Hardware Reference Guide
Page 64
... optical drive 23, 27 S security front bezel 48 HP Business PC Security Lock 43 padlock 43 security cable lock 42 serial number location 4 shipping preparation 56 system board connections 12 V ventilation guidelines 55 M M.2 SSD card installation 39 removal 39 memory installation 13 socket population 13 O optical drive cleaning 56 installation 24, 28 precautions 56 removal 23, 27 P product ID location 4 R rear panel components 3 removing 2.5-inch hard drive 35 3.5-inch hard drive 30 battery 50 bezel blank 9 computer access panel...
... optical drive 23, 27 S security front bezel 48 HP Business PC Security Lock 43 padlock 43 security cable lock 42 serial number location 4 shipping preparation 56 system board connections 12 V ventilation guidelines 55 M M.2 SSD card installation 39 removal 39 memory installation 13 socket population 13 O optical drive cleaning 56 installation 24, 28 precautions 56 removal 23, 27 P product ID location 4 R rear panel components 3 removing 2.5-inch hard drive 35 3.5-inch hard drive 30 battery 50 bezel blank 9 computer access panel...
Maintenance and Service Guide
Page 75
... access the Computer Setup Utilities menu, complete the following : ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for valid passwords, including length and required types of characters. ● Secure integrated I/O functionality, including the serial, USB, or audio, or embedded NIC, so that they are unsecured. ● Enable or disable different types of bootable devices such as hard drives, optical drives, or USB flash media devices. ● Enter the...
... access the Computer Setup Utilities menu, complete the following : ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for valid passwords, including length and required types of characters. ● Secure integrated I/O functionality, including the serial, USB, or audio, or embedded NIC, so that they are unsecured. ● Enable or disable different types of bootable devices such as hard drives, optical drives, or USB flash media devices. ● Enter the...
Maintenance and Service Guide
Page 82
...devices, clears BIOS passwords (not including DriveLock), and restores settings in F10 Setup and the keyboard layout. Default is enabled. ● After Power Loss. Default is enabled. Default is disabled. 72 Chapter 5 Computer Setup (F10) Utility Enable DriveLock. Table 5-3 Computer Setup-Advanced (for Computer Setup. ● Fast Boot. Select the devices that utilizes Secure Erase firmware commands, no file recovery program, partition recovery program, or other options, including: ● Startup Menu Delay(sec). Default is enabled. Default is enabled. ● CD-ROM...
...devices, clears BIOS passwords (not including DriveLock), and restores settings in F10 Setup and the keyboard layout. Default is enabled. ● After Power Loss. Default is enabled. Default is disabled. 72 Chapter 5 Computer Setup (F10) Utility Enable DriveLock. Table 5-3 Computer Setup-Advanced (for Computer Setup. ● Fast Boot. Select the devices that utilizes Secure Erase firmware commands, no file recovery program, partition recovery program, or other options, including: ● Startup Menu Delay(sec). Default is enabled. Default is enabled. ● CD-ROM...
Maintenance and Service Guide
Page 83
... Multi-processor Use this option to 'disable' to factory defaults Default is disabled. Table 5-3 Computer Setup-Advanced (for Directed I/O (VTd) (Intel only) Computer Setup (F10) Utilities 73 UEFI boot sources always have precedence over legacy boot sources. Default is enabled. Default is enabled. Import Custom Secure Boot keys Default is disabled. Reset Secure Boot keys to support Device Guard. Lets you turn off and then back on . Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive...
... Multi-processor Use this option to 'disable' to factory defaults Default is disabled. Table 5-3 Computer Setup-Advanced (for Directed I/O (VTd) (Intel only) Computer Setup (F10) Utilities 73 UEFI boot sources always have precedence over legacy boot sources. Default is enabled. Default is enabled. Import Custom Secure Boot keys Default is disabled. Reset Secure Boot keys to support Device Guard. Lets you turn off and then back on . Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive...
Maintenance and Service Guide
Page 84
... Idle Fan Speed(%) Sets idle fan speed percentage. USB Type-C Connector System Software Interface (UCSI) Allows the operating system to disable the chassis speaker or speakers. Default is enabled. The value you either disable the Wake On LAN feature, or configure where the computer boots, including the network or hard drive. This function is applicable to the operating system. Port Options Serial Port A/B Lets you disable individual expansion slots. Configure Storage Controller for it to force the system to report PCI/PCIe System Error...
... Idle Fan Speed(%) Sets idle fan speed percentage. USB Type-C Connector System Software Interface (UCSI) Allows the operating system to disable the chassis speaker or speakers. Default is enabled. The value you either disable the Wake On LAN feature, or configure where the computer boots, including the network or hard drive. This function is applicable to the operating system. Port Options Serial Port A/B Lets you disable individual expansion slots. Configure Storage Controller for it to force the system to report PCI/PCIe System Error...
Maintenance and Service Guide
Page 89
... monitor light is restored in front of the monitor if the monitor is dim. ● Press and hold any key on the hard drive. Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 96 for technical assistance, be operating correctly. ● Check all cable connections for that model printer. ● Remove all bootable media (CD/DVD or USB device) from the Recovery Disc Set that the voltage select switch (some models) is set...
... monitor light is restored in front of the monitor if the monitor is dim. ● Press and hold any key on the hard drive. Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 96 for technical assistance, be operating correctly. ● Check all cable connections for that model printer. ● Remove all bootable media (CD/DVD or USB device) from the Recovery Disc Set that the voltage select switch (some models) is set...
Maintenance and Service Guide
Page 91
... Control Panel. In case of the RTC battery. Make sure fans are not muted or to create more memory. Make sure the external speakers are typically available from a hardware store. Keys are properly connected and powered on memory. Computer date and time display is full. See the Removal and Replacement section for RTC battery replacement. Cause Smart Cover Lock, featured on installing a new battery, or contact an authorized dealer or reseller for instructions on some fans...
... Control Panel. In case of the RTC battery. Make sure fans are not muted or to create more memory. Make sure the external speakers are typically available from a hardware store. Keys are properly connected and powered on memory. Computer date and time display is full. See the Removal and Replacement section for RTC battery replacement. Cause Smart Cover Lock, featured on installing a new battery, or contact an authorized dealer or reseller for instructions on some fans...
Maintenance and Service Guide
Page 98
... both the motherboard or an add-in F10 Computer Setup. Check the cable connection from the monitor to the computer and to resume from the media card. Press the power button to the electrical outlet. Monitor cable is not on for more than four seconds. If you will lose any key or click the mouse button and type your password (if set). You may have a screen blanking utility installed or energy...
... both the motherboard or an add-in F10 Computer Setup. Check the cable connection from the monitor to the computer and to resume from the media card. Press the power button to the electrical outlet. Monitor cable is not on for more than four seconds. If you will lose any key or click the mouse button and type your password (if set). You may have a screen blanking utility installed or energy...
Maintenance and Service Guide
Page 106
... advised you of applications. A plug and play board may need to reconfigure the computer when you add or remove hardware, such as part of new external device are loose or power cables are disabled in Computer Setup. To access Device Manager in Windows 10, type device manager in the cable or connector are not bent down . Solution 1. If you install a non-plug and play device, Windows automatically recognizes the device and configures the computer. Review the documentation that appear on...
... advised you of applications. A plug and play board may need to reconfigure the computer when you add or remove hardware, such as part of new external device are loose or power cables are disabled in Computer Setup. To access Device Manager in Windows 10, type device manager in the cable or connector are not bent down . Solution 1. If you install a non-plug and play device, Windows automatically recognizes the device and configures the computer. Review the documentation that appear on...
Maintenance and Service Guide
Page 107
..., install, or remove a DIMM module. 1. Replace the system board. Incorrect network driver. Cause Solution No active network is bad. Power LED flashes Red three times and then white two times. Enable the network controller in the taskbar search box, and then select Device Manager from the manufacturer's Web site. To access Device Manager in Windows 10, type device manager in the operating system using Device Manager. Reseat DIMMs. Power on the system. 2. Cause Network controller is not set up properly. Run...
..., install, or remove a DIMM module. 1. Replace the system board. Incorrect network driver. Cause Solution No active network is bad. Power LED flashes Red three times and then white two times. Enable the network controller in the taskbar search box, and then select Device Manager from the manufacturer's Web site. To access Device Manager in Windows 10, type device manager in the operating system using Device Manager. Reseat DIMMs. Power on the system. 2. Cause Network controller is not set up properly. Run...
Maintenance and Service Guide
Page 109
... specifications. New network card will not boot the operating system. Cause Solution The network controller requires drivers. Network controller stopped working when an expansion board was added to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). System setup utility reports unprogrammed EEPROM. Solving memory problems If you must unplug the computer power cord before attempting to the correct device. Contact an authorized service provider. Verify that support ECC memory, HP...
... specifications. New network card will not boot the operating system. Cause Solution The network controller requires drivers. Network controller stopped working when an expansion board was added to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). System setup utility reports unprogrammed EEPROM. Solving memory problems If you must unplug the computer power cord before attempting to the correct device. Contact an authorized service provider. Verify that support ECC memory, HP...
Maintenance and Service Guide
Page 114
... computer are set up properly. If possible, replace the cable. 2. Run the Computer Setup utility and ensure that the Web browser is not set to Enabled in Security > USB Security. Solving front panel component problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is connected, the "cable" LED light on the...
... computer are set up properly. If possible, replace the cable. 2. Run the Computer Setup utility and ensure that the Web browser is not set to Enabled in Security > USB Security. Solving front panel component problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is connected, the "cable" LED light on the...
Maintenance and Service Guide
Page 120
... a problem with them. To manually switch to the POST Messages Enabled mode during POST, such as the memory test. To establish the schedule, reconfigure the computer to see Computer Setup (F10) Utility on a regularly scheduled basis. NOTE: For more information on the screen. Clear CMOS. (See Password security and resetting CMOS on page 117.) 2. Clear CMOS. (See Password security and resetting CMOS on page 117.) 5. Reset the date and time under Control Panel...
... a problem with them. To manually switch to the POST Messages Enabled mode during POST, such as the memory test. To establish the schedule, reconfigure the computer to see Computer Setup (F10) Utility on a regularly scheduled basis. NOTE: For more information on the screen. Clear CMOS. (See Password security and resetting CMOS on page 117.) 2. Clear CMOS. (See Password security and resetting CMOS on page 117.) 5. Reset the date and time under Control Panel...
Maintenance and Service Guide
Page 122
... 1. memory error correction. 2. Front audio cable has been detached or unseated from the system board. Remove and replace the identified faulty memory module(s). 4. MEBx operation experienced a hardware error during communication with a supported module. Press the F1 key to the latest BIOS version. 3. A change in storage configuration has been detected (see if the problem remains. Hard drive is not installed. User Diagnostics (F2 during boot-up . 1. If the error persists, update to fail. (Some hard drives 1. Reboot the computer. 2. Control panel...
... 1. memory error correction. 2. Front audio cable has been detached or unseated from the system board. Remove and replace the identified faulty memory module(s). 4. MEBx operation experienced a hardware error during communication with a supported module. Press the F1 key to the latest BIOS version. 3. A change in storage configuration has been detected (see if the problem remains. Hard drive is not installed. User Diagnostics (F2 during boot-up . 1. If the error persists, update to fail. (Some hard drives 1. Reboot the computer. 2. Control panel...
Maintenance and Service Guide
Page 124
... turned off . 2. Reseat CPU fan. 2. Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are assigned to download during POST. Try rebooting the system. Remove USB type-C card so only one USB type-C card is not connected or may have malfunctioned. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Replace the system board. 900-CPU Fan Not Detected CPU fan is installed. Install cable between I2C on card and USB- Check connector for Option ROMs...
... turned off . 2. Reseat CPU fan. 2. Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are assigned to download during POST. Try rebooting the system. Remove USB type-C card so only one USB type-C card is not connected or may have malfunctioned. Reconnect keyboard with a supported module. 800-Keyboard Error Keyboard failure. 1. Replace the system board. 900-CPU Fan Not Detected CPU fan is installed. Install cable between I2C on card and USB- Check connector for Option ROMs...
Maintenance and Service Guide
Page 125
...1. The machine should be used for hard drives before other ports. malfunctioned. 2. Number of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is not operating correctly. 1. Thermal shutdown occurred. Airflow filter is resolved. These patterns will make up a two part code: ● Major - Replace fan. Reseat power supply fan. The system BIOS has detected...
...1. The machine should be used for hard drives before other ports. malfunctioned. 2. Number of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is not operating correctly. 1. Thermal shutdown occurred. Airflow filter is resolved. These patterns will make up a two part code: ● Major - Replace fan. Reseat power supply fan. The system BIOS has detected...
Maintenance and Service Guide
Page 129
... CMOS settings before touching. NOTE: For assistance locating the CMOS button and other system board components, see Computer Setup (F10) Utility on page 63. 5. Plug in for more information. 3. Reconnect the external devices. 7. For instructions on Computer Setup, see the system board components image at System board callouts on page 65. Disconnect the keyboard, monitor, and any special system setups along with advanced manageability features, the CMOS button will not clear CMOS if the power...
... CMOS settings before touching. NOTE: For assistance locating the CMOS button and other system board components, see Computer Setup (F10) Utility on page 63. 5. Plug in for more information. 3. Reconnect the external devices. 7. For instructions on Computer Setup, see the system board components image at System board callouts on page 65. Disconnect the keyboard, monitor, and any special system setups along with advanced manageability features, the CMOS button will not clear CMOS if the power...
Maintenance and Service Guide
Page 130
...Support: a. For assistance in correcting the problem, contact support, and then provide the Failure ID code. After HP PC Hardware Diagnostics Windows is generated. When the tool opens, select the type of diagnostic test you need to access it . Select Troubleshooting and fixes. If HP PC Hardware Diagnostics Windows is functioning properly. 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is installed, follow the on-screen instructions...
...Support: a. For assistance in correcting the problem, contact support, and then provide the Failure ID code. After HP PC Hardware Diagnostics Windows is generated. When the tool opens, select the type of diagnostic test you need to access it . Select Troubleshooting and fixes. If HP PC Hardware Diagnostics Windows is functioning properly. 10 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is installed, follow the on-screen instructions...
Maintenance and Service Guide
Page 151
... 57 audible codes 115 audio problems 91 B battery disposal 15 battery replacement 125 beep codes 115 BIOS clearing and resetting 119 determining version 107 downloading an update 107 updating 107 boot order changing using the f9 prompt 108 booting options Full Boot 110 Quick Boot 110 C cable management 16 cable pinouts, SATA data 16 cautions AC power 9 cables 14 cooling fan 14 electrostatic discharge 9 keyboard cleaning 13 keyboard keys 13 CD-ROM or DVD problems 101 cleaning computer 12 mouse 13 safety precautions 12 CMOS backing...
... 57 audible codes 115 audio problems 91 B battery disposal 15 battery replacement 125 beep codes 115 BIOS clearing and resetting 119 determining version 107 downloading an update 107 updating 107 boot order changing using the f9 prompt 108 booting options Full Boot 110 Quick Boot 110 C cable management 16 cable pinouts, SATA data 16 cautions AC power 9 cables 14 cooling fan 14 electrostatic discharge 9 keyboard cleaning 13 keyboard keys 13 CD-ROM or DVD problems 101 cleaning computer 12 mouse 13 safety precautions 12 CMOS backing...
Maintenance and Service Guide
Page 152
... power supply fan 14 illustrated 5 operating voltage range 140 removal and replacement 58 power-on password 117 printer problems 93 problems audio 91 CD-ROM or DVD 101 Computer Setup 80 F10 Setup 80 flash drive 103 front panel 104 general 80 hard drive 85 hardware installation 96 Internet access 104 keyboard 94 Media Card Reader 86 memory 99 monitor 88 mouse 94 network 97 power 84 printer 93 software 105 processor removal and replacement 56 processors illustrated 6 product ID location 4 R rear panel components 3 Remote HP PC Hardware Diagnostics UEFI settings customizing 123 using 123 removing...
... power supply fan 14 illustrated 5 operating voltage range 140 removal and replacement 58 power-on password 117 printer problems 93 problems audio 91 CD-ROM or DVD 101 Computer Setup 80 F10 Setup 80 flash drive 103 front panel 104 general 80 hard drive 85 hardware installation 96 Internet access 104 keyboard 94 Media Card Reader 86 memory 99 monitor 88 mouse 94 network 97 power 84 printer 93 software 105 processor removal and replacement 56 processors illustrated 6 product ID location 4 R rear panel components 3 Remote HP PC Hardware Diagnostics UEFI settings customizing 123 using 123 removing...