HP Jetdirect 620n Print Server Setup Guide
Page 4
... Printing Configurations 27 Network Protocols 28 Network Addresses 28 Setting Up Your Network Printer 29 4 Introduction What You Need 8 For Help 9 2. Introduction to Your Network Server or System . . . 16 Microsoft or Novell NetWare Networks 17 UNIX Networks 19 Apple Mac OS Networks 19 To View Documents on the CD-ROM 20 3. Troubleshooting Tools HP Jetdirect...
... Printing Configurations 27 Network Protocols 28 Network Addresses 28 Setting Up Your Network Printer 29 4 Introduction What You Need 8 For Help 9 2. Introduction to Your Network Server or System . . . 16 Microsoft or Novell NetWare Networks 17 UNIX Networks 19 Apple Mac OS Networks 19 To View Documents on the CD-ROM 20 3. Troubleshooting Tools HP Jetdirect...
HP Jetdirect 620n Print Server Setup Guide
Page 13
Figure 2-2 Example of HP Jetdirect Configuration Page I/O CARD READY ENWW Installation Procedures 13 Note See Chapter 3 in this print server supplied electronically on the HP Jetdirect CD-ROM. For persistent problems, refer to the HP Jetdirect Administrator's Guide for this guide for link configuration and troubleshooting information.
Figure 2-2 Example of HP Jetdirect Configuration Page I/O CARD READY ENWW Installation Procedures 13 Note See Chapter 3 in this print server supplied electronically on the HP Jetdirect CD-ROM. For persistent problems, refer to the HP Jetdirect Administrator's Guide for this guide for link configuration and troubleshooting information.
HP Jetdirect 620n Print Server Setup Guide
Page 18
... be installed and run from the CD-ROM installation utility's main screen. ENWW Installation Procedures 18 For detailed troubleshooting information, read the HP Jetdirect Print Server Administrator's Guide for your system disk, visit HP online support at: http://www.hp.com/support/net_printing 5. The procedures depend on your network clients to the documentation and help supplied with...
... be installed and run from the CD-ROM installation utility's main screen. ENWW Installation Procedures 18 For detailed troubleshooting information, read the HP Jetdirect Print Server Administrator's Guide for your system disk, visit HP online support at: http://www.hp.com/support/net_printing 5. The procedures depend on your network clients to the documentation and help supplied with...
HP Jetdirect 620n Print Server Setup Guide
Page 19
... screen. The software is located in the /UNIX directory of the CD-ROM. For more information, read the appropriate HP Jetdirect Print Server Administrator's Guide for this HP Jetdirect print server. For printer installation on the HP Jetdirect CD-ROM. For HP Jetdirect troubleshooting and configuration page messages, read the text and documentation files provided in the /UNIX directory of the CD-ROM...
... screen. The software is located in the /UNIX directory of the CD-ROM. For more information, read the appropriate HP Jetdirect Print Server Administrator's Guide for this HP Jetdirect print server. For printer installation on the HP Jetdirect CD-ROM. For HP Jetdirect troubleshooting and configuration page messages, read the text and documentation files provided in the /UNIX directory of the CD-ROM...
HP Jetdirect 620n Print Server Setup Guide
Page 22
... connect to a non-negotiating 10 Mbps hub, the print server card will automatically print when you can manually set itself for your printer. If the print server is not available. 3 Troubleshooting Tools HP Jetdirect Configuration Page As illustrated in Chapter 2, the Jetdirect Configuration page provides comprehensive print server status. In most HP LaserJet printers, a Jetdirect Configuration page will automatically set the link operating...
... connect to a non-negotiating 10 Mbps hub, the print server card will automatically print when you can manually set itself for your printer. If the print server is not available. 3 Troubleshooting Tools HP Jetdirect Configuration Page As illustrated in Chapter 2, the Jetdirect Configuration page provides comprehensive print server status. In most HP LaserJet printers, a Jetdirect Configuration page will automatically set the link operating...
HP Jetdirect 620n Print Server Setup Guide
Page 23
... See Appendix C for more information. ● the embedded Web server running on the Jetdirect print server. ● accessing the Telnet interface on the Jetdirect Configuration Page. LED State Description Off Not linked On Link established at indicated speed (10 or 100 Mbps) LEDs Link Troubleshooting If the HP Jetdirect print server does not successfully connect to the network: ● both...
... See Appendix C for more information. ● the embedded Web server running on the Jetdirect print server. ● accessing the Telnet interface on the Jetdirect Configuration Page. LED State Description Off Not linked On Link established at indicated speed (10 or 100 Mbps) LEDs Link Troubleshooting If the HP Jetdirect print server does not successfully connect to the network: ● both...
HP Jetdirect 620n Print Server Setup Guide
Page 24
...cycle the printer to reinitialize the setting. ● On the Jetdirect Configuration Page, compare your configuration for the following troubleshooting procedures: ● Verify cabling connections. ● Configure the print server's 10/100TX link setting directly (for 100Base-TX Full-Duplex ... a connection on the printer's control panel). ENWW Troubleshooting Tools 24 Note The HP Jetdirect 10/100Base-TX print server may require up to 10 seconds to the applicable HP Jetdirect Administrator's Guide provided on the HP Jetdirect CD-ROM. Try the following parameters: Parameter PORT...
...cycle the printer to reinitialize the setting. ● On the Jetdirect Configuration Page, compare your configuration for the following troubleshooting procedures: ● Verify cabling connections. ● Configure the print server's 10/100TX link setting directly (for 100Base-TX Full-Duplex ... a connection on the printer's control panel). ENWW Troubleshooting Tools 24 Note The HP Jetdirect 10/100Base-TX print server may require up to 10 seconds to the applicable HP Jetdirect Administrator's Guide provided on the HP Jetdirect CD-ROM. Try the following parameters: Parameter PORT...
HP Jetdirect 620n Print Server Setup Guide
Page 25
... protocols to communicate with the same printer. This allows network computers that describes how to perform a cold reset on many HP printers is available on . ENWW Troubleshooting Tools 25 Controlling Network Protocols The HP Jetdirect print server can simultaneously support multiple network communication protocols. CAUTION A cold reset restores both your printer documentation for instructions). To perform...
... protocols to communicate with the same printer. This allows network computers that describes how to perform a cold reset on many HP printers is available on . ENWW Troubleshooting Tools 25 Controlling Network Protocols The HP Jetdirect print server can simultaneously support multiple network communication protocols. CAUTION A cold reset restores both your printer documentation for instructions). To perform...
HP Jetdirect 620n Print Server Setup Guide
Page 26
... network that use the protocol. ENWW Troubleshooting Tools 26 To eliminate unnecessary traffic, you can be enabled or disabled on the HP Jetdirect CD-ROM. Enabling or Disabling Network Protocols When you first install the Jetdirect print server from other tools, refer to the applicable HP Jetdirect Administrator's Guide located on the print server through a variety of tools, such as...
... network that use the protocol. ENWW Troubleshooting Tools 26 To eliminate unnecessary traffic, you can be enabled or disabled on the HP Jetdirect CD-ROM. Enabling or Disabling Network Protocols When you first install the Jetdirect print server from other tools, refer to the applicable HP Jetdirect Administrator's Guide located on the print server through a variety of tools, such as...
HP Jetdirect 620n Print Server Setup Guide
Page 52
..., begin by contacting the person who sold you the HP Jetdirect print server to you . For warranty service on prices, exchange unit availability and instructions. When calling, please have the following information ready: ● HP Jetdirect product you are in Australia and New Zealand: The ...level of incidental or consequential damages, so the above limitation or exclusion may be familiar with troubleshooting, and advise you with your requirements and can call HP support. Australia and New Zealand For consumer transactions in addition to the mandatory statutory rights applicable ...
..., begin by contacting the person who sold you the HP Jetdirect print server to you . For warranty service on prices, exchange unit availability and instructions. When calling, please have the following information ready: ● HP Jetdirect product you are in Australia and New Zealand: The ...level of incidental or consequential damages, so the above limitation or exclusion may be familiar with troubleshooting, and advise you with your requirements and can call HP support. Australia and New Zealand For consumer transactions in addition to the mandatory statutory rights applicable ...
HP Jetdirect Administrator's Guide
Page 5
Troubleshooting the HP Jetdirect Print Server Introduction 185 Resetting to Factory Defaults 186 General Troubleshooting 188 Troubleshooting Wireless Print Servers 196 Troubleshooting an LPD UNIX Configuration 200 9. Configuring for LPD Printing Introduction 154 LPD Setup Overview 156 LPD on UNIX Systems 158 LPD on Windows NT/2000/Server 2003 Systems 162 LPD on Windows XP Systems 167 LPD on Mac OS Systems 169...
Troubleshooting the HP Jetdirect Print Server Introduction 185 Resetting to Factory Defaults 186 General Troubleshooting 188 Troubleshooting Wireless Print Servers 196 Troubleshooting an LPD UNIX Configuration 200 9. Configuring for LPD Printing Introduction 154 LPD Setup Overview 156 LPD on UNIX Systems 158 LPD on Windows NT/2000/Server 2003 Systems 162 LPD on Windows XP Systems 167 LPD on Mac OS Systems 169...
HP Jetdirect Administrator's Guide
Page 39
...troubleshooting or for simple installations. For more information, see "Using the arp and ping Commands". ● Telnet. For more information, see "Using Telnet". ● Embedded Web server. The control panel method allows you to the HP Jetdirect print server using the printer control panel keys. You can browse to the embedded Web server on the HP Jetdirect print server... more information, see "Using the Printer Control Panel". For more information, see Chapter 4. ● Printer Control Panel. (HP Jetdirect 620n print servers only) You can set configuration parameters.
...troubleshooting or for simple installations. For more information, see "Using the arp and ping Commands". ● Telnet. For more information, see "Using Telnet". ● Embedded Web server. The control panel method allows you to the HP Jetdirect print server using the printer control panel keys. You can browse to the embedded Web server on the HP Jetdirect print server... more information, see "Using the Printer Control Panel". For more information, see Chapter 4. ● Printer Control Panel. (HP Jetdirect 620n print servers only) You can set configuration parameters.
HP Jetdirect Administrator's Guide
Page 53
...verify access. syslog-priority: Controls the filtering of syslog messages sent to identify the source of selected messages during troubleshooting). By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of local0 through local7 can be used to ..., the number of syslog messages is 0 to isolate individual or groups of print servers. The filter range is not restricted. ENWW TCP/IP Configuration 53 Only messages that can be sent by the HP Jetdirect print server on a per minute. Table 3.3 TFTP Configuration File Parameters (4 of 12)...
...verify access. syslog-priority: Controls the filtering of syslog messages sent to identify the source of selected messages during troubleshooting). By default, the HP Jetdirect print server uses LPR as the source facility code, but local user values of local0 through local7 can be used to ..., the number of syslog messages is 0 to isolate individual or groups of print servers. The filter range is not restricted. ENWW TCP/IP Configuration 53 Only messages that can be sent by the HP Jetdirect print server on a per minute. Table 3.3 TFTP Configuration File Parameters (4 of 12)...
HP Jetdirect Administrator's Guide
Page 86
... and host address to identify the source of selected messages during troubleshooting). If there are no entries, all priorities are sent. syslog-max Specifies the maximum number of syslog messages that the HP Jetdirect print server sends syslog messages to the printer. By default, the HP Jetdirect print server uses LPR as the IP address of that are allowed...
... and host address to identify the source of selected messages during troubleshooting). If there are no entries, all priorities are sent. syslog-max Specifies the maximum number of syslog messages that the HP Jetdirect print server sends syslog messages to the printer. By default, the HP Jetdirect print server uses LPR as the IP address of that are allowed...
HP Jetdirect Administrator's Guide
Page 100
...Configuration 100 Moving to Another Network Note For HP Jetdirect wireless print servers, this section assumes that network. When moving an HP Jetdirect print server that is configured with addresses on the new network. Moving an HP Jetdirect wireless print server to another address after it is not ... the IP address does not conflict with an IP address to your network has been established. See Chapter 8, "Troubleshooting the HP Jetdirect Print Server," for example, from the printer control panel or Telnet), reconfigure IP parameters as described in this chapter. You may...
...Configuration 100 Moving to Another Network Note For HP Jetdirect wireless print servers, this section assumes that network. When moving an HP Jetdirect print server that is configured with addresses on the new network. Moving an HP Jetdirect wireless print server to another address after it is not ... the IP address does not conflict with an IP address to your network has been established. See Chapter 8, "Troubleshooting the HP Jetdirect Print Server," for example, from the printer control panel or Telnet), reconfigure IP parameters as described in this chapter. You may...
HP Jetdirect Administrator's Guide
Page 125
.... On fatal error (Supported external print servers only) Specify the print server's action when it detects a fatal error during troubleshooting). Valid ports are application-dependent. User intervention will be required. ● Reboot: The print server will not be required to isolate individual or groups of print servers. HP support personnel may be printed. By default, the HP Jetdirect print server uses LPR as the source...
.... On fatal error (Supported external print servers only) Specify the print server's action when it detects a fatal error during troubleshooting). Valid ports are application-dependent. User intervention will be required. ● Reboot: The print server will not be required to isolate individual or groups of print servers. HP support personnel may be printed. By default, the HP Jetdirect print server uses LPR as the source...
HP Jetdirect Administrator's Guide
Page 185
ENWW 185 8 Troubleshooting the HP Jetdirect Print Server Introduction This chapter describes how to the correct procedures for troubleshooting the following: ● Printer problems ● HP Jetdirect hardware installation and connection problems ● Network-related problems To troubleshoot your HP Jetdirect print server, you to diagnose and correct problems associated with your network software (for example, Novell NetWare utilities, TCP/IP utilities, or network...
ENWW 185 8 Troubleshooting the HP Jetdirect Print Server Introduction This chapter describes how to the correct procedures for troubleshooting the following: ● Printer problems ● HP Jetdirect hardware installation and connection problems ● Network-related problems To troubleshoot your HP Jetdirect print server, you to diagnose and correct problems associated with your network software (for example, Novell NetWare utilities, TCP/IP utilities, or network...
HP Jetdirect Administrator's Guide
Page 186
... at the control panel. ■ For other printers, refer to your network. ENWW Troubleshooting the HP Jetdirect Print Server 186 After resetting the printer, you may cause the print server to lose its wireless connection to your printer manuals. Or, visit http://www.hp.com/go/support and search for example, the IP address) can be saved over...
... at the control panel. ■ For other printers, refer to your network. ENWW Troubleshooting the HP Jetdirect Print Server 186 After resetting the printer, you may cause the print server to lose its wireless connection to your printer manuals. Or, visit http://www.hp.com/go/support and search for example, the IP address) can be saved over...
HP Jetdirect Administrator's Guide
Page 187
After a cold reset, your network systems may lose their connection to confirm that factory-reset values have been assigned. ● HP Jetdirect External Print Servers Reset the HP Jetdirect external print server by holding down the Test button on the print server while connecting the power cord. Note When you attempt to reset to factory default values, print a Jetdirect configuration page to the printer. ENWW Troubleshooting the HP Jetdirect Print Server 187
After a cold reset, your network systems may lose their connection to confirm that factory-reset values have been assigned. ● HP Jetdirect External Print Servers Reset the HP Jetdirect external print server by holding down the Test button on the print server while connecting the power cord. Note When you attempt to reset to factory default values, print a Jetdirect configuration page to the printer. ENWW Troubleshooting the HP Jetdirect Print Server 187
HP Jetdirect Administrator's Guide
Page 188
Assessing the Problem Figure 8.1 Assessing the Problem ENWW Troubleshooting the HP Jetdirect Print Server 188 General Troubleshooting Troubleshooting Chart -
Assessing the Problem Figure 8.1 Assessing the Problem ENWW Troubleshooting the HP Jetdirect Print Server 188 General Troubleshooting Troubleshooting Chart -