Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... as default X X Power 65-W AC adapter with localized cable plug X requirements support 90-W AC adapter with localized cable plug X support 6-cell, 2.20 Ah, 47 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled: Windows 7® Professional 32 and 64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA...
... as default X X Power 65-W AC adapter with localized cable plug X requirements support 90-W AC adapter with localized cable plug X support 6-cell, 2.20 Ah, 47 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled: Windows 7® Professional 32 and 64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... audio. Connects a network cable. Produces sound when connected to cool internal components and prevent overheating. Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. ✎ Depending on and off during routine operation. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Maintenance and Service Guide 2-5 Connects an optional USB device. It is in use. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro...
... audio. Connects a network cable. Produces sound when connected to cool internal components and prevent overheating. Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. ✎ Depending on and off during routine operation. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Maintenance and Service Guide 2-5 Connects an optional USB device. It is in use. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... adapter Attaches an optional security cable to external power. External component identification Right-side components ✎ Your computer might not prevent the computer from the illustration in Sleep. On white-The computer is not connected to the computer. ✎ The security cable is being mishandled or stolen. 2-6 Maintenance and Service Guide Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing...
... adapter Attaches an optional security cable to external power. External component identification Right-side components ✎ Your computer might not prevent the computer from the illustration in Sleep. On white-The computer is not connected to the computer. ✎ The security cable is being mishandled or stolen. 2-6 Maintenance and Service Guide Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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Remove the memory module (see "Hard drive" on page 4-8). 6. Remove the hard drive (see "Memory module" on page 4-10). 7. Maintenance and Service Guide 4-17 Disconnect all external devices connected to the computer. 3. Remove the battery ( see "Wireless module" on page 4-12). 8. Remove the wireless module (see "Battery" on page 4-7). 5. Keyboard Removal and replacement procedures Description For use in Adriatics For use in Belgium For use in Brazil (for model 1.1 only) For use in Canada For use in the Czech Republic For use in France For...
Remove the memory module (see "Hard drive" on page 4-8). 6. Remove the hard drive (see "Memory module" on page 4-10). 7. Maintenance and Service Guide 4-17 Disconnect all external devices connected to the computer. 3. Remove the battery ( see "Wireless module" on page 4-12). 8. Remove the wireless module (see "Battery" on page 4-7). 5. Keyboard Removal and replacement procedures Description For use in Adriatics For use in Belgium For use in Brazil (for model 1.1 only) For use in Canada For use in the Czech Republic For use in France For...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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To replace the webcam module (select models only), lift the webcam module as far from the webcam module, and remove the webcam module 2. Disconnect the webcam module cable 1 from the display enclosure as the webcam module cable allows. 10. Removal and replacement procedures 7. Reverse this procedure to install the display bezel. 9. Remove the display bezel 3. The webcam module is available using spare part number 600166-001. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide To remove the Display Bezel, flex the inside edges...
To replace the webcam module (select models only), lift the webcam module as far from the webcam module, and remove the webcam module 2. Disconnect the webcam module cable 1 from the display enclosure as the webcam module cable allows. 10. Removal and replacement procedures 7. Reverse this procedure to install the display bezel. 9. Remove the display bezel 3. The webcam module is available using spare part number 600166-001. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide To remove the Display Bezel, flex the inside edges...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... bracket to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide The display panel brackets are available using spare part number 595196-001. Reverse this procedure to remove the antenna transceivers 3. Reverse this procedure to the display panel. 16. Lift up on the silver transceiver 1 and release the adhesive material from the display panel. To replace the wireless antenna transceivers, lift up to install the display panel brackets. 17...
... bracket to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide The display panel brackets are available using spare part number 595196-001. Reverse this procedure to remove the antenna transceivers 3. Reverse this procedure to the display panel. 16. Lift up on the silver transceiver 1 and release the adhesive material from the display panel. To replace the wireless antenna transceivers, lift up to install the display panel brackets. 17...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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.... Remove the wireless module (see "Display assembly" on page 4-12). 8. Disconnect all external devices connected to the computer. 3. Remove the hard drive (see "Optical drive" on page 4-14). 9. USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. If you are unsure whether the computer is available with the cable kit using spare part number 595201-001 Reverse this procedure to remove it down the computer. Maintenance and Service Guide 4-33...
.... Remove the wireless module (see "Display assembly" on page 4-12). 8. Disconnect all external devices connected to the computer. 3. Remove the hard drive (see "Optical drive" on page 4-14). 9. USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. If you are unsure whether the computer is available with the cable kit using spare part number 595201-001 Reverse this procedure to remove it down the computer. Maintenance and Service Guide 4-33...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
Notebook PC User Guide - Windows 7
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... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
Notebook PC User Guide - Windows 7
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... routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal components. NOTE: The computer fan starts...
... routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to cool internal components. NOTE: The computer fan starts...
Notebook PC User Guide - Windows 7
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... that device drivers are included with select computer models only. Refer to use. For more information. 1. Select Start > Control Panel > System and Security. 2. If no WLAN device is listed, either your permission or password for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not properly installed. In the System area, click Device Manager. 3. Identify the WLAN device from other devices. Before working your...
... that device drivers are included with select computer models only. Refer to use. For more information. 1. Select Start > Control Panel > System and Security. 2. If no WLAN device is listed, either your permission or password for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not properly installed. In the System area, click Device Manager. 3. Identify the WLAN device from other devices. Before working your...
Notebook PC User Guide - Windows 7
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... reinstalling the device drivers does not correct the problem, you are once again listed. 7. Click Install now to step 6. 3. To do so, restart your system for installed hardware and installs default drivers for hardware changes. 5. In the Device Manager window, click Action, and then click Scan for any devices requiring drivers. When the list of the device. 76 Chapter 6 Drives Click the option for software and driver downloads, enter your hard drive. Proceed to install the updated driver. When prompted...
... reinstalling the device drivers does not correct the problem, you are once again listed. 7. Click Install now to step 6. 3. To do so, restart your system for installed hardware and installs default drivers for hardware changes. 5. In the Device Manager window, click Action, and then click Scan for any devices requiring drivers. When the list of the device. 76 Chapter 6 Drives Click the option for software and driver downloads, enter your hard drive. Proceed to install the updated driver. When prompted...
Notebook PC User Guide - Windows 7
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... the Primary Hard Disk Self Test. Enable/disable Card Reader/1394 Power Saving. Setup Utility menus 101 Enabled/disable Fan Always On. Run a comprehensive self-test on the hard drive. Enable/disable the processor Virtualization Technology. Enable/disable Action Key Mode. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test...
... the Primary Hard Disk Self Test. Enable/disable Card Reader/1394 Power Saving. Setup Utility menus 101 Enabled/disable Fan Always On. Run a comprehensive self-test on the hard drive. Enable/disable the processor Virtualization Technology. Enable/disable Action Key Mode. Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test...
Notebook PC User Guide - Windows 7
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... available on the HP Web site. Access the updates on the system ROM. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. The BIOS initializes the operating system, determines how the computer will interact with your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Prepare for data transfer among hardware devices, including the...
... available on the HP Web site. Access the updates on the system ROM. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. The BIOS initializes the operating system, determines how the computer will interact with your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Prepare for data transfer among hardware devices, including the...
Notebook PC User Guide - Windows 7
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... computer or initiate Sleep or Hibernation. Open Windows Explorer by following the instructions on battery power or connected to an optional power source. The hard drive designation is connected to reliable external power using the AC adapter. BIOS installation procedures vary. Follow any device, cable, or cord. Double-click the file that are displayed, follow these steps: 1. Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the...
... computer or initiate Sleep or Hibernation. Open Windows Explorer by following the instructions on battery power or connected to an optional power source. The hard drive designation is connected to reliable external power using the AC adapter. BIOS installation procedures vary. Follow any device, cable, or cord. Double-click the file that are displayed, follow these steps: 1. Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the...
Notebook PC User Guide - Windows 7
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... verify the operation of the device. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box, and then press enter. - Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. If you may be able to http://www.hp.com/support, and then select your web browser, go to download the driver and install it later. Open your...
... verify the operation of the device. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box, and then press enter. - Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. If you may be able to http://www.hp.com/support, and then select your web browser, go to download the driver and install it later. Open your...
Notebook PC User Guide - Windows 7
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... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
Notebook PC User Guide - Windows 7
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...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...