HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... link power management with Serial ATA hard disk drives. Page 6 Updates to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode...
... link power management with Serial ATA hard disk drives. Page 6 Updates to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager Technology. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
Category Description Security Operating system Serviceability Security cable lock Fingerprint reader with Digital Persona software support Intel/VeriSign support Intel AT-p Ready support Preinstalled: ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor √ Computer models equipped with an Intel processor √ √ √ √ √ √ 9
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... identifier used to each screw size and location during removal and replacement. See Battery on the service tag. This is the product name affixed to obtain these numbers. This number provides specific information about the product's hardware components. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for battery removal instructions. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function...
... identifier used to each screw size and location during removal and replacement. See Battery on the service tag. This is the product name affixed to obtain these numbers. This number provides specific information about the product's hardware components. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on page 47 for battery removal instructions. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... to the hard drive. Click your selection to install the update. The BIOS installation begins. 5. Updating the BIOS 101 Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is complete. Make a note of the path to reliable external power using the AC adapter. The hard drive designation is running on -screen instructions. 4. NOTE: After a message on your hard drive. From the Start screen, select the HP Support Assistant...
... to the hard drive. Click your selection to install the update. The BIOS installation begins. 5. Updating the BIOS 101 Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is complete. Make a note of the path to reliable external power using the AC adapter. The hard drive designation is running on -screen instructions. 4. NOTE: After a message on your hard drive. From the Start screen, select the HP Support Assistant...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. To start fresh and keep what you wish to remove the recovery partition to display the charms. 2. See Windows Help and Support for instructions on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering Click Settings. 3. Click Change PC settings in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 113. On the Start screen, point to start Refresh: 1. Minimized Image Recovery installs only drivers and hardware-enabling...
...reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. To start fresh and keep what you wish to remove the recovery partition to display the charms. 2. See Windows Help and Support for instructions on -screen instructions. 110 Chapter 7 Backing up, restoring, and recovering Click Settings. 3. Click Change PC settings in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 113. On the Start screen, point to start Refresh: 1. Minimized Image Recovery installs only drivers and hardware-enabling...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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...computer boot order on -screen instructions. Create HP Recovery media before removing the Recovery partition to ensure you can change the boot order: 1. Restore and recovery 113 Insert the HP Recovery USB flash drive you to remove the HP Recovery partition to free up all personal files. 2. Follow the on page 108. see Creating HP Recovery media on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you created into an optional external optical drive, and then restart the computer. - Using HP Recovery media to recover You can be used if...
...computer boot order on -screen instructions. Create HP Recovery media before removing the Recovery partition to ensure you can change the boot order: 1. Restore and recovery 113 Insert the HP Recovery USB flash drive you to remove the HP Recovery partition to free up all personal files. 2. Follow the on page 108. see Creating HP Recovery media on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you created into an optional external optical drive, and then restart the computer. - Using HP Recovery media to recover You can be used if...
HP ENVY dv7 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
... Blu-ray Disc R/RW with SuperMulti Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive precautions 42 removal 53 spare part number 27, 31, 35, 53 bottom components 20 button components 12 buttons optical drive eject button 18 power 12 TouchPad 14 TouchPad on/off 14 C cables, service considerations 42 caps lock light 16 Card Reader board removal 88 spare part number 26, 35...
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...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
...85 product description audio 7 chipset 3 display panel 5 Ethernet 7 external media cards 8 graphics 3 hard drive 6 keyboard 8 memory module 5 microphone 7 operating system 9 optical drive 6 pointing device 8 ports 8 power requirements 8 processors 1 product name 1 security 9 serviceability 9 solid-state drives 6 video 7 wireless 7 product name 1, 21, 46 R rear component 19 removal/replacement preliminaries 41 procedures 46 right-side components RJ-45 jack 17 RTC battery removal 52 spare part number 18 28, 37, 52 S Screw Kit, spare part number 32, 36 security cable slot 19 security, product...
User Guide - Windows 8
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... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
... to know your computer ...4 Finding your hardware and software information 4 Locating hardware ...4 Locating software ...4 Front ...4 Right side ...5 Left side ...7 Rear ...8 Display ...9 Top ...10 TouchPad ...10 Lights ...11 Buttons, speakers, and fingerprint reader 12 Keys ...14 Bottom ...16 Labels ...17 3 Connecting to a network ...18 Connecting to a wireless network ...18 Using the wireless controls 18 Using the wireless button 19 Using operating system controls 19 Using a WLAN ...19 Using an Internet service provider 20 Setting up a WLAN 20 Configuring a wireless router 20 v
User Guide - Windows 8
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... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
... Handling drives ...62 Replacing a hard drive ...63 Using HP 3D DriveGuard 65 Using Disk Defragmenter 65 Using Disk Cleanup ...65 Adding or replacing memory modules 66 Updating programs and drivers ...69 Cleaning your computer ...69 Cleaning the display, sides, and cover 69 Cleaning the TouchPad and keyboard 69 Traveling with or shipping your computer 70 9 Securing your computer and information 71 Using passwords ...72 Setting Windows passwords 72 Setting Setup Utility (BIOS) passwords 73 Using the fingerprint reader ...73 Using HP SimplePass (select models...
User Guide - Windows 8
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...) jack HDMI port External monitor port Description On: The webcam is in combination with the fn key. NOTE: For details about different types of USB ports, see the Regulatory, Safety and Environmental Notices. Produces sound when connected to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects an optional video or audio device...
...) jack HDMI port External monitor port Description On: The webcam is in combination with the fn key. NOTE: For details about different types of USB ports, see the Regulatory, Safety and Environmental Notices. Produces sound when connected to view and control all audio settings NOTE: To open Beats Audio Control Panel, from the Start screen, type c, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects an optional video or audio device...
User Guide - Windows 8
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... using touch gestures, pointing devices and the keyboard NOTE: To conserve battery power, turn off this key combination until the app you to press this feature. For additional information on . From the Start screen, type h, and then select Help and Support. Shortcut Key key + c Description Returns you want displays. Press the Windows logo in combination with Windows 8 functions. NOTE: Continue to the Start screen from an open apps. f10 Increases speaker volume...
... using touch gestures, pointing devices and the keyboard NOTE: To conserve battery power, turn off this key combination until the app you to press this feature. For additional information on . From the Start screen, type h, and then select Help and Support. Shortcut Key key + c Description Returns you want displays. Press the Windows logo in combination with Windows 8 functions. NOTE: Continue to the Start screen from an open apps. f10 Increases speaker volume...
User Guide - Windows 8
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... in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to "Using the power meter" section. Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness...
... in Power Options. ● Remove a user-replaceable battery from the computer when it is not being used or charged. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to "Using the power meter" section. Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness...
User Guide - Windows 8
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A USB flash drive, connected to a network on select models) Blu-ray Disc (BD). Some devices use , see Connecting to the Universal Serial Bus (USB) port on your phone or camera. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to a CD, DVD, or (on page 18. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital...
A USB flash drive, connected to a network on select models) Blu-ray Disc (BD). Some devices use , see Connecting to the Universal Serial Bus (USB) port on your phone or camera. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to a CD, DVD, or (on page 18. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive, or insert a digital...
User Guide - Windows 8
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... the hard drive so that you can safely delete to free up disk space by HP 3D DriveGuard. You may take more information, see the HP 3D DriveGuard software Help. For additional information, access the Disk Defragmenter software Help. Follow the on -screen instructions. To run Disk Defragmenter: 1. Improving performance 65 From the Start screen, type disk, select Settings, and then select Defragment and optimize your hard drive and the number of...
... the hard drive so that you can safely delete to free up disk space by HP 3D DriveGuard. You may take more information, see the HP 3D DriveGuard software Help. For additional information, access the Disk Defragmenter software Help. Follow the on -screen instructions. To run Disk Defragmenter: 1. Improving performance 65 From the Start screen, type disk, select Settings, and then select Defragment and optimize your hard drive and the number of...
User Guide - Windows 8
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... to a network, consult the network administrator before installing any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Do not download or install a BIOS update while the computer is connected to reliable external power using the AC adapter. Do not shut down the computer or initiate Sleep. You may need to access this information to locate the update later, after the download is more recent than your BIOS, make a note...
... to a network, consult the network administrator before installing any device, cable, or cord. 1. From the Start screen, type e, and then select File Explorer. 2. Do not download or install a BIOS update while the computer is connected to reliable external power using the AC adapter. Do not shut down the computer or initiate Sleep. You may need to access this information to locate the update later, after the download is more recent than your BIOS, make a note...
User Guide - Windows 8
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... HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. ● If you want to reinstall the individual application or driver. For more information, see Removing the HP Recovery partition on page 86. ● If you can choose to restore to restore your system. Windows creates system restore points automatically during a Windows update...
... HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type h, and then select Help and Support. ● If you want to reinstall the individual application or driver. For more information, see Removing the HP Recovery partition on page 86. ● If you can choose to restore to restore your system. Windows creates system restore points automatically during a Windows update...
User Guide - Windows 8
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... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
... bass settings hot key 41 battery discharging 48 disposing 49 low battery levels 48 replacing 49 storing 49 battery bay 16, 17 battery information, finding 48 battery power 47 battery release latch 16 battery temperature 49 Beats Audio 14, 26, 41 Beats Audio Control Panel 26 Beats Audio hot key 27 BIOS determining version 78 downloading an update 79 updating 78 Bluetooth device 18, 22 Bluetooth label 17 boot order changing HP Recovery Manager 87 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables USB...
User Guide - Windows 8
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... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
... lock 11 fingerprint reader 11 hard drive 5 mute 11 optical drive 5 power 5, 11 TouchPad 10 webcam 9, 24 wireless 11 low battery level 48 M maintenance Disk Cleanup 65 Disk Defragmenter 65 memory module inserting 67 removing 66 replacing 66 memory module compartment, identifying 16 memory module service door, removing 66 minimized image creating 86 minimized image recovery 87 mouse, external setting preferences 33 mute light, identifying 11 N network jack, identifying 7 num lock key, identifying 15, 41 O operating environment 90 optical disc inserting 59 removing 60 optical drive eject button...
User Guide - Windows 8
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... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...
... (network) jack, identifying 7 rotating TouchPad gesture 36 S scrolling TouchPad gesture 35 security cable lock, installing 77 security cable slot, identifying 6 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting password protection on wakeup 45 setup of WLAN 20 Setup Utility (BIOS) passwords 73 shipping the computer 70 shutdown 53 Sleep exiting 44 initiating 44 slots Digital Media 4 security cable 6 software CyberLink PowerDVD 31 Disk Cleanup 65 Disk Defragmenter 65 software updates, installing 76 speakers, identifying 9, 25 storing a battery...