Maintenance and Service Guide
Page 4
... Precautions 4-5 4.7 Grounding Equipment and Methods 4-6 5 Removal and Replacement Procedures 5.1 Serial Number 5-2 5.2 Disassembly Sequence Chart 5-2 5.3 Preparing the Computer for Disassembly 5-4 5.4 Computer Feet 5-9 5.5 Memory Expansion Board 5-9 5.6 Mini PCI Communications Board 5-12 5.7 Connector Cover 5-15 5.8 LED Cover 5-16 5.9 Keyboard 5-18 5.10 Display 5-22 5.11 Top Cover 5-26 5.12 Speaker Assembly 5-31 iv Maintenance and Service...
... Precautions 4-5 4.7 Grounding Equipment and Methods 4-6 5 Removal and Replacement Procedures 5.1 Serial Number 5-2 5.2 Disassembly Sequence Chart 5-2 5.3 Preparing the Computer for Disassembly 5-4 5.4 Computer Feet 5-9 5.5 Memory Expansion Board 5-9 5.6 Mini PCI Communications Board 5-12 5.7 Connector Cover 5-15 5.8 LED Cover 5-16 5.9 Keyboard 5-18 5.10 Display 5-22 5.11 Top Cover 5-26 5.12 Speaker Assembly 5-31 iv Maintenance and Service...
Maintenance and Service Guide
Page 46
...size Windows 98 keyboard with: ❏ TouchPad pointing device (Presario 2800 and Evo Notebook N800c models) ❏ TouchPad and point stick (Evo Notebook N800c models only) ■ Network interface card (NIC) integrated on the system board, with a mini PCI V.92 modem ■ Integrated wireless support of ...802.11b and Bluetooth devices through MultiPort ■ Support for one Type I or II PC Card slot with ...
...size Windows 98 keyboard with: ❏ TouchPad pointing device (Presario 2800 and Evo Notebook N800c models) ❏ TouchPad and point stick (Evo Notebook N800c models only) ■ Network interface card (NIC) integrated on the system board, with a mini PCI V.92 modem ■ Integrated wireless support of ...802.11b and Bluetooth devices through MultiPort ■ Support for one Type I or II PC Card slot with ...
Maintenance and Service Guide
Page 59
needed when you call Compaq customer support. Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards. Accepts an 8-cell lithium ion (Li ion) battery pack. The hard drive is secured to the computer. 1-54 Maintenance and Service Guide Releases the MultiBay ...
needed when you call Compaq customer support. Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards. Accepts an 8-cell lithium ion (Li ion) battery pack. The hard drive is secured to the computer. 1-54 Maintenance and Service Guide Releases the MultiBay ...
Maintenance and Service Guide
Page 60
...air is designed to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for ventilation. The system board provides the following device connections: ■ Memory expansion board ■ Hard drive ■ Display ■ Keyboard/TouchPad or pointing stick ■ Audio ■ ...Intel Mobile Pentium 4 processors with SpeedStep technology ■ Fan ■ PC Card ■ Modem or modem/NIC The ...
...air is designed to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for ventilation. The system board provides the following device connections: ■ Memory expansion board ■ Hard drive ■ Display ■ Keyboard/TouchPad or pointing stick ■ Audio ■ ...Intel Mobile Pentium 4 processors with SpeedStep technology ■ Fan ■ PC Card ■ Modem or modem/NIC The ...
Maintenance and Service Guide
Page 61
... used even when your operating system is not working or will not load. Because of the complexity of component replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics The computer features ...two Compaq system management utilities: ■ Computer Setup-A system information and customization utility that are detailed to any printed wiring board. This utility includes settings that can create a safety hazard. Any indication of the individual...
... used even when your operating system is not working or will not load. Because of the complexity of component replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics The computer features ...two Compaq system management utilities: ■ Computer Setup-A system information and customization utility that are detailed to any printed wiring board. This utility includes settings that can create a safety hazard. Any indication of the individual...
Maintenance and Service Guide
Page 71
Y Check LED board, speaker connections. N All drives working ? Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. N Beeps, LEDs, or error messages? Go to Section 2.2, No Power. Y Go to Section 2.6, No ...
Y Check LED board, speaker connections. N All drives working ? Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. N Beeps, LEDs, or error messages? Go to Section 2.2, No Power. Y Go to Section 2.6, No ...
Maintenance and Service Guide
Page 75
Flowchart 2.5-No Power, Part 4 Continued from Section 2.4, No Power, Part 3. System board* *NOTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2-15 N Reseat loose components and boards and replace damaged items. Close computer and retest. Internal AC adapter 3. Internal DC-DC converter* 2. Check computer operation after each replacement: 1. N Power on? Processor board* 4. Y Loose or damaged parts? Y Done Replace the following items (if applicable). Troubleshooting Open computer.
Flowchart 2.5-No Power, Part 4 Continued from Section 2.4, No Power, Part 3. System board* *NOTE: Replace these items as a set to prevent shorting out among components. Maintenance and Service Guide 2-15 N Reseat loose components and boards and replace damaged items. Close computer and retest. Internal AC adapter 3. Internal DC-DC converter* 2. Check computer operation after each replacement: 1. N Power on? Processor board* 4. Y Loose or damaged parts? Y Done Replace the following items (if applicable). Troubleshooting Open computer.
Maintenance and Service Guide
Page 76
...following one at a time. Internal and external video OK? Inverter board (if applicable) 3. Display 4. Replace system board. External Adjust brightness. N Press lid switch to external display, use the hotkey combination. System board N N Video OK? Internal A Y Video OK? Done Y ...Y Video OK? Test after each replacement. 1. Try another display. Docking Station Go to Section 2.7, No Video, Part 2. *NOTE: To change from internal to ensure operation. Cable between notebook and computer...
...following one at a time. Internal and external video OK? Inverter board (if applicable) 3. Display 4. Replace system board. External Adjust brightness. N Press lid switch to external display, use the hotkey combination. System board N N Video OK? Internal A Y Video OK? Done Y ...Y Video OK? Test after each replacement. 1. Try another display. Docking Station Go to Section 2.7, No Video, Part 2. *NOTE: To change from internal to ensure operation. Cable between notebook and computer...
Maintenance and Service Guide
Page 78
... 2. Y Docking station operating? Switch box 5. Docking motor mechanism 2-18 Maintenance and Service Guide Y Docking station operating? I/O board 3. N Remove notebook, reseat all internal parts, and replace any damaged items in docking station and power outlet. Backplane board 4. Reset monitor cable connector at a time. N Done Replace the following docking station components one at docking station...
... 2. Y Docking station operating? Switch box 5. Docking motor mechanism 2-18 Maintenance and Service Guide Y Docking station operating? I/O board 3. N Remove notebook, reseat all internal parts, and replace any damaged items in docking station and power outlet. Backplane board 4. Reset monitor cable connector at a time. N Done Replace the following docking station components one at docking station...
Maintenance and Service Guide
Page 81
... OS Loading from diskette drive? Load OS using Restore CD (if applicable). N CD or diskette in drive? N Done N Boot from Hard Drive, Part 3. Replace system board.
... OS Loading from diskette drive? Load OS using Restore CD (if applicable). N CD or diskette in drive? N Done N Boot from Hard Drive, Part 3. Replace system board.
Maintenance and Service Guide
Page 83
... to Section 2.17, Nonfunctioning Device. Y Check diskette for instructions. Maintenance and Service Guide 2-23 N N Boot from diskette drive. Y N Diskette drive enabled in drive? Replace system board. Troubleshooting Flowchart 2.13-No OS Loading from Diskette Drive Y OS not loading from another device? N Bootable diskette in the setup utility? Go to Section 2.17...
... to Section 2.17, Nonfunctioning Device. Y Check diskette for instructions. Maintenance and Service Guide 2-23 N N Boot from diskette drive. Y N Diskette drive enabled in drive? Replace system board. Troubleshooting Flowchart 2.13-No OS Loading from Diskette Drive Y OS not loading from another device? N Bootable diskette in the setup utility? Go to Section 2.17...
Maintenance and Service Guide
Page 85
..., Part 2. Reseat docking station audio cable. 2. Replace speaker. 4. N Done Maintenance and Service Guide 2-25 Done N Y Notebook in docking station (if applicable)? Replace the following docking station components one at a time as applicable. Replace backplane board. 6. Y Audio? Replace I/O board. Check after each change. 1. Turn up audio internally or externally. Go to Section 2.17, Nonfunctioning...
..., Part 2. Reseat docking station audio cable. 2. Replace speaker. 4. N Done Maintenance and Service Guide 2-25 Done N Y Notebook in docking station (if applicable)? Replace the following docking station components one at a time as applicable. Replace backplane board. 6. Y Audio? Replace I/O board. Check after each change. 1. Turn up audio internally or externally. Go to Section 2.17, Nonfunctioning...
Maintenance and Service Guide
Page 86
Y Load drivers and set configuration in notebook (if applicable). Y Replace audio board and speaker connections in OS. Replace audio board (if applicable). 3. Connect to external speaker. N Done 1. Replace internal speakers. 2. Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from Section 2.15, No Audio, Part 1. N Audio driver in OS configured? N Audio? Y Audio? Replace system board. 2-26 Maintenance and Service Guide Y Reload audio drivers. N Correct drivers for application?
Y Load drivers and set configuration in notebook (if applicable). Y Replace audio board and speaker connections in OS. Replace audio board (if applicable). 3. Connect to external speaker. N Done 1. Replace internal speakers. 2. Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from Section 2.15, No Audio, Part 1. N Audio driver in OS configured? N Audio? Y Audio? Replace system board. 2-26 Maintenance and Service Guide Y Reload audio drivers. N Correct drivers for application?
Maintenance and Service Guide
Page 87
... item. N Device boots properly? Y Done Possible bad diskette drive. Close notebook, plug in power, and reboot. Y Y Any physical device detected? If integrated NIC, replace system board. Done Maintenance and Service Guide 2-27 Flowchart 2.17-Nonfunctioning Device Nonfunctioning Device.... Unplug the nonfunctioning device from the notebook, inspect cables and plugs for bent or broken pins or other damage...
... item. N Device boots properly? Y Done Possible bad diskette drive. Close notebook, plug in power, and reboot. Y Y Any physical device detected? If integrated NIC, replace system board. Done Maintenance and Service Guide 2-27 Flowchart 2.17-Nonfunctioning Device Nonfunctioning Device.... Unplug the nonfunctioning device from the notebook, inspect cables and plugs for bent or broken pins or other damage...
Maintenance and Service Guide
Page 88
Troubleshooting Flowchart 2.18-Nonfunctioning Keyboard Keyboard not operating properly. Y Replace system board. N OK? Y Replace internal keyboard or cable. Done 2-28 Maintenance and Service Guide Reseat internal keyboard connector (if applicable). N External device works? Y Done OK? N Replace system board. Connect notebook to good external keyboard.
Troubleshooting Flowchart 2.18-Nonfunctioning Keyboard Keyboard not operating properly. Y Replace system board. N OK? Y Replace internal keyboard or cable. Done 2-28 Maintenance and Service Guide Reseat internal keyboard connector (if applicable). N External device works? Y Done OK? N Replace system board. Connect notebook to good external keyboard.
Maintenance and Service Guide
Page 89
N External device works? Done Maintenance and Service Guide 2-29 N OK? Troubleshooting Flowchart 2.19-Nonfunctioning Pointing Device Pointing device not operating properly. Y Replace system board. Y Replace internal pointing device or cable. Reseat internal pointing device connector (if applicable). Y Done OK? Connect notebook to good external pointing device. N Replace system board.
N External device works? Done Maintenance and Service Guide 2-29 N OK? Troubleshooting Flowchart 2.19-Nonfunctioning Pointing Device Pointing device not operating properly. Y Replace system board. Y Replace internal pointing device or cable. Reseat internal pointing device connector (if applicable). Y Done OK? Connect notebook to good external pointing device. N Replace system board.
Maintenance and Service Guide
Page 90
reconfigure. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). N Done Replace system board. 2-30 Maintenance and Service Guide Y Y Replace jack or have jack activated. Digital line? N N Y NIC/modem configured in OS? Connect to nondigital line. Y OK? Troubleshooting Flowchart 2.20-No Network or Modem Connection No network or modem connection. Y Reload drivers and OK? N Done Disconnect all power from the notebook and open. N Network or modem jack active?
reconfigure. Reseat NIC/modem (if applicable). Replace NIC/modem (if applicable). N Done Replace system board. 2-30 Maintenance and Service Guide Y Y Replace jack or have jack activated. Digital line? N N Y NIC/modem configured in OS? Connect to nondigital line. Y OK? Troubleshooting Flowchart 2.20-No Network or Modem Connection No network or modem connection. Y Reload drivers and OK? N Done Disconnect all power from the notebook and open. N Network or modem jack active?
Maintenance and Service Guide
Page 99
... models) For TouchPad only (silver finish for use with Presario 2800 models) For TouchPad only (carbon finish for use with Evo Notebook N800c, N800v, and N800w models) Hard drives 60 GB 40 GB 40 GB (does not include hard drive bezel) 30 GB 20 GB Hard drive bezels ... for use with Presario 2800 models Hard drive bezel with carbon finish for use with Evo Notebook N800w models) For Dual Point (TouchPad and Point Stick; for use only with Evo Notebook N800c, N800v, and N800w models TouchPad TouchButton boards For Dual Point (TouchPad and Point Stick) For TouchPad only Spare Part Number 322504...
... models) For TouchPad only (silver finish for use with Presario 2800 models) For TouchPad only (carbon finish for use with Evo Notebook N800c, N800v, and N800w models) Hard drives 60 GB 40 GB 40 GB (does not include hard drive bezel) 30 GB 20 GB Hard drive bezels ... for use with Presario 2800 models Hard drive bezel with carbon finish for use with Evo Notebook N800w models) For Dual Point (TouchPad and Point Stick; for use only with Evo Notebook N800c, N800v, and N800w models TouchPad TouchButton boards For Dual Point (TouchPad and Point Stick) For TouchPad only Spare Part Number 322504...
Maintenance and Service Guide
Page 103
Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Item 15 16 17 18 Description Spare Part Number System boards (do not contain memory) With the ATI Mobile Radeon 9000 graphics controller for use only with the 90-watt AC adapter 64-MB of video ... WH 281234-001 Battery bezels Battery bezel with silver finish for use with Presario 2800 models Battery bezel with carbon finish for use with Evo Notebook N800c, N800v, and N800w models 286876-001 286877-001 MultiBay devices Diskette drive 24X Max CD-ROM drive 24X Max CD-RW drive 16X Max CD-RW...
Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Item 15 16 17 18 Description Spare Part Number System boards (do not contain memory) With the ATI Mobile Radeon 9000 graphics controller for use only with the 90-watt AC adapter 64-MB of video ... WH 281234-001 Battery bezels Battery bezel with silver finish for use with Presario 2800 models Battery bezel with carbon finish for use with Evo Notebook N800c, N800v, and N800w models 286876-001 286877-001 MultiBay devices Diskette drive 24X Max CD-ROM drive 24X Max CD-RW drive 16X Max CD-RW...
Maintenance and Service Guide
Page 105
...(Continued) Item 19 20 21 Description Base enclosures (includes shield) With silver finish (Presario 2800 models only) With carbon finish (Evo Notebook N800c, N800v, and N800w models) Mini PCI communications boards Modem, type III, mini PCI, 56 Kbps (United States) Modem, type III, mini PCI, 56 Kbps (International) Modem, ...type III, mini PCI, 56 Kbps Memory expansion boards 1024 MB 512 MB 256 MB 128 MB Spare Part Number 322500-...
...(Continued) Item 19 20 21 Description Base enclosures (includes shield) With silver finish (Presario 2800 models only) With carbon finish (Evo Notebook N800c, N800v, and N800w models) Mini PCI communications boards Modem, type III, mini PCI, 56 Kbps (United States) Modem, type III, mini PCI, 56 Kbps (International) Modem, ...type III, mini PCI, 56 Kbps Memory expansion boards 1024 MB 512 MB 256 MB 128 MB Spare Part Number 322500-...
