Wireless (Select Models Only) - Windows 7
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... one or more of your network drivers are installed and wireless connections are available, but no network devices are on the computer and indicates that all of the wireless devices are connected to create a connection with an HP Mobile Broadband device (select models only...). Network (connected) Network (disconnected) Network (disabled/ disconnected) Wired network (disabled/ disconnected) Indicates that one or more of your network drivers are installed, one or more network devices are...
... one or more of your network drivers are installed and wireless connections are available, but no network devices are on the computer and indicates that all of the wireless devices are connected to create a connection with an HP Mobile Broadband device (select models only...). Network (connected) Network (disconnected) Network (disabled/ disconnected) Wired network (disabled/ disconnected) Indicates that one or more of your network drivers are installed, one or more network devices are...
Wireless (Select Models Only) - Windows 7
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...: ● Network configuration (SSID or security) has been changed. ● Wireless device is not listed in this chapter to diagnose and repair a computer that device drivers are included with select computer models only.
...: ● Network configuration (SSID or security) has been changed. ● Wireless device is not listed in this chapter to diagnose and repair a computer that device drivers are included with select computer models only.
Wireless (Select Models Only) - Windows 7
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.... Cannot connect to the Web site links provided in Help and Support. Cannot connect to a WLAN If you have an integrated WLAN device, or the driver for the WLAN device is properly installed on troubleshooting WLANs, refer to a WLAN 19 Select Start > Control Panel > System and Security. 2.
.... Cannot connect to the Web site links provided in Help and Support. Cannot connect to a WLAN If you have an integrated WLAN device, or the driver for the WLAN device is properly installed on troubleshooting WLANs, refer to a WLAN 19 Select Start > Control Panel > System and Security. 2.
Wireless (Select Models Only) - Windows 7
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... either missing or corrupted. Click the option for the latest software. The driver must be displayed. To get the latest version of the WLAN device software and drivers for your computer from the HP Web site at http://www.hp.com. Press enter, and then follow these steps: 1. Select your Internet... browser and go to http://www.hp.com/support. 2. Get the latest version of the WLAN ...
... either missing or corrupted. Click the option for the latest software. The driver must be displayed. To get the latest version of the WLAN device software and drivers for your computer from the HP Web site at http://www.hp.com. Press enter, and then follow these steps: 1. Select your Internet... browser and go to http://www.hp.com/support. 2. Get the latest version of the WLAN ...
External Devices - Windows 7
Page 6
... damage to a USB connector, do not pull on the cable to remove the device. 3. NOTE: The first time you connect a USB device, the "Installing device driver software" message is safe to remove the USB device. Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far...
... damage to a USB connector, do not pull on the cable to remove the device. 3. NOTE: The first time you connect a USB device, the "Installing device driver software" message is safe to remove the USB device. Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far...
Pointing Devices and Keyboard - Windows 7
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..., a DVD, or a BD. fn+plus key (on the integrated numeric keypad) To use the computer and Windows features ● Updates for the Windows operating system, drivers, and the software provided on your computer ● Tutorials to help you learn to support specialists 4 Chapter 2 Using the keyboard In addition to providing information...
..., a DVD, or a BD. fn+plus key (on the integrated numeric keypad) To use the computer and Windows features ● Updates for the Windows operating system, drivers, and the software provided on your computer ● Tutorials to help you learn to support specialists 4 Chapter 2 Using the keyboard In addition to providing information...
Multimedia - Windows 7
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... of burning a disc does not begin, or it stops before completion 24 A DVD playing in Windows Media Player produces no sound or display 24 A device driver must be reinstalled ...25 Obtaining the latest HP device drivers 25 Obtaining the latest Windows device...
... of burning a disc does not begin, or it stops before completion 24 A DVD playing in Windows Media Player produces no sound or display 24 A device driver must be reinstalled ...25 Obtaining the latest HP device drivers 25 Obtaining the latest Windows device...
Multimedia - Windows 7
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...Recorder. 2. Connecting external audio devices 7 To reduce the risk of the computer, follow these steps: 1. Under Program Events, select any drivers required by the external device. Click Sound. 4. NOTE: For best results when recording, speak directly into the microphone. Checking your audio ...speakers, headphone, or a microphone, refer to the Regulatory, Safety and Environmental Notices. Select Start > Control Panel. 2. NOTE: A driver is securely connected to the correct jack on the computer.) ● Be sure that use the device. You should hear sound through...
...Recorder. 2. Connecting external audio devices 7 To reduce the risk of the computer, follow these steps: 1. Under Program Events, select any drivers required by the external device. Click Sound. 4. NOTE: For best results when recording, speak directly into the microphone. Checking your audio ...speakers, headphone, or a microphone, refer to the Regulatory, Safety and Environmental Notices. Select Start > Control Panel. 2. NOTE: A driver is securely connected to the correct jack on the computer.) ● Be sure that use the device. You should hear sound through...
Multimedia - Windows 7
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..., you may be missing or corrupted. The computer does not detect the optical drive If the computer does not detect the optical drive, the device driver software may see if the device is listed in either of the installed drives. 4. A disc does not play ● Save your system for ... installed hardware and installs any discs from the center of the disc to see a warning message asking if you want to continue. Remove any required drivers. ● Click Properties to the outer edge. ● Check the disc for hardware changes. Right-click the optical device listing to show all ...
..., you may be missing or corrupted. The computer does not detect the optical drive If the computer does not detect the optical drive, the device driver software may see if the device is listed in either of the installed drives. 4. A disc does not play ● Save your system for ... installed hardware and installs any discs from the center of the disc to see a warning message asking if you want to continue. Remove any required drivers. ● Click Properties to the outer edge. ● Check the disc for hardware changes. Right-click the optical device listing to show all ...
Multimedia - Windows 7
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... on an external display 1. DVD Play is installed on the computer and is also available from your hard drive. ● Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device Manager. NOTE: When using the right kind of disc for your user guides for more... information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from the HP Web site at http://www.hp.com. 24 Chapter 7 Troubleshooting If both the computer display and an external display are using both displays, the DVD image will not...
... on an external display 1. DVD Play is installed on the computer and is also available from your hard drive. ● Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device Manager. NOTE: When using the right kind of disc for your user guides for more... information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from the HP Web site at http://www.hp.com. 24 Chapter 7 Troubleshooting If both the computer display and an external display are using both displays, the DVD image will not...
Multimedia - Windows 7
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...the restart. 6. Click your system for installed hardware and installs default drivers for any other drivers you want to delete the device, but do this, click Download only to http://www.hp.com/support, and select your computer after the installation is downloaded, ...Security. In the Device Manager window, click Action, and then click Scan for any devices requiring drivers. Right-click the device listing and click Uninstall. Obtaining the latest HP device drivers 1. Open your Internet browser, go to save all open a window containing additional information. 6. Click...
...the restart. 6. Click your system for installed hardware and installs default drivers for any other drivers you want to delete the device, but do this, click Download only to http://www.hp.com/support, and select your computer after the installation is downloaded, ...Security. In the Device Manager window, click Action, and then click Scan for any devices requiring drivers. Right-click the device listing and click Uninstall. Obtaining the latest HP device drivers 1. Open your Internet browser, go to save all open a window containing additional information. 6. Click...
Multimedia - Windows 7
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This feature can check for updates. 2. Follow the on-screen instructions. 26 Chapter 7 Troubleshooting Click Start > All Programs > Windows Update. NOTE: If you have not previously set up Windows Update, you will be prompted to enter settings before you can be set to automatically check for and install updates for updates. 3. Obtaining the latest Windows device drivers You can obtain the latest Windows device drivers by using Windows Update. To use Windows Update: 1. Click Check for the Windows operating system and other Microsoft products.
This feature can check for updates. 2. Follow the on-screen instructions. 26 Chapter 7 Troubleshooting Click Start > All Programs > Windows Update. NOTE: If you have not previously set up Windows Update, you will be prompted to enter settings before you can be set to automatically check for and install updates for updates. 3. Obtaining the latest Windows device drivers You can obtain the latest Windows device drivers by using Windows Update. To use Windows Update: 1. Click Check for the Windows operating system and other Microsoft products.
Multimedia - Windows 7
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...inserting 14 removing 18, 21 CD drive 12 checking audio functions 7 D device drivers HP drivers 25 Windows drivers 26 digital dual array microphone, identifying 2 drives, optical drive 12 DVD burning ... connecting 9 HDMI port 9 headphone (audio-out) jack 2 headphones 2 high-definition devices, connecting 9 hotkeys muting/restoring speaker volume 3 HP DVD Play 5 I internal digital dual array microphone, identifying 2 issues, resolving 21 J jacks audio-in (microphone) 2 audio-out ... movie play 23 external display 24 HP device drivers 25 optical disc tray 21 optical drive detection 22 Windows device...
...inserting 14 removing 18, 21 CD drive 12 checking audio functions 7 D device drivers HP drivers 25 Windows drivers 26 digital dual array microphone, identifying 2 drives, optical drive 12 DVD burning ... connecting 9 HDMI port 9 headphone (audio-out) jack 2 headphones 2 high-definition devices, connecting 9 hotkeys muting/restoring speaker volume 3 HP DVD Play 5 I internal digital dual array microphone, identifying 2 issues, resolving 21 J jacks audio-in (microphone) 2 audio-out ... movie play 23 external display 24 HP device drivers 25 optical disc tray 21 optical drive detection 22 Windows device...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences...
... Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... installed to a USB key. If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for certain OEM drives and/or special product updates. Advanced Diagnostics - Unified Extensible Firmware Interface... 3D Drive Guard is not needed for operational shock is greatest when the notebook is being moved. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key....
... installed to a USB key. If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for certain OEM drives and/or special product updates. Advanced Diagnostics - Unified Extensible Firmware Interface... 3D Drive Guard is not needed for operational shock is greatest when the notebook is being moved. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key....
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... and reliability, as well as support for the SATA Advanced Host Controller (AHCI) Interface. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability.
... and reliability, as well as support for the SATA Advanced Host Controller (AHCI) Interface. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability.
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
...a 512-byte sector; eight times larger than current drive technology. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making the drive easier to manufacture and able to support higher... installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for your HP Business Notebook, refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. To address this limitation, the industry...
...a 512-byte sector; eight times larger than current drive technology. operate internally at the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making the drive easier to manufacture and able to support higher... installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements for your HP Business Notebook, refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. To address this limitation, the industry...