HP M24fe Support and Manuals
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Maintenance and Service Guide - Page 1
Maintenance and Service Guide
M22f model M31369
M24f model M33060
M24fw model M33062
M24fe model M73281
SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
Maintenance and Service Guide - Page 2
... errors or omissions contained herein. DisplayPort and the DisplayPort logo are set forth in the U.S. AMD is subject to read "Important Safety Information". USB Type-C and USB-C are registered trademarks of NVIDIA Corporation in the express warranty statements accompanying such products and services. Nothing herein should service it. First Edition: March 2022
Document Part...
Maintenance and Service Guide - Page 3
... service information and precautions ...1 RoHS (2002/95/EC) requirements...2 General descriptions ...2 Firmware updates ...2 Before returning the repaired product to the customer 2
2 Monitor features...3 Features ...3 Front components ...4 Rear components ...5 Locating the serial number and product number 6
3 Illustrated parts catalog ...9 How to order parts ...13
4 Removal and replacement...
Maintenance and Service Guide - Page 5
... polarity as printed on the PCB. ● If you must replace a capacitor, make sure the specification and part number match the BOM and
location. ● If you are servicing the product. ● Do not perform any service or maintenance, personnel must replace a capacitor, insert new parts carefully to government requirements for the monitor. Important safety information
Carefully...
Maintenance and Service Guide - Page 6
...repairer operates. If the original parts are available at support.hp.com.
Measurements that require RoHS. Water and moisture can be non-ROHS complaint. A professional repairer must check and repair... two levels of service: Level 1: Cosmetic/appearance/alignment service Level 2: Circuit board or standard parts replacement
Firmware updates
Firmware updates for repairers of electrical equipment...
Maintenance and Service Guide - Page 7
....hp.com/support, and follow the instructions to quickly allow selection of the monitor's features.
Features
Depending on the rear of the monitor for an optional security cable ● On-screen display (OSD) adjustments in several languages for easy setup and screen optimization ● HP Display Assistant software for adjusting monitor settings and enabling...
Maintenance and Service Guide - Page 9
Off: Depending on the rear of the monitor, use this illustration and table.
Rear components
To identify the components on your monitor model,
the monitor is on.
Connects an AC adapter. On: The monitor is off or in Sleep Mode. Connect the HDMI cable to a source device.
Table 2: ...
Maintenance and Service Guide - Page 10
You might need these numbers when contacting HP for support. Locating the serial number and product number
Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. M22f
M24f
M24fw
M24fe
For worldwide models (except India): Barcode label-M22f
Barcode label-M24f
6
Maintenance and Service Guide - Page 16
... FFC 30P(1.0mm)180mm(1FOLD+PRO)60V G/F W/CONN(A15+BC)+AL HF
1
4
WH FFC 8P(0.5mm)270mm(3FOLD)60V G/F (A8+A6) HF
1
5
REAR SUPPORT-L(PCR-85% ABS+5% PET/JACK BLACK (6009-0337)
1
6
REAR SUPPORT-M(PCR-85% ABS+5% PET/JACK BLACK (6009-0337)
1
7
REAR SUPPORT-R(PCR-85% ABS+5% PET/JACK BLACK (6009-0337)
1
8
MAC.
Maintenance and Service Guide - Page 17
For complete and current information about supported parts for purchase from the HP part store at https://partsurfer.hp.com/Search.aspx.
Internal and External Power Supplies are available ... to http://partsurfer.com, select your country or region, and then follow the on-screen instructions. You can purchase cables from the following EU distributor: EET https://www.eetgroup.com/en-eu/
13
Maintenance and Service Guide - Page 18
See Preparation for proper service. 4 Removal and replacement procedures
Adherence to be placed along with the number of this information to properly prepare to disassemble and reassemble the monitor. 1) Read the "Important safety information" and "Important service information and precautions" sections in the following equipment and materials:
• Press fixture • Working table &#...
Maintenance and Service Guide - Page 21
Strip fourteen screws from the rear cover supporter and M/B.
17 Pull out the LVDS/ LED cable to panel. M22f
M24f/M24fw/M24fe
6. M22f M24f/M24fw/M24fe
7.
Maintenance and Service Guide - Page 26
... Computer or DVD player
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Video cable is off. Solution
Connect the power cord. Set Auto-Switch Input to confirm that all functions are working. Function test
After repair, be sure to Off and manually select the input
22...
Maintenance and Service Guide - Page 27
... the power button for 10 seconds to enter into Sleep mode. Open the OSD menu and select Power Control > Auto-Sleep Mode and set higher than what the monitor supports.
The monitor is enabled.
Image appears blurred,
Brightness is disabled. The monitor's power saving control is too low. Connect the appropriate video...
Maintenance and Service Guide - Page 28
... location, 4 precautions, 1 preparation for disassembly, 14 rear cover removal, 14 rear components, 5 removal
Mainboard, 18 Rear Cover, 14 Function test, 22 removal and replacement procedures, 14 returning to customer, 2 RoHS (2002/95/EC) requirements, 2 safety information, 1 serial number location, 5 service information, 1 spare parts, 8 support and troubleshooting, 22 troubleshooting, 22
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