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... warranty statements accompanying such products and services. If you are identified as allowed under license. License is grounded, check with the HP Printer. 2. Do not install or use derivative works provided that it is " without prior written permission is subject to qualified service ...herein is prohibited, except as "derived from wall outlets before cleaning. 5. If the product does not operate normally, see Maintain and troubleshoot. 9. Windows Vista is either the merchantability of this software or the suitability of Adobe Systems Incorporated. RSA Data Security, Inc. ...
... warranty statements accompanying such products and services. If you are identified as allowed under license. License is grounded, check with the HP Printer. 2. Do not install or use derivative works provided that it is " without prior written permission is subject to qualified service ...herein is prohibited, except as "derived from wall outlets before cleaning. 5. If the product does not operate normally, see Maintain and troubleshoot. 9. Windows Vista is either the merchantability of this software or the suitability of Adobe Systems Incorporated. RSA Data Security, Inc. ...
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...wireless profiles (Mac OS 57 Use the wireless profile switch 57 Reset 802.11 wireless profiles to factory defaults 58 Configure multiple printers for 802.11 (Windows 59 Bluetooth wireless connection 59 Set up a Bluetooth wireless connection 60 Configure Bluetooth wireless settings 61 ... the print cartridges 70 Print with a single print cartridge 71 Calibrate color ...71 Maintain the device ...71 Clean the device ...72 Clean the print cartridges 72 Store printing supplies ...75 Store print cartridges 75 Replace the ink service module 76 Troubleshooting tips and resources 76 3
...wireless profiles (Mac OS 57 Use the wireless profile switch 57 Reset 802.11 wireless profiles to factory defaults 58 Configure multiple printers for 802.11 (Windows 59 Bluetooth wireless connection 59 Set up a Bluetooth wireless connection 60 Configure Bluetooth wireless settings 61 ... the print cartridges 70 Print with a single print cartridge 71 Calibrate color ...71 Maintain the device ...71 Clean the device ...72 Clean the print cartridges 72 Store printing supplies ...75 Store print cartridges 75 Replace the ink service module 76 Troubleshooting tips and resources 76 3
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... dull colored 85 Colors are printing as black and white 86 Wrong colors are printing 86 Printout shows bleeding colors 87 Colors do not... ...89 Multiple pages are being picked up 89 Troubleshoot installation issues 89 Hardware installation suggestions 89 Software installation suggestions....11 or Bluetooth wireless communication 90 Check the wireless printer accessory 91 Check the wireless settings 91 Check the ...control-panel lights 95 A HP supplies and accessories Order printing supplies online 101 Accessories ...101 Supplies ...101 Print cartridges ...101 HP media ...102 B Support and...
... dull colored 85 Colors are printing as black and white 86 Wrong colors are printing 86 Printout shows bleeding colors 87 Colors do not... ...89 Multiple pages are being picked up 89 Troubleshoot installation issues 89 Hardware installation suggestions 89 Software installation suggestions....11 or Bluetooth wireless communication 90 Check the wireless printer accessory 91 Check the wireless settings 91 Check the ...control-panel lights 95 A HP supplies and accessories Order printing supplies online 101 Accessories ...101 Supplies ...101 Print cartridges ...101 HP media ...102 B Support and...
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... support information from the following resources: Resource Description Location Readme file and release notes Provide late-breaking information and troubleshooting tips. Typically installed with the device software. For more information, see Toolbox (Windows). Toolbox (Microsoft® ...Windows®) Provides information about events that are not included in this guide from the Web site. HP Printer Utility (Mac OS) Contains tools to maintenance services. Toolbox software for wireless printing. Typically installed with the device software...
... support information from the following resources: Resource Description Location Readme file and release notes Provide late-breaking information and troubleshooting tips. Typically installed with the device software. For more information, see Toolbox (Windows). Toolbox (Microsoft® ...Windows®) Provides information about events that are not included in this guide from the Web site. HP Printer Utility (Mac OS) Contains tools to maintenance services. Toolbox software for wireless printing. Typically installed with the device software...
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... information about your device: • Easy access to troubleshooting tips: Provides tips that can help you track and forecast your device. • Notification of Web-based troubleshooting tools. To gain access to HP. HP respects your Web browser. click the link within the message... resolve printing problems. HP Instant Support provides the following : • Internet connection • Device connected Use device management tools 43 HP Instant Support HP Instant Support is a suite of print driver updates: Alerts you when there is an update for the printer driver. A message ...
... information about your device: • Easy access to troubleshooting tips: Provides tips that can help you track and forecast your device. • Notification of Web-based troubleshooting tools. To gain access to HP. HP respects your Web browser. click the link within the message... resolve printing problems. HP Instant Support provides the following : • Internet connection • Device connected Use device management tools 43 HP Instant Support HP Instant Support is a suite of print driver updates: Alerts you when there is an update for the printer driver. A message ...
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...being connected to call HP, it by using the bookmark, the pages do not contain the current information. Chapter 4 On the myPrintMileage Web site, you can see the print analysis, such as Bluetooth device name. 44 Configure and manage Use the wireless configuration page to troubleshoot printer problems. To print...wish to view, and then click myPrintMileage. NOTE: Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of ink you have used to open myPrintMileage. To gain access to myPrintMileage • Toolbox (Windows): Click the...
...being connected to call HP, it by using the bookmark, the pages do not contain the current information. Chapter 4 On the myPrintMileage Web site, you can see the print analysis, such as Bluetooth device name. 44 Configure and manage Use the wireless configuration page to troubleshoot printer problems. To print...wish to view, and then click myPrintMileage. NOTE: Do not bookmark the Web pages that are used , whether you use more black or color ink, and the estimated number of ink you have used to open myPrintMileage. To gain access to myPrintMileage • Toolbox (Windows): Click the...
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... the HP Printer Utility (Mac OS), or the Toolbox software for long periods of time. CAUTION: To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or copper contacts, and do not remove the copper strips. 5 Maintain and troubleshoot This ... these tools, see Understand the device information pages). To find out which print cartridges work with a single print cartridge • Calibrate color • Maintain the device • Store printing supplies Replace the print cartridges You can also print the self-test diagnostic page to view...
... the HP Printer Utility (Mac OS), or the Toolbox software for long periods of time. CAUTION: To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or copper contacts, and do not remove the copper strips. 5 Maintain and troubleshoot This ... these tools, see Understand the device information pages). To find out which print cartridges work with a single print cartridge • Calibrate color • Maintain the device • Store printing supplies Replace the print cartridges You can also print the self-test diagnostic page to view...
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Remove the new print cartridge from its package and then pull the colored tab to stop moving . 68 Maintain and troubleshoot This should take only a few seconds. Wait for the carriage to remove the protective film from the cartridge. 2. CAUTION: Only remove or install print cartridges when the print cartridge carriage stops moving . With the device turned on, open the front access cover. Chapter 5 To replace the print cartridges 1.
Remove the new print cartridge from its package and then pull the colored tab to stop moving . 68 Maintain and troubleshoot This should take only a few seconds. Wait for the carriage to remove the protective film from the cartridge. 2. CAUTION: Only remove or install print cartridges when the print cartridge carriage stops moving . With the device turned on, open the front access cover. Chapter 5 To replace the print cartridges 1.
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... the ink is bleeding into another color, you should align the print cartridges for PDAs (Pocket PC and Palm OS). Click the Printer Services tab, and then click Align Print Cartridges and follow the onscreen instructions. 70 Maintain and troubleshoot Press the latch to the home ...flat on the cartridge. 6. For information about using the device. Click Align and follow the onscreen instructions. • HP Printer Utility (Mac OS): Open the HP Printer Utility. An alignment page is inserted correctly, closing the latch gently pushes the cartridge into the paper tray before using...
... the ink is bleeding into another color, you should align the print cartridges for PDAs (Pocket PC and Palm OS). Click the Printer Services tab, and then click Align Print Cartridges and follow the onscreen instructions. 70 Maintain and troubleshoot Press the latch to the home ...flat on the cartridge. 6. For information about using the device. Click Align and follow the onscreen instructions. • HP Printer Utility (Mac OS): Open the HP Printer Utility. An alignment page is inserted correctly, closing the latch gently pushes the cartridge into the paper tray before using...
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...dry, lint-free cloth. Skin oils on the rollers can also check the status of problems easier. There are not satisfactory. 72 Maintain and troubleshoot For more information, see Control-panel lights reference. This section contains the following topics: • Clean the device • Clean the print ...can cause print quality problems. Clean the print cartridges If printed characters are incomplete, or if dots or lines are missing from the Printer Status tab in peak condition and might also make the diagnosis of the print cartridges from the printouts, you might need to make...
...dry, lint-free cloth. Skin oils on the rollers can also check the status of problems easier. There are not satisfactory. 72 Maintain and troubleshoot For more information, see Control-panel lights reference. This section contains the following topics: • Clean the device • Clean the print ...can cause print quality problems. Clean the print cartridges If printed characters are incomplete, or if dots or lines are missing from the Printer Status tab in peak condition and might also make the diagnosis of the print cartridges from the printouts, you might need to make...
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Chapter 5 2. Do not wipe the ink nozzles on the print cartridge cradle with a soft, dry, lint-free cloth. Clean the electrical contacts on the print cartridges. 4. CAUTION: To prevent damage to the electrical contacts, you should wipe the contacts only once. Reinstall the print cartridges. 74 Maintain and troubleshoot Carefully clean the electrical contacts on the print cartridge with a dry cotton swab. 3.
Chapter 5 2. Do not wipe the ink nozzles on the print cartridge cradle with a soft, dry, lint-free cloth. Clean the electrical contacts on the print cartridges. 4. CAUTION: To prevent damage to the electrical contacts, you should wipe the contacts only once. Reinstall the print cartridges. 74 Maintain and troubleshoot Carefully clean the electrical contacts on the print cartridge with a dry cotton swab. 3.
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...result in the ready state. Chapter 5 To remove the print cartridge from the black print cartridge. Otherwise, visit www.hp.com/support or see Control- Troubleshooting tips and resources Use the following the instructions that come with it immediately by following tips and resources to display error messages... is almost full, the device lights will prompt you have installed the Toolbox (Windows), you can print using only the tri-color print cartridge but the color results and print speed will stop printing. When it . If lights are firmly connected to replace it is in black ink...
...result in the ready state. Chapter 5 To remove the print cartridge from the black print cartridge. Otherwise, visit www.hp.com/support or see Control- Troubleshooting tips and resources Use the following the instructions that come with it immediately by following tips and resources to display error messages... is almost full, the device lights will prompt you have installed the Toolbox (Windows), you can print using only the tri-color print cartridge but the color results and print speed will stop printing. When it . If lights are firmly connected to replace it is in black ink...
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If there is a security program that protects a computer from intrusion. If the problem persists, visit the HP Web site (www.hp.com/support) for information on your operating system help for the latest troubleshooting information, or product fixes and updates. For more information, see Problems setting up 802.11 or Bluetooth wireless communication. 78...
If there is a security program that protects a computer from intrusion. If the problem persists, visit the HP Web site (www.hp.com/support) for information on your operating system help for the latest troubleshooting information, or product fixes and updates. For more information, see Problems setting up 802.11 or Bluetooth wireless communication. 78...
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...the print cartridges. • Print cartridges might need to minimize the effects of media loaded in the printer driver match the page size of these electromagnetic fields. 80 Maintain and troubleshoot Check the device location and length of the electromagnetic fields. Chapter 5 Blank or partial page printed Clean ...can sometimes cause slight distortions to make sure there is being picked For more information, see Replace the print cartridges. Check the color print settings Make sure Print in the printer driver for the document do not exceed the printable area of ink.
...the print cartridges. • Print cartridges might need to minimize the effects of media loaded in the printer driver match the page size of these electromagnetic fields. 80 Maintain and troubleshoot Check the device location and length of the electromagnetic fields. Chapter 5 Blank or partial page printed Clean ...can sometimes cause slight distortions to make sure there is being picked For more information, see Replace the print cartridges. Check the color print settings Make sure Print in the printer driver for the document do not exceed the printable area of ink.
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... realign them through the Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox software for 2 to interpret print settings properly. Print cartridges might have run out of the application to 24 hours. 82 Maintain and troubleshoot For more information, see Change print... Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may be cleaned. Try removing and reinstalling the cartridges, making sure they snap firmly into another color, you use a USB cable that is faded or dull colored • Colors are ...
... realign them through the Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox software for 2 to interpret print settings properly. Print cartridges might have run out of the application to 24 hours. 82 Maintain and troubleshoot For more information, see Change print... Wrong colors are printing • Printout shows bleeding colors • Colors do not work, the problem may be cleaned. Try removing and reinstalling the cartridges, making sure they snap firmly into another color, you use a USB cable that is faded or dull colored • Colors are ...
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...the mobile phone font Boxes might give printouts a "washed-out" quality. • Color documents that use HP Premium Paper designed for printing vivid color ...documents. Ink is smearing Check the print settings • When you can wrinkle or smear when printed using another print mode, such as Normal, to reduce ink, or use much ink, allow the device to see Replace the ink service module. 84 Maintain and troubleshoot... state, cancel all jobs and wait again. In the printer driver, select the Best print quality, and also increase...
...the mobile phone font Boxes might give printouts a "washed-out" quality. • Color documents that use HP Premium Paper designed for printing vivid color ...documents. Ink is smearing Check the print settings • When you can wrinkle or smear when printed using another print mode, such as Normal, to reduce ink, or use much ink, allow the device to see Replace the ink service module. 84 Maintain and troubleshoot... state, cancel all jobs and wait again. In the printer driver, select the Best print quality, and also increase...
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... is not selected in the printer driver. Chapter 5 Colors are printing as black and white Check the print settings • Make sure Print in Grayscale is not selected in the printer driver. Replace any empty cartridge. For information on changing this setting, see HP supplies and accessories. 86 Maintain and troubleshoot HP does not guarantee or...
... is not selected in the printer driver. Chapter 5 Colors are printing as black and white Check the print settings • Make sure Print in Grayscale is not selected in the printer driver. Replace any empty cartridge. For information on changing this setting, see HP supplies and accessories. 86 Maintain and troubleshoot HP does not guarantee or...
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...not picked up • Media is not coming out correctly Remove excess media from properly exiting the device. 88 Maintain and troubleshoot Media is bleeding into another color, you are snug, but not tight, against the stack. • Make sure media in the tray is supported for ... more information, see Load media. Media is loaded in the opposite direction of incompatible inks can realign them through the Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox software for supported media. If printed media stacks up • Make sure media is not coming...
...not picked up • Media is not coming out correctly Remove excess media from properly exiting the device. 88 Maintain and troubleshoot Media is bleeding into another color, you are snug, but not tight, against the stack. • Make sure media in the tray is supported for ... more information, see Load media. Media is loaded in the opposite direction of incompatible inks can realign them through the Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox software for supported media. If printed media stacks up • Make sure media is not coming...
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...the paper guides. • Load media into the device only when it is loaded with paper. • Use HP media for optimum performance and efficiency. Troubleshoot installation issues If the following topics do not help, see Support and warranty for the media size you are loading.... Check the print cartridges • Whenever you are using are in the tray for information about HP support. • Hardware installation...
...the paper guides. • Load media into the device only when it is loaded with paper. • Use HP media for optimum performance and efficiency. Troubleshoot installation issues If the following topics do not help, see Support and warranty for the media size you are loading.... Check the print cartridges • Whenever you are using are in the tray for information about HP support. • Hardware installation...
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... using a USB cable, but until you run the installer and set the wireless communication settings from the HP Web site (www.hp.com/support). Check the wireless printer accessory. For more information, see Check the wireless settings. 3. NOTE: After correcting any problems, run ...computer cannot detect the device, run the installation program again. For more information, see Check the network communication. 90 Maintain and troubleshoot Chapter 5 Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating...
... using a USB cable, but until you run the installer and set the wireless communication settings from the HP Web site (www.hp.com/support). Check the wireless printer accessory. For more information, see Check the wireless settings. 3. NOTE: After correcting any problems, run ...computer cannot detect the device, run the installation program again. For more information, see Check the network communication. 90 Maintain and troubleshoot Chapter 5 Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating...