Service Guide
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... parts catalog Serial number location 3-1 Computer major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Unknown user password 4-4 Component replacement procedures 4-5 Serial number 4-5 Computer feet 4-6 Battery 4-7 Optical drive 4-8 Hard drive 4-10 RTC battery 4-12 Memory module 4-13 WLAN module 4-15 Keyboard 4-17 Keyboard...
... parts catalog Serial number location 3-1 Computer major components 3-2 Display assembly components 3-9 Plastics Kit 3-11 Mass storage devices 3-12 Miscellaneous parts 3-13 Sequential part number listing 3-14 4 Removal and replacement procedures Preliminary replacement requirements 4-1 Tools required 4-1 Service considerations 4-1 Grounding guidelines 4-2 Unknown user password 4-4 Component replacement procedures 4-5 Serial number 4-5 Computer feet 4-6 Battery 4-7 Optical drive 4-8 Hard drive 4-10 RTC battery 4-12 Memory module 4-13 WLAN module 4-15 Keyboard 4-17 Keyboard...
Service Guide
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.../off button board and board bracket 4-32 Audio board 4-34 Bluetooth module 4-35 Speakers 4-36 USB board 4-37 System board 4-38 Fan/heat sink assembly 4-41 Processor 4-44 Power connector cable 4-46 5 Setup Utility Starting the Setup Utility 5-1 Changing the language of the Setup Utility 5-1 Navigating and selecting in the Setup Utility 5-2 Displaying system information 5-2 Restoring default settings in the Setup Utility 5-2 Exiting the Setup Utility 5-3 Setup Utility menus 5-3 Main menu 5-3 Security menu 5-3 System Configuration menu 5-4 Diagnostics menu 5-4 6 Specifications...
.../off button board and board bracket 4-32 Audio board 4-34 Bluetooth module 4-35 Speakers 4-36 USB board 4-37 System board 4-38 Fan/heat sink assembly 4-41 Processor 4-44 Power connector cable 4-46 5 Setup Utility Starting the Setup Utility 5-1 Changing the language of the Setup Utility 5-1 Navigating and selecting in the Setup Utility 5-2 Displaying system information 5-2 Restoring default settings in the Setup Utility 5-2 Exiting the Setup Utility 5-3 Setup Utility menus 5-3 Main menu 5-3 Security menu 5-3 System Configuration menu 5-4 Diagnostics menu 5-4 6 Specifications...
Service Guide
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... and 512-MB memory) Webcam VGA camera, 640 x 480 resolution, X 22.5 frames per second, fixed angle with activity light Microphone Intregated single analog microphone X Audio High-definition audio supports X Microsoft premium requirements Modem 56K V.92 1.5-inch data/fax modem X Computer models not equipped with X a modem will have a cover on the RJ-11 jack opening Supports all 9.5-mm, 6.35-cm X (2.50-in) SATA hard drives Customer accessible X Single hard drive configurations: 120-GB...
... and 512-MB memory) Webcam VGA camera, 640 x 480 resolution, X 22.5 frames per second, fixed angle with activity light Microphone Intregated single analog microphone X Audio High-definition audio supports X Microsoft premium requirements Modem 56K V.92 1.5-inch data/fax modem X Computer models not equipped with X a modem will have a cover on the RJ-11 jack opening Supports all 9.5-mm, 6.35-cm X (2.50-in) SATA hard drives Customer accessible X Single hard drive configurations: 120-GB...
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...Wh battery X Security cable slot X Presario CQ60 Intel Discrete HP G60 Intel UMA X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X HP G60 Intel Discrete X X X X X X X X X X X X X X X X X X X X X X Presario HP G60 CQ60 AMD UMA AMD UMA X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X (Continued) Product description 1-5 Category Wireless (cont.) External media cards Ports Docking Keyboard/ TouchPad Power requirements...
...Wh battery X Security cable slot X Presario CQ60 Intel Discrete HP G60 Intel UMA X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X HP G60 Intel Discrete X X X X X X X X X X X X X X X X X X X X X X Presario HP G60 CQ60 AMD UMA AMD UMA X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X (Continued) Product description 1-5 Category Wireless (cont.) External media cards Ports Docking Keyboard/ TouchPad Power requirements...
Service Guide
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... the computer is open or closed. Lights Item Component 1 Power lights* (2) 2 Battery light 3 Drive light Description ■ On: The computer is on . ■ Amber: All wireless devices are fully charged. Blinking: The hard drive or optical drive is being accessed. 4 TouchPad light White: TouchPad is enabled. 5 Caps lock light On: Caps lock is on. 6 Wireless light 7 Num lock light ■ Blue: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is turned on . ■ Blinking: The computer is...
... the computer is open or closed. Lights Item Component 1 Power lights* (2) 2 Battery light 3 Drive light Description ■ On: The computer is on . ■ Amber: All wireless devices are fully charged. Blinking: The hard drive or optical drive is being accessed. 4 TouchPad light White: TouchPad is enabled. 5 Caps lock light On: Caps lock is on. 6 Wireless light 7 Num lock light ■ Blue: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is turned on . ■ Blinking: The computer is...
Service Guide
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...cool internal components and prevent overheating. Blinking: The hard drive or optical drive is not plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. External component identification 2-6 Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Front components Item Component 1 Power light 2 Battery light 3 Drive light 4 Audio-in (microphone) jack 5 Audio-out...
...cool internal components and prevent overheating. Blinking: The hard drive or optical drive is not plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. External component identification 2-6 Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Front components Item Component 1 Power light 2 Battery light 3 Drive light 4 Audio-in (microphone) jack 5 Audio-out...
Service Guide
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...2-7 Connect optional USB devices. Connects an external VGA monitor or projector. Supports the following optional digital card formats: ■ Memory Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) ■ xD-Picture Card (XD) Type H ■ xD-Picture Card (XD) Type M On: The Digital Media Slot is in use. Connects an optional USB device. Connects a modem cable. Right-side components Item Component 1 Optical drive 2 Optical drive light 3 USB ports (2) 4 RJ-11 (modem) jack (select models...
...2-7 Connect optional USB devices. Connects an external VGA monitor or projector. Supports the following optional digital card formats: ■ Memory Stick (MS) ■ Memory Stick Pro (MSP) ■ MultiMediaCard (MMC) ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) ■ xD-Picture Card (XD) Type H ■ xD-Picture Card (XD) Type M On: The Digital Media Slot is in use. Connects an optional USB device. Connects a modem cable. Right-side components Item Component 1 Optical drive 2 Optical drive light 3 USB ports (2) 4 RJ-11 (modem) jack (select models...
Service Guide
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... system, replace the wireless module with only a wireless module authorized for the internal fan to restore computer functionality, and then contact technical support through Help and Support. Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. External component identification 2-8 Bottom components Item Component 1 Battery bay 2 Battery release latch 3 WLAN module compartment 4 Vents (4) 5 Memory module compartment 6 Hard drive bay Function Holds the battery. Contains the memory module slots...
... system, replace the wireless module with only a wireless module authorized for the internal fan to restore computer functionality, and then contact technical support through Help and Support. Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating. External component identification 2-8 Bottom components Item Component 1 Battery bay 2 Battery release latch 3 WLAN module compartment 4 Vents (4) 5 Memory module compartment 6 Hard drive bay Function Holds the battery. Contains the memory module slots...
Service Guide
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... the number used to locate documents, drivers, and support for the computer. Item 1 2 3 Component Product name Serial number (s/n) Part number/Product number (p/n) 4 Model description 5 Warranty period Description This is unique to determine what components and parts are needed when troubleshooting system problems. The service tag provides the following information: When ordering parts or requesting information, provide the computer serial number and model number located on the service tag. This number provides specific information about the product's hardware...
... the number used to locate documents, drivers, and support for the computer. Item 1 2 3 Component Product name Serial number (s/n) Part number/Product number (p/n) 4 Model description 5 Warranty period Description This is unique to determine what components and parts are needed when troubleshooting system problems. The service tag provides the following information: When ordering parts or requesting information, provide the computer serial number and model number located on the service tag. This number provides specific information about the product's hardware...
Service Guide
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... Spare Part Number Display bezel For use only with 16-inch HP G60 display bezels (includes microphone) 497097-001 For use only with 16-inch HP G60 display bezels (includes microphone and webcam) 497098-001 For use only with 16-inch silver HP G60 display bezels (includes microphone) 502954-001 For use only with 16-inch silver HP G60 display bezels (includes microphone and webcam) 502955-001 For use only with 15.6-inch HP G60 display bezels (includes microphone) 497101...
... Spare Part Number Display bezel For use only with 16-inch HP G60 display bezels (includes microphone) 497097-001 For use only with 16-inch HP G60 display bezels (includes microphone and webcam) 497098-001 For use only with 16-inch silver HP G60 display bezels (includes microphone) 502954-001 For use only with 16-inch silver HP G60 display bezels (includes microphone and webcam) 502955-001 For use only with 15.6-inch HP G60 display bezels (includes microphone) 497101...
Service Guide
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... memory module (PC2-5300, 667-MHz, DDR) 120-GB hard drive 160-GB hard drive 250-GB hard drive DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with HP G60 computer models (includes microphone and webcam) UMA system board, NVIDIA (includes built-in modem, Digital Media Slot, HDMI port, and replacement thermal material) UMA system board, NVIDIA (for Presario CQ60 use...
... memory module (PC2-5300, 667-MHz, DDR) 120-GB hard drive 160-GB hard drive 250-GB hard drive DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with HP G60 computer models (includes microphone and webcam) UMA system board, NVIDIA (includes built-in modem, Digital Media Slot, HDMI port, and replacement thermal material) UMA system board, NVIDIA (for Presario CQ60 use...
Service Guide
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... chapter provides removal and replacement procedures. 7. Serial number The service tag, affixed to each screw and standoff size and location during removal and replacement. Connect AC power to determine what components and parts are as many as 72 screws, in 9 different sizes, that is the product name affixed to locate documents, drivers, and support for the computer. 4-5 All passwords and all CMOS settings have been cleared. This number describes...
... chapter provides removal and replacement procedures. 7. Serial number The service tag, affixed to each screw and standoff size and location during removal and replacement. Connect AC power to determine what components and parts are as many as 72 screws, in 9 different sizes, that is the product name affixed to locate documents, drivers, and support for the computer. 4-5 All passwords and all CMOS settings have been cleared. This number describes...
Service Guide
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... be cleared. Removal and replacement procedures 4-12 Disconnect all passwords and CMOS settings to install the RTC battery. Remove the RTC battery 2 from the system board. 2. RTC battery ✎ Removing the RTC battery and leaving it down the computer. Disconnect the RTC battery cable 1 from the clip built into the base enclosure. Description RTC battery Spare part number 501587-001 Before removing the RTC battery, follow these steps: 1. Disconnect the power from...
... be cleared. Removal and replacement procedures 4-12 Disconnect all passwords and CMOS settings to install the RTC battery. Remove the RTC battery 2 from the system board. 2. RTC battery ✎ Removing the RTC battery and leaving it down the computer. Disconnect the RTC battery cable 1 from the clip built into the base enclosure. Description RTC battery Spare part number 501587-001 Before removing the RTC battery, follow these steps: 1. Disconnect the power from...
Service Guide
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... Bluetooth module to the computer. 3. Bluetooth module Description Bluetooth module Bluetooth cable Spare Part Number 483113-001 496836-001 Before removing the Bluetooth module, follow these steps: 1. Remove the following components: a. Keyboard cover (see "Battery" on page 4-20) e. Removal and replacement procedures 4-35 Display assembly (see "Hard drive" on page 4-23) Remove the Bluetooth module: 1. Hard drive (see "Display assembly" on page 4-10) c. Shut down through the operating system. 2. Optical drive (see "Keyboard" on page 4-8) b. Disconnect the power...
... Bluetooth module to the computer. 3. Bluetooth module Description Bluetooth module Bluetooth cable Spare Part Number 483113-001 496836-001 Before removing the Bluetooth module, follow these steps: 1. Remove the following components: a. Keyboard cover (see "Battery" on page 4-20) e. Removal and replacement procedures 4-35 Display assembly (see "Hard drive" on page 4-23) Remove the Bluetooth module: 1. Hard drive (see "Display assembly" on page 4-10) c. Shut down through the operating system. 2. Optical drive (see "Keyboard" on page 4-8) b. Disconnect the power...
Service Guide
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... removed. Thermal pads are included with all system board, fan/heat sink assembly, and processor spare part kits. Replacement thermal grease and pads are located on the section of the fan/heat sink 3 that services the processor 2. The following illustration shows the replacement thermal material locations for computer models equipped with graphics subsystems with discrete memory. Removal and replacement procedures 4-43 Reverse this procedure to install the fan...
... removed. Thermal pads are included with all system board, fan/heat sink assembly, and processor spare part kits. Replacement thermal grease and pads are located on the section of the fan/heat sink 3 that services the processor 2. The following illustration shows the replacement thermal material locations for computer models equipped with graphics subsystems with discrete memory. Removal and replacement procedures 4-43 Reverse this procedure to install the fan...
Service Guide
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... "Press the ESC key for example an Enable/Disable field, use the arrow keys. ■ To choose an item in a list or to toggle a field, for Startup Menu" message is not Windows based, it does not support the TouchPad. Select the Main menu. Restoring default settings in the Setup Utility Because the Setup Utility is displayed in the lower-left corner of the screen, press f10. - The Setup Utility default settings go into effect when...
... "Press the ESC key for example an Enable/Disable field, use the arrow keys. ■ To choose an item in a list or to toggle a field, for Startup Menu" message is not Windows based, it does not support the TouchPad. Select the Main menu. Restoring default settings in the Setup Utility Because the Setup Utility is displayed in the lower-left corner of the screen, press f10. - The Setup Utility default settings go into effect when...
Service Guide
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...; Internal CD/DVD ROM Drive ❐ Hard drive ❐ USB Diskette on a secondary hard drive. Set the following boot options: ■ f9 and f10 Delay (sec.)-Set the delay for the f9 and f10 functions of the Setup Utility in DC mode. Enable/disable LAN Power Saving. Enabled/disable Fan Always On. When enabled, the computer fan will always be on the system memory. Run a diagnostic test on . Run a comprehensive self-test on Key ❐ USB Hard drive ❐ Network adapter Diagnostics menu Select Hard Disk...
...; Internal CD/DVD ROM Drive ❐ Hard drive ❐ USB Diskette on a secondary hard drive. Set the following boot options: ■ f9 and f10 Delay (sec.)-Set the delay for the f9 and f10 functions of the Setup Utility in DC mode. Enable/disable LAN Power Saving. Enabled/disable Fan Always On. When enabled, the computer fan will always be on the system memory. Run a diagnostic test on . Run a comprehensive self-test on Key ❐ USB Hard drive ❐ Network adapter Diagnostics menu Select Hard Disk...
Service Guide
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... 2-8 BIOS administrator password 5-3 Bluetooth module removal 4-35 spare part number 4-35 Bluetooth module cable 3-17 removal 4-35 spare part number 3-6, 3-17 Blu-ray disc specifications 6-4 Blu-ray ROM DVD±RW SuperMulti DL Drive product description 1-4 removal 4-9 spare part number 4-8 specifications 6-4 boot options 5-4 boot order 5-4 bottom components 2-8 Index Index built-in device Bluetooth device radio 2-8 modem 1-4 wireless button 2-3 WLAN device radio 2-8 buttons power 2-3 wireless 2-3 C cables, service consideration 4-1 caps lock light 2-2 chipset, product description 1-2 CMOS...
... 2-8 BIOS administrator password 5-3 Bluetooth module removal 4-35 spare part number 4-35 Bluetooth module cable 3-17 removal 4-35 spare part number 3-6, 3-17 Blu-ray disc specifications 6-4 Blu-ray ROM DVD±RW SuperMulti DL Drive product description 1-4 removal 4-9 spare part number 4-8 specifications 6-4 boot options 5-4 boot order 5-4 bottom components 2-8 Index Index built-in device Bluetooth device radio 2-8 modem 1-4 wireless button 2-3 WLAN device radio 2-8 buttons power 2-3 wireless 2-3 C cables, service consideration 4-1 caps lock light 2-2 chipset, product description 1-2 CMOS...
Service Guide
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... 1-4 removal 4-9 spare part number 3-8, 3-12, 3-18, 4-8 specifications 6-3 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe product description 1-4 removal 4-9 spare part number 3-12, 4-8 specifications 6-4 E electrostatic discharge 4-2 esc key 2-4 Ethernet, product description 1-4 external media cards, product description 1-5 external monitor port location 2-7 pin assignments 9-2 F f11 recovery 8-4 factory state, recovering to 8-1 fan removal 4-41 spare part number 3-4, 3-15, 4-41 feet locations 4-6 spare part number 4-6 fn key 2-4 front components 2-6 function keys...
... 1-4 removal 4-9 spare part number 3-8, 3-12, 3-18, 4-8 specifications 6-3 DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe product description 1-4 removal 4-9 spare part number 3-12, 4-8 specifications 6-4 E electrostatic discharge 4-2 esc key 2-4 Ethernet, product description 1-4 external media cards, product description 1-5 external monitor port location 2-7 pin assignments 9-2 F f11 recovery 8-4 factory state, recovering to 8-1 fan removal 4-41 spare part number 3-4, 3-15, 4-41 feet locations 4-6 spare part number 4-6 fn key 2-4 front components 2-6 function keys...
Service Guide
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...part number 3-10, 3-15, 7-1 screw listing 7-1 security cable slot 2-7 Security menu BIOS administrator password 5-3 Power-On password 5-3 security, product description 1-5 serial number 3-1, 4-5 serviceability, product description 1-6 Index Setup Utility accessing 5-1 changing the language 5-1 Diagnostics menu 5-4 displaying system information 5-2 exiting 5-3 Main menu 5-3 navigating and selecting 5-2 restoring default settings 5-2 System Configuration menu 5-4 speaker removal 4-36 spare part number 3-5, 3-17, 4-36 specifications Blu-ray ROM DVD±RW SuperMulti DL Drive 6-4 display 6-2 DVD...
...part number 3-10, 3-15, 7-1 screw listing 7-1 security cable slot 2-7 Security menu BIOS administrator password 5-3 Power-On password 5-3 security, product description 1-5 serial number 3-1, 4-5 serviceability, product description 1-6 Index Setup Utility accessing 5-1 changing the language 5-1 Diagnostics menu 5-4 displaying system information 5-2 exiting 5-3 Main menu 5-3 navigating and selecting 5-2 restoring default settings 5-2 System Configuration menu 5-4 speaker removal 4-36 spare part number 3-5, 3-17, 4-36 specifications Blu-ray ROM DVD±RW SuperMulti DL Drive 6-4 display 6-2 DVD...
