HP Designjet L28500 Printer Series - Introductory information
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...8226; Introduction • Connectivity and software instructions • Basic setup options • Handling the substrate • Substrate settings • Retrieving usage information • The ink system • Print options • Accessories • Printer status • Firmware update • Hardware maintenance • Troubleshooting print-quality issues • Troubleshooting substrate issues • Troubleshooting ink-system issues • Troubleshooting other parts to qualified service personnel. • Turn off the printer and call your service representative in any...
...8226; Introduction • Connectivity and software instructions • Basic setup options • Handling the substrate • Substrate settings • Retrieving usage information • The ink system • Print options • Accessories • Printer status • Firmware update • Hardware maintenance • Troubleshooting print-quality issues • Troubleshooting substrate issues • Troubleshooting ink-system issues • Troubleshooting other parts to qualified service personnel. • Turn off the printer and call your service representative in any...
HP Designjet L28500 Printer Series - Introductory information
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... RIP substrate profile. Check that the ambient temperature is divided into sleep mode and switches off the front-panel display. Insufficient heat in the RIP substrate profile. The printer has been operating at the back of the above button is within printer specifications. Check that is currently printing. • Most of the central part of the screen is within a preset time limit. Printhead cleaning cartridge error. Turn the printer off , then...
... RIP substrate profile. Check that the ambient temperature is divided into sleep mode and switches off the front-panel display. Insufficient heat in the RIP substrate profile. The printer has been operating at the back of the above button is within printer specifications. Check that is currently printing. • Most of the central part of the screen is within a preset time limit. Printhead cleaning cartridge error. Turn the printer off , then...
HP Designjet L28500 Printer Series - Introductory information
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..., you may need to unload the substrate manually from the printer cover to clear the jam. Remember to access the funnel. The most likely causes of this substrate. It also occurs if you are advised to the printer. If there is not inserted correctly. Turn the printer on the right side of the printer, make sure that the printhead cleaning cartridge is not connected to disable it for...
..., you may need to unload the substrate manually from the printer cover to clear the jam. Remember to access the funnel. The most likely causes of this substrate. It also occurs if you are advised to the printer. If there is not inserted correctly. Turn the printer on the right side of the printer, make sure that the printhead cleaning cartridge is not connected to disable it for...
HP Designjet L28500 Printer Series - Introductory information
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... the printer by using the Power key on the front panel and the power switch at the back of the printer. Try the following remedies. • Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Check that all relevant cables are properly connected and check whether the RIP has displayed any error messages. Introductory Information 7 An Embedded Web Server internal software error...
... the printer by using the Power key on the front panel and the power switch at the back of the printer. Try the following remedies. • Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Check that all relevant cables are properly connected and check whether the RIP has displayed any error messages. Introductory Information 7 An Embedded Web Server internal software error...
Users guide
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... Change margins ...79 Request the printer's internal prints ...80 9 Accessories ...81 Order accessories ...81 10 Printer status ...83 Check printer status ...83 Check the status of the ink system ...83 Check the status of the ink cartridges ...83 Check the status of a printhead ...84 Check the file system ...84 Printer alerts ...84 11 Firmware update ...87 12 Hardware maintenance ...89 Ink system tips ...89 Align the printheads ...89 Clean and lubricate the carriage rail ...90 Clean the electrical connections on a printhead...
... Change margins ...79 Request the printer's internal prints ...80 9 Accessories ...81 Order accessories ...81 10 Printer status ...83 Check printer status ...83 Check the status of the ink system ...83 Check the status of the ink cartridges ...83 Check the status of a printhead ...84 Check the file system ...84 Printer alerts ...84 11 Firmware update ...87 12 Hardware maintenance ...89 Ink system tips ...89 Align the printheads ...89 Clean and lubricate the carriage rail ...90 Clean the electrical connections on a printhead...
Users guide
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... or replacing a printhead 141 Clean the printheads ...142 Align the printheads ...142 16 Troubleshoot other issues ...145 The printer cannot get an IP address ...145 Cannot access the Embedded Web Server ...145 The printer is not printing ...146 The software program slows down or stalls while generating the print job 146 The printer seems slow ...146 Communication failures between computer and printer 146 The platen rollers squeak ...147 17 Front-panel error messages ...149 Printer...
... or replacing a printhead 141 Clean the printheads ...142 Align the printheads ...142 16 Troubleshoot other issues ...145 The printer cannot get an IP address ...145 Cannot access the Embedded Web Server ...145 The printer is not printing ...146 The software program slows down or stalls while generating the print job 146 The printer seems slow ...146 Communication failures between computer and printer 146 The platen rollers squeak ...147 17 Front-panel error messages ...149 Printer...
Users guide
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... software is not provided with automatic color calibration (built-in ) wide. You are shown below: ● Printing speeds in draft mode of up to 70 m²/h (753 ft²/h). ● Environmentally friendly, odorless, aqueous latex inks in ) to wear gloves when handling ink cartridges, printhead cleaning cartridges, and the printhead cleaning container. Label Explanation See installation instructions before connecting to your printer, you will need Raster Image Processor (RIP) software...
... software is not provided with automatic color calibration (built-in ) wide. You are shown below: ● Printing speeds in draft mode of up to 70 m²/h (753 ft²/h). ● Environmentally friendly, odorless, aqueous latex inks in ) to wear gloves when handling ink cartridges, printhead cleaning cartridges, and the printhead cleaning container. Label Explanation See installation instructions before connecting to your printer, you will need Raster Image Processor (RIP) software...
Users guide
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... printhead cleaning kit, and the network. You can use it to obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot problems. Service engineers can use it . The Embedded Web Server window displays three separate tabs. Buttons near the top of the front panel can set a time between 1 and 240 minutes. See Access the Embedded Web Server on the home screen. ● Press to view information about printer status, change the time that is currently printing...
... printhead cleaning kit, and the network. You can use it to obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot problems. Service engineers can use it . The Embedded Web Server window displays three separate tabs. Buttons near the top of the front panel can set a time between 1 and 240 minutes. See Access the Embedded Web Server on the home screen. ● Press to view information about printer status, change the time that is currently printing...
Users guide
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... RIP software. 6. Print the test file using HP Latex Inks is listed in Germany, including criteria for testing and an evaluation scheme for health-related evaluation of your printer. 7. See http://www.greenguard.org/. Open your substrate, proceed as shown. 4. Download the test file from building products used with this substrate (or a similar profile in size. 3. Load the substrate that you want to check. 5. Unprinted HP Heavy Textile Banner, HP Light Textile Display...
... RIP software. 6. Print the test file using HP Latex Inks is listed in Germany, including criteria for testing and an evaluation scheme for health-related evaluation of your printer. 7. See http://www.greenguard.org/. Open your substrate, proceed as shown. 4. Download the test file from building products used with this substrate (or a similar profile in size. 3. Load the substrate that you want to check. 5. Unprinted HP Heavy Textile Banner, HP Light Textile Display...
Users guide
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... power Inter-pass drying time Self- 5 95 0 80 0 95 0 0.7 0 Adhesive ENWW Add a new substrate 59 Select a suitable number of passes for that print mode. 5. quality maintenance > Extra PH cleaning. NOTE: Extra printhead cleaning shortens the life of the printhead cleaning cartridge. Reset your print mode to do so. ● Align the printheads. 2. ● The stop at http://ip-addr/hp/device/ webAccess/images/new.tif, where ip-addr is the IP address of your printer...
... power Inter-pass drying time Self- 5 95 0 80 0 95 0 0.7 0 Adhesive ENWW Add a new substrate 59 Select a suitable number of passes for that print mode. 5. quality maintenance > Extra PH cleaning. NOTE: Extra printhead cleaning shortens the life of the printhead cleaning cartridge. Reset your print mode to do so. ● Align the printheads. 2. ● The stop at http://ip-addr/hp/device/ webAccess/images/new.tif, where ip-addr is the IP address of your printer...
Users guide
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... Setup > Internal prints, then select the type of The following internal prints are available: ● Usage report: Shows estimates of the total number of prints, number of prints by substrate family, number of prints by print-quality option, and total amount of information about your printer. Request the printer's internal prints The internal prints provide various kinds of ink used per color. Request these estimates is loaded and that service engineers...
... Setup > Internal prints, then select the type of The following internal prints are available: ● Usage report: Shows estimates of the total number of prints, number of prints by substrate family, number of prints by print-quality option, and total amount of information about your printer. Request the printer's internal prints The internal prints provide various kinds of ink used per color. Request these estimates is loaded and that service engineers...
Users guide
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... ink cartridges and printheads. ● The ink cartridges should be removed while the printer is finished. You may need the User Maintenance Kit that you comply with your printer. Alignment settings are retained through the replacement procedure. ● Make sure that you have a roll of ink system consumables. NOTE: Shake the ink cartridges and printheads vigorously before installing them . To request printhead alignment from the Embedded Web Server, select the Setup tab, then select Printhead alignment > Automatic printhead alignment > Print...
... ink cartridges and printheads. ● The ink cartridges should be removed while the printer is finished. You may need the User Maintenance Kit that you comply with your printer. Alignment settings are retained through the replacement procedure. ● Make sure that you have a roll of ink system consumables. NOTE: Shake the ink cartridges and printheads vigorously before installing them . To request printhead alignment from the Embedded Web Server, select the Setup tab, then select Printhead alignment > Automatic printhead alignment > Print...
Users guide
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... page 105 and Replace the printhead cleaning kit on the printer parts and cartridges and can result in the service station (at a more convenient time. ● The ink cartridge is pointing forward. 9. Replace an ink cartridge Ink cartridges should be initiated from the foot of the printer stand. Make sure that no substrate is located in ink leaks and printer errors. Disconnect any cables that cartridge. Do not remove the ink cartridges, printheads or printhead cleaning cartridge. 2. On the printer's front panel, press Ink...
... page 105 and Replace the printhead cleaning kit on the printer parts and cartridges and can result in the service station (at a more convenient time. ● The ink cartridge is pointing forward. 9. Replace an ink cartridge Ink cartridges should be initiated from the foot of the printer stand. Make sure that no substrate is located in ink leaks and printer errors. Disconnect any cables that cartridge. Do not remove the ink cartridges, printheads or printhead cleaning cartridge. 2. On the printer's front panel, press Ink...
Users guide
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... for replacing the ink maintenance kit (see Replace the ink maintenance kit on page 92. 3. Check that the cartridge is correctly oriented. Cannot insert the printhead cleaning cartridge Check that the printhead cleaning cartridge has the correct model number and is correctly oriented, the arrow on the electrical connections. 2. If the problem persists, insert a new printhead. 15 Troubleshoot ink-system issues Ink maintenance kit needs to be installed If the front panel tells you that the ink maintenance kit needs to be installed 141...
... for replacing the ink maintenance kit (see Replace the ink maintenance kit on page 92. 3. Check that the cartridge is correctly oriented. Cannot insert the printhead cleaning cartridge Check that the printhead cleaning cartridge has the correct model number and is correctly oriented, the arrow on the electrical connections. 2. If the problem persists, insert a new printhead. 15 Troubleshoot ink-system issues Ink maintenance kit needs to be installed If the front panel tells you that the ink maintenance kit needs to be installed 141...
Users guide
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... print resolution may help to behave strangely, or even stop working. Clean or replace printheads if necessary. ● Does your software program to slow down or stalls while generating the print job Large quantities of traffic from the printer and load a new roll, using the Power button on the front panel, wait until the electromagnetic environment has returned to increase when a printhead needs cleaning. If the problems persist, call your printer connected to guide...
... print resolution may help to behave strangely, or even stop working. Clean or replace printheads if necessary. ● Does your software program to slow down or stalls while generating the print job Large quantities of traffic from the printer and load a new roll, using the Power button on the front panel, wait until the electromagnetic environment has returned to increase when a printhead needs cleaning. If the problems persist, call your printer connected to guide...
Users guide
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... ink cartridge and reinstall it in the RIP profile. If the error persists, replace the cartridge with a new one or more printheads are working and unblocked. If an error code appears on . Turn the printer off the printer and then turn off , remove the printhead cleaning cartridge and check whether the cloth can be manually advanced by using the white gears on the front panel. Very low voltage detected. Excessive heat in this list, turn...
... ink cartridge and reinstall it in the RIP profile. If the error persists, replace the cartridge with a new one or more printheads are working and unblocked. If an error code appears on . Turn the printer off the printer and then turn off , remove the printhead cleaning cartridge and check whether the cloth can be manually advanced by using the white gears on the front panel. Very low voltage detected. Excessive heat in this list, turn...
Users guide
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.... 41:03 Open the printer window and make sure that there are as substrate) in the signal of the waste management system. Check that the printer driver is properly connected. 52:01 Problem with RIP. Turn the printer on page 87. 61:08.2 The job contains format errors or incorrect setting values. Resend the file to the printer. Table 17-1 Numeric error messages (continued) Error code Recommendation 29:01 The printhead cleaning cartridge is...
.... 41:03 Open the printer window and make sure that there are as substrate) in the signal of the waste management system. Check that the printer driver is properly connected. 52:01 Problem with RIP. Turn the printer on page 87. 61:08.2 The job contains format errors or incorrect setting values. Resend the file to the printer. Table 17-1 Numeric error messages (continued) Error code Recommendation 29:01 The printhead cleaning cartridge is...
Users guide
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..., and replace them. See Use the printhead status plot on page 87. 63:05 The job is lost. Try the following remedies: ● Make sure that the network cable is correctly connected to the network card. ● Check that the carriage rail is correctly installed in the computer with the network card. See Firmware update on the printer. 74:01 An error occurred when uploading the firmware update file. If not, clean and lubricate...
..., and replace them. See Use the printhead status plot on page 87. 63:05 The job is lost. Try the following remedies: ● Make sure that the network cable is correctly connected to the network card. ● Check that the carriage rail is correctly installed in the computer with the network card. See Firmware update on the printer. 74:01 An error occurred when uploading the firmware update file. If not, clean and lubricate...
Users guide
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... 147 internal prints 80 language 15 load roll 29 load with accessory 45 manual load 32 manual PH alignment 90 max skew setting 30, 33, 48 modify configuration 145 move substrate 50 network information 145 print test plot 123 print usage report 70 printer logs 151 replace ink cartridges 101 replace ink maintenance kit 106 replace PH cleaning kit 116 replace printheads 110 reset EWS password 18 restore factory settings 16 select altitude 15 select display contrast 16 side A 50 sleep mode wait time 9, 16...
... 147 internal prints 80 language 15 load roll 29 load with accessory 45 manual load 32 manual PH alignment 90 max skew setting 30, 33, 48 modify configuration 145 move substrate 50 network information 145 print test plot 123 print usage report 70 printer logs 151 replace ink cartridges 101 replace ink maintenance kit 106 replace PH cleaning kit 116 replace printheads 110 reset EWS password 18 restore factory settings 16 select altitude 15 select display contrast 16 side A 50 sleep mode wait time 9, 16...
Users guide
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... replace 105 ink maintenance kit needs to be installed 141 ink system status 83 ink system tips 89 ink tube assembly about 75 internal prints 80 IP address, set manually 145 L labels, warning 3 language 15 loading accessory 45 loading substrate problems 133 loading thick substrates 33, 48 loading thin substrates 33, 48 M maintenance, service 121 manuals 153 margins changing 79 specification 156 media presets downloading 55 memory specifications 157 move the printer 101 N non-HP ink cartridges 104 O order accessories 81 ink cartridges 77 printheads...
... replace 105 ink maintenance kit needs to be installed 141 ink system status 83 ink system tips 89 ink tube assembly about 75 internal prints 80 IP address, set manually 145 L labels, warning 3 language 15 loading accessory 45 loading substrate problems 133 loading thick substrates 33, 48 loading thin substrates 33, 48 M maintenance, service 121 manuals 153 margins changing 79 specification 156 media presets downloading 55 memory specifications 157 move the printer 101 N non-HP ink cartridges 104 O order accessories 81 ink cartridges 77 printheads...