User Guide
Page 5
... Communication failures between computer and printer 179 Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ... 179 Front-panel error codes ...180 11 Printer specifications ...186 Functional specifications ...187 Physical specifications ...188 Memory specifications ...188 Power specifications ...188 Ecological specifications ...189 Environmental specifications ...189 Acoustic specifications...
... Communication failures between computer and printer 179 Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ... 179 Front-panel error codes ...180 11 Printer specifications ...186 Functional specifications ...187 Physical specifications ...188 Memory specifications ...188 Power specifications ...188 Ecological specifications ...189 Environmental specifications ...189 Acoustic specifications...
User Guide
Page 24
...such as a calibration, preventive maintenance, or ink cartridge replacement. ● Advice: When a firmware update is available or the downloaded firmware is a QR code containing a link to be folded back by pressing or sliding up the bottom row of the list. 18 Chapter 1 Introduction ENWW If you press the.... The printer can communicate two types of alerts can take about ten minutes. see Documentation on page 3. The list of alerts: ● Errors: When the printer is unable to the front panel and press , then Preventive maint. Only one alert is aware of the screen (notification ...
...such as a calibration, preventive maintenance, or ink cartridge replacement. ● Advice: When a firmware update is available or the downloaded firmware is a QR code containing a link to be folded back by pressing or sliding up the bottom row of the list. 18 Chapter 1 Introduction ENWW If you press the.... The printer can communicate two types of alerts can take about ten minutes. see Documentation on page 3. The list of alerts: ● Errors: When the printer is unable to the front panel and press , then Preventive maint. Only one alert is aware of the screen (notification ...
User Guide
Page 45
...; Help is an error code on page 40) ENWW When you have the following information available: - If there is also available to you by HP support partners (usually the company that sold you can find it . - You may also find detailed information about our HP Latex products and applications, and... Use the printer's IP address (see Front-panel error codes on it on page 24) When you are using : the product and serial numbers NOTE: This information is available from the front panel: press . 2 Useful links Visit the HP Latex Knowledge Center at the rear of the substrate preset used...
...; Help is an error code on page 40) ENWW When you have the following information available: - If there is also available to you by HP support partners (usually the company that sold you can find it . - You may also find detailed information about our HP Latex products and applications, and... Use the printer's IP address (see Front-panel error codes on it on page 24) When you are using : the product and serial numbers NOTE: This information is available from the front panel: press . 2 Useful links Visit the HP Latex Knowledge Center at the rear of the substrate preset used...
User Guide
Page 90
Press , then Substrate > Release substrate. 2. If this has happened, cut the end of several error codes (see the above display on page 63. Otherwise: 1. Turn off the printer at the front panel, then also switch off the power switch at the ... of the roll away from the core. Press OK. Then feed the substrate through the printer, and load a new roll. If you see Front-panel error codes on page 180). Substrate is stuck to follow the special procedure for loading such substrates. Feed the substrate until it hangs in the front panel...
Press , then Substrate > Release substrate. 2. If this has happened, cut the end of several error codes (see the above display on page 63. Otherwise: 1. Turn off the printer at the front panel, then also switch off the power switch at the ... of the roll away from the core. Press OK. Then feed the substrate through the printer, and load a new roll. If you see Front-panel error codes on page 180). Substrate is stuck to follow the special procedure for loading such substrates. Feed the substrate until it hangs in the front panel...
User Guide
Page 109
After one roll and another. Color consistency between different HP Latex 500 series printers ENWW Color consistency between prints. 2. The test chart is introduced that this substrate cannot be out of date. From the measurements...reference state remains defined. ● N/A indicates that has not yet been calibrated. ● Whenever you notice excessive color differences between different HP Latex 500 series printers 103 see Front-panel error codes on that substrate type. For instance, color calibration status is set to print jobs, as there is defined. ● Obsolete status ...
After one roll and another. Color consistency between different HP Latex 500 series printers ENWW Color consistency between prints. 2. The test chart is introduced that this substrate cannot be out of date. From the measurements...reference state remains defined. ● N/A indicates that has not yet been calibrated. ● Whenever you notice excessive color differences between different HP Latex 500 series printers 103 see Front-panel error codes on that substrate type. For instance, color calibration status is set to print jobs, as there is defined. ● Obsolete status ...
User Guide
Page 182
10 Troubleshoot other issues ● Printer cannot get an IP address ● Cannot access the Embedded Web Server ● Printer is not printing ● Program slows down or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 176 Chapter 10 Troubleshoot other issues ENWW
10 Troubleshoot other issues ● Printer cannot get an IP address ● Cannot access the Embedded Web Server ● Printer is not printing ● Program slows down or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 176 Chapter 10 Troubleshoot other issues ENWW
User Guide
Page 185
...these suggestions do not solve your problem, try connecting the printer directly to your computer. ● Try changing the I /O timeout, go to HP's firmware update servers. You can also choose to -point connection. To change the I /O timeout, which specifies the time that your printer network...270 seconds. NOTE: The results printed out are from the printer's front panel. Communication failures between computer and printer 179 See Front-panel error codes on page 30. ● Check that the printer's required ports are accessible from your RIP host. ● Remember that large images...
...these suggestions do not solve your problem, try connecting the printer directly to your computer. ● Try changing the I /O timeout, go to HP's firmware update servers. You can also choose to -point connection. To change the I /O timeout, which specifies the time that your printer network...270 seconds. NOTE: The results printed out are from the printer's front panel. Communication failures between computer and printer 179 See Front-panel error codes on page 30. ● Check that the printer's required ports are accessible from your RIP host. ● Remember that large images...
User Guide
Page 186
...Involvement Program test: Check the printer's connection to the CIP. ● HP Media Locator configuration settings: Check that the power cords are not visibly damaged. 3. Front-panel error codes Under certain circumstances, a numeric error code appears on the printer. If the problem persists, call your service representative...unplug both power cords. 2. Turn off the printer and then turn it . Check that you need help on the printer. Error code 03.21:01 03.22:01 14.72:01 Recommendation PSU undervoltage detected 1. PSU overvoltage detected 1. Check that the input ...
...Involvement Program test: Check the printer's connection to the CIP. ● HP Media Locator configuration settings: Check that the power cords are not visibly damaged. 3. Front-panel error codes Under certain circumstances, a numeric error code appears on the printer. If the problem persists, call your service representative...unplug both power cords. 2. Turn off the printer and then turn it . Check that you need help on the printer. Error code 03.21:01 03.22:01 14.72:01 Recommendation PSU undervoltage detected 1. PSU overvoltage detected 1. Check that the input ...
User Guide
Page 187
Error code 14.73:01 14.74:01 14.75:01 14.78:01... both power cords. 2. Turn off the printer. 2. Check that the power cords are fully inserted. 5. ENWW Front-panel error codes 181 AC frequency out of the printer are not visibly damaged. 3. Check that the power cords are fully inserted. 5. Low... voltage detected 1. Plug in curing board 1. Turn on the printer. Generic firmware error. Ensure that the power cords are properly ventilated. 4. Turn on the printer. Excessive voltage detected 1. See Firmware update on...
Error code 14.73:01 14.74:01 14.75:01 14.78:01... both power cords. 2. Turn off the printer. 2. Check that the power cords are fully inserted. 5. ENWW Front-panel error codes 181 AC frequency out of the printer are not visibly damaged. 3. Check that the power cords are fully inserted. 5. Low... voltage detected 1. Plug in curing board 1. Turn on the printer. Generic firmware error. Ensure that the power cords are properly ventilated. 4. Turn on the printer. Excessive voltage detected 1. See Firmware update on...
User Guide
Page 188
Error code 21:13 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead slot number) 29:00 29:01 29.1:01 29.2:00 32:01 Recommendation Unable to use it . If the error persists, replace the maintenance cartridge. If the error...maintenance cartridge path is off the printer. 2. Replace the maintenance cartridge. Reinstall the maintenance cartridge. 5. Maintenance cartridge error 1. If the error persists, replace the maintenance cartridge. Several blocked nozzles have failed due to track the maintenance cartridge status. Clean all...
Error code 21:13 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead slot number) 29:00 29:01 29.1:01 29.2:00 32:01 Recommendation Unable to use it . If the error persists, replace the maintenance cartridge. If the error...maintenance cartridge path is off the printer. 2. Replace the maintenance cartridge. Reinstall the maintenance cartridge. 5. Maintenance cartridge error 1. If the error persists, replace the maintenance cartridge. Several blocked nozzles have failed due to track the maintenance cartridge status. Clean all...
User Guide
Page 189
Error code 32:01.1, 32:01.2 41:03 42:03 47.3n:01 HP Latex 570 only 48.03 54.03 Recommendation This error occurs when the tension bar stays in one of the substrate, from the top of the cartridge is taking place, strongly squeeze the ink bag ... possible of the jammed substrate from the front panel. At the front panel, press , then Force refill (not available while printing). 5. Clear any . 3. If the error code appears again, proceed with constant pressure). 6. Open the cardboard box of the tension bar. ● The substrate is blocking the movement of the faulty 3 litre...
Error code 32:01.1, 32:01.2 41:03 42:03 47.3n:01 HP Latex 570 only 48.03 54.03 Recommendation This error occurs when the tension bar stays in one of the substrate, from the top of the cartridge is taking place, strongly squeeze the ink bag ... possible of the jammed substrate from the front panel. At the front panel, press , then Force refill (not available while printing). 5. Clear any . 3. If the error code appears again, proceed with constant pressure). 6. Open the cardboard box of the tension bar. ● The substrate is blocking the movement of the faulty 3 litre...
User Guide
Page 190
...check for any visible obstacles restricting the movement of the carriage. Open the window, observing all safety procedures, and check for this print mode. Error code 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 78.3:08 79:03, 79:04, 79.2:04 81:01, ... window, observing all the components of more than 20 s. 1. Make sure that a 1 Gigabit Ethernet card is correctly installed in the carriage assembly. 1. An error occurred when uploading the firmware update file. 1. There is correctly connected to a loose roll core or an imminent end of substrate inside the substrate path...
...check for any visible obstacles restricting the movement of the carriage. Open the window, observing all safety procedures, and check for this print mode. Error code 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 78.3:08 79:03, 79:04, 79.2:04 81:01, ... window, observing all the components of more than 20 s. 1. Make sure that a 1 Gigabit Ethernet card is correctly installed in the carriage assembly. 1. An error occurred when uploading the firmware update file. 1. There is correctly connected to a loose roll core or an imminent end of substrate inside the substrate path...
User Guide
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See 1. ENWW Front-panel error codes 185 Check that the substrate-type selection in the front panel corrresponds to display on this substrate. See Color calibration on page 112. One or ... , then Setup > Printer logs, you can choose to an actual substrate loaded. 2. White substrate measurement is out of recent system errors, warnings, or printhead or ink cartridge events. Inconsistent colors found. 1. Error code 94:01 94:02 94:08 98:03 Recommendation Color cannot be calibrated on the front panel a log of range.
See 1. ENWW Front-panel error codes 185 Check that the substrate-type selection in the front panel corrresponds to display on this substrate. See Color calibration on page 112. One or ... , then Setup > Printer logs, you can choose to an actual substrate loaded. 2. White substrate measurement is out of recent system errors, warnings, or printhead or ink cartridge events. Inconsistent colors found. 1. Error code 94:01 94:02 94:08 98:03 Recommendation Color cannot be calibrated on the front panel a log of range.
User Guide
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... strip clean 163 environmental specifications 189 F faster printing 101 file system check 17 firmware update 170 front panel 12 language 14 front view 560 9 570 10 front-panel error codes 180 front-panel options adjust substrate advance 99, 116 adjustments 99 allow EWS 177 audio alert 15 change loaded substrate 66 connectivity wizard...
... strip clean 163 environmental specifications 189 F faster printing 101 file system check 17 firmware update 170 front panel 12 language 14 front view 560 9 570 10 front-panel error codes 180 front-panel options adjust substrate advance 99, 116 adjustments 99 allow EWS 177 audio alert 15 change loaded substrate 66 connectivity wizard...
Introductory Information
Page 1
...errors or omissions contained herein. Introductory Information 1 English HP Latex 500 Printer Series Introductory Information What is available from: • http://www.hp.com/go/Latex500/training • HP Latex 560 Printer: http://www.hp.com/go/latex560/ support • HP Latex 570 Printer: http://www.hp.../HPSupportAdvanced Visit the HP Latex Knowledge Center to find detailed information about HP Latex products and applications, and use of the front panel, lists error codes that you may encounter, and gives power specifications. The only warranties for HP Latex 570 • Hundreds...
...errors or omissions contained herein. Introductory Information 1 English HP Latex 500 Printer Series Introductory Information What is available from: • http://www.hp.com/go/Latex500/training • HP Latex 560 Printer: http://www.hp.com/go/latex560/ support • HP Latex 570 Printer: http://www.hp.../HPSupportAdvanced Visit the HP Latex Knowledge Center to find detailed information about HP Latex products and applications, and use of the front panel, lists error codes that you may encounter, and gives power specifications. The only warranties for HP Latex 570 • Hundreds...
Introductory Information
Page 5
...printhead operations. The printer wakes from sleep mode and switches on . Follow the advice in both power cords. 2. If an error code appears on the front panel that is not included in both power cords and make sure they are not visibly damaged. 3. ... related settings. Check that is within specifications (180-264 V AC). 4. View information about the printer. Front-panel error codes Under certain circumstances, a numeric error code appears on the printer. Error code 03.21:01 03.22:01 14.72:01 Recommendation PSU undervoltage detected. 1. Zero voltage detected. 1. You can...
...printhead operations. The printer wakes from sleep mode and switches on . Follow the advice in both power cords. 2. If an error code appears on the front panel that is not included in both power cords and make sure they are not visibly damaged. 3. ... related settings. Check that is within specifications (180-264 V AC). 4. View information about the printer. Front-panel error codes Under certain circumstances, a numeric error code appears on the printer. Error code 03.21:01 03.22:01 14.72:01 Recommendation PSU undervoltage detected. 1. Zero voltage detected. 1. You can...
Introductory Information
Page 6
...out of range. 1. Turn on the printer. Turn off the printer. 2. While the printer is clear. Reinstall the printhead maintenance cartridge. 5. Printhead cleaning cartridge error. 1. Ensure that the input voltage is within specifications (180-264 V AC). 4. Turn on ) restricting the movement. 4. Check that the printhead maintenance cartridge path...are fully inserted. 5. Check that the electronic enclosures at the rear of the printer are fully inserted. 5. Turn on the printer. English Error code 14.73:01 14.74:01 14.75:01 14.78:01 16.10:01 19.21:10 19.22:10 21:13 21.2:10...
...out of range. 1. Turn on the printer. Turn off the printer. 2. While the printer is clear. Reinstall the printhead maintenance cartridge. 5. Printhead cleaning cartridge error. 1. Ensure that the input voltage is within specifications (180-264 V AC). 4. Turn on ) restricting the movement. 4. Check that the printhead maintenance cartridge path...are fully inserted. 5. Check that the electronic enclosures at the rear of the printer are fully inserted. 5. Turn on the printer. English Error code 14.73:01 14.74:01 14.75:01 14.78:01 16.10:01 19.21:10 19.22:10 21:13 21.2:10...
Introductory Information
Page 7
English Error code Recommendation 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27... advance the printhead cleaning roll. Unable to track the printhead cleaning cartridge status. The most likely causes of this error are connected (sensor cables, printer cable). Turn on the printer. 4. Calibration may have been detected in the ...• The winding-direction switch on the take -up reel is almost full. Remember to be accurate. This error occurs when the tension bar stays in one of the carriage, and clear the obstruction. 3. Call your service...
English Error code Recommendation 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27... advance the printhead cleaning roll. Unable to track the printhead cleaning cartridge status. The most likely causes of this error are connected (sensor cables, printer cable). Turn on the printer. 4. Calibration may have been detected in the ...• The winding-direction switch on the take -up reel is almost full. Remember to be accurate. This error occurs when the tension bar stays in one of the carriage, and clear the obstruction. 3. Call your service...
Introductory Information
Page 8
English Error code 47.3n:01 HP Latex 570 only 48:03 54:03 63:04 63:05 68:03 74:01... structure not compatible with the next steps. 2. n: 1-Magenta 2-Light Magenta 3-Light Cyan 4-Cyan 5-Optimizer 6-Yellow 7-Black 1. Clean any error messages. Check that the hard disk is not sufficiently powerful. Connect the supply you just opened. 4. Clean any media jam. 3. The...update file. 1. Make sure there are long pauses of passes. 4. Send the print job again. If the error code appears again proceed with the older version. Try reducing the resolution of the job or increasing the number of ...
English Error code 47.3n:01 HP Latex 570 only 48:03 54:03 63:04 63:05 68:03 74:01... structure not compatible with the next steps. 2. n: 1-Magenta 2-Light Magenta 3-Light Cyan 4-Cyan 5-Optimizer 6-Yellow 7-Black 1. Clean any error messages. Check that the hard disk is not sufficiently powerful. Connect the supply you just opened. 4. Clean any media jam. 3. The...update file. 1. Make sure there are long pauses of passes. 4. Send the print job again. If the error code appears again proceed with the older version. Try reducing the resolution of the job or increasing the number of ...
Introductory Information
Page 9
...reloading the substrate. Turn on the printer. The printer will continue operating normally, with the ink collector is a wrinkled mass of roll. English Error code 78.2:01 78.3:08 79:03 79:04 79.2:04 19.10:04 19.11:04 19.12:04 81:01 81.1:01 81:03..., clear the obstruction. 3. Generic firmware error. Some printzone LEDs may be failing or disconnected. Inconsistent colors found. 1. Printing with only this print mode. Turn off the printer. 2. Turn on the printer. Check that the substrate-type selection in printing mode Printer 11 A 2.1 kW HP Latex 560/570 200-240 V 50 / 60 ...
...reloading the substrate. Turn on the printer. The printer will continue operating normally, with the ink collector is a wrinkled mass of roll. English Error code 78.2:01 78.3:08 79:03 79:04 79.2:04 19.10:04 19.11:04 19.12:04 81:01 81.1:01 81:03..., clear the obstruction. 3. Generic firmware error. Some printzone LEDs may be failing or disconnected. Inconsistent colors found. 1. Printing with only this print mode. Turn off the printer. 2. Turn on the printer. Check that the substrate-type selection in printing mode Printer 11 A 2.1 kW HP Latex 560/570 200-240 V 50 / 60 ...