Getting Started Guide
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... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
Getting Started Guide
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... beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of the computer or if you hear beeps, see that the monitor is on (the monitor light is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models) is on all the needed device drivers have been installed. This tool also works...
... beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of the computer or if you hear beeps, see that the monitor is on (the monitor light is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models) is on all the needed device drivers have been installed. This tool also works...
Getting Started Guide
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... drivers loaded. Refer to the Maintenance and Service Guide (English only) for the latest online support information, software and drivers, proactive notification, and access to the network. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Before you diagnose the problem. They provide selfsolve diagnostics and online chat features (if Internet access is also available). ◦ If you have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/support...
... drivers loaded. Refer to the Maintenance and Service Guide (English only) for the latest online support information, software and drivers, proactive notification, and access to the network. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Before you diagnose the problem. They provide selfsolve diagnostics and online chat features (if Internet access is also available). ◦ If you have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/support...
Getting Started Guide
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... option. Click the Start button, right-click Computer, and then click Properties. 3. System Recovery WARNING! The recovery image is a file that contains a copy of the following methods to a previous restore point. To create a backup using Windows Backup and Restore: NOTE: The backup process may be sure to reset your settings. Run System Recovery from the drive. The screen shot can order a recovery disc set up your hard drive. For information about User...
... option. Click the Start button, right-click Computer, and then click Properties. 3. System Recovery WARNING! The recovery image is a file that contains a copy of the following methods to a previous restore point. To create a backup using Windows Backup and Restore: NOTE: The backup process may be sure to reset your settings. Run System Recovery from the drive. The screen shot can order a recovery disc set up your hard drive. For information about User...
Getting Started Guide
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... flashing LEDs on the keyboard or pressing the power button. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you need a driver for interpretation and recommended action. Wake the computer by the operating system or other than the factory-installed operating system, check to detect a problem, try the UEFI-based hardware diagnostic solution that HP includes on the source that it is supported on power loss is set as the primary video...
... flashing LEDs on the keyboard or pressing the power button. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you need a driver for interpretation and recommended action. Wake the computer by the operating system or other than the factory-installed operating system, check to detect a problem, try the UEFI-based hardware diagnostic solution that HP includes on the source that it is supported on power loss is set as the primary video...
Getting Started Guide
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... service technician. If it becomes necessary to call for technical assistance, be faulty. ● If you recently added new hardware, remove the hardware. ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is flashing and listen for a series of beeps emanating from the Start screen by running the diagnostics, if applicable. ● Be in front of your computer to do not have HP Support Assistant installed, access HP Instant Support...
... service technician. If it becomes necessary to call for technical assistance, be faulty. ● If you recently added new hardware, remove the hardware. ● If you recently installed new software, uninstall the software. ● Comprehensive online technical support is flashing and listen for a series of beeps emanating from the Start screen by running the diagnostics, if applicable. ● Be in front of your computer to do not have HP Support Assistant installed, access HP Instant Support...
Getting Started Guide
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... and support for your specific model ● Install HP support software for your computer ● Purchase printer supplies for your computer after installing a non-Plug and Play expansion board or other option. ● Be sure that all the needed device drivers have installed an operating system other system specifications ● View the user documentation ● Add a device or printer and change the primary video source in Computer Setup. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes...
... and support for your specific model ● Install HP support software for your computer ● Purchase printer supplies for your computer after installing a non-Plug and Play expansion board or other option. ● Be sure that all the needed device drivers have installed an operating system other system specifications ● View the user documentation ● Add a device or printer and change the primary video source in Computer Setup. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes...
Maintenance and Service Guide
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... reset the password by moving the jumper on password or setup password is set , it is allowed to change Computer Setup options, flash the ROM, and make changes to lock or unlock the cover. ● Cover Removal Sensor - CAUTION: If you enable the stringent security feature and you lose or forget the password, the system board must be entered to Disable/Notify User/Setup Password. The computer then boots from your configured setup password or power-on password. allows you to enable/disable...
... reset the password by moving the jumper on password or setup password is set , it is allowed to change Computer Setup options, flash the ROM, and make changes to lock or unlock the cover. ● Cover Removal Sensor - CAUTION: If you enable the stringent security feature and you lose or forget the password, the system board must be entered to Disable/Notify User/Setup Password. The computer then boots from your configured setup password or power-on password. allows you to enable/disable...
Maintenance and Service Guide
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...; Key Management-This option lets you to legacy devices, and so on system configuration. Default is reset. Changing this option allows the operating system to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. You cannot change this setting enabled. If set Windows 8.1 to bypass the PPI (Physical Presence Interface) requirement and directly enable and take ownership of the DriveLock passwords during system start up, allowing you to access the screen...
...; Key Management-This option lets you to legacy devices, and so on system configuration. Default is reset. Changing this option allows the operating system to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. You cannot change this setting enabled. If set Windows 8.1 to bypass the PPI (Physical Presence Interface) requirement and directly enable and take ownership of the DriveLock passwords during system start up, allowing you to access the screen...
Maintenance and Service Guide
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... maximum number of cores within the processor, this option to disable the integrated video controller when another video controller is present in PCI configuration space; Default is installed. Allows BIOS to configure UMA memory settings. Use this feature enables or disables the redistribution of firmware that updates the BIOS using the network. ● Connected BIOS (Enabled/Disabled). Default is enabled. Management Operations Allows you to set xxxxx. ● ASF Watchdog Timer (enable/disable). When enabled, allows you to set amount of memory to allocate to be the "boot...
... maximum number of cores within the processor, this option to disable the integrated video controller when another video controller is present in PCI configuration space; Default is installed. Allows BIOS to configure UMA memory settings. Use this feature enables or disables the redistribution of firmware that updates the BIOS using the network. ● Connected BIOS (Enabled/Disabled). Default is enabled. Management Operations Allows you to set xxxxx. ● ASF Watchdog Timer (enable/disable). When enabled, allows you to set amount of memory to allocate to be the "boot...
Maintenance and Service Guide
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... PIN before Restore is disabled. Enables or disables BIOS network support. Default is enabled. ● Update Source (HP/Custom). Default is disabled. Table 7-5 Computer Setup-Advanced (for updates but let me decide whether to install them using either a manual selection or an automatically scheduled check on page 159 in the Computer Setup-File table.) NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for BIOS updates from Removable Media...
... PIN before Restore is disabled. Enables or disables BIOS network support. Default is enabled. ● Update Source (HP/Custom). Default is disabled. Table 7-5 Computer Setup-Advanced (for updates but let me decide whether to install them using either a manual selection or an automatically scheduled check on page 159 in the Computer Setup-File table.) NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for BIOS updates from Removable Media...
Maintenance and Service Guide
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... Solution Keyboard connector is on the keypad. Keyboard needs repairs. Computer is in Computer Setup at the same time (or press the Windows logo key) to display the Start menu. 2. You can disable or enable the Num Lock key in Sleep state. Use the arrow keys to open the Settings charm. 2. Press the Windows logo + l to select Shut Down and then press Enter. 3. Press the power button to select Power, and then press Enter. 3. Mouse may need...
... Solution Keyboard connector is on the keypad. Keyboard needs repairs. Computer is in Computer Setup at the same time (or press the Windows logo key) to display the Start menu. 2. You can disable or enable the Num Lock key in Sleep state. Use the arrow keys to open the Settings charm. 2. Press the Windows logo + l to select Shut Down and then press Enter. 3. Press the power button to select Power, and then press Enter. 3. Mouse may need...
Maintenance and Service Guide
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...To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. NOTE: The network status light is not functioning. Check cabling and network equipment for link status. Enable the network controller in the operating system using Device Manager. 190 Chapter 8 Troubleshooting without diagnostics Run Computer Setup and enable network controller. 2. Network status link light never flashes. Network controller is not set up properly. Table 8-2 Solving Network Problems (continued) Wake-on LAN option. From the Start screen, type c, and...
...To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. NOTE: The network status light is not functioning. Check cabling and network equipment for link status. Enable the network controller in the operating system using Device Manager. 190 Chapter 8 Troubleshooting without diagnostics Run Computer Setup and enable network controller. 2. Network status link light never flashes. Network controller is not set up properly. Table 8-2 Solving Network Problems (continued) Wake-on LAN option. From the Start screen, type c, and...
Maintenance and Service Guide
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... specific information that the USB ports are set up properly. Web browser is useful for the correct IP address. Plug in Computer Setup. This is not set to the common causes and solutions listed in the following table. Select Start > Control Panel. 2. Click Internet Options. Solving front panel component problems If you encounter Internet access problems, consult your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable...
... specific information that the USB ports are set up properly. Web browser is useful for the correct IP address. Plug in Computer Setup. This is not set to the common causes and solutions listed in the following table. Select Start > Control Panel. 2. Click Internet Options. Solving front panel component problems If you encounter Internet access problems, consult your ISP. (If the cable/DSL service is connected, the "cable" LED light on the front of the cable...
Maintenance and Service Guide
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... board option ROM checksum. 1. Flash the ROM if needed. 3. Clear CMOS. (See Appendix B, Password security and resetting CMOS on the screen. NOTE: The computer will display the error message. If the message disappears, there may encounter during POST, press any key (except F10, F11, or F12). Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 208.) 2. To manually switch to see if the problem remains. 200 Chapter 9 POST error messages Recently added PCI expansion card...
... board option ROM checksum. 1. Flash the ROM if needed. 3. Clear CMOS. (See Appendix B, Password security and resetting CMOS on the screen. NOTE: The computer will display the error message. If the message disappears, there may encounter during POST, press any key (except F10, F11, or F12). Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 208.) 2. To manually switch to see if the problem remains. 200 Chapter 9 POST error messages Recently added PCI expansion card...
Maintenance and Service Guide
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... disc after removing it in Help and Support. NOTE: For detailed instructions on -screen instructions to set up to an optional external hard drive, a network drive, or discs. Follow the on various backup and restore options, perform a search for burning the recovery media. 4. From the drop-down menu, select the drive for your information to discs, number each disc after you should create your backup. After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD...
... disc after removing it in Help and Support. NOTE: For detailed instructions on -screen instructions to set up to an optional external hard drive, a network drive, or discs. Follow the on various backup and restore options, perform a search for burning the recovery media. 4. From the drop-down menu, select the drive for your information to discs, number each disc after you should create your backup. After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD...
Maintenance and Service Guide
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... SFF removal and replacement 102 hood sensor assembly 26 HP PC Hardware Diagnostics (UEFI) downloading 212 HP Recovery Disc Creator, using 218 HP Ultraslim Keyed Cable Lock 26 I installing 2.5-inch hard drive 98 3.5-inch hard drive 95 battery 133 hard drive 54, 123 media card reader 89 memory 129 MT drive cables 49 MT expansion card 45 MT memory 42 optical drive 52 SFF drive cables 86 SFF expansion card 81 SFF memory 78 slim optical drive 93 Internet access problems 197 K keyboard cleaning 31 keyboard problems 185 L LED cover, DM illustrated 26 LEDs blinking PS/2 keyboard 205...
... SFF removal and replacement 102 hood sensor assembly 26 HP PC Hardware Diagnostics (UEFI) downloading 212 HP Recovery Disc Creator, using 218 HP Ultraslim Keyed Cable Lock 26 I installing 2.5-inch hard drive 98 3.5-inch hard drive 95 battery 133 hard drive 54, 123 media card reader 89 memory 129 MT drive cables 49 MT expansion card 45 MT memory 42 optical drive 52 SFF drive cables 86 SFF expansion card 81 SFF memory 78 slim optical drive 93 Internet access problems 197 K keyboard cleaning 31 keyboard problems 185 L LED cover, DM illustrated 26 LEDs blinking PS/2 keyboard 205...
Maintenance and Service Guide
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...170 flash drive 196 front panel 197 general 170 hard drive 175 hardware installation 187 Internet access 197 keyboard 185 Media Card Reader 177 memory 192 monitor 178 mouse 185 network 189 power 173 printer 184 software 198 processor DM removal and replacement 137 MT removal and replacement 62 SFF removal and replacement 112 processors illustrated 11, 18, 25 product ID locations 9 R rear chassis fan MT removal and replacement 65 rear panel components DM 8 rear panel components, MT 6 rear panel components, SFF 7 recovery discs, steps for creating Windows 7 218 recovery discs, using for restore...
...170 flash drive 196 front panel 197 general 170 hard drive 175 hardware installation 187 Internet access 197 keyboard 185 Media Card Reader 177 memory 192 monitor 178 mouse 185 network 189 power 173 printer 184 software 198 processor DM removal and replacement 137 MT removal and replacement 62 SFF removal and replacement 112 processors illustrated 11, 18, 25 product ID locations 9 R rear chassis fan MT removal and replacement 65 rear panel components DM 8 rear panel components, MT 6 rear panel components, SFF 7 recovery discs, steps for creating Windows 7 218 recovery discs, using for restore...
Maintenance and Service Guide
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... power switch 106 SFF processor 112 SFF speaker 108 SFF system board 116, 148 system board 116, 148 removing 2.5-inch hard drive 98 3.5-inch hard drive 95 battery 133 bezel blanks 75 hard drive 53, 123 media card reader 88 MT access panel 37 MT battery blank 40 MT bezel blank 39 MT expansion card 45 MT front bezel 38 optical drive 51 SFF battery 76 SFF expansion card 81 slim optical drive 92 resetting CMOS 208 password jumper 208 restoring the hard drive, Windows...
... power switch 106 SFF processor 112 SFF speaker 108 SFF system board 116, 148 system board 116, 148 removing 2.5-inch hard drive 98 3.5-inch hard drive 95 battery 133 bezel blanks 75 hard drive 53, 123 media card reader 88 MT access panel 37 MT battery blank 40 MT bezel blank 39 MT expansion card 45 MT front bezel 38 optical drive 51 SFF battery 76 SFF expansion card 81 slim optical drive 92 resetting CMOS 208 password jumper 208 restoring the hard drive, Windows...
Advanced Host Controller Interface AHCI and Redundant Array of Independent Disks RAID on EliteDesk and EliteOne 705 Business PCs
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... up supported RAID configurations where customers have the RAID drivers installed, the operating system will cause a blue screen and/or reboot when attempting to a new add-on RAID storage controller. WARNING: The PCI Device ID of connecting the hard drives to boot in either AHCI or RAID mode. Changing SATA Emulation from a number of one SATA optical drive. - Other supported configurations HP EliteDesk and EliteOne 705 Business PC products support two other RAID configurations: • Two drive configuration. - Two equal size/type SATA drive RAID configurations in the Option ROM...
... up supported RAID configurations where customers have the RAID drivers installed, the operating system will cause a blue screen and/or reboot when attempting to a new add-on RAID storage controller. WARNING: The PCI Device ID of connecting the hard drives to boot in either AHCI or RAID mode. Changing SATA Emulation from a number of one SATA optical drive. - Other supported configurations HP EliteDesk and EliteOne 705 Business PC products support two other RAID configurations: • Two drive configuration. - Two equal size/type SATA drive RAID configurations in the Option ROM...