Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 Supports mini versions of SD, (select models only) MMC, MS Duo with adapter, not included Ports Audio-in ) with X X TouchPad numeric keypad Supports 2-way scroll with legend X X Taps enabled as default X X Power 65-W AC adapter with localized cable...
... Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 Supports mini versions of SD, (select models only) MMC, MS Duo with adapter, not included Ports Audio-in ) with X X TouchPad numeric keypad Supports 2-way scroll with legend X X Taps enabled as default X X Power 65-W AC adapter with localized cable...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cycle on your computer model, the computer might look slightly different from the illustration in this location. Connects a network cable. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro...
...3 HDMI port (select models only) 4 RJ-45 (network) jack 5 USB ports (2) 6 Audio-in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cycle on your computer model, the computer might look slightly different from the illustration in this location. Connects a network cable. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is designed to act as a deterrent, but it might look slightly different from being accessed. Connects an AC adapter Attaches an optional security cable to external power. On white-The computer is charged. External component identification Right-side components ✎ Your computer might not prevent the computer...
Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is designed to act as a deterrent, but it might look slightly different from being accessed. Connects an AC adapter Attaches an optional security cable to external power. On white-The computer is charged. External component identification Right-side components ✎ Your computer might not prevent the computer...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... For use in Turkey For use in Hibernation, turn the computer on page 4-7). 5. Disconnect all external devices connected to the computer. 3. Remove the battery ( see "Battery" on , and then shut it down the computer. Remove the optical drive (see "Wireless module" on page 4-14). Shut down through the operating system. 2. Remove the wireless module (see "Optical drive" on page 4-12). 8. Remove the memory module (see "Hard drive" on page 4-10). 7. Remove the hard drive (see "Memory module" on...
... For use in Turkey For use in Hibernation, turn the computer on page 4-7). 5. Disconnect all external devices connected to the computer. 3. Remove the battery ( see "Battery" on , and then shut it down the computer. Remove the optical drive (see "Wireless module" on page 4-14). Shut down through the operating system. 2. Remove the wireless module (see "Optical drive" on page 4-12). 8. Remove the memory module (see "Hard drive" on page 4-10). 7. Remove the hard drive (see "Memory module" on...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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Reverse this procedure to install the display bezel. 9. Disconnect the webcam module cable 1 from the display enclosure as the webcam module cable allows. 10. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide To replace the webcam module (select models only), lift the webcam module as far from the webcam module, and remove the webcam module 2. The webcam module is available using spare part number 600166-001. To remove the Display Bezel, flex the inside edges of the bezel at...
Reverse this procedure to install the display bezel. 9. Disconnect the webcam module cable 1 from the display enclosure as the webcam module cable allows. 10. Reverse this procedure to install the webcam module. 4-30 Maintenance and Service Guide To replace the webcam module (select models only), lift the webcam module as far from the webcam module, and remove the webcam module 2. The webcam module is available using spare part number 600166-001. To remove the Display Bezel, flex the inside edges of the bezel at...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... the display cover 2. 18. To replace the wireless antenna transceivers, lift up to install the display panel brackets. 17. The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. Reverse this procedure to the display panel. 16. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide Lift...
... the display cover 2. 18. To replace the wireless antenna transceivers, lift up to install the display panel brackets. 17. The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. Reverse this procedure to the display panel. 16. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide Lift...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... hard drive (see "Wireless module" on page 4-10). 7. Remove the USB board: 1. The USB cable is off or in Hibernation, turn the computer on page 4-8). 6. USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. Disconnect all external devices connected to install a USB board. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. Remove the wireless module (see "Hard drive...
... hard drive (see "Wireless module" on page 4-10). 7. Remove the USB board: 1. The USB cable is off or in Hibernation, turn the computer on page 4-8). 6. USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. Disconnect all external devices connected to install a USB board. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer. Remove the wireless module (see "Hard drive...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
Notebook PC User Guide - Windows 7
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... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
Notebook PC User Guide - Windows 7
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... Audio-out (headphone) jack (8) Digital media slot (select models only) (9) Drive light Produces sound when connected to cool internal components. Connects an optional USB device. It is in use. Component Description (1) External monitor port (labeled on and off during routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in this section. only) (2) Vent Enables airflow to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects a network cable. Components 7 NOTE: The computer fan starts...
... Audio-out (headphone) jack (8) Digital media slot (select models only) (9) Drive light Produces sound when connected to cool internal components. Connects an optional USB device. It is in use. Component Description (1) External monitor port (labeled on and off during routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in this section. only) (2) Vent Enables airflow to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects a network cable. Components 7 NOTE: The computer fan starts...
Notebook PC User Guide - Windows 7
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Select Start > Control Panel > System and Security. 2. If no WLAN device is listed, either your permission or password for tasks such as installing software, running utilities, or changing Windows settings. NOTE: Wireless networking devices are installed for the WLAN device is properly installed on troubleshooting WLANs, refer to the Web site links provided in Help and Support. 20 Chapter 2 Wireless, local area network, and modem Cannot connect to a WLAN If you want to Help...
Select Start > Control Panel > System and Security. 2. If no WLAN device is listed, either your permission or password for tasks such as installing software, running utilities, or changing Windows settings. NOTE: Wireless networking devices are installed for the WLAN device is properly installed on troubleshooting WLANs, refer to the Web site links provided in Help and Support. 20 Chapter 2 Wireless, local area network, and modem Cannot connect to a WLAN If you want to Help...
Notebook PC User Guide - Windows 7
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... an updated driver to download the driver and install it later. Open your system for installed hardware and installs default drivers for any devices requiring drivers. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the following sections. Click the Windows 7 operating system. 5. When the list of the device. 76 Chapter 6 Drives When prompted, click Save, and then select a storage location on your specific product from the models listed. 4. Obtaining the latest HP device drivers...
... an updated driver to download the driver and install it later. Open your system for installed hardware and installs default drivers for any devices requiring drivers. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the following sections. Click the Windows 7 operating system. 5. When the list of the device. 76 Chapter 6 Drives When prompted, click Save, and then select a storage location on your specific product from the models listed. 4. Obtaining the latest HP device drivers...
Notebook PC User Guide - Windows 7
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...; Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this menu option is in intervals of Setup Utility. System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan...
...; Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this menu option is in intervals of Setup Utility. System Configuration menu Select Language Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan...
Notebook PC User Guide - Windows 7
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... or password for tasks such as installing software, running utilities, or changing Windows settings. Most software and BIOS updates on the HP Web site at http://www.hp.com. 3. Identify your computer is stored on the computer. NOTE: The computer system BIOS is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. If your computer model, product category, and series or family. Install the updates. 102 Appendix B Software updates You...
... or password for tasks such as installing software, running utilities, or changing Windows settings. Most software and BIOS updates on the HP Web site at http://www.hp.com. 3. Identify your computer is stored on the computer. NOTE: The computer system BIOS is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. If your computer model, product category, and series or family. Install the updates. 102 Appendix B Software updates You...
Notebook PC User Guide - Windows 7
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... currently installed on the screen after the BIOS has successfully updated. Using the hard drive path you are displayed on your computer: Select Start > Help and Support > Maintain > Software Updates. 2. Do not download or install a BIOS update while the computer is running on the screen to identify your computer to your hard drive. 104 Appendix B Software updates During the download and installation, follow these steps: 1. Follow the instructions on battery power or connected to reliable external power using the AC adapter. b. Open Windows...
... currently installed on the screen after the BIOS has successfully updated. Using the hard drive path you are displayed on your computer: Select Start > Help and Support > Maintain > Software Updates. 2. Do not download or install a BIOS update while the computer is running on the screen to identify your computer to your hard drive. 104 Appendix B Software updates During the download and installation, follow these steps: 1. Follow the instructions on battery power or connected to reliable external power using the AC adapter. b. Open Windows...
Notebook PC User Guide - Windows 7
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... the device. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. Proceed to your computer after the installation is displayed, click an updated driver to open a window containing additional information. 6. To do so, restart your computer. If prompted to do this, click Download only to save the file to step 6. 3. Updating programs and drivers 105 Click the option for software and driver downloads, enter your operating...
... the device. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. Proceed to your computer after the installation is displayed, click an updated driver to open a window containing additional information. 6. To do so, restart your computer. If prompted to do this, click Download only to save the file to step 6. 3. Updating programs and drivers 105 Click the option for software and driver downloads, enter your operating...
Notebook PC User Guide - Windows 7
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... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
Notebook PC User Guide - Windows 7
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...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...