User's Guide
Page 6
...align the printheads...33 To calibrate the linefeed...33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer...-feed problem is occurring 47 Resolving printer management problems 49 Embedded Web server cannot be opened 49 Troubleshooting installation issues...50 Problems printing an alignment page 50 Problems installing software 50 ...
...align the printheads...33 To calibrate the linefeed...33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer...-feed problem is occurring 47 Resolving printer management problems 49 Embedded Web server cannot be opened 49 Troubleshooting installation issues...50 Problems printing an alignment page 50 Problems installing software 50 ...
User's Guide
Page 22
...variety of office paper. Photo paper ● Use the Best mode to print photographs. Tips for details on HP media. Visit HP website at a time into the printer with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged. ●... Use tightly constructed envelopes, and make sure the folds are sharply creased. ● Load envelopes into a tray. ● For tray 1 and tray 2, load media print-side down and aligned...
...variety of office paper. Photo paper ● Use the Best mode to print photographs. Tips for details on HP media. Visit HP website at a time into the printer with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged. ●... Use tightly constructed envelopes, and make sure the folds are sharply creased. ● Load envelopes into a tray. ● For tray 1 and tray 2, load media print-side down and aligned...
User's Guide
Page 27
... the tray, and does not exceed the line marking in the tray to adjust them for loading media into the printer. ENWW Loading media 19 Pull the tray out of the printer by grasping under the front of the tray. For paper longer than 11 inches (279 mm), lift the front cover... of the tray (see shaded tray part) and lower the front of paper aligns with plain paper. 4. Make sure the stack of...
... the tray, and does not exceed the line marking in the tray to adjust them for loading media into the printer. ENWW Loading media 19 Pull the tray out of the printer by grasping under the front of the tray. For paper longer than 11 inches (279 mm), lift the front cover... of the tray (see shaded tray part) and lower the front of paper aligns with plain paper. 4. Make sure the stack of...
User's Guide
Page 38
... from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Remove the ink cartridge that requires replacement by grasping it between your printer, see Supplies. NOTE After removing a cartridge from the printer for long periods of printer management tools. Do not remove a cartridge from its color-coded slot and insert the...
... from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Remove the ink cartridge that requires replacement by grasping it between your printer, see Supplies. NOTE After removing a cartridge from the printer for long periods of printer management tools. Do not remove a cartridge from its color-coded slot and insert the...
User's Guide
Page 40
...Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version ...Test Pattern 1: If the lines are thin white lines across any of the colored blocks, clean the printheads. See To align the printheads. 3 Test Pattern 2: If there are not straight and connected, align the printheads. See To calibrate the linefeed. 32 Chapter 4 Maintaining and ...
...Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version ...Test Pattern 1: If the lines are thin white lines across any of the colored blocks, clean the printheads. See To align the printheads. 3 Test Pattern 2: If there are not straight and connected, align the printheads. See To calibrate the linefeed. 32 Chapter 4 Maintaining and ...
User's Guide
Page 41
...and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the Information and Support panel. For Windows 2000, Windows XP...click Apply. ● Printer driver (Windows): Click the Services tab. Click Align Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): ...
...and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the Information and Support panel. For Windows 2000, Windows XP...click Apply. ● Printer driver (Windows): Click the Services tab. Click Align Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): ...
User's Guide
Page 44
...Resume button) for the carriage to stop moving. 3. Lift the handle of its slot. 5. If the printer does not print the pages, start the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW Wait for 3 seconds. Remove the new printhead from its... package, and then remove its color-coded slot (the label on the printhead must match the...
...Resume button) for the carriage to stop moving. 3. Lift the handle of its slot. 5. If the printer does not print the pages, start the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW Wait for 3 seconds. Remove the new printhead from its... package, and then remove its color-coded slot (the label on the printhead must match the...
User's Guide
Page 48
... alert message should appear on your computer screen; To resolve this process is complete, only the automatic alignment pages can be installed correctly. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the printer. Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make sure the...
... alert message should appear on your computer screen; To resolve this process is complete, only the automatic alignment pages can be installed correctly. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the printer. Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make sure the...
User's Guide
Page 55
... properly. There is not picked up from the output tray. See Clearing jams. Another paper-feed problem is occurring Media is not supported for the printer or tray ▲ Use only media that is not curled. Resolving paper-feed problems For information on resolving jams, see Clearing jams. Tray cannot be... panel or duplex unit, or close the cover of the curl. ● Make sure the tray is extended; Uncurl paper by bending it is aligned with the printer opening. ● Check for the media size you are snug, but not tight, against the stack. ● Make sure media in the tray is...
... properly. There is not picked up from the output tray. See Clearing jams. Another paper-feed problem is occurring Media is not supported for the printer or tray ▲ Use only media that is not curled. Resolving paper-feed problems For information on resolving jams, see Clearing jams. Tray cannot be... panel or duplex unit, or close the cover of the curl. ● Make sure the tray is extended; Uncurl paper by bending it is aligned with the printer opening. ● Check for the media size you are snug, but not tight, against the stack. ● Make sure media in the tray is...
User's Guide
Page 56
... stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Use HP media for the media size you are properly aligned. ● When reinserting a tray into the printer, do so gently. Pages are skewing ● Make sure ...sure that the paper guides are loading. Multiple pages are being picked up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Make sure the rear access panel or duplex unit is aligned to the correct markings in the trays is properly installed.
... stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Use HP media for the media size you are properly aligned. ● When reinserting a tray into the printer, do so gently. Pages are skewing ● Make sure ...sure that the paper guides are loading. Multiple pages are being picked up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Make sure the rear access panel or duplex unit is aligned to the correct markings in the trays is properly installed.
User's Guide
Page 58
... any of the following, run the uninstallation utility (Util\Scrubber\Uninstall.exe on the Starter CD) to align the printheads. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. If the printer does not print the pages, try to the CD drive that will be using Windows and the...
... any of the following, run the uninstallation utility (Util\Scrubber\Uninstall.exe on the Starter CD) to align the printheads. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. If the printer does not print the pages, try to the CD drive that will be using Windows and the...
User's Guide
Page 64
... bend it. 56 Chapter 4 Maintaining and troubleshooting ENWW Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to print. ● Make sure media is blocking the paper path. ● Do not overload the trays. See Understanding specifications for supported ...or pick multiple sheets at one time. ● Do not use media that is curled or crumpled. ● Always use media that nothing is aligned against the right side of a tray. ● Make sure the media length and width guides are adjusted snugly against the media, but do ...
... bend it. 56 Chapter 4 Maintaining and troubleshooting ENWW Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to print. ● Make sure media is blocking the paper path. ● Do not overload the trays. See Understanding specifications for supported ...or pick multiple sheets at one time. ● Do not use media that is curled or crumpled. ● Always use media that nothing is aligned against the right side of a tray. ● Make sure the media length and width guides are adjusted snugly against the media, but do ...
User's Guide
Page 79
... problems with color tints. This page contains information about the printer and the supplies. From the Finder, select Computer from the Go menu. 2. Select Library, and then select Printers. 3. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you to diagnose issues affecting the print quality of the printer. See To align the...
... problems with color tints. This page contains information about the printer and the supplies. From the Finder, select Computer from the Go menu. 2. Select Library, and then select Printers. 3. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you to diagnose issues affecting the print quality of the printer. See To align the...
User's Guide
Page 80
... cleaning the printheads. See To clean the printheads. ● Align: Guides you to perform color calibration to configure network settings for the printer, register the printer, and find support for the printer. Also allows you to configure network settings for network connectivity. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. To open the Network...
... cleaning the printheads. See To clean the printheads. ● Align: Guides you to perform color calibration to configure network settings for the printer, register the printer, and find support for the printer. Also allows you to configure network settings for network connectivity. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. To open the Network...
User's Guide
Page 133
...guide 2 graphics ENWW Index 125 See ink cartridges chlorofluorocarbons (CFCs) in product 122 colors black and white 46 bleeding 46 calibrating 37 faded or dull 45 specifications 112 ...-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut-off pages, graphics troubleshooting 42 dpi...9 ordering, part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting 46 ...
...guide 2 graphics ENWW Index 125 See ink cartridges chlorofluorocarbons (CFCs) in product 122 colors black and white 46 bleeding 46 calibrating 37 faded or dull 45 specifications 112 ...-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut-off pages, graphics troubleshooting 42 dpi...9 ordering, part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting 46 ...
User's Guide
Page 135
... printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor specifications...
... printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor specifications...