User's Guide
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...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ...on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ...on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
User's Guide
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... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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... the printer. If the status of the following sequence: 1. You can also view the ink level information, and the printhead health status on printed pages have shifted visibly towards yellow, magenta, or blue, calibrate the color (see To open the Toolbox). See To replace the printheads. CAUTION HP is... not good or fair, then perform one of any printhead is not responsible for damage to clean the printheads. To check printhead health Use one or more of the maintenance...
... the printer. If the status of the following sequence: 1. You can also view the ink level information, and the printhead health status on printed pages have shifted visibly towards yellow, magenta, or blue, calibrate the color (see To open the Toolbox). See To replace the printheads. CAUTION HP is... not good or fair, then perform one of any printhead is not responsible for damage to clean the printheads. To check printhead health Use one or more of the maintenance...
User's Guide
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... the appearance of your printed pages indicates that the printheads are misaligned, you replace a printhead, the printer automatically aligns the printheads to 3.5 minutes. Click Align Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Linefeed from the...
... the appearance of your printed pages indicates that the printheads are misaligned, you replace a printhead, the printer automatically aligns the printheads to 3.5 minutes. Click Align Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Linefeed from the...
User's Guide
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...procedure described above for the carriage to stop moving. 3. If the printer does . Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 7. You might have to apply some ...Lift the printhead latch. 4. the printhead which corresponds to the . To replace the printheads NOTE To find out which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which printheads work with your printer, see Supplies. 1. Pull the printhead latch all ...
...procedure described above for the carriage to stop moving. 3. If the printer does . Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 7. You might have to apply some ...Lift the printhead latch. 4. the printhead which corresponds to the . To replace the printheads NOTE To find out which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which printheads work with your printer, see Supplies. 1. Pull the printhead latch all ...
User's Guide
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...not satisfied with the appearance of the colors, you replace a printhead, the printer automatically calibrates the colors to calibrate color from the Information and Support panel. ENWW Calibrating the color 37 Calibrating the color Whenever you can start the color calibration process manually. ● Control ...the Printer Services tab. Click Calibrate Color and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from...
...not satisfied with the appearance of the colors, you replace a printhead, the printer automatically calibrates the colors to calibrate color from the Information and Support panel. ENWW Calibrating the color 37 Calibrating the color Whenever you can start the color calibration process manually. ● Control ...the Printer Services tab. Click Calibrate Color and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from...
User's Guide
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... are installed or replaced, the printer automatically prints a few alignment pages to a functioning alternating current (AC) power outlet. Printer is turned off . Check the printhead initialization ▲ When printheads are covered and the printer overheats, the printer automatically turns off when printing, an alert message should appear on your computer screen; See Uninstalling the printer software. 40 Chapter...
... are installed or replaced, the printer automatically prints a few alignment pages to a functioning alternating current (AC) power outlet. Printer is turned off . Check the printhead initialization ▲ When printheads are covered and the printer overheats, the printer automatically turns off when printing, an alert message should appear on your computer screen; See Uninstalling the printer software. 40 Chapter...
User's Guide
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...: ● Check the Link light on again without the printhead installed. If disabling the firewall allows you to communicate with the printer, try temporarily disabling the firewall. See To replace the printheads. ● Remove the printhead, and check to print Check the system configuration ▲ Make...The personal software firewall is inserted into its correct color-coded slot. Printer takes a long time to make sure the orange protective caps have been removed from intrusion. If there is a problem communicating with the printer, you are being used. If the problem persists,...
...: ● Check the Link light on again without the printhead installed. If disabling the firewall allows you to communicate with the printer, try temporarily disabling the firewall. See To replace the printheads. ● Remove the printhead, and check to print Check the system configuration ▲ Make...The personal software firewall is inserted into its correct color-coded slot. Printer takes a long time to make sure the orange protective caps have been removed from intrusion. If there is a problem communicating with the printer, you are being used. If the problem persists,...
User's Guide
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...HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). See Setting minimum margins. See Replacing the ink cartridges. Evaluate any problem areas, and perform the recommended actions (see Understanding the configuration page) provide information about ink levels. Check the printer... Something on the page is missing or incorrect Check the printheads ▲ Print the print quality diagnostic page on a wireless network. Check the printer software settings ▲ The printer prints slower when Best or Maximum dpi is selected as ...
...HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). See Setting minimum margins. See Replacing the ink cartridges. Evaluate any problem areas, and perform the recommended actions (see Understanding the configuration page) provide information about ink levels. Check the printer... Something on the page is missing or incorrect Check the printheads ▲ Print the print quality diagnostic page on a wireless network. Check the printer software settings ▲ The printer prints slower when Best or Maximum dpi is selected as ...
User's Guide
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... printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of these electromagnetic fields. See Understanding specifications for the printer to return to print again. When the printer ... the job. Make sure the media used meets HP specifications, and try printing a backup copy of media you have selected the tray in the printer ● Make sure the tray supports the type...can sometimes cause slight distortions to minimize the effects of white paper. See Replacing the ink cartridges. Check the document file ▲ The document file may be damaged....
... printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of these electromagnetic fields. See Understanding specifications for the printer to return to print again. When the printer ... the job. Make sure the media used meets HP specifications, and try printing a backup copy of media you have selected the tray in the printer ● Make sure the tray supports the type...can sometimes cause slight distortions to minimize the effects of white paper. See Replacing the ink cartridges. Check the document file ▲ The document file may be damaged....
User's Guide
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... correcting any of the printer software. Restart your computer and reinstall the software. See Uninstalling the printer software. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. See System requirements. Reinstall the printer software ▲ If you... be using Windows and the computer cannot detect the printer, run the installation program again. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to start the ...
... correcting any of the printer software. Restart your computer and reinstall the software. See Uninstalling the printer software. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. See System requirements. Reinstall the printer software ▲ If you... be using Windows and the computer cannot detect the printer, run the installation program again. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to start the ...
User's Guide
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... indicated. The Power light is on , and one or more of the printhead lights blink. Remove and reinsert the printhead if necessary. ● If the error persists, replace the printhead indicated. Damage that results to the printer from using expired ink cartridges will not be replaced before you choose to print. ● If the error persists...
... indicated. The Power light is on , and one or more of the printhead lights blink. Remove and reinsert the printhead if necessary. ● If the error persists, replace the printhead indicated. Damage that results to the printer from using expired ink cartridges will not be replaced before you choose to print. ● If the error persists...
User's Guide
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... the Cartridge Information button to view information about replacement ink cartridges and expirations dates. ● Printer errors: Click the Printer Status tab, click Preferences, and then select one or more check boxes to enable viewing of ink cartridges and printheads. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about administering...
... the Cartridge Information button to view information about replacement ink cartridges and expirations dates. ● Printer errors: Click the Printer Status tab, click Preferences, and then select one or more check boxes to enable viewing of ink cartridges and printheads. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about administering...
User's Guide
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... a network, an additional network configuration page prints; If the status is 'replace', then the printhead should be replaced as the printer will not function until it is 'fair', then the print quality must be monitored, but the printhead does not need to call HP, it is connected to verify installation of optional accessories, such as gauges...
... a network, an additional network configuration page prints; If the status is 'replace', then the printhead should be replaced as the printer will not function until it is 'fair', then the print quality must be monitored, but the printhead does not need to call HP, it is connected to verify installation of optional accessories, such as gauges...
User's Guide
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...a. Operation outside the product's specifications; Hewlett-Packard warrants to repair or replace, as a result of purchase by HP; b. However, if printer failure or damage is attributable to the use of the defect, refund ...replace the product, at HP's option. 6. Unauthorized modification or misuse. 4. For HP printer products, the use of any HP support contract with the customer. Software, media, parts, or supplies not provided or supported by the customer. 2. Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer...
...a. Operation outside the product's specifications; Hewlett-Packard warrants to repair or replace, as a result of purchase by HP; b. However, if printer failure or damage is attributable to the use of the defect, refund ...replace the product, at HP's option. 6. Unauthorized modification or misuse. 4. For HP printer products, the use of any HP support contract with the customer. Software, media, parts, or supplies not provided or supported by the customer. 2. Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer...
User's Guide
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...damage the printheads or other parts of printhead installation, see the "Printhead Status" section on the configuration page. If expired ink is intended to be an easy-to www.hp.com/support/inkjet_warranty and select your supply. Warranty Quick Reference This information is detected, the printer will ...replacement provided that came in the box with ● Ink supply: it is not past the "end of warranty" date on the product label ● Printhead: it is not past 1 year from date of printhead installation or not past end of warranty date locations: Date format: YYYY/MM/DD HP Inkjet...
...damage the printheads or other parts of printhead installation, see the "Printhead Status" section on the configuration page. If expired ink is intended to be an easy-to www.hp.com/support/inkjet_warranty and select your supply. Warranty Quick Reference This information is detected, the printer will ...replacement provided that came in the box with ● Ink supply: it is not past the "end of warranty" date on the product label ● Printhead: it is not past 1 year from date of printhead installation or not past end of warranty date locations: Date format: YYYY/MM/DD HP Inkjet...
User's Guide
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... myPrintMileage 73 security and privacy 73 HP Printer Utility (Mac OS) managing printer 66 HP Web Jetadmin description 72 managing printer 66 humidity specifications 112 I Information tab Toolbox (Windows) 71 ink monitoring 67, 69 ink cartridges estimated ink levels 31, 75 expiration dates 75 installing, replacing 30 lights 58 part numbers 75,...memory specifications 110 missing lines or dots troubleshooting 46 missing or incorrect information troubleshooting 42 monitor ink levels 67 media usage 67 printer 66 printer operations and status 67 printhead health status 67 supplies usage 67 MSDSs.
... myPrintMileage 73 security and privacy 73 HP Printer Utility (Mac OS) managing printer 66 HP Web Jetadmin description 72 managing printer 66 humidity specifications 112 I Information tab Toolbox (Windows) 71 ink monitoring 67, 69 ink cartridges estimated ink levels 31, 75 expiration dates 75 installing, replacing 30 lights 58 part numbers 75,...memory specifications 110 missing lines or dots troubleshooting 46 missing or incorrect information troubleshooting 42 monitor ink levels 67 media usage 67 printer 66 printer operations and status 67 printhead health status 67 supplies usage 67 MSDSs.
User's Guide
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...(Windows) description 70 Information tab 71 ENWW Index 127 warranty dates 75 health, status 31, 75 ink usage 75 installing, replacing 36 lights 58 maintaining 31 part numbers 75, 98 purchasing online 96 supported 109 warranty 105, 108 printing changing settings 22 ...printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP...
...(Windows) description 70 Information tab 71 ENWW Index 127 warranty dates 75 health, status 31, 75 ink usage 75 installing, replacing 36 lights 58 maintaining 31 part numbers 75, 98 purchasing online 96 supported 109 warranty 105, 108 printing changing settings 22 ...printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP...