Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
...-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance and Service Guide 1-3 one is an eSATA/USB port) X X VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 Hz X X Multi-pin AC power X X Keyboard and Full-size keyboard, 39.62-cm (15.6-in (stereo microphone) X X Audio-out (stereo...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... HDMI port or a USB port at this section. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive is normal for the internal fan to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Maintenance and Service Guide 2-5 It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor...
... HDMI port or a USB port at this section. Support the following optional digital card formats: ■ Memort Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) On-The hard drive is normal for the internal fan to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Maintenance and Service Guide 2-5 It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is charged. Flashing white-The computer is designed to external power. Connects an AC adapter Attaches an optional security cable to the computer. ✎ The security cable is in this section. Off-The computer is connected to an optional USB device. On white-The computer is not connected to act as a deterrent...
Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is charged. Flashing white-The computer is designed to external power. Connects an AC adapter Attaches an optional security cable to the computer. ✎ The security cable is in this section. Off-The computer is connected to an optional USB device. On white-The computer is not connected to act as a deterrent...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... Before removing the keyboard: 1. Remove the wireless module (see "Wireless module" on , and then shut it down the computer. Maintenance and Service Guide 4-17 Keyboard Removal and replacement procedures Description For use in Adriatics For use in Belgium For use in Brazil (for model 1.1 only) For use in Canada For use in the Czech Republic For use in France For use in Germany For use in Greece For use in Hungary For International use For use...
... Before removing the keyboard: 1. Remove the wireless module (see "Wireless module" on , and then shut it down the computer. Maintenance and Service Guide 4-17 Keyboard Removal and replacement procedures Description For use in Adriatics For use in Belgium For use in Brazil (for model 1.1 only) For use in Canada For use in the Czech Republic For use in France For use in Germany For use in Greece For use in Hungary For International use For use...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... Maintenance and Service Guide Reverse this procedure to install the display bezel. 9. Disconnect the webcam module cable 1 from the display enclosure. 8. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the webcam module, and remove the webcam module 2. The webcam module is available using spare part number 600166-001. Remove the display bezel 3. To replace...
... Maintenance and Service Guide Reverse this procedure to install the display bezel. 9. Disconnect the webcam module cable 1 from the display enclosure. 8. To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the webcam module, and remove the webcam module 2. The webcam module is available using spare part number 600166-001. Remove the display bezel 3. To replace...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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The display panel brackets are available using spare part number 595196-001. To replace the wireless antenna transceivers, lift up to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to install the display panel brackets. 17. Reverse this procedure...
The display panel brackets are available using spare part number 595196-001. To replace the wireless antenna transceivers, lift up to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. To replace the display panel brackets, remove the two Phillips PM2.0×3.0 screws 1 that secure each bracket to install the display panel brackets. 17. Reverse this procedure...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... all external devices connected to install a USB board. Shut down through the operating system. 2. Remove the display assembly (see "Optical drive" on page 4-26). Maintenance and Service Guide 4-33 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the system board. 3. Remove the hard drive (see "Memory module" on page 4-8). 6. Remove the memory module (see "Hard drive" on page 4-10). 7. Remove the top cover (see "Keyboard...
... all external devices connected to install a USB board. Shut down through the operating system. 2. Remove the display assembly (see "Optical drive" on page 4-26). Maintenance and Service Guide 4-33 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the system board. 3. Remove the hard drive (see "Memory module" on page 4-8). 6. Remove the memory module (see "Hard drive" on page 4-10). 7. Remove the top cover (see "Keyboard...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
Notebook PC User Guide - Windows 7
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... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
Notebook PC User Guide - Windows 7
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... routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. NOTE: The computer fan starts up automatically to cycle on select models Connects an external VGA monitor or projector. Connects an optional USB device. Left-side components NOTE: Your computer may look slightly different from the illustration in use. Supports the following optional digital card formats: ● Memory...
... routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in (microphone) jack Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component. NOTE: The computer fan starts up automatically to cycle on select models Connects an external VGA monitor or projector. Connects an optional USB device. Left-side components NOTE: Your computer may look slightly different from the illustration in use. Supports the following optional digital card formats: ● Memory...
Notebook PC User Guide - Windows 7
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Select Start > Control Panel > System and Security. 2. NOTE: Wireless networking devices are installed for tasks such as installing software, running utilities, or changing Windows settings. Cannot connect to a WLAN If you may add wireless networking capability to the computer by purchasing a wireless networking device. The listing for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ...
Select Start > Control Panel > System and Security. 2. NOTE: Wireless networking devices are installed for tasks such as installing software, running utilities, or changing Windows settings. Cannot connect to a WLAN If you may add wireless networking capability to the computer by purchasing a wireless networking device. The listing for wireless connection problems include the following: ● Network configuration (SSID or security) has been changed. ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ...
Notebook PC User Guide - Windows 7
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... Device Manager window, click Action, and then click Scan for software and driver downloads, enter your drivers using the procedures in the following sections. Reopen Device Manager, if necessary, and then verify that the drivers are prompted to install. 7. Obtaining the latest HP device drivers 1. Click your hard drive. Click the Windows 7 operating system. 5. When prompted, click Save, and then select a storage location on your specific product from the models listed. 4. or - Windows scans your device. Open...
... Device Manager window, click Action, and then click Scan for software and driver downloads, enter your drivers using the procedures in the following sections. Reopen Device Manager, if necessary, and then verify that the drivers are prompted to install. 7. Obtaining the latest HP device drivers 1. Click your hard drive. Click the Windows 7 operating system. 5. When prompted, click Save, and then select a storage location on your specific product from the models listed. 4. or - Windows scans your device. Open...
Notebook PC User Guide - Windows 7
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.../disable boot from the internal network adapter. ● Boot Order―Set the boot order for the f10 and f12 functions of Setup Utility. Enable/disable Card Reader/1394 Power Saving. Run a comprehensive self-test on . Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory...
.../disable boot from the internal network adapter. ● Boot Order―Set the boot order for the f10 and f12 functions of Setup Utility. Enable/disable Card Reader/1394 Power Saving. Run a comprehensive self-test on . Set the following boot options: ● POST Hotkey Delay (sec.)―Set the delay for : ◦ Notebook Hard Drive ◦ Internal CD/DVD ROM Drive ◦ USB Diskette on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory...
Notebook PC User Guide - Windows 7
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... http://www.hp.com. 3. Identify your permission or password for your computer model, product category, and series or family. Refer to improve the security of the software provided with the hardware devices, and provides for data transfer among hardware devices, including the time and date. Install the updates. 102 Appendix B Software updates You may be prompted for tasks such as installing software, running utilities, or changing Windows settings. If...
... http://www.hp.com. 3. Identify your permission or password for your computer model, product category, and series or family. Refer to improve the security of the software provided with the hardware devices, and provides for data transfer among hardware devices, including the time and date. Install the updates. 102 Appendix B Software updates You may be prompted for tasks such as installing software, running utilities, or changing Windows settings. If...
Notebook PC User Guide - Windows 7
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... > Software Updates. 2. Double-click your computer to an optional power source. To download a BIOS update: 1. Make a note of the date, name, or other identifier. NOTE: If you recorded earlier, open the folder on the screen to download your hard drive that has an .exe extension (for your hard drive where the BIOS update will need this path when you are displayed on battery power or connected to a network, consult the network administrator before installing any device, cable...
... > Software Updates. 2. Double-click your computer to an optional power source. To download a BIOS update: 1. Make a note of the date, name, or other identifier. NOTE: If you recorded earlier, open the folder on the screen to download your hard drive that has an .exe extension (for your hard drive where the BIOS update will need this path when you are displayed on battery power or connected to a network, consult the network administrator before installing any device, cable...
Notebook PC User Guide - Windows 7
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... country or region. 2. Open your web browser, go to http://www.hp.com/support, and then select your operating system. 5. Proceed to install the updated driver. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. To do so, restart your computer. When the list of the device. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box...
... country or region. 2. Open your web browser, go to http://www.hp.com/support, and then select your operating system. 5. Proceed to install the updated driver. Updating programs and drivers To download and install software other than a BIOS update, follow the instructions provided. To do so, restart your computer. When the list of the device. NOTE: In some locations you want a specific SoftPaq, enter the SoftPaq number in the Search box...
Notebook PC User Guide - Windows 7
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... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
Notebook PC User Guide - Windows 7
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...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...