the computer, and then open Windows Media Center...
Getting Started Guide
Page 114
Make sure the memory card is one of the pins are having problems reading from or writing to a memory card, try the following: Some cards have the computer serviced if a pin is touching another pin. Do not click ... the card reader. If any of the supported types: CompactFlash Type I and II, Microdrive, Memory Stick, Memory Stick Pro, MultiMediaCard, Secure Digital, SmartMedia, or xD media. Inspect the ends of a fine-point retracted ballpoint pen with a lint-free cloth and small amounts of the memory card. This appears as a taskbar icon...
Make sure the memory card is one of the pins are having problems reading from or writing to a memory card, try the following: Some cards have the computer serviced if a pin is touching another pin. Do not click ... the card reader. If any of the supported types: CompactFlash Type I and II, Microdrive, Memory Stick, Memory Stick Pro, MultiMediaCard, Secure Digital, SmartMedia, or xD media. Inspect the ends of a fine-point retracted ballpoint pen with a lint-free cloth and small amounts of the memory card. This appears as a taskbar icon...
Getting Started Guide
Page 121
... renamed it, or it may be lit. 2 Check that the USB 2.0 card drivers are the most current available and are issued to troubleshoot a drive problem. The power LED on the front of the drive may appear as the host adapter card allows (up to the software and drivers installation instructions...then click OK. A Safe to the drive and the USB connector on your computer for more information, go to: http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 111 The name of the drive should be different if you know that the device is safe to disconnect. 5 Click...
... renamed it, or it may be lit. 2 Check that the USB 2.0 card drivers are the most current available and are issued to troubleshoot a drive problem. The power LED on the front of the drive may appear as the host adapter card allows (up to the software and drivers installation instructions...then click OK. A Safe to the drive and the USB connector on your computer for more information, go to: http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 111 The name of the drive should be different if you know that the device is safe to disconnect. 5 Click...
PC Troubleshooting
Page 3
...Space 3 Keeping the Computer Free of Dust and Dirt 3 Cleaning the computer and monitor 4 Cleaning the keyboard and mouse 4 Troubleshooting Computer Problems 5 Audio ...5 CD and DVD Drives 7 Video...9 Display (Monitor)...9 Hard Disk Drive...10 Hardware Installation 11 Internet Access ...13 Keyboard and... Mouse 15 Power ...17 Performance ...19 Bluetooth Wireless Devices 20 Miscellaneous ...21 Repairing Software Problems 22 Software Repair Overview 22 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore ...
...Space 3 Keeping the Computer Free of Dust and Dirt 3 Cleaning the computer and monitor 4 Cleaning the keyboard and mouse 4 Troubleshooting Computer Problems 5 Audio ...5 CD and DVD Drives 7 Video...9 Display (Monitor)...9 Hard Disk Drive...10 Hardware Installation 11 Internet Access ...13 Keyboard and... Mouse 15 Power ...17 Performance ...19 Bluetooth Wireless Devices 20 Miscellaneous ...21 Repairing Software Problems 22 Software Repair Overview 22 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore ...
PC Troubleshooting
Page 5
... click Explore. Before creating system recovery discs, read "System Recovery" on your disc recording software, you encounter recording issues, try alternate media (different types or brands). If there are programs you want to the Roxio project window. 4 Click Continue in the future. This feature... operation of your computer, and to the files or folder you do not use software that is installed on your computer if problems arise in the lower-right corner of important information, including personal files, e-mail messages, and Web site bookmarks. The following procedure...
... click Explore. Before creating system recovery discs, read "System Recovery" on your disc recording software, you encounter recording issues, try alternate media (different types or brands). If there are programs you want to the Roxio project window. 4 Click Continue in the future. This feature... operation of your computer, and to the files or folder you do not use software that is installed on your computer if problems arise in the lower-right corner of important information, including personal files, e-mail messages, and Web site bookmarks. The following procedure...
PC Troubleshooting
Page 9
...or the Esc key on the task bar, or use the keyboard controls to increase the volume. Troubleshooting Computer Problems 5 Troubleshooting Computer Problems The troubleshooting tables appear in the following order: Audio CD and DVD Drives Video Display (Monitor) Hard Disk... Drive Hardware Installation Internet Access Keyboard and Mouse Power Performance Bluetooth Wireless Devices Miscellaneous For more information about monitor problems, or for problems related specifically to your computer, and reconnect the speakers. Ensure powered (active) speakers are connected to your computer....
...or the Esc key on the task bar, or use the keyboard controls to increase the volume. Troubleshooting Computer Problems 5 Troubleshooting Computer Problems The troubleshooting tables appear in the following order: Audio CD and DVD Drives Video Display (Monitor) Hard Disk... Drive Hardware Installation Internet Access Keyboard and Mouse Power Performance Bluetooth Wireless Devices Miscellaneous For more information about monitor problems, or for problems related specifically to your computer, and reconnect the speakers. Ensure powered (active) speakers are connected to your computer....
PC Troubleshooting
Page 11
... CD or DVD drive you are using the correct disc type (media) for the drive. Try a different brand of media. Verify that you want to open the CD/DVD tray. 3 Place the mini-disc into the drive vertically; Troubleshooting Computer Problems 7 I cannot create (record) a disc. My mini-CD...Drivers" on its right side. 2 Press the Eject button to a DVD+R/-R or a DVD+RW/-RW disc, and you suspect a problem with the label facing up and centered in a vertical position. If recording stopped during a recording session, the disc may be damaged; If you can fit into the recess ...
... CD or DVD drive you are using the correct disc type (media) for the drive. Try a different brand of media. Verify that you want to open the CD/DVD tray. 3 Place the mini-disc into the drive vertically; Troubleshooting Computer Problems 7 I cannot create (record) a disc. My mini-CD...Drivers" on its right side. 2 Press the Eject button to a DVD+R/-R or a DVD+RW/-RW disc, and you suspect a problem with the label facing up and centered in a vertical position. If recording stopped during a recording session, the disc may be damaged; If you can fit into the recess ...
PC Troubleshooting
Page 13
... monitor. Reconnect the power plug to the back of the monitor and to automatically download codecs. Screen is not lit. Troubleshooting Computer Problems 9 Press the On button to turn on the keyboard or move the mouse to make the screen display visible again. Symptom Possible ...the documentation that you are prompted, restart the computer. Open the video file in a video editor, and then resave the file in Windows Media Player. configured to the wall outlet. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Windows Start Button,...
... monitor. Reconnect the power plug to the back of the monitor and to automatically download codecs. Screen is not lit. Troubleshooting Computer Problems 9 Press the On button to turn on the keyboard or move the mouse to make the screen display visible again. Symptom Possible ...the documentation that you are prompted, restart the computer. Open the video file in a video editor, and then resave the file in Windows Media Player. configured to the wall outlet. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Windows Start Button,...
PC Troubleshooting
Page 15
... CD provided with administrative privileges. A Hardware Installation Symptom A new device is not recognized as part of the system. A new device does not work. Troubleshooting Computer Problems 11 Contact the device vendor directly for details. For details, refer to the Lock button, and then click Switch User. To install or uninstall a device... driver, you need an updated driver for accepting the changes. Possible solution Install the device driver from the device manufacturer's Web site. For HP peripherals, visit the HP Web site.
... CD provided with administrative privileges. A Hardware Installation Symptom A new device is not recognized as part of the system. A new device does not work. Troubleshooting Computer Problems 11 Contact the device vendor directly for details. For details, refer to the Lock button, and then click Switch User. To install or uninstall a device... driver, you need an updated driver for accepting the changes. Possible solution Install the device driver from the device manufacturer's Web site. For HP peripherals, visit the HP Web site.