Maintenance and Service Guide
Page 7
... 60 10 Backup and recovery in Windows 7 ...61 Creating recovery media and backups ...61 Guidelines ...61 Creating recovery media with HP Recovery Disc Creator 61 Creating recovery media 62 Backing up your information ...62 Performing a system recovery ...63 Using the Windows recovery...drive specifications ...68 12 Statement of memory volatility ...69 Nonvolatile memory usage ...73 Questions and answers ...75 Using HP Sure Start (select models only) ...76 13 Power cord set requirements ...77 Requirements for all countries ...77 Requirements for specific countries and regions 77 14 Recycling ...
... 60 10 Backup and recovery in Windows 7 ...61 Creating recovery media and backups ...61 Guidelines ...61 Creating recovery media with HP Recovery Disc Creator 61 Creating recovery media 62 Backing up your information ...62 Performing a system recovery ...63 Using the Windows recovery...drive specifications ...68 12 Statement of memory volatility ...69 Nonvolatile memory usage ...73 Questions and answers ...75 Using HP Sure Start (select models only) ...76 13 Power cord set requirements ...77 Requirements for all countries ...77 Requirements for specific countries and regions 77 14 Recycling ...
Maintenance and Service Guide
Page 10
...-AC 8260 (8260D2W) WPAN Bluetooth 4.2 (2) USB-C ports (Guest Protocol - Category Ethernet Wireless Input/output Docking Keyboard/pointing devices Power requirements Security Operating system Description Integrated dual-array microphone Ethernet available from docking stations; no direct Ethernet support WLAN Integrated wireless local area... network (WLAN) options by default On/off LED AC adapter 45-W HP Smart AC adapter non-PFC USB-C Power cord Duck head power cord with 2-prong adapter (South Korea uses 3-pin duck head) Battery 4-cell, 38-Whr, 5.0 ...
...-AC 8260 (8260D2W) WPAN Bluetooth 4.2 (2) USB-C ports (Guest Protocol - Category Ethernet Wireless Input/output Docking Keyboard/pointing devices Power requirements Security Operating system Description Integrated dual-array microphone Ethernet available from docking stations; no direct Ethernet support WLAN Integrated wireless local area... network (WLAN) options by default On/off LED AC adapter 45-W HP Smart AC adapter non-PFC USB-C Power cord Duck head power cord with 2-prong adapter (South Korea uses 3-pin duck head) Battery 4-cell, 38-Whr, 5.0 ...
Maintenance and Service Guide
Page 14
...off . ● Off: Computer sound is on . NOTE: On some models, the wireless light is amber when all capital letters. Lights Component (1) Power light (2) Call answer light (3) Call decline/end light (4) Microphone mute light (5) Mute light (6) Wireless light (7) TouchPad light (8) Caps lock light ...and other unneeded components. ● Off: The computer is off or in the Sleep state, a power-saving state. Hibernation is a power-saving state that uses the least amount of power. ● Blinking green: An incoming call is detected. ● Green: An incoming call is ...
...off . ● Off: Computer sound is on . NOTE: On some models, the wireless light is amber when all capital letters. Lights Component (1) Power light (2) Call answer light (3) Call decline/end light (4) Microphone mute light (5) Mute light (6) Wireless light (7) TouchPad light (8) Caps lock light ...and other unneeded components. ● Off: The computer is off or in the Sleep state, a power-saving state. Hibernation is a power-saving state that uses the least amount of power. ● Blinking green: An incoming call is detected. ● Green: An incoming call is ...
Maintenance and Service Guide
Page 15
... sleep settings. ‒ or - If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off , press the button to turn on the computer. ● When the computer is on, press the button ...briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Hibernation. Button Component Power button Description ● When the computer is in Hibernation, press the button briefly to exit Sleep. ● When the computer is off the computer. To...
... sleep settings. ‒ or - If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off , press the button to turn on the computer. ● When the computer is on, press the button ...briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Hibernation. Button Component Power button Description ● When the computer is in Hibernation, press the button briefly to exit Sleep. ● When the computer is off the computer. To...
Maintenance and Service Guide
Page 17
... f8 (Windows 7) alternates the screen image from computer display to monitor display to the system. For example, if a monitor is possible. NOTE: To conserve battery power, turn off this feature. To use an action key: ▲ Press and hold down the key. Icon Description Initiates a call or answers an incoming call...
... f8 (Windows 7) alternates the screen image from computer display to monitor display to the system. For example, if a monitor is possible. NOTE: To conserve battery power, turn off this feature. To use an action key: ▲ Press and hold down the key. Icon Description Initiates a call or answers an incoming call...
Maintenance and Service Guide
Page 18
...the jack, the computer speakers are disabled. To access this guide in Windows 7: ▲ Select Start > All Programs > HP Help and Support > HP Documentation. Click the question mark icon in Windows 10: 1. Left Component Description Audio-out (headphone)/Audio-in the taskbar search... headset. Select My PC, select the Specifications tab, and then select User Guides. WARNING! Type support in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. To access this guide in the taskbar. 2. NOTE: When a device...
...the jack, the computer speakers are disabled. To access this guide in Windows 7: ▲ Select Start > All Programs > HP Help and Support > HP Documentation. Click the question mark icon in Windows 10: 1. Left Component Description Audio-out (headphone)/Audio-in the taskbar search... headset. Select My PC, select the Specifications tab, and then select User Guides. WARNING! Type support in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. To access this guide in the taskbar. 2. NOTE: When a device...
Maintenance and Service Guide
Page 19
... is disconnected (battery not charging): ● Blinking amber: The battery has reached a low battery level. or - Right 11 When AC power is not charging. or - NOTE: Your computer may be required. Connect an AC adapter that has a USB Type-C connector, supplying... power to 90 percent. ● Off: The battery is not charging. Right Component (1) Battery light (2) USB Type-C power connector and Thunderbolt™ ports (2) Description When AC power is connected: ● White: The battery charge is greater than ...
... is disconnected (battery not charging): ● Blinking amber: The battery has reached a low battery level. or - Right 11 When AC power is not charging. or - NOTE: Your computer may be required. Connect an AC adapter that has a USB Type-C connector, supplying... power to 90 percent. ● Off: The battery is not charging. Right Component (1) Battery light (2) USB Type-C power connector and Thunderbolt™ ports (2) Description When AC power is connected: ● White: The battery charge is greater than ...
Maintenance and Service Guide
Page 24
... cable) 850911-001 Bottom cover (includes feet) Standard models 850905-001 Lightweight models NOTE: Lightweight models use with a plastic bezel without edge-to RJ-45 Power cord (3-pin, black, 1.83-m) Spare part number 828769-001 714657-001 710412-001 831751-001 831752-001 831753-001 814813-001 814618-001 855560-001...
... cable) 850911-001 Bottom cover (includes feet) Standard models 850905-001 Lightweight models NOTE: Lightweight models use with a plastic bezel without edge-to RJ-45 Power cord (3-pin, black, 1.83-m) Spare part number 828769-001 714657-001 710412-001 831751-001 831752-001 831753-001 814813-001 814618-001 855560-001...
Maintenance and Service Guide
Page 25
... South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Power cord (3-pin, black, 0.5-m) For use in Argentina For use in Australia For use in Brazil For use in the Denmark For use in Europe (Austria...
... South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Power cord (3-pin, black, 0.5-m) For use in Argentina For use in Australia For use in Brazil For use in the Denmark For use in Europe (Austria...
Maintenance and Service Guide
Page 26
Component Power cord, duckhead, C5 2 pin, for use in the United States 3 pin, for use in South Korea Screw Kit HP ZBook Dock with Thunderbolt 3 HP Elite USB-C Docking Station Cable for use with the HP Elite USB-C Docking Station Cable for use with HP ZBook Dock with Thunderbolt 3 Mouse HP USB laser HP Slim Bluetooth HP Comfort Grip...
Component Power cord, duckhead, C5 2 pin, for use in the United States 3 pin, for use in South Korea Screw Kit HP ZBook Dock with Thunderbolt 3 HP Elite USB-C Docking Station Cable for use with the HP Elite USB-C Docking Station Cable for use with HP ZBook Dock with Thunderbolt 3 Mouse HP USB laser HP Slim Bluetooth HP Comfort Grip...
Maintenance and Service Guide
Page 28
... be sure that the optical drive tray is closed. Or the device may function normally for a while, then degrade in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. Avoid touching pins, leads, and circuitry. To prevent damage to the computer, damage to a drive, or loss...
... be sure that the optical drive tray is closed. Or the device may function normally for a while, then degrade in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. Avoid touching pins, leads, and circuitry. To prevent damage to the computer, damage to a drive, or loss...
Maintenance and Service Guide
Page 29
Workstation guidelines Follow these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before removing items from their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before inserting ...
Workstation guidelines Follow these items only at static-free workstations. ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before removing items from their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before inserting ...
Maintenance and Service Guide
Page 31
... the computer by an authorized service provider. Remove the eight Torx T8M2.0×3.0 screws (1) that must be accessed by unplugging the power cord from the computer. Bottom cover Description Bottom cover (includes feet) Bottom cover, lightweight models (includes feet) NOTE: Lightweight models use a display with a plastic bezel ...
... the computer by an authorized service provider. Remove the eight Torx T8M2.0×3.0 screws (1) that must be accessed by unplugging the power cord from the computer. Bottom cover Description Bottom cover (includes feet) Bottom cover, lightweight models (includes feet) NOTE: Lightweight models use a display with a plastic bezel ...
Maintenance and Service Guide
Page 33
... the computer by unplugging the power cord from the system board (1). 2. Remove the battery: 1. Lift the battery out of the computer (4). Battery Description 4-cell, 38-Wh, 1.89-Ah, Li ion battery ...
... the computer by unplugging the power cord from the system board (1). 2. Remove the battery: 1. Lift the battery out of the computer (4). Battery Description 4-cell, 38-Wh, 1.89-Ah, Li ion battery ...
Maintenance and Service Guide
Page 34
... from the computer by pulling it down through the operating system. 2. Remove the drive (2) by unplugging the power cord from the connector. NOTE: M.2 drives are unsure whether the computer is off the computer. Disconnect the power from the computer. 4. SSD drive Description 512-GB, TLC, M.2 360-GB, TLC, M.2 256-GB, TLC, OPAL2...
... from the computer by pulling it down through the operating system. 2. Remove the drive (2) by unplugging the power cord from the connector. NOTE: M.2 drives are unsure whether the computer is off the computer. Disconnect the power from the computer. 4. SSD drive Description 512-GB, TLC, M.2 360-GB, TLC, M.2 256-GB, TLC, OPAL2...
Maintenance and Service Guide
Page 35
... tape that secure the speakers to install the speakers. If you are unsure whether the computer is off the computer. Disconnect the power from the computer by unplugging the power cord from the computer (4). Remove the speaker assembly: 1. Remove the speakers from the computer. 3. Speaker assembly Description Speaker assembly (includes cable) Spare...
... tape that secure the speakers to install the speakers. If you are unsure whether the computer is off the computer. Disconnect the power from the computer by unplugging the power cord from the computer (4). Remove the speaker assembly: 1. Remove the speakers from the computer. 3. Speaker assembly Description Speaker assembly (includes cable) Spare...
Maintenance and Service Guide
Page 36
... on page 25). Audio board Description Audio board Spare part number 850911-001 Before disassembling the computer, follow these steps: 1. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Remove the audio board: 1. Remove the two Phillips PM2.0×3.0 screws (2) that secure the audio board to the...
... on page 25). Audio board Description Audio board Spare part number 850911-001 Before disassembling the computer, follow these steps: 1. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Remove the audio board: 1. Remove the two Phillips PM2.0×3.0 screws (2) that secure the audio board to the...
Maintenance and Service Guide
Page 37
... the computer by unplugging the power cord from the system board. 2. Disconnect the TouchPad cable (1) from the computer. 3. Component replacement procedures 29 TouchPad Description TouchPad (includes cable) Spare part number 850907-...
... the computer by unplugging the power cord from the system board. 2. Disconnect the TouchPad cable (1) from the computer. 3. Component replacement procedures 29 TouchPad Description TouchPad (includes cable) Spare part number 850907-...
Maintenance and Service Guide
Page 38
... computer on page 25). 6. Remove the bottom cover (see Battery on , and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the defective system board and installed on the replacement system board: ● SSD drive module (see SSD drive on page...
... computer on page 25). 6. Remove the bottom cover (see Battery on , and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the defective system board and installed on the replacement system board: ● SSD drive module (see SSD drive on page...
Maintenance and Service Guide
Page 40
Individual components are unsure whether the computer is off the computer. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the bottom cover (see Battery on page 23). 5. Before removing the display assembly, follow these steps: 1. If you are not ...
Individual components are unsure whether the computer is off the computer. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the bottom cover (see Battery on page 23). 5. Before removing the display assembly, follow these steps: 1. If you are not ...
