HP G72 Notebook PC - Maintenance and Service Guide
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and performing computer disassembly procedures. troubleshooting computer problems; HP G72 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts;
and performing computer disassembly procedures. troubleshooting computer problems; HP G72 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts;
Notebook Essentials - Windows 7
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...Be sure that the outlet is providing adequate power. ✎ Use only the AC adapter provided with the computer or one approved by HP for this chapter. ■ Access Web site links and additional information about the computer through Help and Support. Quick troubleshooting The computer is ... not turn on battery power or is plugged into an AC outlet using the AC adapter. Chapter 3: Troubleshooting Troubleshooting resources If you fix a problem when the computer is offline. Click Start, and then click Help and Support. ✎ Although many checkup and repair tools require an Internet ...
...Be sure that the outlet is providing adequate power. ✎ Use only the AC adapter provided with the computer or one approved by HP for this chapter. ■ Access Web site links and additional information about the computer through Help and Support. Quick troubleshooting The computer is ... not turn on battery power or is plugged into an AC outlet using the AC adapter. Chapter 3: Troubleshooting Troubleshooting resources If you fix a problem when the computer is offline. Click Start, and then click Help and Support. ✎ Although many checkup and repair tools require an Internet ...
Notebook Essentials - Windows 7
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... sure to a corporate network, contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow these suggestions: ✎ If you are secure. ■ Be sure that the device is receiving electrical power. ■ Be sure that the...
... sure to a corporate network, contact the IT administrator. ■ Select Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow these suggestions: ✎ If you are secure. ■ Be sure that the device is receiving electrical power. ■ Be sure that the...
Notebook Essentials - Windows 7
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...11 solid-state drive (SSD) 21, 22 specifications altitude 23 humidity 23 input power 23 operating environment 23 temperature 23 startup problems, troubleshooting 13 surge protection 4 Index-28 system recovery 17, 21 system restore points 17, 19 T temperature safety considerations ... with the computer 23, 25 troubleshooting 13 blank screen 14 display problems 14 external device problems 15 overheating problems 14 resources 13 software problems 14 startup problems 13 unresponsive computer 14 wireless network problems 15 turning off the computer 12 U unresponsive computer, troubleshooting 14 user...
...11 solid-state drive (SSD) 21, 22 specifications altitude 23 humidity 23 input power 23 operating environment 23 temperature 23 startup problems, troubleshooting 13 surge protection 4 Index-28 system recovery 17, 21 system restore points 17, 19 T temperature safety considerations ... with the computer 23, 25 troubleshooting 13 blank screen 14 display problems 14 external device problems 15 overheating problems 14 resources 13 software problems 14 startup problems 13 unresponsive computer 14 wireless network problems 15 turning off the computer 12 U unresponsive computer, troubleshooting 14 user...
Notebook PC User Guide - Windows 7
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... and modem Using wireless devices ...13 Identifying wireless and network status icons 14 Using the wireless controls 14 Using the wireless action key 14 Using HP Wireless Assistant 15 Using operating system controls 15 Using a WLAN ...16 Setting up a WLAN ...16 Protecting your WLAN ...17 Connecting to a ... to another network 18 Using Bluetooth wireless devices (select models only 19 Bluetooth and Internet Connection Sharing (ICS 19 Troubleshooting wireless connection problems 20 Cannot connect to a WLAN 20 Cannot connect to a preferred network 20 Network icon is not displayed 21 v
... and modem Using wireless devices ...13 Identifying wireless and network status icons 14 Using the wireless controls 14 Using the wireless action key 14 Using HP Wireless Assistant 15 Using operating system controls 15 Using a WLAN ...16 Setting up a WLAN ...16 Protecting your WLAN ...17 Connecting to a ... to another network 18 Using Bluetooth wireless devices (select models only 19 Bluetooth and Internet Connection Sharing (ICS 19 Troubleshooting wireless connection problems 20 Cannot connect to a WLAN 20 Cannot connect to a preferred network 20 Network icon is not displayed 21 v
Notebook PC User Guide - Windows 7
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... a country-specific modem cable adapter 24 Selecting a location setting 24 Viewing the current location selection 24 Adding new locations when traveling 25 Solving travel connection problems 26 Connecting to a local area network ...27 3 Pointing devices and keyboard Using the TouchPad ...28 Turning the TouchPad on and off ...29 Using TouchPad gestures...
... a country-specific modem cable adapter 24 Selecting a location setting 24 Viewing the current location selection 24 Adding new locations when traveling 25 Solving travel connection problems 26 Connecting to a local area network ...27 3 Pointing devices and keyboard Using the TouchPad ...28 Turning the TouchPad on and off ...29 Using TouchPad gestures...
Notebook PC User Guide - Windows 7
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... a CD, DVD, or BD 72 Creating or "burning" a CD or DVD 73 Removing a CD, DVD, or BD 74 Troubleshooting drive and device driver problems 74 The optical disc tray does not open for removal of a CD, DVD, or BD 74 A disc does not play automatically 75 A DVD movie stops...before completion 76 A DVD playing in Windows Media Player produces no sound or display 76 A device driver must be reinstalled 76 Obtaining the latest HP device drivers 77 Obtaining the latest Windows device drivers 78 Using external drives ...79 Improving hard drive performance ...80 Using Disk Defragmenter 80 Using ...
... a CD, DVD, or BD 72 Creating or "burning" a CD or DVD 73 Removing a CD, DVD, or BD 74 Troubleshooting drive and device driver problems 74 The optical disc tray does not open for removal of a CD, DVD, or BD 74 A disc does not play automatically 75 A DVD movie stops...before completion 76 A DVD playing in Windows Media Player produces no sound or display 76 A device driver must be reinstalled 76 Obtaining the latest HP device drivers 77 Obtaining the latest Windows device drivers 78 Using external drives ...79 Improving hard drive performance ...80 Using Disk Defragmenter 80 Using ...
Notebook PC User Guide - Windows 7
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... may need this information when traveling internationally. (3) Service tag* Provides the serial number for use . You may need this information available when you troubleshoot system problems or travel internationally with your computer model includes one or more wireless devices, the certification information is affixed to update or troubleshoot the operating system...
... may need this information when traveling internationally. (3) Service tag* Provides the serial number for use . You may need this information available when you troubleshoot system problems or travel internationally with your computer model includes one or more wireless devices, the certification information is affixed to update or troubleshoot the operating system...
Notebook PC User Guide - Windows 7
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...offer a way to a network, manage wireless networks, and diagnose and repair network problems. To access the Network and Sharing Center, select Start > Control Panel > Network and Internet > Network and Sharing Center. Using HP Wireless Assistant A wireless device can be turned on or off using Wireless Assistant. ...which is not displayed in Setup Utility before it must be turned on a wireless device does not automatically connect the computer to HP Wireless Assistant icon in the bottom row of the notification area, and then position the mouse pointer over the wireless icon. To ...
...offer a way to a network, manage wireless networks, and diagnose and repair network problems. To access the Network and Sharing Center, select Start > Control Panel > Network and Internet > Network and Sharing Center. Using HP Wireless Assistant A wireless device can be turned on or off using Wireless Assistant. ...which is not displayed in Setup Utility before it must be turned on a wireless device does not automatically connect the computer to HP Wireless Assistant icon in the bottom row of the notification area, and then position the mouse pointer over the wireless icon. To ...
Notebook PC User Guide - Windows 7
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... a wireless networking device. Before working your way through the sequence of the taskbar, right-click the icon, and then click Troubleshoot problems. Windows resets your computer. Identify the WLAN device from other devices. Select Start > Control Panel > System and Security. 2. Cannot... you may include the term wireless, wireless LAN, WLAN, Wi-Fi, or 802.11. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is...
... a wireless networking device. Before working your way through the sequence of the taskbar, right-click the icon, and then click Troubleshoot problems. Windows resets your computer. Identify the WLAN device from other devices. Select Start > Control Panel > System and Security. 2. Cannot... you may include the term wireless, wireless LAN, WLAN, Wi-Fi, or 802.11. Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is...
Notebook PC User Guide - Windows 7
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... administrator to obtain the codes, and then enter the codes when prompted to make a connection on -screen instructions. Troubleshooting wireless connection problems 21 You must change the SSID or network keys used in the list, right-click the network, and then click Properties. Click OK... left panel, click Manage wireless networks. If you are in a hotspot where several WLANs are provided with the network administrator to http://www.hp.com/support. 2. A list showing the available WLANs is either missing or corrupted. Select your computer model number in the search box. 4....
... administrator to obtain the codes, and then enter the codes when prompted to make a connection on -screen instructions. Troubleshooting wireless connection problems 21 You must change the SSID or network keys used in the list, right-click the network, and then click Properties. Click OK... left panel, click Manage wireless networks. If you are in a hotspot where several WLANs are provided with the network administrator to http://www.hp.com/support. 2. A list showing the available WLANs is either missing or corrupted. Select your computer model number in the search box. 4....
Notebook PC User Guide - Windows 7
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... then click Modem settings. 3. Select Start > Devices and Printers. 2. Click Modem. 26 Chapter 2 Wireless, local area network, and modem Solving travel connection problems If you experience modem connection problems when using the computer outside of the country in the Phone and Modem settings. An analog telephone line supports one of the remote...
... then click Modem settings. 3. Select Start > Devices and Printers. 2. Click Modem. 26 Chapter 2 Wireless, local area network, and modem Solving travel connection problems If you experience modem connection problems when using the computer outside of the country in the Phone and Modem settings. An analog telephone line supports one of the remote...
Notebook PC User Guide - Windows 7
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..., and emoticons to a flatter image. Webcam (select models only) 45 a lower contrast setting maintains more of other intrusion detection systems. WARNING! To permanently resolve the problem, reconfigure the firewall as the software loads. You can adjust webcam properties using webcam software, see the software manufacturer's instructions, which is an input device...
..., and emoticons to a flatter image. Webcam (select models only) 45 a lower contrast setting maintains more of other intrusion detection systems. WARNING! To permanently resolve the problem, reconfigure the firewall as the software loads. You can adjust webcam properties using webcam software, see the software manufacturer's instructions, which is an input device...
Notebook PC User Guide - Windows 7
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... of a CD, DVD, or BD 1. Remove the disc (3) from the tray by the edges and avoid touching the flat surfaces. Troubleshooting drive and device driver problems The following sections describe several common issues and their solutions. Hold the disc by gently pressing down on the paper clip until the disc tray...
... of a CD, DVD, or BD 1. Remove the disc (3) from the tray by the edges and avoid touching the flat surfaces. Troubleshooting drive and device driver problems The following sections describe several common issues and their solutions. Hold the disc by gently pressing down on the paper clip until the disc tray...
Notebook PC User Guide - Windows 7
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... disc (3) from the tray by the edges and avoid touching the flat surfaces. Click Start > Default Programs > Change AutoPlay Settings. 2. 3. Troubleshooting drive and device driver problems 75 Hold the disc by gently pressing down on a blank area of the desktop: 1. A CD, DVD, or BD should now start automatically when it . 4.
... disc (3) from the tray by the edges and avoid touching the flat surfaces. Click Start > Default Programs > Change AutoPlay Settings. 2. 3. Troubleshooting drive and device driver problems 75 Hold the disc by gently pressing down on a blank area of the desktop: 1. A CD, DVD, or BD should now start automatically when it . 4.
Notebook PC User Guide - Windows 7
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... Download only to save all open a window containing additional information. 6. If prompted to install the updated driver. Obtaining the latest HP device drivers 1. Click the option for software and driver downloads, enter your computer after the installation is complete, and then verify ...restart your computer model number in the Search box, press enter, and follow the instructions provided. Troubleshooting drive and device driver problems 77 Proceed to your system for installed hardware and installs default drivers for hardware changes. NOTE: In some locations you may ...
... Download only to save all open a window containing additional information. 6. If prompted to install the updated driver. Obtaining the latest HP device drivers 1. Click the option for software and driver downloads, enter your computer after the installation is complete, and then verify ...restart your computer model number in the Search box, press enter, and follow the instructions provided. Troubleshooting drive and device driver problems 77 Proceed to your system for installed hardware and installs default drivers for hardware changes. NOTE: In some locations you may ...
Notebook PC User Guide - Windows 7
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...against new viruses beyond 60 days by purchasing extended update service. Use the firewall software preinstalled on the computer. To permanently resolve the problem, reconfigure the firewall. 96 Chapter 9 Security To view and access Norton Internet Security, select Start > All Programs > Norton Internet ... e-mail, a network, or the Internet, you expose it to perform, and then reenable the firewall. To temporarily resolve the problem, disable the firewall, perform the task that you protect the computer against newly discovered viruses, antivirus software must be able to gain...
...against new viruses beyond 60 days by purchasing extended update service. Use the firewall software preinstalled on the computer. To permanently resolve the problem, reconfigure the firewall. 96 Chapter 9 Security To view and access Norton Internet Security, select Start > All Programs > Norton Internet ... e-mail, a network, or the Internet, you expose it to perform, and then reenable the firewall. To temporarily resolve the problem, disable the firewall, perform the task that you protect the computer against newly discovered viruses, antivirus software must be able to gain...
Notebook PC User Guide - Windows 7
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... recovery 112 system restore points 107, 111 disc play 75 drive and device driver problems 74 DVD movie play 75 external display 76 HP device drivers 77 modem 26 optical disc tray 74 Windows device drivers 78 wireless connection problems 20 turning off the computer 64 U unresponsive system 64 USB cable, connecting 85...
... recovery 112 system restore points 107, 111 disc play 75 drive and device driver problems 74 DVD movie play 75 external display 76 HP device drivers 77 modem 26 optical disc tray 74 Windows device drivers 78 wireless connection problems 20 turning off the computer 64 U unresponsive system 64 USB cable, connecting 85...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...restarts when the Windows OS is not applicable to Solid State Drives. Shock events With each new generation of an issue with an SSD, the HP Diagnostics should be run. However, hard drives are fragile, and if they are not limited to): File corruption File ...Self-Test (POST) that is reading or writing data) Shock events may need adjustment. Typically, these . Software issues Some hard drive performance problems appear to mimic hard drive failure, but are exposed to shock events beyond their specifications, they can cause read/write head misalignment, or contact...
...restarts when the Windows OS is not applicable to Solid State Drives. Shock events With each new generation of an issue with an SSD, the HP Diagnostics should be run. However, hard drives are fragile, and if they are not limited to): File corruption File ...Self-Test (POST) that is reading or writing data) Shock events may need adjustment. Typically, these . Software issues Some hard drive performance problems appear to mimic hard drive failure, but are exposed to shock events beyond their specifications, they can cause read/write head misalignment, or contact...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...occurs when an entire file or application is an incomplete write to a sector of the HDD. File Corruption One of the most difficult software problems to trace is written to the hard drive on S.M.A.R.T attribute checking, refer to the "Client Management Software" section in this white paper.... other occurrences are caused by a number of major hard drive manufacturers to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on a "first available space" basis. Read Errors HDDs can create corrupted boot files that sector, the OS...
...occurs when an entire file or application is an incomplete write to a sector of the HDD. File Corruption One of the most difficult software problems to trace is written to the hard drive on S.M.A.R.T attribute checking, refer to the "Client Management Software" section in this white paper.... other occurrences are caused by a number of major hard drive manufacturers to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on a "first available space" basis. Read Errors HDDs can create corrupted boot files that sector, the OS...
