Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
...major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Component replacement procedures 4-5 Service tag 4-5 Computer feet 4-6 Battery 4-7 Hard drive 4-8 Memory module 4-10 Wireless module 4-12 Optical drive 4-14 Keyboard 4-17 Top cover 4-20 Power button board 4-23 Touchpad button board 4-24 Maintenance and Service Guide iv
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... cable plug X support 6-cell, 2.20 Ah, 47 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled: Windows 7® Professional 32 and 64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance...
... cable plug X support 6-cell, 2.20 Ah, 47 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled: Windows 7® Professional 32 and 64-bit X X Windows 7 Home Premium 32 and 64-bit X X Windows 7 Home Basic 32 and 64-bit X X FreeDOS X X Serviceability End-user replaceable parts: AC adapter X X Battery (system) X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X HP G62 UMA X X X X X X X X X X X X X X X X X X X X X X X X X HP G62 Discrete X X X X X X X X X X X X X X X X X X X X X X X Maintenance...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... (network) jack 5 USB ports (2) 6 Audio-in use. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cycle on your computer model, the computer might look slightly different from the illustration in this location. It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Maintenance and Service Guide 2-5 Support the...
... (network) jack 5 USB ports (2) 6 Audio-in use. Enables airflow to cool internal components. ✎ The computer fan starts up automatically to cycle on your computer model, the computer might look slightly different from the illustration in this location. It is in (microphone) jack 7 Audio-out (headphone) jack 8 Digital media slot (select models only) 9 Drive light Function Connects an external VGA monitor or projector. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Maintenance and Service Guide 2-5 Support the...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is not connected to external power. Connects a modem cable. Connects an AC adapter Attaches an optional security cable to act as a deterrent, but it might look slightly different from being accessed. Off-The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide Flashing white-The computer is designed to the computer...
Item Component 1 Optical drive light 2 USB port 3 RJ-11 (modem) jack (select models only) 4 AC adapter light 5 Power connector 6 Security cable slot Function Flashing-The optical drive is not connected to external power. Connects a modem cable. Connects an AC adapter Attaches an optional security cable to act as a deterrent, but it might look slightly different from being accessed. Off-The computer is being mishandled or stolen. 2-6 Maintenance and Service Guide Flashing white-The computer is designed to the computer...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... 595199-161 595199-001 595199-DH1 595199-131 595199-251 595199-171 595199-071 595199-BG1 595199-AB1 595199-281 595199-141 595199-031 Before removing the keyboard: 1. Remove the hard drive (see "Memory module" on page 4-12). 8. Shut down through the operating system. 2. Remove the wireless module (see "Wireless module" on page 4-10). 7. Disconnect all external devices connected to the computer. 3. Maintenance and Service Guide 4-17
... 595199-161 595199-001 595199-DH1 595199-131 595199-251 595199-171 595199-071 595199-BG1 595199-AB1 595199-281 595199-141 595199-031 Before removing the keyboard: 1. Remove the hard drive (see "Memory module" on page 4-12). 8. Shut down through the operating system. 2. Remove the wireless module (see "Wireless module" on page 4-10). 7. Disconnect all external devices connected to the computer. 3. Maintenance and Service Guide 4-17
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... webcam module. 4-30 Maintenance and Service Guide To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the webcam module, and remove the webcam module 2. Disconnect the webcam module cable 1 from the display enclosure. 8. Remove the display bezel 3. The webcam module is available using spare part number 600166-001. To replace the webcam module (select models only), lift the webcam module...
... webcam module. 4-30 Maintenance and Service Guide To remove the Display Bezel, flex the inside edges of the bezel at the top and bottom 1, and the left and right sides 2, until the bezel disengages from the webcam module, and remove the webcam module 2. Disconnect the webcam module cable 1 from the display enclosure. 8. Remove the display bezel 3. The webcam module is available using spare part number 600166-001. To replace the webcam module (select models only), lift the webcam module...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... the adhesive material from the display panel. To replace the wireless antenna transceivers, lift up to the display panel. 16. The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. Reverse this procedure to install the display panel brackets. 17. Removal and replacement procedures 15. Remove the display panel brackets 2 from the display cover 2. 18. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide
... the adhesive material from the display panel. To replace the wireless antenna transceivers, lift up to the display panel. 16. The wireless antenna transceivers with cable is available with the LCD cable kit using spare part number 595195-001. Reverse this procedure to install the display panel brackets. 17. Removal and replacement procedures 15. Remove the display panel brackets 2 from the display cover 2. 18. Reverse this procedure to install the display wireless antenna transceivers. 4-32 Maintenance and Service Guide
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... the computer. Maintenance and Service Guide 4-33 Remove the display assembly (see "Memory module" on page 4-26). Lift the USB board 3 straight up to install a USB board. Remove the hard drive (see "Top cover" on page 4-8). 6. Remove the top cover (see "Hard drive" on page 4-20). 11. USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. If you are unsure whether the computer is available with the cable kit using spare part number 595201-001...
... the computer. Maintenance and Service Guide 4-33 Remove the display assembly (see "Memory module" on page 4-26). Lift the USB board 3 straight up to install a USB board. Remove the hard drive (see "Top cover" on page 4-8). 6. Remove the top cover (see "Hard drive" on page 4-20). 11. USB board Removal and replacement procedures Description USB board Spare part number 595205-001 Before removing the USB board: 1. If you are unsure whether the computer is available with the cable kit using spare part number 595201-001...
Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC - Maintenance and Service Guide
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... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
... audio 1-2 cable lock 1-3 chipset 1-1 Ethernet 1-2 external media cards 1-3 graphics 1-1 hard drives 1-2 keyboard 1-3 memory module 1-1 microphone 1-2 modem module 1-2 operating system 1-3 optical drives 1-2 panel 1-1 ports 1-3 power requirements 1-3 product name 1-1 serviceability 1-3 TouchPad 2-1 video 2-5 webcam 1-2 wireless module 1-2 product name 1-1 R recovery methods f11 recovery 8-4 recovery discs 8-4 Recovery Manager 8-4 Maintenance and Service Guide Index recovery partition 8-4 removal/replacement preliminaries 4-1 procedures 4-5 restore points 8-3 restoring factory settings...
Notebook PC User Guide - Windows 7
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... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
... completion 75 A DVD playing in Windows Media Player produces no sound or display 75 A device driver must be reinstalled 75 Obtaining the latest HP device drivers 76 Obtaining the latest Windows device drivers 77 Using external drives ...78 Improving hard drive performance ...79 Using Disk Defragmenter 79 Using Disk Cleanup ...79 Replacing the hard drive ...80 7 External devices and external media cards Using a USB device ...84 Connecting a USB device 84 Removing a USB device ...85 Using Digital Media Slot cards ...86 Inserting a digital card ...86 Removing a digital card ...87 viii
Notebook PC User Guide - Windows 7
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... Description (1) External monitor port (labeled on and off during routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in use. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects a network cable. NOTE: The computer fan starts up...
... Description (1) External monitor port (labeled on and off during routine operation. (3) HDMI port (select models only) (4) RJ-45 (network) jack (5) USB ports (6) Audio-in use. Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● xD-Picture Card (XD) On: The hard drive is normal for the internal fan to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Connects a network cable. NOTE: The computer fan starts up...
Notebook PC User Guide - Windows 7
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... installed. Select Start > Control Panel > System and Security. 2. If no WLAN device is listed, either your computer does not have a problem connecting to a WLAN, confirm that device drivers are included with select computer models only. You may be sure that the integrated WLAN device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. NOTE: Wireless networking devices are installed...
... installed. Select Start > Control Panel > System and Security. 2. If no WLAN device is listed, either your computer does not have a problem connecting to a WLAN, confirm that device drivers are included with select computer models only. You may be sure that the integrated WLAN device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Wireless device encountered interference from the Network adapters list. NOTE: Wireless networking devices are installed...
Notebook PC User Guide - Windows 7
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... http://www.hp.com/support, and then select your computer model number in the search box, and then press enter. - After the file is displayed, click an updated driver to open files, and then continue with the restart. 6. Windows scans your system for installed hardware and installs default drivers for software and driver downloads, enter your country or region. 2. Open your device. Click the option for any devices requiring drivers. NOTE: In some locations you...
... http://www.hp.com/support, and then select your computer model number in the search box, and then press enter. - After the file is displayed, click an updated driver to open files, and then continue with the restart. 6. Windows scans your system for installed hardware and installs default drivers for software and driver downloads, enter your country or region. 2. Open your device. Click the option for any devices requiring drivers. NOTE: In some locations you...
Notebook PC User Guide - Windows 7
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... on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Change the language of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for the f10 and f12 functions of Setup Utility...
... on Key/USB Hard Disk ◦ USB CD/DVD ROM Drive ◦ USB Floppy ◦ Network Adapter Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Change the language of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM Boot―Enable/disable boot from CD-ROM. ● Floppy Boot―Enable/disable boot from diskette. ● Internal Network Adapter Boot―Enable/disable boot from the internal network adapter. ● Boot Order―Set the boot order for the f10 and f12 functions of Setup Utility...
Notebook PC User Guide - Windows 7
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... password for a system BIOS update by identifying the BIOS version currently installed on the system ROM. B Software updates Updated versions of your computer. Access the updates on the HP Web site are packaged in compressed files called SoftPaqs. Refer to Help and Support for data transfer among hardware devices, including the time and date. Install the updates. 102 Appendix B Software updates Prepare for tasks such as installing software, running utilities, or changing Windows settings. Some download...
... password for a system BIOS update by identifying the BIOS version currently installed on the system ROM. B Software updates Updated versions of your computer. Access the updates on the HP Web site are packaged in compressed files called SoftPaqs. Refer to Help and Support for data transfer among hardware devices, including the time and date. Install the updates. 102 Appendix B Software updates Prepare for tasks such as installing software, running utilities, or changing Windows settings. Some download...
Notebook PC User Guide - Windows 7
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... network administrator before installing any software updates, especially system BIOS updates. Complete the installation by selecting Start > Computer. 2. To download a BIOS update: 1. Follow any device, cable, or cord. NOTE: After a message on your computer to install the update. Identify the BIOS update that contains the update. 4. Using the hard drive path you connect your hard drive that is typically Local Disk (C:). 3. The system automatically shuts down the computer or initiate Sleep or Hibernation. You may need to access...
... network administrator before installing any software updates, especially system BIOS updates. Complete the installation by selecting Start > Computer. 2. To download a BIOS update: 1. Follow any device, cable, or cord. NOTE: After a message on your computer to install the update. Identify the BIOS update that contains the update. 4. Using the hard drive path you connect your hard drive that is typically Local Disk (C:). 3. The system automatically shuts down the computer or initiate Sleep or Hibernation. You may need to access...
Notebook PC User Guide - Windows 7
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... to open a window containing additional information. 6. Proceed to http://www.hp.com/support, and then select your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. Click Install now to download the driver and install it later. Updating programs and drivers 105 Click the option for software and driver downloads, enter your country or region. 2. or - Select your hard drive. NOTE...
... to open a window containing additional information. 6. Proceed to http://www.hp.com/support, and then select your computer model number in the Search box, press enter, and then follow these steps: To use the HP Web site: 1. Click Install now to download the driver and install it later. Updating programs and drivers 105 Click the option for software and driver downloads, enter your country or region. 2. or - Select your hard drive. NOTE...
Notebook PC User Guide - Windows 7
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... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
... Bluetooth label 12 boot options 101 112 Index boot order 101 button sound 101 buttons power 4 TouchPad 2 TouchPad off indicator 28 TouchPad right/left 28 C cables LAN 27 modem 23 security 96 USB 84 calibrating battery 57 caps lock light, identifying 3 Card Reader Power Saving 101 CD burning 72 copying 71 playing 68 removing 73 CD drive 78 Certificate of Authenticity label 12 changing the language of Setup Utility 98 charging batteries 55, 57 checking audio functions 40 compartments memory module 8 components additional hardware...
Notebook PC User Guide - Windows 7
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...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
...-on password 94 entering an administrator password 93 esc key, identifying 5 exiting Setup Utility 100 external audio devices, connecting 40 external drive 78 external monitor port, identifying 7 F f11 111 fan always on 101 firewall 17 firewall software 95 fn key, identifying 5 full system recovery 106 G graphics modes, switching 62 H hard drive installing 82 removing 80 replacing 80 hard drive bay, identifying 8 hard drive self test 101 HDMI connecting 42 HDMI port 42 HDMI port, identifying 7 headphone (audio-out) jack 36 headphones 36 Hibernation exiting 47 initiated during critical battery...
Notebook PC User Guide - Windows 7
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... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...
... driver problems 73 DVD movie play 74 external display 75 HP device drivers 76 modem 26 optical disc tray 73 Windows device drivers 77 wireless connection problems 20 turning off the computer 63 U unresponsive system 63 USB cable, connecting 84 USB devices connecting 84 description 84 removing 85 USB hubs 84 USB port, identifying 6, 7 USB ports, identifying 84 using Setup Utility 98 using system restore 110 V vents, identifying 7, 8 video, using 41 Virtualization Technology 101 volume down action key 36 volume mute action key 36 volume up action key 36 volume, adjusting 37 W webcam adjusting...