User Guide
Page 6
... Information on print cartridges 97 Resolving print cartridge problems 98 Resolving print cartridge error messages 98 Print quality troubleshooting 100 Wrong, inaccurate, or bleeding colors 102 Ink is not filling the text or graphics completely 104 The printout has a horizontal band of distortion near ... streaks or lines 107 Printouts are faded or have dull colors 109 Printouts seem blurry or fuzzy 111 Printouts are slanted or skewed 112 Ink streaks on the back of the paper 113 Print troubleshooting...114 Envelopes print incorrectly 114 Borderless printing produces unexpected results...
... Information on print cartridges 97 Resolving print cartridge problems 98 Resolving print cartridge error messages 98 Print quality troubleshooting 100 Wrong, inaccurate, or bleeding colors 102 Ink is not filling the text or graphics completely 104 The printout has a horizontal band of distortion near ... streaks or lines 107 Printouts are faded or have dull colors 109 Printouts seem blurry or fuzzy 111 Printouts are slanted or skewed 112 Ink streaks on the back of the paper 113 Print troubleshooting...114 Envelopes print incorrectly 114 Borderless printing produces unexpected results...
User Guide
Page 7
...do not appear or are cut off 128 The printout is blank...130 A borderless copy has white space around the edges 131 Scan troubleshooting...131 Scan fails...132 Text is incorrect or missing 134 Errors...135 Flashing lights...136 Product messages...139 Mechanism error...140 Scan errors...141... not find available scan destinations 168 Error occurred while communicating with the product 170 File messages...174 Supported file types for the HP All-in-One 175 General user messages 175 Cannot crop...176 Paper messages...177 Out of paper...178 Power and connection messages 182 Communication test ...
...do not appear or are cut off 128 The printout is blank...130 A borderless copy has white space around the edges 131 Scan troubleshooting...131 Scan fails...132 Text is incorrect or missing 134 Errors...135 Flashing lights...136 Product messages...139 Mechanism error...140 Scan errors...141... not find available scan destinations 168 Error occurred while communicating with the product 170 File messages...174 Supported file types for the HP All-in-One 175 General user messages 175 Cannot crop...176 Paper messages...177 Out of paper...178 Power and connection messages 182 Communication test ...
User Guide
Page 18
... performing common tasks. • The The HP All-in-One overview topic provides general information about the main features of the HP All-in-One. • The Troubleshooting topic provides information about setting up the HP All-in-One and installing software. Setup Guide The Setup ...Guide provides instructions for troubleshooting information, or see View the Readme file. 3 ...
... performing common tasks. • The The HP All-in-One overview topic provides general information about the main features of the HP All-in-One. • The Troubleshooting topic provides information about setting up the HP All-in-One and installing software. Setup Guide The Setup ...Guide provides instructions for troubleshooting information, or see View the Readme file. 3 ...
User Guide
Page 81
... Print Cartridge light is covering the print cartridge contacts, then reinstall the print cartridge. Maintain the HP All-in-One 78 Maintain the HP All-in-One These can damage the print cartridges). For more information, see Print quality troubleshooting. Before cleaning the print cartridge contacts, remove the print cartridge and verify that nothing is...
... Print Cartridge light is covering the print cartridge contacts, then reinstall the print cartridge. Maintain the HP All-in-One 78 Maintain the HP All-in-One These can damage the print cartridges). For more information, see Print quality troubleshooting. Before cleaning the print cartridge contacts, remove the print cartridge and verify that nothing is...
User Guide
Page 88
.... You can access the Readme file by the software installation screen. Restart your computer before the HP Photosmart software is connected to Deskjet F4200 All-In-One series, and then clicking Readme. If you must follow these steps: Troubleshooting common setup issues 1. CAUTION: Do not connect the USB cable to your computer. 4. You can...
.... You can access the Readme file by the software installation screen. Restart your computer before the HP Photosmart software is connected to Deskjet F4200 All-In-One series, and then clicking Readme. If you must follow these steps: Troubleshooting common setup issues 1. CAUTION: Do not connect the USB cable to your computer. 4. You can...
User Guide
Page 89
...will not turn on Try the following topics: • The product will not turn on . Plug the power cord into a power outlet. 86 Troubleshooting Troubleshooting Chapter 12 This section contains the following solutions if there are no light indications, no noise, and no movement from the printer when you turn... on • I connected the USB cable, but I am having problems using the HP All-in-One with the product Solution: • Make sure the power cord is firmly connected to replace the power supply • Solution 5: Contact...
...will not turn on Try the following topics: • The product will not turn on . Plug the power cord into a power outlet. 86 Troubleshooting Troubleshooting Chapter 12 This section contains the following solutions if there are no light indications, no noise, and no movement from the printer when you turn... on • I connected the USB cable, but I am having problems using the HP All-in-One with the product Solution: • Make sure the power cord is firmly connected to replace the power supply • Solution 5: Contact...
User Guide
Page 90
...an appliance that you press the On button again during this did not solve the issue, try the next solution. Go to : www.hp.com/support. Hardware setup troubleshooting 87 If not, then there might be a problem with the power outlet. Solution 2: Reset the product Solution: Turn off . Go to... button too quickly. If prompted, choose your country/region, and then click Contact HP for information on calling for the product to turn the product off the product, and then unplug the power cord. Troubleshooting • Test the power outlet to make sure the outlet is switched on....
...an appliance that you press the On button again during this did not solve the issue, try the next solution. Go to : www.hp.com/support. Hardware setup troubleshooting 87 If not, then there might be a problem with the power outlet. Solution 2: Reset the product Solution: Turn off . Go to... button too quickly. If prompted, choose your country/region, and then click Contact HP for information on calling for the product to turn the product off the product, and then unplug the power cord. Troubleshooting • Test the power outlet to make sure the outlet is switched on....
User Guide
Page 91
... to any USB port on installing the software and connecting the USB cable, see the Setup Guide that came with the product. Troubleshooting Chapter 12 Solution 5: Contact HP support for service Solution: If you have installed the software, connecting your computer to the product with a USB cable is straightforward.... prompted, choose your computer and the other into the back of the product. Simply plug one end of the USB cable into the back of your country/region, and then click Contact HP for service. During installation, do not plug in the previous solutions and are still having ...
... to any USB port on installing the software and connecting the USB cable, see the Setup Guide that came with the product. Troubleshooting Chapter 12 Solution 5: Contact HP support for service Solution: If you have installed the software, connecting your computer to the product with a USB cable is straightforward.... prompted, choose your computer and the other into the back of the product. Simply plug one end of the USB cable into the back of your country/region, and then click Contact HP for service. During installation, do not plug in the previous solutions and are still having ...
User Guide
Page 92
Troubleshooting After setting up the product, it does not print Solution: • Look at the On button located on your computer. Also verify that the cable ... system installed on again. • If you are using an older cable, it to another product to your computer. Turn the product off . Hardware setup troubleshooting 89 If you have paper loaded in length. • Make sure your computer. • Check the USB cable. For more information, see the Readme file...
Troubleshooting After setting up the product, it does not print Solution: • Look at the On button located on your computer. Also verify that the cable ... system installed on again. • If you are using an older cable, it to another product to your computer. Turn the product off . Hardware setup troubleshooting 89 If you have paper loaded in length. • Make sure your computer. • Check the USB cable. For more information, see the Readme file...
User Guide
Page 93
... were not communicating with each other printers or scanners. Cause: The installation failed to your computer. Troubleshooting Chapter 12 • Check other . For more information, see what the specific problem is not assigned to install the software...troubleshooting Use this section to install the software. To start it to run automatically, you can start the installation from your computer. • Try connecting the USB cable to another USB port on again. • After you installed with the product. Turn the product off and then on setting up the HP...
... were not communicating with each other printers or scanners. Cause: The installation failed to your computer. Troubleshooting Chapter 12 • Check other . For more information, see what the specific problem is not assigned to install the software...troubleshooting Use this section to install the software. To start it to run automatically, you can start the installation from your computer. • Try connecting the USB cable to another USB port on again. • After you installed with the product. Turn the product off and then on setting up the HP...
User Guide
Page 94
... successful. I received a message that an Unknown Error has occurred Solution: Try to uninstall and then reinstall the software. Software installation troubleshooting 91 If an error occurs, you have several USB devices attached to your computer. Cause: Normally, a green check appears indicating that... stop and then restart the installation, and follow the directions on the USB connect prompt Solution: Verify that the product is unknown. Troubleshooting A red X appears on the screen. Make sure to retry the connection. 5. For more information, see: Uninstall and reinstall the ...
... successful. I received a message that an Unknown Error has occurred Solution: Try to uninstall and then reinstall the software. Software installation troubleshooting 91 If an error occurs, you have several USB devices attached to your computer. Cause: Normally, a green check appears indicating that... stop and then restart the installation, and follow the directions on the USB connect prompt Solution: Verify that the product is unknown. Troubleshooting A red X appears on the screen. Make sure to retry the connection. 5. For more information, see: Uninstall and reinstall the ...
User Guide
Page 95
... to remove them properly using the uninstall utility provided in the HP All-in-One program group. 92 Troubleshooting For more information, see: Uninstall and reinstall the software Cause: The installation might not be complete. The HP Digital Imaging Monitor does not appear in the system tray Solution:...are missing in the HP Solution Center Solution: If the appropriate icons and buttons for your product do not appear in the HP Solution Center, your installation might not be complete, and you might need to Programs or All Programs, HP, Deskjet F4200 All-In-One series, and then ...
... to remove them properly using the uninstall utility provided in the HP All-in-One program group. 92 Troubleshooting For more information, see: Uninstall and reinstall the software Cause: The installation might not be complete. The HP Digital Imaging Monitor does not appear in the system tray Solution:...are missing in the HP Solution Center Solution: If the appropriate icons and buttons for your product do not appear in the HP Solution Center, your installation might not be complete, and you might need to Programs or All Programs, HP, Deskjet F4200 All-In-One series, and then ...
User Guide
Page 96
... instructions. 3. Do not connect the product to your computer. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Restart your computer until after you have reinstalled the software. 5. Insert the product CD-ROM into your computer. 4. Software installation troubleshooting 93 Disconnect the product from your computer's CD-ROM drive and...
... instructions. 3. Do not connect the product to your computer. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Restart your computer until after you have reinstalled the software. 5. Insert the product CD-ROM into your computer. 4. Software installation troubleshooting 93 Disconnect the product from your computer's CD-ROM drive and...
User Guide
Page 97
.... the entire stack of a paper jam, first check the rear access door. 94 Troubleshooting For more information, see the following topics: • Clear paper jams • Information on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been...tray must be the same size and type. • Adjust the paper-width guide in the Windows system tray. Troubleshooting To verify that the software is complete, the HP Digital Imaging Monitor icon appears in the input tray to fit snugly against all unused paper flat in the input ...
.... the entire stack of a paper jam, first check the rear access door. 94 Troubleshooting For more information, see the following topics: • Clear paper jams • Information on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been...tray must be the same size and type. • Adjust the paper-width guide in the Windows system tray. Troubleshooting To verify that the software is complete, the HP Digital Imaging Monitor icon appears in the input tray to fit snugly against all unused paper flat in the input ...
User Guide
Page 98
... jams 95 CAUTION: If the paper tears when you do not remove all the pieces of the rear access door to continue the current job. Troubleshooting If the jammed paper is not in the tab on the left side of paper from the product, more paper jams are removing it from...
... jams 95 CAUTION: If the paper tears when you do not remove all the pieces of the rear access door to continue the current job. Troubleshooting If the jammed paper is not in the tab on the left side of paper from the product, more paper jams are removing it from...
User Guide
Page 99
..., dry place. Close the front access door. The paper might start to prevent bleeding over time from the product, more information. 96 Troubleshooting Cause: Paper had jammed in the input tray must be remaining inside a resealable plastic bag on photo paper can reduce print quality. ...message about the print cartridges, see Print cartridge messages for the best quality results. Chapter 12 2. HP Advanced papers are designed for more paper jams are experiencing problems with one of paper in the product. It can also cause paper jams. • Always hold photo ...
..., dry place. Close the front access door. The paper might start to prevent bleeding over time from the product, more information. 96 Troubleshooting Cause: Paper had jammed in the input tray must be remaining inside a resealable plastic bag on photo paper can reduce print quality. ...message about the print cartridges, see Print cartridge messages for the best quality results. Chapter 12 2. HP Advanced papers are designed for more paper jams are experiencing problems with one of paper in the product. It can also cause paper jams. • Always hold photo ...
User Guide
Page 100
... print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. NOTE: If you improperly turn off the product by turning off the product, the print carriage does not return to... tape once it has been removed from exposure to air, which reduces the life of the print cartridges. Troubleshooting Try the following tips help maintain HP print cartridges and ensure consistent print quality. • Keep all print cartridges in the original sealed packages until...
... print cartridges • Resolving print cartridge problems • Resolving print cartridge error messages Information on print cartridges For best results, use HP print cartridges. NOTE: If you improperly turn off the product by turning off the product, the print carriage does not return to... tape once it has been removed from exposure to air, which reduces the life of the print cartridges. Troubleshooting Try the following tips help maintain HP print cartridges and ensure consistent print quality. • Keep all print cartridges in the original sealed packages until...
User Guide
Page 101
...following procedures. For more information, see Clean the print cartridges. One of the cartridges. • If cleaning the print cartridges from the HP Photosmart Software. If you have solved the problem. 98 Troubleshooting Remove and reinstall the print cartridges. For more information, see ... Resolving print cartridge error messages After you can be resolved with the following sections in order. For more information. Troubleshooting Chapter 12 Resolving print cartridge problems Many problems can try cleaning the print cartridges from the software did not help, ...
...following procedures. For more information, see Clean the print cartridges. One of the cartridges. • If cleaning the print cartridges from the HP Photosmart Software. If you have solved the problem. 98 Troubleshooting Remove and reinstall the print cartridges. For more information, see ... Resolving print cartridge error messages After you can be resolved with the following sections in order. For more information. Troubleshooting Chapter 12 Resolving print cartridge problems Many problems can try cleaning the print cartridges from the software did not help, ...
User Guide
Page 102
...cartridges 1. If the print cartridge has the wrong selection number, install a new print cartridge. Print cartridge troubleshooting 99 The light on the left blinks when the tri-color print cartridge (on the left) is the problem, the light on the right blinks when the black cartridge...and inspect it is identified by the blinking light. Read the selection number on the end of remanufactured or refilled cartridges. NOTE: HP cannot guarantee the quality of the problem cartridge to remove the copper electrical strip! 5. For more information, see Replace the print cartridges...
...cartridges 1. If the print cartridge has the wrong selection number, install a new print cartridge. Print cartridge troubleshooting 99 The light on the left blinks when the tri-color print cartridge (on the left) is the problem, the light on the right blinks when the black cartridge...and inspect it is identified by the blinking light. Read the selection number on the end of remanufactured or refilled cartridges. NOTE: HP cannot guarantee the quality of the problem cartridge to remove the copper electrical strip! 5. For more information, see Replace the print cartridges...
User Guide
Page 103
...Remove the problem cartridge and print with HP printers to : www.hp.com/go/anticounterfeit For more information, see : Use ink-backup mode Print quality troubleshooting If you use genuine HP print cartridges. If you believe you purchased genuine HP ink cartridges, go to help you .... For more information, see Check the estimated ink levels. 100 Troubleshooting HP recommends that has been used in this section and observe the following guidelines. As long as a result of non-HP supplies. Troubleshooting Solution 2: Clean the print cartridge contacts Solution: If the print...
...Remove the problem cartridge and print with HP printers to : www.hp.com/go/anticounterfeit For more information, see : Use ink-backup mode Print quality troubleshooting If you use genuine HP print cartridges. If you believe you purchased genuine HP ink cartridges, go to help you .... For more information, see Check the estimated ink levels. 100 Troubleshooting HP recommends that has been used in this section and observe the following guidelines. As long as a result of non-HP supplies. Troubleshooting Solution 2: Clean the print cartridge contacts Solution: If the print...