Wireless Getting Started Guide
Page 3
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
... 3 Step 1: Obtain required information and equipment 3 Step 2: Install software for your HP Officejet/Officejet Pro device 4 Step 3: Test the connection 4 Solving wireless (802.11) problems 5 Basic troubleshooting 5 Advanced troubleshooting 6 Change the connection method 9 Change from a USB connection 9 Change from an Ethernet connection 9 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection.....9 Method 1...9 Method...
Wireless Getting Started Guide
Page 6
... that an Ethernet cable has not been connected to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in the Basic troubleshooting section. Select Print Report, and then select Wireless Test. If you are still encountering problems, follow the suggestions provided...
... that an Ethernet cable has not been connected to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel: HP Officejet J4680 All-in-One series HP Officejet J6400 All-in the Basic troubleshooting section. Select Print Report, and then select Wireless Test. If you are still encountering problems, follow the suggestions provided...
Wireless Getting Started Guide
Page 7
..., you will not be a problem with the router, the Ethernet cable, or your computer. If the lights are two indicator lights, one that is on and which wireless network your computer is working correctly, Built-In Ethernet appears in English.) 2. If the Ethernet connection is...section to find out if your device is connected to your computer. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to the...
..., you will not be a problem with the router, the Ethernet cable, or your computer. If the lights are two indicator lights, one that is on and which wireless network your computer is working correctly, Built-In Ethernet appears in English.) 2. If the Ethernet connection is...section to find out if your device is connected to your computer. Advanced troubleshooting English If you have tried the suggestions provided in the Basic troubleshooting section and are still unable to connect your HP Officejet/Officejet Pro device to the wireless network, try reconnecting the Ethernet cable to the...
Wireless Getting Started Guide
Page 9
..., and then click Printers or Printers and Faxes. - Do one icon in the folder for the HP device, right-click the printer icon for additional troubleshooting help . Select the HP device, and the click Print Queue. 3. If you can check the HP device's status from using it. Click Start, click Control Panel...if the device is connected wirelessly: a. On the Ports tab, look for help . 5. If the printers on page 10. Make sure the HP Officejet/Officejet Pro device is online and ready If you still cannot use your device over the network, continue to the next section for the version of...
..., and then click Printers or Printers and Faxes. - Do one icon in the folder for the HP device, right-click the printer icon for additional troubleshooting help . Select the HP device, and the click Print Queue. 3. If you can check the HP device's status from using it. Click Start, click Control Panel...if the device is connected wirelessly: a. On the Ports tab, look for help . 5. If the printers on page 10. Make sure the HP Officejet/Officejet Pro device is online and ready If you still cannot use your device over the network, continue to the next section for the version of...
Fax Getting Started Guide
Page 6
...From the control panel, press the Setup button. 2. Set up speed-dial entries using the embedded Web server. If the HP Officejet/Officejet Pro device has one-touch speed-dial buttons on the control panel, they are associated with the results of the test. Select Speed Dial Setup... the test passes and you want to delete, and then press OK. For additional troubleshooting information, see the electronic user guide available on the computer after installing the software. NOTE: If your HP Officejet/Officejet Pro device is connected to a network, you dial those numbers quickly by using the...
...From the control panel, press the Setup button. 2. Set up speed-dial entries using the embedded Web server. If the HP Officejet/Officejet Pro device has one-touch speed-dial buttons on the control panel, they are associated with the results of the test. Select Speed Dial Setup... the test passes and you want to delete, and then press OK. For additional troubleshooting information, see the electronic user guide available on the computer after installing the software. NOTE: If your HP Officejet/Officejet Pro device is connected to a network, you dial those numbers quickly by using the...
User Guide
Page 3
...shock. 1. If the product does not operate normally, see Maintain and troubleshoot. 9. The device doors, buttons, paper trays, and paper guides can...text or icon labels that make it accessible for HP products and services are color blind, colored buttons and tabs used in the express warranty statements... accompanying such products and services. The only warranties for people with limited strength and reach. Acknowledgements Windows, Windows XP, and Windows Vista are registered U.S. If you are no one...
...shock. 1. If the product does not operate normally, see Maintain and troubleshoot. 9. The device doors, buttons, paper trays, and paper guides can...text or icon labels that make it accessible for HP products and services are color blind, colored buttons and tabs used in the express warranty statements... accompanying such products and services. The only warranties for people with limited strength and reach. Acknowledgements Windows, Windows XP, and Windows Vista are registered U.S. If you are no one...
User Guide
Page 8
...To install the software ...94 Share the device on a locally shared network 94 Uninstall and reinstall the software 95 8 Maintain and troubleshoot Work with ink cartridges ...98 Supported ink cartridges 98 Handle the ink cartridges 99 Replace the ink cartridges 99 Align the ink cartridges ... ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 ...
...To install the software ...94 Share the device on a locally shared network 94 Uninstall and reinstall the software 95 8 Maintain and troubleshoot Work with ink cartridges ...98 Supported ink cartridges 98 Handle the ink cartridges 99 Replace the ink cartridges 99 Align the ink cartridges ... ...108 Clean the device ...109 Clean the scanner glass 109 Clean the exterior ...110 Clean the automatic document feeder 110 General troubleshooting tips and resources 113 Solve printing problems ...114 The device shuts down unexpectedly 114 Error message appears on control-panel display 114 ...
User Guide
Page 9
...Ink is not filling the text or graphics completely 119 Output is faded or dull colored 120 Colors are printing as black and white 120 Wrong colors are printing 120 Printout shows bleeding colors 121 Colors do not line up properly 121 Lines or dots are missing from text or graphics ... 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146...
...Ink is not filling the text or graphics completely 119 Output is faded or dull colored 120 Colors are printing as black and white 120 Wrong colors are printing 120 Printout shows bleeding colors 121 Colors do not line up properly 121 Lines or dots are missing from text or graphics ... 128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems ...129 The fax test failed ...130 Troubleshoot installation issues 142 Hardware installation suggestions 142 Software installation suggestions 143 Clear jams ...144 Clear paper jams ...144 Avoid paper jams ...146...
User Guide
Page 11
... For more information, see Toolbox (Windows). 1 Get started 7 Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the Starter CD. Logs and reports Provides information about events that are not included in this guide from... following resources: Resource Description Location Setup poster Provides illustrated setup information. For more information, see Monitor the device. The HP Printer Utility is provided with the device. For more information, see Understand the self-test report. ◦ Serial number...
... For more information, see Toolbox (Windows). 1 Get started 7 Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the Starter CD. Logs and reports Provides information about events that are not included in this guide from... following resources: Resource Description Location Setup poster Provides illustrated setup information. For more information, see Monitor the device. The HP Printer Utility is provided with the device. For more information, see Understand the self-test report. ◦ Serial number...
User Guide
Page 70
... ink cartridges. • Align: Guides you through aligning the ink cartridges. • HP Support: Gain access to : • View current device information and ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. 66 Configure and manage... From the Finder, select Computer from the Desktop 1. To open the HP Printer Utility from the Go menu. 2. Select the ...
... ink cartridges. • Align: Guides you through aligning the ink cartridges. • HP Support: Gain access to : • View current device information and ink cartridge status • Help troubleshoot problems The self-test report also contains a log of recent events. 66 Configure and manage... From the Finder, select Computer from the Desktop 1. To open the HP Printer Utility from the Go menu. 2. Select the ...
User Guide
Page 102
...quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink cartridges varies by ... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and...
...quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear jams Work with ink cartridges This section contains the following places: • On the label of ink cartridges varies by ... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. 98 Maintain and...
User Guide
Page 104
CAUTION: If the HP All-in-One is off when you try to remove them. 2. Open the front access door. To order ink cartridges for... country/region, follow the prompts to release it. You might damage the device if the ink cartridges are replacing the tri-color ink cartridge, remove the ink cartridge from the slot on the page. Wait until print quality becomes unacceptable. If prompted, choose...device, go to the far right side of the shopping links on the left. 100 Maintain and troubleshoot You do not need to avoid possible printing delays. To replace the ink cartridges 1.
CAUTION: If the HP All-in-One is off when you try to remove them. 2. Open the front access door. To order ink cartridges for... country/region, follow the prompts to release it. You might damage the device if the ink cartridges are replacing the tri-color ink cartridge, remove the ink cartridge from the slot on the page. Wait until print quality becomes unacceptable. If prompted, choose...device, go to the far right side of the shopping links on the left. 100 Maintain and troubleshoot You do not need to avoid possible printing delays. To replace the ink cartridges 1.
User Guide
Page 106
...OK. It remembers the alignment values for that ink cartridge, so you installed with the HP logo on top, and insert the new ink cartridge into the right slot. 8. If you are installing the tri-color ink cartridge, slide it into the empty cartridge slot. Recycle or discard the ink cartridge... face down on the scanner glass. Align the ink cartridges The HP All-in-One prompts you push the ink cartridge in the front right corner with the top of the page to realign the ink cartridges. 102 Maintain and troubleshoot Make sure you to align the ink cartridges. Close the front...
...OK. It remembers the alignment values for that ink cartridge, so you installed with the HP logo on top, and insert the new ink cartridge into the right slot. 8. If you are installing the tri-color ink cartridge, slide it into the empty cartridge slot. Recycle or discard the ink cartridge... face down on the scanner glass. Align the ink cartridges The HP All-in-One prompts you push the ink cartridge in the front right corner with the top of the page to realign the ink cartridges. 102 Maintain and troubleshoot Make sure you to align the ink cartridges. Close the front...
User Guide
Page 108
The HP All-in -One aligns the ink cartridges. The HP All-in -One prints an ink cartridge alignment sheet. 5. Do not clean ink cartridges unnecessarily, as this wastes ink and shortens the life of color or when a color is streaking, white lines through any of the lines of the ink nozzles.... Recycle or discard the ink cartridge alignment sheet. To clean the ink cartridges from the HP Photosmart Studio Software (Mac OS) 1. Click the Device Services tab. 104 Maintain and troubleshoot For more information, see Load an original on the scanner glass in the front right corner...
The HP All-in -One aligns the ink cartridges. The HP All-in -One prints an ink cartridge alignment sheet. 5. Do not clean ink cartridges unnecessarily, as this wastes ink and shortens the life of color or when a color is streaking, white lines through any of the lines of the ink nozzles.... Recycle or discard the ink cartridge alignment sheet. To clean the ink cartridges from the HP Photosmart Studio Software (Mac OS) 1. Click the Device Services tab. 104 Maintain and troubleshoot For more information, see Load an original on the scanner glass in the front right corner...
User Guide
Page 110
... ink cartridge back into place. 9. Allow the ink cartridges to see streaks and smudges on printed pages. Clean only the copper-colored contacts. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Gently close the ink cartridge door and plug the power cord into the back... debris gets on the ink cartridges, it clicks into the slot. NOTE: Clean the area around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot Chapter 8 7. Clean the area around the ink nozzles only if you installed with the...
... ink cartridge back into place. 9. Allow the ink cartridges to see streaks and smudges on printed pages. Clean only the copper-colored contacts. Repeat if necessary for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Gently close the ink cartridge door and plug the power cord into the back... debris gets on the ink cartridges, it clicks into the slot. NOTE: Clean the area around the ink nozzles If the device is used in -One. 106 Maintain and troubleshoot Chapter 8 7. Clean the area around the ink nozzles only if you installed with the...
User Guide
Page 112
...nozzle area with the swab, as a plastic tub. Whenever you can order one from drying out when it clicks into the slot. Push the ink cartridge... remove an ink cartridge from the device with the photo and tri-color ink cartridges. Slide the ink cartridge back into place. 8. Store printing... is designed to keep an ink cartridge secure and prevent it from HP Support. Make sure the nozzles are removing it in an ink cartridge... device. NOTE: If you store the ink cartridges. 108 Maintain and troubleshoot For more information, see Support and warranty. Clean the face and edges around...
...nozzle area with the swab, as a plastic tub. Whenever you can order one from drying out when it clicks into the slot. Push the ink cartridge... remove an ink cartridge from the device with the photo and tri-color ink cartridges. Slide the ink cartridge back into place. 8. Store printing... is designed to keep an ink cartridge secure and prevent it from HP Support. Make sure the nozzles are removing it in an ink cartridge... device. NOTE: If you store the ink cartridges. 108 Maintain and troubleshoot For more information, see Support and warranty. Clean the face and edges around...
User Guide
Page 114
... cleaner to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot Chapter 8 3. Avoid cleaners that has been sprayed with a dry, soft, lint-free cloth. Avoid isopropyl alcohol because it does not pick up plain paper, you...
... cleaner to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. 110 Maintain and troubleshoot Chapter 8 3. Avoid cleaners that has been sprayed with a dry, soft, lint-free cloth. Avoid isopropyl alcohol because it does not pick up plain paper, you...
User Guide
Page 116
Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to the vertical position. 112 Maintain and troubleshoot Continue lifting the automatic document feeder cover to release the catch. 3. Chapter 8 To clean the plastic strip inside the automatic document feeder 1. NOTE: Depending how long the device is unplugged, the date and time might need to reset the date and time later, when you plug the power cord back in. 2. You might be erased. Turn off the device and unplug the power cord.
Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to the vertical position. 112 Maintain and troubleshoot Continue lifting the automatic document feeder cover to release the catch. 3. Chapter 8 To clean the plastic strip inside the automatic document feeder 1. NOTE: Depending how long the device is unplugged, the date and time might need to reset the date and time later, when you plug the power cord back in. 2. You might be erased. Turn off the device and unplug the power cord.
User Guide
Page 117
... directly on scans after the ink cartridges are installed. • Power cord and other cables are working, and are removed. NOTE: If you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the paper skew and paper... tapes and materials are firmly connected to avoid dislodging the plastic strip, and then close the cover of the automatic document feeder. 7. General troubleshooting tips and resources Try these when you still see Solve paper-feed problems. • Power light is not jammed in the power cord, ...
... directly on scans after the ink cartridges are installed. • Power cord and other cables are working, and are removed. NOTE: If you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the paper skew and paper... tapes and materials are firmly connected to avoid dislodging the plastic strip, and then close the cover of the automatic document feeder. 7. General troubleshooting tips and resources Try these when you still see Solve paper-feed problems. • Power light is not jammed in the power cord, ...
User Guide
Page 118
...) power outlet. If the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not selected if you are using or restart the computer before attempting the task again. See your computer's documentation for the latest troubleshooting information, or product fixes and updates. 114 Maintain...
...) power outlet. If the problem persists, visit the HP Web site (www.hp.com/ support) for more information. • Pause Printing is not selected if you are using or restart the computer before attempting the task again. See your computer's documentation for the latest troubleshooting information, or product fixes and updates. 114 Maintain...