User's Guide
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...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ...on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ...on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
User's Guide
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... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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...sequence: 1. This will help you might need to check the printhead health. Check the health of the printheads (see Calibrating the color). 4. Print the print quality diagnostic page on the page. ... HP is available only if the ENWW Maintaining the printheads 31 Click the Information tab and click Ink Supplies in the Print Quality section, and click Apply. ● Printer driver...the print quality diagnostic page to the printer that results from modifying the printheads. See To replace the printheads. Click the Information tab and click Printhead Health. For Windows 2000, Windows ...
...sequence: 1. This will help you might need to check the printhead health. Check the health of the printheads (see Calibrating the color). 4. Print the print quality diagnostic page on the page. ... HP is available only if the ENWW Maintaining the printheads 31 Click the Information tab and click Ink Supplies in the Print Quality section, and click Apply. ● Printer driver...the print quality diagnostic page to the printer that results from modifying the printheads. See To replace the printheads. Click the Information tab and click Printhead Health. For Windows 2000, Windows ...
User's Guide
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... Calibrate Linefeed and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the drop-down list in the left pane... Device button (this option is installed), and then click the Printer Services tab. However, if the appearance of your printed pages indicates that the printheads are misaligned, you replace a printhead, the printer automatically aligns the printheads to 3.5 minutes. For Windows 2000, Windows XP, and Windows...
... Calibrate Linefeed and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the drop-down list in the left pane... Device button (this option is installed), and then click the Printer Services tab. However, if the appearance of your printed pages indicates that the printheads are misaligned, you replace a printhead, the printer automatically aligns the printheads to 3.5 minutes. For Windows 2000, Windows XP, and Windows...
User's Guide
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... its slot. 5. Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . Open the top cover. 2. Close the top cover. 9. To replace the printheads NOTE To find out which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which corresponds to pull the...
... its slot. 5. Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . Open the top cover. 2. Close the top cover. 9. To replace the printheads NOTE To find out which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which corresponds to pull the...
User's Guide
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If you are not satisfied with the appearance of the colors, you replace a printhead, the printer automatically calibrates the colors to calibrate color from the Information and Support panel. Calibrating the color Whenever you can start the color calibration process manually. ● Control panel: Press and ...Calibrating the color 37 Click Calibrate Color and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from the...
If you are not satisfied with the appearance of the colors, you replace a printhead, the printer automatically calibrates the colors to calibrate color from the Information and Support panel. Calibrating the color Whenever you can start the color calibration process manually. ● Control panel: Press and ...Calibrating the color 37 Click Calibrate Color and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from the...
User's Guide
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... automatic alignment pages can be installed correctly. Check the printer vents ▲ The printer vents are installed or replaced, the printer automatically prints a few alignment pages to a functioning alternating current (AC) power outlet. Check the printhead initialization ▲ When printheads are located on your computer screen; otherwise, the printer software might not be printed. See Uninstalling the...
... automatic alignment pages can be installed correctly. Check the printer vents ▲ The printer vents are installed or replaced, the printer automatically prints a few alignment pages to a functioning alternating current (AC) power outlet. Check the printhead initialization ▲ When printheads are located on your computer screen; otherwise, the printer software might not be printed. See Uninstalling the...
User's Guide
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... firewall. Check any personal firewall software installed on again without the printhead installed. See Configure network settings. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch is inserted into its correct color-coded slot. See To replace the printheads. ● Remove the printhead, and check to make sure the orange protective caps have...
... firewall. Check any personal firewall software installed on again without the printhead installed. See Configure network settings. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch is inserted into its correct color-coded slot. See To replace the printheads. ● Remove the printhead, and check to make sure the orange protective caps have...
User's Guide
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... To increase the print speed, select different print settings in the printer driver. See Replacing the ink cartridges. Check the printer location and length of USB cable ▲ High electromagnetic fields (...HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). If you are not overloaded. Something on the page is missing or incorrect Check the printheads... prints, the black cartridge might be empty. See Changing print settings. Check the color print settings ▲ Make sure Print in Grayscale is printing slowly, then the radio...
... To increase the print speed, select different print settings in the printer driver. See Replacing the ink cartridges. Check the printer location and length of USB cable ▲ High electromagnetic fields (...HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). If you are not overloaded. Something on the page is missing or incorrect Check the printheads... prints, the black cartridge might be empty. See Changing print settings. Check the color print settings ▲ Make sure Print in Grayscale is printing slowly, then the radio...
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...the recommended actions (see To print the print quality diagnostic page). ● Replace any remaining jobs from the same application, try printing a backup copy of the job. See Understanding specifications for the printer to return to the ready state. Cancel the print job and wait for... you want to use a USB cable that is on the printer without connecting the cable, and delete any ink cartridges that you have loaded. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page...
...the recommended actions (see To print the print quality diagnostic page). ● Replace any remaining jobs from the same application, try printing a backup copy of the job. See Understanding specifications for the printer to return to the ready state. Cancel the print job and wait for... you want to use a USB cable that is on the printer without connecting the cable, and delete any ink cartridges that you have loaded. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page...
User's Guide
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... Chapter 4 Maintaining and troubleshooting ENWW Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. See System requirements. Problems connecting to align the printheads. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to a network NOTE After correcting any of...
... Chapter 4 Maintaining and troubleshooting ENWW Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. See System requirements. Problems connecting to align the printheads. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to a network NOTE After correcting any of...
User's Guide
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... Remove and reinsert the printhead if necessary. ● If the error persists, replace the printhead indicated. One or more of the printheads are missing. ● Install the ink cartridge indicated, and then try to the printer from using expired ink cartridges will not be replaced before you choose to ...The Power light, and one or more of the printhead lights blink. The Power light is properly installed, and then try to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW All lights except the Power light...
... Remove and reinsert the printhead if necessary. ● If the error persists, replace the printhead indicated. One or more of the printheads are missing. ● Install the ink cartridge indicated, and then try to the printer from using expired ink cartridges will not be replaced before you choose to ...The Power light, and one or more of the printhead lights blink. The Power light is properly installed, and then try to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW All lights except the Power light...
User's Guide
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...HP Printer Utility (Mac OS) Obtain information about administering the printer and modifying settings. Control panel Embedded Web server ▲ Reset the administrator password and network settings: Press and hold / (Configuration Page button), press (Resume button) three times, and release / (Configuration Page button). Monitor the printer...of ink cartridges and printheads. Use this tool... ...to do the following information. Use this tool... ...to view information about replacement ink cartridges and expirations dates. ● Printer errors: Click the Printer Status tab, click ...
...HP Printer Utility (Mac OS) Obtain information about administering the printer and modifying settings. Control panel Embedded Web server ▲ Reset the administrator password and network settings: Press and hold / (Configuration Page button), press (Resume button) three times, and release / (Configuration Page button). Monitor the printer...of ink cartridges and printheads. Use this tool... ...to do the following information. Use this tool... ...to view information about replacement ink cartridges and expirations dates. ● Printer errors: Click the Printer Status tab, click ...
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... also contains a log of recent events that are : good, fair, and replace. If the status is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is often useful to view current printer information, ink cartridge status, and printhead health status; If you need to a network, an additional network configuration...
... also contains a log of recent events that are : good, fair, and replace. If the status is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is often useful to view current printer information, ink cartridge status, and printhead health status; If you need to a network, an additional network configuration...
User's Guide
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... ink cartridge does not affect either repair or replace the product, at HP's option. 6. d. Unauthorized modification or misuse. 4. ENWW Hewlett-Packard limited warranty statement 105 Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see www.hp.com/support/inkjet_warranty. If HP is unable to the end-user customer that the...
... ink cartridge does not affect either repair or replace the product, at HP's option. 6. d. Unauthorized modification or misuse. 4. ENWW Hewlett-Packard limited warranty statement 105 Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see www.hp.com/support/inkjet_warranty. If HP is unable to the end-user customer that the...
User's Guide
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...the full warranty statement, go to replace the ink cartridge before the ink is intended to be an easy-to the retailer, visit HP website (www.hp.com/support/ officejetprok550) or call...warranty" date on the product label ● Printhead: it can damage the printheads or other parts of warranty date locations: Date format: YYYY/MM/DD HP Inkjet Supplies Expiration As ink ages, it has ...warranty? In normal use of printhead installation, see the "Printhead Status" section on the configuration page. There are true: ● Ink supply: it is detected, the printer will run out of ink ...
...the full warranty statement, go to replace the ink cartridge before the ink is intended to be an easy-to the retailer, visit HP website (www.hp.com/support/ officejetprok550) or call...warranty" date on the product label ● Printhead: it can damage the printheads or other parts of warranty date locations: Date format: YYYY/MM/DD HP Inkjet Supplies Expiration As ink ages, it has ...warranty? In normal use of printhead installation, see the "Printhead Status" section on the configuration page. There are true: ● Ink supply: it is detected, the printer will run out of ink ...
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... and privacy 73 HP Printer Utility (Mac OS) managing printer 66 HP Web Jetadmin description 72 managing printer 66 humidity specifications 112 I Information tab Toolbox (Windows) 71 ink monitoring 67, 69 ink cartridges estimated ink levels 31, 75 expiration dates 75 installing, replacing 30 lights 58 part...lines or dots troubleshooting 46 missing or incorrect information troubleshooting 42 monitor ink levels 67 media usage 67 printer 66 printer operations and status 67 printhead health status 67 supplies usage 67 MSDSs. sized media 26 protecting 21 purchasing 98 specifications 15 supported sizes...
... and privacy 73 HP Printer Utility (Mac OS) managing printer 66 HP Web Jetadmin description 72 managing printer 66 humidity specifications 112 I Information tab Toolbox (Windows) 71 ink monitoring 67, 69 ink cartridges estimated ink levels 31, 75 expiration dates 75 installing, replacing 30 lights 58 part...lines or dots troubleshooting 46 missing or incorrect information troubleshooting 42 monitor ink levels 67 media usage 67 printer 66 printer operations and status 67 printhead health status 67 supplies usage 67 MSDSs. sized media 26 protecting 21 purchasing 98 specifications 15 supported sizes...
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... using 88 security managing 66 security while using HP Instant Support 73 processor specifications 110 purchasing online system requirements 96 Q quality. warranty dates 75 health, status 31, 75 ink usage 75 installing, replacing 36 lights 58 maintaining 31 part numbers 75,...109 storage environment 112 printer driver changing settings 22 online help (Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking ...
... using 88 security managing 66 security while using HP Instant Support 73 processor specifications 110 purchasing online system requirements 96 Q quality. warranty dates 75 health, status 31, 75 ink usage 75 installing, replacing 36 lights 58 maintaining 31 part numbers 75,...109 storage environment 112 printer driver changing settings 22 online help (Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking ...