User Guide
Page 8
... Power icon and Power Options ...34 Running on battery power ...34 Using HP Fast Charge (select products only 34 Displaying battery charge ...35 Finding battery information in HP Support Assistant (select products only 35 Conserving battery power ...35 Identifying low battery levels ...35 Resolving a low battery level ...36 Resolving a low battery level when external power is available 36 Resolving...
... Power icon and Power Options ...34 Running on battery power ...34 Using HP Fast Charge (select products only 34 Displaying battery charge ...35 Finding battery information in HP Support Assistant (select products only 35 Conserving battery power ...35 Identifying low battery levels ...35 Resolving a low battery level ...36 Resolving a low battery level when external power is available 36 Resolving...
User Guide
Page 12
..., go /orderdocuments. IMPORTANT: You must be connected to the Internet to http://www.hp.com/go/orderdocuments. Specific warranty information about proper battery disposal, if needed. ‒ or - ▲ Select the Start button, select HP, and then select HP Documentation. For countries or regions where the warranty is not provided in the box. More...
..., go /orderdocuments. IMPORTANT: You must be connected to the Internet to http://www.hp.com/go/orderdocuments. Specific warranty information about proper battery disposal, if needed. ‒ or - ▲ Select the Start button, select HP, and then select HP Documentation. For countries or regions where the warranty is not provided in the box. More...
User Guide
Page 15
... camera, activity tracker, or smartwatch. - Right side 5 Connects an AC adapter. Component (1) (2) (3) (4) (5) (6) Memory card reader USB Type-C port with HP Sleep and Charge Volume button USB 3.x SuperSpeed port with connectors facing the computer. 2. To remove a card: ▲ Press in on the computer. and - ...speed data transfer, and even when the computer is not charging. Hold the card label-side up, with HP Sleep and Charge AC adapter and battery light Power connector Description Reads optional memory cards that enable you to the illustration that most products such as a...
... camera, activity tracker, or smartwatch. - Right side 5 Connects an AC adapter. Component (1) (2) (3) (4) (5) (6) Memory card reader USB Type-C port with HP Sleep and Charge Volume button USB 3.x SuperSpeed port with connectors facing the computer. 2. To remove a card: ▲ Press in on the computer. and - ...speed data transfer, and even when the computer is not charging. Hold the card label-side up, with HP Sleep and Charge AC adapter and battery light Power connector Description Reads optional memory cards that enable you to the illustration that most products such as a...
User Guide
Page 16
.... ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. NOTE: Cables and/or adapters (purchased separately) ...-speed data transfer. Component (1) Memory card reader (2) USB Type-C 3.x port (3) USB 3.x SuperSpeed ports (2) (4) HDMI port (5) AC adapter and battery light (6) Power connector Description Reads optional memory cards that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, ...
.... ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. NOTE: Cables and/or adapters (purchased separately) ...-speed data transfer. Component (1) Memory card reader (2) USB Type-C 3.x port (3) USB 3.x SuperSpeed ports (2) (4) HDMI port (5) AC adapter and battery light (6) Power connector Description Reads optional memory cards that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, ...
User Guide
Page 25
... incrementally as long as the wireless button. NOTE: The airplane mode key is also referred to as you hold down the key. NOTE: To conserve battery power, turn off . Starts, pauses, or resumes playback of a DVD or a BD. Turns the airplane mode and wireless feature on or off this key alternates...
... incrementally as long as the wireless button. NOTE: The airplane mode key is also referred to as you hold down the key. NOTE: To conserve battery power, turn off . Starts, pauses, or resumes playback of a DVD or a BD. Turns the airplane mode and wireless feature on or off this key alternates...
User Guide
Page 27
...be asked for the serial number, and possibly for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the examples shown below. Refer to the illustration that most closely matches... you may need when you contact support. Component (1) Serial number (2) Product number (3) Warranty period (4) Model number (select products only) Component (1) HP product name (select products only) (2) Model name (select products only) Labels 17 Labels The labels affixed to identify your computer. IMPORTANT: Check the...
...be asked for the serial number, and possibly for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the examples shown below. Refer to the illustration that most closely matches... you may need when you contact support. Component (1) Serial number (2) Product number (3) Warranty period (4) Model number (select products only) Component (1) HP product name (select products only) (2) Model name (select products only) Labels 17 Labels The labels affixed to identify your computer. IMPORTANT: Check the...
User Guide
Page 31
.... Some mobile network operators require the use of your corporate network without the need the HP Mobile Broadband Module IMEI and/or MEID number to your computer, inside the battery bay, under the Location setting. 1. GPS satellites deliver location, speed, and direction information... to a wireless network 21 Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in the taskbar search...
.... Some mobile network operators require the use of your corporate network without the need the HP Mobile Broadband Module IMEI and/or MEID number to your computer, inside the battery bay, under the Location setting. 1. GPS satellites deliver location, speed, and direction information... to a wireless network 21 Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in the taskbar search...
User Guide
Page 42
...Hibernation-The Hibernation state is automatically initiated after a period of information, do not initiate Sleep while reading from accessing data on either battery power or external power. When the computer is running on page 33. Using Sleep and Hibernation CAUTION: Several well-known vulnerabilities exist ...returns to the screen. 32 Chapter 6 Managing power 6 Managing power Your computer can operate on your computer, even encrypted data, HP recommends that you travel with your work returns to the screen. Some power management features described in the Sleep state. In the ...
...Hibernation-The Hibernation state is automatically initiated after a period of information, do not initiate Sleep while reading from accessing data on either battery power or external power. When the computer is running on page 33. Using Sleep and Hibernation CAUTION: Several well-known vulnerabilities exist ...returns to the screen. 32 Chapter 6 Managing power 6 Managing power Your computer can operate on your computer, even encrypted data, HP recommends that you travel with your work returns to the screen. Some power management features described in the Sleep state. In the ...
User Guide
Page 43
... the Start button, select the Power icon, and then select Shut down the computer when it will be unused and disconnected from external power for battery power or external power in any of the following ways: ● Power button-Under Power and sleep buttons and lid settings (wording may vary by...
... the Start button, select the Power icon, and then select Shut down the computer when it will be unused and disconnected from external power for battery power or external power in any of the following ways: ● Power button-Under Power and sleep buttons and lid settings (wording may vary by...
User Guide
Page 44
...than 90 minutes. Charging time may vary by HP, or a compatible battery purchased from HP. To reduce potential safety issues, use Power Options, right-click the Power icon , and then select Power Options. Computer battery life varies, depending on power management settings, programs...computer displays a message when the battery reaches a low or critical battery level. When a charged battery is in the computer slowly discharges. Using HP Fast Charge (select products only) The HP Fast Charge feature allows you to quickly charge your computer battery. When the computer is off...
...than 90 minutes. Charging time may vary by HP, or a compatible battery purchased from HP. To reduce potential safety issues, use Power Options, right-click the Power icon , and then select Power Options. Computer battery life varies, depending on power management settings, programs...computer displays a message when the battery reaches a low or critical battery level. When a charged battery is in the computer slowly discharges. Using HP Fast Charge (select products only) The HP Fast Charge feature allows you to quickly charge your computer battery. When the computer is off...
User Guide
Page 45
...the computer reaches a low or critical battery level, the following tools and information about the battery: ● HP Battery Check ● Information about the Power icon, see Using the Power icon and Power Options on battery power 35 Displaying battery charge To view the percentage of the...● The Power icon shows a low or critical battery notification. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. Finding battery information in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question...
...the computer reaches a low or critical battery level, the following tools and information about the battery: ● HP Battery Check ● Information about the Power icon, see Using the Power icon and Power Options on battery power 35 Displaying battery charge To view the percentage of the...● The Power icon shows a low or critical battery notification. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. Finding battery information in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question...
User Guide
Page 46
...about connecting to external power, refer to external power with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Select My PC,... select the Diagnostics and tools tab, and then select HP Battery Check. If a battery is no longer holding a charge, contact support. Exit Hibernation by pressing the power button. If HP Battery Check indicates that your warranty coverage. When a battery has reached the end of its useful life, do not...
...about connecting to external power, refer to external power with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Select My PC,... select the Diagnostics and tools tab, and then select HP Battery Check. If a battery is no longer holding a charge, contact support. Exit Hibernation by pressing the power button. If HP Battery Check indicates that your warranty coverage. When a battery has reached the end of its useful life, do not...
User Guide
Page 47
... on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance. When you are aboard aircraft. Connect the computer... to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to conserve...
... on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance. When you are aboard aircraft. Connect the computer... to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to conserve...
User Guide
Page 48
...Disk Cleanup. Using Disk Cleanup Use Disk Cleanup to search the hard drive for these events, HP 3D DriveGuard returns the hard drive to normal operation. To run Disk Defragmenter on battery power. Follow the on -screen instructions. Follow the on -screen instructions. NOTE: Only ...internal hard drives are protected by HP 3D DriveGuard. 7 Maintaining your computer It is important to perform regular ...
...Disk Cleanup. Using Disk Cleanup Use Disk Cleanup to search the hard drive for these events, HP 3D DriveGuard returns the hard drive to normal operation. To run Disk Defragmenter on battery power. Follow the on -screen instructions. Follow the on -screen instructions. NOTE: Only ...internal hard drives are protected by HP 3D DriveGuard. 7 Maintaining your computer It is important to perform regular ...
User Guide
Page 57
... hard drive designation. If no instructions appear, follow these steps: 1. Type file in the taskbar search box, and then select the HP Support Assistant app. - NOTE: After a message on battery power, docked in the taskbar. 2. Click the question mark icon in an optional docking device, or connected to the hard drive. BIOS...
... hard drive designation. If no instructions appear, follow these steps: 1. Type file in the taskbar search box, and then select the HP Support Assistant app. - NOTE: After a message on battery power, docked in the taskbar. 2. Click the question mark icon in an optional docking device, or connected to the hard drive. BIOS...
User Guide
Page 60
... you start the recovery process. Choose the available method according to your HP recovery media. For information on creating recovery media, see Creating HP Recovery media (select products only) on a tablet, the tablet battery must be at least 70% charged before beginning any recovery process. You... can be performing recovery procedures on page 50. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the HP Support Assistant app. ▲ Type ...
... you start the recovery process. Choose the available method according to your HP recovery media. For information on creating recovery media, see Creating HP Recovery media (select products only) on a tablet, the tablet battery must be at least 70% charged before beginning any recovery process. You... can be performing recovery procedures on page 50. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the HP Support Assistant app. ▲ Type ...
User Guide
Page 69
... 19 connecting to a wireless network 19 connecting to a WLAN 20 connecting to LAN 22 connector, power 5, 6 corporate WLAN connection 20 critical battery level 36 D Disk Cleanup software 38 Disk Defragmenter software 38 drive light, identifying 8, 9 E electrostatic discharge 57 esc key, identifying 14 external... initiated during critical battery level 36 initiating 33 high-definition devices, connecting 25, 27 HP 3D DriveGuard 38 HP Fast Charge 34 HP Mobile Broadband activating 21 IMEI number 21 MEID number 21 HP Orbit 22 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting ...
... 19 connecting to a wireless network 19 connecting to a WLAN 20 connecting to LAN 22 connector, power 5, 6 corporate WLAN connection 20 critical battery level 36 D Disk Cleanup software 38 Disk Defragmenter software 38 drive light, identifying 8, 9 E electrostatic discharge 57 esc key, identifying 14 external... initiated during critical battery level 36 initiating 33 high-definition devices, connecting 25, 27 HP 3D DriveGuard 38 HP Fast Charge 34 HP Mobile Broadband activating 21 IMEI number 21 MEID number 21 HP Orbit 22 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting ...
User Guide
Page 70
... certification 18 WLAN 18 lights AC adapter and battery light 5, 6 caps lock 12 drive 8, 9 mute 12 power 7, 8 locating information hardware 4 software 4 low battery level 35 M maintenance Disk Cleanup 38 Disk Defragmenter 38 HP 3D DriveGuard 38 updating programs and drivers 39 ...(BIOS) 43 Windows 42 ports HDMI 6, 7, 25 Miracast 27 USB 3.x SuperSpeed 6, 7 USB 3.x SuperSpeed port with HP Sleep and Charge 5 USB Type-C 6 USB Type-C with HP Sleep and Charge 5 power battery 34 external 36 power button, identifying 7, 8 power connector, identifying 5, 6 Power icon, using 34 power lights, identifying...
... certification 18 WLAN 18 lights AC adapter and battery light 5, 6 caps lock 12 drive 8, 9 mute 12 power 7, 8 locating information hardware 4 software 4 low battery level 35 M maintenance Disk Cleanup 38 Disk Defragmenter 38 HP 3D DriveGuard 38 updating programs and drivers 39 ...(BIOS) 43 Windows 42 ports HDMI 6, 7, 25 Miracast 27 USB 3.x SuperSpeed 6, 7 USB 3.x SuperSpeed port with HP Sleep and Charge 5 USB Type-C 6 USB Type-C with HP Sleep and Charge 5 power battery 34 external 36 power button, identifying 7, 8 power connector, identifying 5, 6 Power icon, using 34 power lights, identifying...
Maintenance and Service Guide
Page 5
... ...26 Equipment guidelines ...26 Electrostatic discharge damage ...27 Packaging and transporting guidelines ...28 5 Removal and replacement procedures ...29 Component replacement procedures ...29 Bottom cover ...29 Battery ...31 Hard drive ...32 v
... ...26 Equipment guidelines ...26 Electrostatic discharge damage ...27 Packaging and transporting guidelines ...28 5 Removal and replacement procedures ...29 Component replacement procedures ...29 Bottom cover ...29 Battery ...31 Hard drive ...32 v
Maintenance and Service Guide
Page 12
... 15bq2x x and 15mbq2x x ● Taps enabled as default Power requirements Support for a 3-cell, 55-WHr, 4.8-AHr, Li-ion battery Support for 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) AC adapters Support for Trusted Platform Module (TPM) 2.0 Operating system Preinstalled...
... 15bq2x x and 15mbq2x x ● Taps enabled as default Power requirements Support for a 3-cell, 55-WHr, 4.8-AHr, Li-ion battery Support for 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) AC adapters Support for Trusted Platform Module (TPM) 2.0 Operating system Preinstalled...